Making Sense of Researcher Services

ABSTRACT

Researcher services have proliferated in recent years and numerous free or fee-based sites now promise increased visibility and impact for authors or contributors of publications and other research products. Not all services have the same goals, however, and it can be difficult to know with which services researchers should engage. In this article we establish three categories (author/researcher identification, academic/professional networking, and reference/citation management) and examine nineteen services that fit into those categories.

Column Editor's Note This JLA column posits that academic libraries and their services are dominated by information technologies, and that the success of librarians and professional staff is contingent on their ability to thrive in this technology-rich environment. The column will appear in odd-numbered issues of the journal, and will delve into all aspects of library-related information technologies and knowledge management used to connect users to information resources, including data preparation, discovery, delivery and preservation. Prospective authors are invited to submit articles for this column to the editor at kenning.arlitsch@montana.edu     

Leadership Reflections: Organizational Culture

Abstract

Organizations function as small societies with their unique behaviors, patterns, and communication. Organizational culture describes how individuals work within libraries and the patterns, assumptions, values, attitudes, and behavior that help an organization to operate within its environment and achieve, or not achieve, its mission. Effective leaders must understand the operational framework of their libraries in order to be successful in managing or to change the culture in support of strategic goals. Changing the culture of an organization is difficult and a long-term process with a realistic understanding of the current behaviors and a determined vision for how an organization should work. There are some specific strategies that may aid leaders in transforming a library culture into a productive and effective set of behaviors that will contribute to a library’s success.     

The Value of Fiction as Management Training

ABSTRACT

Reading fiction can teach sophisticated management skills. The difference between paraliterary fiction that focuses on escaping reality and literary fiction that analyzes reality is important. All reading can help improve basic literacy including increased comprehension and reading speed. Intermediate skills provide the manager with specific lessons on how to manage. Advanced skills, obtained from reading literary fiction, include empathy, the ability to interpret and create sophisticated texts, and an increased possibility of recognizing the “truth” in any environment. Traditional business publications offer more direct training but often overlook the complexities that the experienced manager will encounter and overemphasize the possibilities for success.

Column Editor’s Note This JLA column will consider issues of education and training for management positions in libraries and other information organizations from the perspectives of both the provider and the recipient. The column will appear in odd-numbered issues of the journal and focus on management education/training at various stages of the individual's career including the effectiveness of these efforts, their content, and the specific challenges of teaching and learning within the field of librarianship. The column will address both theoretical and practical concerns. Prospective authors are invited to submit articles for this column to the editor at aa3805@wayne.edu.     

Mobile business start‐ups in Germany

Abstract

The purpose of the article is to provide a first exploration of success drivers and inhibitors of mobile business start‐ups in Germany. Based on this objective we reviewed various written sources and interviewed specialised venture capital managers. This led to the identification of about 50 m‐business start‐ups in Germany. Most of these new ventures address business rather than residential customers. Our preliminary analysis suggested nine general hypotheses on internal success factors likely to be of particular importance for m‐business start‐ups. Among these factors were the pursuance of a fo‐cussed differentiation and pioneering market entry strategy or the ability to adapt services to the variety of mobile devices in the market. Young m‐business ventures follow different business models (e.g. application infrastructure provision, application service provision or mobile portal operation), which possess model‐specific success drivers or inhibitors. Further, more long‐term research with larger samples is needed to validate and to specify the article's rather general hypotheses on success factors of German m‐business ventures.     

Chat It Up! Extending Reference Services to Assist Off-Campus Students

Abstract

A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success.     

Single service points in libraries: A review

ABSTRACT

As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage resources and services. It is the intent of this overview to look beyond these issues to find similarities in theme and application that may be useful for those considering implementation of a one-stop model.     

Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk

ABSTRACT

This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations that excel in customer service. The article identifies key organizational structures that have been shown to support or hinder good service and discusses the process of implementing these structures in practice and the results of an assessment process designed around determining success.     

Strategies for Providing Effective Reference Services for International Adult Learners

Summary

In their mission or goals statements, most universities declare their commitment to promoting a multicultural campus. A multicultural campus can only come about with the creation of an environment that provides the support and encouragement that allows for academic growth and success for international students. Reference librarians serve a special role as information providers and can play a significant part in ensuring the academic success of these students. To achieve this, we must first increase our basic understanding of the cultural and economic impact of international students at a national and university level. Further, recognizing the unique pressures under which these international students function will increase awareness and help us to position ourselves to effectively meet their information needs. This paper will describe obstacles and problems international students generally deal with in choosing to pursue studies abroad and then suggest practical strategies for overcoming these problems and providing effective reference services.     

Emerging Trends in Fee-Based Information Delivery

Abstract

Fee-based information services in libraries will face many challenges in continuing to offer value-added, cost-effective services to customers during the opening decade of the new millennium. Some of the challenges are similar to those faced by other library units, but others are unique. Many of these are related to the proliferation of electronic resources and to the “do-it-yourself” approach customers have toward them. Other issues that must be addressed include shifts in client expectations; the demand for new types of information services and products; unresolved intellectual property issues; evolving means of providing access, delivery, and distribution; the need to form innovative partnerships; and the increasing globalization of the customer base.     

