Ariel in a High-Volume Environment: How CISTI Has Integrated Ariel into Its Document Delivery Business

SUMMARY

CISTI, the Canada Institute for Scientific and Technical Information, is one of the world's largest document delivery suppliers, and was among the first to be fully automated. The revolutionary Intel-liDoc system, developed during the years 1993 to 1995, provided for end-to-end automation of the document delivery process, which has enabled CISTI to improve its service and accommodate growth. From the beginning Ariel was, and remains, an integral part of IntelliDoc. This article describes how Ariel has been integrated into IntelliDoc and into CIS-TI's services, showing the benefits to CISTI and to its clients.     

Electronic Document Delivery in Pakistan: A Case Study

SUMMARY

Describing her experience of establishing an Electronic Document Delivery Service at the library of the Lahore University of Management Sciences (LUMS), the author discusses the various issues, which significantly effect the net cost, delivery time and management process of providing such a service by a library in Pakistan. While presenting multiple options leading to an effective solution, the advantages and disadvantages of each option have been highlighted, and their implications, with particular reference to Pakistani libraries, have been discussed. The various points to be considered by Pakistani Librarians, while selecting a commercial Document Provider, have also been discussed. In the end, the author discusses the potential of using the Electronic Document Delivery facility as a time-saving and cost-effective tool for Resource Sharing among libraries in Pakistan.     

Electronic Interlibrary Loan Delivery with Ariel and ILLiad

SUMMARY

Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change.     

Toward a Model ILL and Document Delivery Automated System: A Case Study

SUMMARY

The state of Illinois funded a large scale Ariel project. This is a report of the project's successes and shortcomings. Although widely successful, additional training in the use of sophisticated hardware, primarily Minolta scanners, is needed. Data on sending and receiving is included.     

Putting Ariel to Work at the University of Texas at Austin: A Case Study

SUMMARY

This article is a case study of Ariel use at the University of Texas at Austin. The author divides the history of Ariel use into three distinct stages: resistance, full implementation, and enhanced. For each stage the advantages and disadvantages of using Ariel are discussed. The author concludes that using Ariel saves both money and staff time and permits faster delivery of documents than other methods.     

Hey,Look Who Took This Out!-Privacy in the Electronic Library

ABSTRACT

No one can predict what document delivery will look like in the future, but librarians must guard patron confidentiality even in an electronic environment. This time it isn't an easily solved problem like finding another way of recording circulation than handwriting patron names onto circulation cards, it is instead the tracking of personal information attached to electronic text supplied by publishers that is a potential violator of patron privacy. Unmonitored in their efforts to protect their intellectual property without considering the rights of their customers, publishers could pose a threat to their customers' privacy, thus limiting their legal right of free access to information. Although encryption technology would appear to provide an answer to the confidentiality problem, it is not a panacea and that must be considered as the National Information Infrastructure is developed. Librarians need to stay alert to the developments in electronic publishing to be sure their concerns for patron privacy continue to be heard.     

Think Locally,Work Globally: International Document Delivery and CISTI

ABSTRACT

Videocassettes are difficult to obtain via PRISM ILL. Very few participating OCLC members lend videocassettes and PRISM ILL is not designed to steer borrowers to the few lenders of this type of material. A worksheet, based on responses from the forthcoming ILPD, 5th ed., is offered for use at the OCLC workstation. A strategy for best use of this worksheet is also included.     

中南地区高校图书馆馆际互借与文献传递的现状、问题及建议

通过对中南地区高校图书馆馆际互借与文献传递服务的网上调查，对各高校图书馆馆际互借与文献传递的服务内容、服务对象、收费标准和服务模式进行分析和比较，指出中南地区各高校图书馆馆际互借与文献传递存在的问题，并提出对策。     

Article Delivery Services at Penn State and Partner Libraries in the Committee on Institutional Cooperation Consortium

To meet rising patron expectations and to promote library collections and services, libraries are contemplating or implementing article delivery services to same-campus patrons from journal articles held locally. This article describes The Pennsylvania State University Libraries’ electronic delivery of articles from in-house print collections. It also summarizes a survey of the Committee on Institutional Cooperation interlibrary loan directors about the article delivery services at their institutions.     

The Relais Document Delivery System: An Innovative Model for Resource Sharing

ABSTRACT

This paper describes the Relais document delivery system, which enables libraries to fully automate their interlibrary loan and document delivery processes. Relais has been successfully implemented at the U.S. National Library of Medicine and a predecessor system, IntelliDoc, was successfully implemented at CISTI (Canada Institute for Scientific and Technical Information). Three central capabilities are described in detail: the use of a scanning workstation to digitize requested documents, the ability to support an array of delivery methods, including electronic delivery, and the ability to retrieve detailed data on requests processed by Relais.     

Transitioning from Print to Electronic Information Delivery: An Update from the National Research Council Canada Institute for Scientific and Technical Information

Canada's national science library, the National Research Council Canada Institute for Scientific and Technical Information, is in the process of transforming its traditional document delivery services to meet the emerging needs of users. As such, the Canada Institute for Scientific and Technical Information has developed a suite of Web-based services, partnerships, and collaborations to better serve its users. These components have been brought together to create new service offerings such as Discover, and the National Research Council Canada Institute for Scientific and Technical Information Standards Store. Quicker, more flexible and convenient access to the world's scientific, technical, and medical information from the Canada Institute for Scientific and Technical Information and from sites where users congregate across the Web is the goal of Canada Institute for Scientific and Technical Information's new breed of information delivery services.     

Teaching Patrons to Fish: The Educational Value of Cancelling Requests for Locally Available Materials

Expansive document delivery service for locally available materials is becoming increasingly popular, but is a learning component lost with the implementation of this service? In this study, the authors compare data from two institutions, one that provides an unadvertised document delivery service without instruction, and another that cancels requests for locally available materials with an instructional component. The behavior of each institution's patrons over a 4-year period is analyzed and found to differ at statistically significant levels. These findings will be useful for interlibrary loan policy makers who are considering whether to implement document delivery for locally available items.     

Cooperative Remote Storage: Challenges for Resource Sharing

Cooperative storage involves two or more libraries sharing space within a facility. Kansas State University leases space at the Library Annex, a remote storage facility owned and operated by the University of Kansas. Various challenges are involved in maintaining access to remotely stored materials for resource sharing and document delivery purposes. The authors, staff members of the Interlibrary Services Unit at Kansas State University, discuss variables affecting access to remote materials and share their experience working within a cooperative storage model.