BOOK REVIEWS

ABSTRACT

During the fall 1999 semester, the College Libraries at the State University of New York (SUNY) College of Arts and Sciences at Geneseo conducted an Interlibrary Loan (ILL) survey of the entire faculty, staff and student body. The purpose of the survey was to find out whether patrons using ILL are satisfied with the service, and to discover the reasons why non-ILL users are not using the service. We received 538 responses in total (a 10% response rate). Of these, 60% were from students and 40% were from faculty and staff.     

The Electronic Library Information System as a Source of Interlibrary Loan Requests

The term Electronic Library Information System is used to describe the Wallace Library Computer Access System at the Rochester Institute of Technology, a copmuter system that not only allows patrons to search the library's catalog but also remote online databases, the Internet, and a Logicraft CD-ROM server. The sources of 892 Interlibrary Loan (ILL) request citations processed between January 1 and March 31, 1992 were studied to determine how patrons used this increased acces to electronic resources. Information on source of request, patront type, material type, and fill rate was collected. Particular attention is paid to how ILL patrons are using the Internet. The impact of this technology on ILL, and areas for further research are discussed.     

Purchase Instead of Borrow

Abstract

In seeking to provide a more cost-effective means to substitute for gaps in the collection the University of Hong Kong Libraries began to consider the feasibility of combining purchase with interlibrary loan borrowing in the fall of 2001. From 2002 the University of Hong Kong Libraries implemented a new initiative, called the “Overseas Book Loan Initiative,” to purchase interlibrary loan requests for locally unavailable monographs instead of borrowing them from overseas.

This paper presents the University of Hong Kong model of “purchase on demand,” and attempts to study whether purchase instead of borrow is a better alternative for the University of Hong Kong Libraries' situation, given the local factors and circumstances. The four underlying factors: speed, subsequent use, content appropriateness, and cost of transaction are examined by analyzing actual data collected.

Evidence from the study suggests that purchasing instead of borrowing is a better option if the library can continue to support the higher out-of-pocket costs to achieve the benefits of improving patron support, addingindemand materials to the collection, and optimizing the use of resources.     

Chapter II: Review of the Literature

ABSTRACT

The article describes the successful Interlibrary Loan and Document Delivery services at Eberhard-Karls-Universitat in Tuebingen, Germany. Founded over 500 years ago, the University Library at Tuebingen is on the leading edge of Document Delivery service in Germany. In addition to regular Interlibrary Loan services, the library participates in direct lending to individuals, supplementing the traditional library-to-library lending pattern.     

CALIS馆际互借与文献传递网的现状与发展

本文介绍了CALIS馆际互借与文献传递网的服务模式及运行情况，并对高校馆际互借工作以及CALIS馆际互借与文献传递网的未来发展方向进行了思考。     

A Review of the Literature of Interlibrary Loan,Document Delivery,and Resource Sharing, 1995-2000

Abstract

Globally, there has been an increased demand for Interlibrary Loan and Document Delivery (ILL/DD) services. As the profession has struggled to meet this demand, many new theories, models, procedures, and technologies have been implemented in libraries and reported in library literature. This article surveys the varied and voluminous literature that has appeared from the years 1995 through 2000. Literature is broadly defined to include not just published books and journal articles, but also conference events, Web sites, and electronic publications. Topics addressed include: Reference Sources for ILL/DD; National and International Initiatives; Theory, Management, and Practice of ILL/DD; Document Delivery; Resource Sharing; and Copyright and Licensing.     

An Annotated Bibliography of 46 Useful Interlibrary Loan and Document Delivery Monographs Published from 1902–2007

The Interlibrary Loan and Document Delivery Department train staff, updates manuals, compiles statistics, trains staff, follows copyright guidelines, and performs other relevant duties. Knowledge of copyright guidelines is an important factor that affects decisions on whether to borrow or purchase. Practices and procedures of other institutions guide decisions about how an interlibrary loan and document delivery department operates on a day-to-day basis. The titles in this annotated bibliography will help to guide interlibrary loan practitioners to texts with information on specific topics. This annotated bibliography lists titles with historical, statistical, practical, and useful information on how to operate and manage the interlibrary loan unit.     

The Role of an Operations Manager in Interlibrary Loan and Document Delivery Services

Abstract

The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation.     

