A Comprehensive Plan for Library Support of Online and Extended Education

ABSTRACT

Acknowledging Arizona State University's (ASU) long-term goal of 100,000 students in online degree programs and recognizing the 8 new 100% online undergraduate programs slated to come online in 2010, ASU Libraries is planning for the continued integration and relevance of the library to online students and programs. During the summer and fall of 2009, the ASU Libraries Task Force for Online and Extended Education met to develop the elements of a Comprehensive Plan for Library Support of Online Programs. The plan includes: (1) guiding principles for library support of online and extended education; (2) a needs assessment and environmental scan; and (3) a sustainable and scalable plan for library support of the online programs. This article discusses the process of developing the comprehensive plan.     

Strategic Planning

ABSTRACT

Grounded in a campus-wide strategic planning effort and funded through a campus-wide lottery-based grant, the library at a small state-supported institution began a year long initiative with the primary objective of familiarizing faculty with the concept of information literacy. All librarians facilitated a series of hands-on, discipline-based workshops offered to faculty. The workshops served as the groundwork for the initial steps toward embedding information literacy concepts into the general education curriculum with the majority of classroom faculty participating in one of the workshops by the end of the academic year. This paper outlines the history and steps taken in the process.     

Planning an Information Commons

ABSTRACT

Of the steps in implementing an Information Commons, one of the most important is the planning phase. For the planning and implementation to be a success, buy-in and support from library users and administrators is essential. The result of the planning process is a detailed planning document that will influence the success of the commons. The document should include plans for policy changes, space for the commons, staffing issues, and assessments, both before and after implementation. Even with all the planning completed, an evaluation of the viability of and desirability for a commons should determine whether a commons should be implemented on each individual campus.     

Piloting a long-term evaluation of library data workshops

Background:Over four years of hosting library data workshops, we conducted post-workshop evaluation of attendees'' satisfaction with the workshops but not longer-term follow-up. To best allocate library resources and most effectively serve the needs of our users, we sought to determine whether our data workshops were impactful and useful to our community. This paper describes a pilot project to evaluate the impact of data workshops at our academic health sciences library.Case Presentation:We surveyed individuals who signed up for data workshops between 2016 and 2019. Surveys included open-ended and multiple-choice questions, with the goal of having participants describe their motivations for taking the workshop(s) and how they ultimately used what they learned. An analysis of responses using the Applied Thematic Analysis model indicated that the workshops had an impact on the respondents, although the strength of our conclusions is limited by a relatively low response rate.Conclusions:Survey results indicated that our workshops impacted how researchers at our medical center collect and analyze data, supporting the conclusion that we should concentrate our educational efforts on providing skills-based workshops. The low response rate and time-consuming nature of the analysis point toward several improvements for future evaluation efforts, including better tracking of workshop attendees, a shorter survey with fewer open-ended questions, and survey implementation within one year of the workshop date.     

Beyond Consultation: A New Model for Librarian's Office Hours

ABSTRACT

Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that fulfill the dual purposes of meeting the needs of term paper research counseling and library workshops. This article discusses the strategies involved in the creation and implementation of this service and examines suggestions for the future of such a service.     

Assessment Planning for Distance Education Library Services: Strategic Roadmaps for Determining and Reporting Organizational Performance and Value

ABSTRACT

Through a review of the literature, the author sought to identify what assessment planning practices exist in libraries, how the assessment planning process works in libraries, and what components constitute a library assessment plan. The findings suggest that, while libraries determine and report a great many aspects of organizational performance, general assessment planning (which encompasses total organizational impact and value) is not frequently used or integrated into the library's comprehensive strategic planning process, and it does not always effectively cover the scope of the assessment activities and information needed by organizational leaders and administrators to develop effective strategic plans and decisions. This lack of integration creates disconnects between the library's ability to determine and report organizational value and the library's need to provide accountability evidence to stakeholders and use the performance measurement results effectively in executing strategic planning and decision making. Using the findings of the review, the author proposes an alternative set of assessment planning components and focus areas.     

Revising the ISSN ISO Standard

ABSTRACT

The ISSN ISO standard (ISO 3297) is under revision. The ISO Working Group established to prepare this revision (ISO/TC46/SC9/WG5) includes representatives of the various communities interested in publishing, distributing, accessing, and identifying serials and other continuing resources. ISO/TC46/SC9/WG5 has developed revisions to the standard and additional proposals and recommendations that should result in some very positive and exciting changes for ISSN users and the ISSN Network.

This paper focuses on the most important changes that will be brought about by this revision: changes in ISSN scope, clarification of the ISSN assignment policy, development of a new concept and function-the “collocating issn”¹-and development of an ISSN link data distribution and look-up service.² The paper briefly mentions the use of ISSN in conjunction with DOIs, OpenURL, and URN, and concludes with a discussion of the place and role of ISSN users in the ISSN standard revision process and in the ISSN system.     