Managing Interlibrary Loan Staff in Distributed Work Environments

Abstract

Virginia Commonwealth University has interlibrary loan staff members who work in a variety of locations. A review of library and business management literature and an informal survey of interlibrary loan managers was conducted to assess the extent and practices for managing interlibrary loan and document delivery staff members who work in separate locations. Data was collected to highlight common problems and challenges faced by managers who deal with this situation, and to consider the best practices used by the managers. The practices of interlibrary loan managers were very similar to those of managers found in management literature, indicating that library managers, particularly in interlibrary loan, can benefit from reading business management sources regularly.     

Known Knowns and Known Unknowns

Abstract

Health care professionals often request information delivered stat. Patient treatment is urgent. Any hospital library, large or small, that uses Internet document delivery (IDD) systems can place information in the hands of the health professional faster. Libraries that use Internet document delivery technologies can provide health care professionals with information more quickly. Ultimately, it could reduce the length of a hospital stay and reduce health care costs. However, hospital libraries are faced with significant barriers that prevent them from utilizing electronic document delivery systems. docMD successfully overcame barriers and allowed small and/or rural hospital libraries to take advantage of the benefits of electronic document delivery that larger libraries have enjoyed for over a decade. It provides health professionals affiliated with smaller hospitals an equal opportunity to access professional literature quickly in order to make quicker, well-informed patient care decisions. The docMD pilot project investigated, eliminated the barriers and provided IDD services to eleven small and rural hospital libraries using a centralized document mediation center. This paper provides background information, describes the creation of the docMD service delivery model and discusses possible future project outcomes.     

An Interview Forum on Interlibrary Loan/Document Delivery with Lynn Wiley and Tom Delaney

Abstract

The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigiouscommendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001), Information Resource Retrieval Center Coordinator at the University of Illinois, Urbana-Champaign. Questions were written by Douglas Hasty, a member of the editorial board of the Journal of Access Services.     

The Client Satisfaction Survey as a Tool for Evaluating Library Fee-Based Information Services

ABSTRACT

Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results.     

整合资源 融合服务——国际图联第11届馆际互借与文献传递大会综述

由国际图联主办的第十一届馆际互借与文献传递大会于2009年10月20日至23日在德国汉诺威举行,会议分为5个议题,共有约20个大会发言。作者结合大会发言与自身的所见所闻,在对大会内容进行总结的基础上,结合自身文献传递与馆际互借的工作体会,思考了文献传递与馆际互借服务今后发展的趋势。     

Electronic ILL and Document Delivery

Abstract

Publishers and librarians do not agree on the use of electronic journal files as a source for interlibrary loans. The efficiency possible in electronic ILL is valued by the supplying libraries and of concern to publishers. Publishers do not accept CONTU photocopying guidelines as applicable to electronic ILL. This position is based on the historical context in which CONTU occurred and the specific wording of the CONTU report. No agreement on new guidelines has been possible to date, resulting in the need for individual license negotiations. Copyright-cleared document delivery is one alternative. Alternate models for broad database access to electronic journals is another. A new attempt to define guidelines for resource sharing is a third possibility.     

Helping patrons find locally held electronic resources: An interlibrary loan perspective

The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.     

Ariel与图书馆的全文传递服务

介绍了美国研究图书馆组织开发的文件传输系统——Ariel for Windows的背景情况，基本功能及在国内外图书馆馆际互借与全文传递服务中的应用。     

黑龙江省馆际互借与文献传递服务体系建设

文章分析了黑龙江省馆际互借服务背景状况,提出了黑龙江省数字图书馆馆际互借与文献传递服务体系建设的目标,进而论述服务体系的系统技术框架和服务管理机制等问题,并提出了今后的工作重点。     

试论文献传递服务

通过对文献传递服务必要性及国内外文献传递服务的介绍,结合我国的实际情况,对我国文献传递服务提出几点建议。     

Supplemental Training Program for MEDLARS Searchers

Increasingly, formal training courses incorporate free online time and hands-on experience. Even the most extensive training course, however, cannot provide the individualized instruction and continuous supervision needed during the first few months of real searching. It is up to the institution to see that training is completed and searching is carried out effectively. Described here is a training program designed to supplement that of the National Library of Medicine.