12th Annual NASIG Conference Registrants,University of Michigan-Ann Arbor

Summary

Migrating from one automated system to another has become a common experience in libraries. Such a migration is as great a change for serials staff as implementing the library's first automated system. It involves conversion or re-entry of data, alterations in workflow, changes in system “philosophy,” and a lot of relearning. Much of the success of the process depends on staff training. This workshop offered practical ideas and suggestions for training serials staff to deal with a new system and the transition process. The emphasis was on practical steps to help with the migration process from initial planning through implementation and on to daily operations under the new system.     

浅议信息资源共享系统绩效评估过程管理

信息资源共享系统绩效评估过程管理是利用人员、设备、环境等各类资源,对共享系统绩效评估进行过程计划、执行、监控和持续改进与创新的管理活动,主要包括评估过程管理计划、评估过程管理执行、评估过程监控以及评估过程的持续改进等。     

Improving the patron experience: Sterling Memorial Library's single service point

ABSTRACT

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services.     

Shopping for Health Information

ABSTRACT

In this time of ongoing health care changes, consumers need to become better informed to actively participate in their health care decisions. As a result, hospital libraries are being challenged to address this need. Scottsdale Healthcare's Health Sciences Libraries have responded to this challenge by establishing a Health Information Center at the premiere shopping mall in the area. Implementing a Health Information Center at a mall is a unique way to bring medical information to the community. The purpose of this paper is to describe the planning process, the implementation, and the future vision of the Health Information Center at Scottsdale Fashion Square.     

Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium

SUMMARY

This article details the planning, design, and implementation of a collaborative virtual reference project undertaken by a group of law libraries. Service design, scheduling, and software selection are addressed. Outcomes and changes to the service after its first year are outlined, and recommendations are made to those considering implementing similar services.     

Developing a web-based toolkit for new mothers about postpartum pelvic floor health in collaboration with a professional medical association

Background:Few electronic resources are available for new mothers with concerns about changes in their pelvic floor following childbirth. Patients may struggle when seeking authoritative information regarding pelvic floor conditions online given the sensitivity of the topic as well as the inadvertent connection to obscene or demeaning content found online. A health sciences librarian partnered with the Motherhood and Pelvic Health Study, an interdisciplinary research group, to provide expert searching skills for a particularly challenging health condition that patients struggle to find useful information on.Case Presentation:A custom rubric was developed to evaluate existing information products, which included criteria for cultural sensitivity, conflicts of interest, and other red flags. This evaluation process enabled the research team to identify top-tier evidence-based materials that were culturally congruent. This collaborative evaluation process led to the creation of a web-based toolkit resource for new mothers concerned about changes in their pelvic floor. The toolkit connects women to pertinent information on a national health organization''s patient portal, supplemented by videos created by the team to serve as models of communication for women and health care providers.Conclusion:When developing a web-based resource, health sciences libraries can partner with research teams to find, evaluate, and disseminate information. Culturally congruent toolkits such as this one can improve access to health information and lead to improved health outcomes. To ensure that the information highlighted in toolkits is both culturally congruent and authoritative, research teams should form advisory committees and partner with relevant professional medical associations.     

FROM THE LITERATURE: Terry Henner,Column Editor

ABSTRACT

In spring 2015, a 45-question survey was e-mailed to 585 medical students at the University at Buffalo (UB) in order to gauge their use of library spaces, resources, equipment, and services at UB’s Health Sciences Library and plan for a library space located within a new medical school building. Students’ self-reported use of the library during the academic year is presented along with the features they would like to see in their ideal library space. The responses generated in the survey are a barometer of current use and will be used in the planning process.     

企业电子文件单套制归档的实施框架构建

本文在企业数字化转型的背景下,探究企业电子文件单套制归档的实施方案。通过对两家电子文件单套制归档试点企业开展调研,结合文献分析和理论构建,提出具有通用性的企业电子文件单套制归档实施框架,并依据国家档案局出版的《企业电子文件归档和电子档案管理试点案例集》对实施框架进行映射分析和补充完善,以期能为其他企业或组织机构实施电子文件单套制归档工作提供参考与借鉴。实施框架具体包括战略规划层、组织保障层、制度规范层等6个层级,包含可行性研究、组织规划、需求分析、战略目标等28项具体实施要素。     

Improving In-House Communication About Serials

Summary

Numerous departments are involved in the serials processing chain, with functions becoming more inter-related in the online environment. At the University of Maryland at College Park, no one person or individual acted as a central clearing house for planning, implementing, or disseminating information about serials processing. This workshop examines function and process of a continuous quality improvement (CQI) team which studied the issues surrounding processing of serials, as well as the team's recommendations and their implementation.     

One-Stop Shopping: Merging Service Points in a University Library

ABSTRACT

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library.     

Electronic Reserves at Columbia University

SUMMARY

The integration of electronic reserve at Columbia University with its Library Management System and the University's Course Management System was made possible due to a favorable authentication infrastructure and the consistent use of standard course designations in each system. The streamlining of electronic reserve processing was an important factor in the successful implementation of electronic reserve at the university. The use of an electronic reserve link resolver which facilitates the consistent generation of use statistics, ‘fair use’ copyright compliance, and the generation of proxied links to IP restricted resources was also important.