Reference Services and Media in Academic Libraries

Summary

This paper examines the impact of new and developing media on academic libraries, specifically discussing technology which enables video and movie clips to be transferred over intranets and the Internet. This Web technology could have implications for other electronic media and databases, for offering extended services, including training and orientation for new staff and students; and for online library instruction modules. More generally, the article will discuss some issues, ramifications, protocols, and legal implications involved when libraries introduce and implement new multimedia services and other web-based resources.     

Library involvement in health informatics education for health professions students and practitioners: a scoping review

Objective:The purpose of this scoping review is to evaluate the extent of library or librarian involvement in informatics education in the health domain.Methods:We searched eight databases from their inception to 2019 for reports of informatics educational activities for health professionals or health professions students that involved library staff or resources. Two reviewers independently screened all titles/abstracts (n=2,196) and resolved inclusion decisions by consensus. From the full text of the 36 papers that met the inclusion criteria, we extracted data on 41 educational activities.Results:The most frequent coded purposes of activities were “teaching clinical tools” (n=19, 46.3%) and “technology” (n=17; 41.5%). Medical students were the most frequent primary audience (34.1%), though 41.5% of activities had multiple audiences. Evaluation was reported for 24 activities (58.5%), only a few of which assessed short or post-activity impact on attitudes, knowledge, or skills. The most common long-term outcome was applying skills in other courses or clinical experiences. Thematic analysis yielded three areas of outcomes and issues for the library and organizational partners: expanded opportunities, technology and resource issues, and value demonstration.Conclusions:Limited published examples of health informatics educational activities provide models for library roles in informatics education. More librarians should report on their informatics educational activities and provide sufficient details on the interventions and their evaluation. This would strengthen the evidence base about the potential impact of libraries within informatics education.     

Communication and Teaching

Summary

Recent research findings have documented the relationship between fostering diversity in organizations and overall organizational success. From the perspective of the library administrator, it is incumbent upon those in library and information science education to provide instruction and an academic environment, which facilitates learning about diversity among those who will be expected to contribute to the success of their employing organizations. However, there are difficulties associated with communication and instruction about issues such as diversity, race and gender. The scholarship associated with communication theory provides a worthwhile basis for understanding the nature of these difficulties and for identifying factors to consider in enhancing that instruction in better preparing graduates.     

Nonpartisan election information

Abstract

2020 is an election year in the United States. As we know from both past elections and the current election season, mudslinging, hyperbole, misinformation campaigns, and fake news proliferate the media landscape. Finding and recognizing reliable, accurate, nonpartisan election information can be challenging. Fortunately, several websites offer reliable, accurate, nonpartisan, and balanced information on the election and about voting. Some sources include information on how to register to vote, who can register to vote, and explain voting rights. Other sources provide links to or compile information on candidate voting records, where candidates get their funding, where they stand on issues, and fact check their statements. And, still others allow voters to get personalized information about what will be on their specific ballots, such as all the candidates running for local, state, and national offices, as well as bond measures, propositions, and other ballot initiatives. The reviews included in this issue’s column comprise a sampling of reliable election websites spanning the various election topics mentioned above. Librarians can feel confident recommending these sites to their patrons looking for accurate, balanced, reliable election and voting information.     

A BASIC MUSIC LIBRARY: ESSENTIAL SCORES AND SOUND RECORDINGS

SUMMARY

The electronic resources (ER) librarian has a social responsibility to be knowledgeable about the digital divide. Discourse on the digital divide began in the mid-1990s and continues today. Data analysis reveals that divides still exist, particularly when considering income, education, region, disability, age, and race. Librarians face many challenges to take on the digital divide. These challenges include issues of access, content, technical literacy, privacy, civic participation, education, employment, non-use, and political debate. Yet for each challenge, there is an opportunity for the ER librarians to thrive while they face down the digital divide.     

Barron's Online (barrons.com)

ABSTRACT

In this article Jenkins and Beall, librarians at Auburn University, have identified free Web sites for providing answers to business reference questions most frequently asked in academic libraries. The authors determined these questions by polling other business librarians, researching the topic on the Internet and in business literature, and drawing upon their business reference backgrounds. Web sites were selected by searching the Internet extensively, querying other business librarians and business faculty, combing numerous business academic library Web pages, and experience by the authors in answering business reference questions via the Web. The researchers sought answers and noted productive sites for each question. Jenkins and Beall expect this article will help other librarians determine the most useful Internet sites for answering business reference questions. They also hope this research will provide guidelines for librarians in developing solid lists of essential Web sites for business researchers.     

Planning an Information Commons

ABSTRACT

Of the steps in implementing an Information Commons, one of the most important is the planning phase. For the planning and implementation to be a success, buy-in and support from library users and administrators is essential. The result of the planning process is a detailed planning document that will influence the success of the commons. The document should include plans for policy changes, space for the commons, staffing issues, and assessments, both before and after implementation. Even with all the planning completed, an evaluation of the viability of and desirability for a commons should determine whether a commons should be implemented on each individual campus.     

Free or Fee Based Library in the Year 2000

ABSTRACT

With the rapid rise in distance education and online courses, the need to provide effective library services to the faculty and students involved in online courses is vitally important. Traditional services cannot always be transferred easily to the online environment and may need to be modified, or new services may need to be created to meet the needs of online users. This article examines the needs and wants of faculty involved in offering online courses. A Web-based survey was administered to faculty teaching an online course within the past 2 years at the authors’ organization. Faculty were asked a series of questions including their use of current library services, their emphasis on students using library services, and the services and resources they would like the library to provide in the future. Questions for the survey were inspired by LibQual comments received during our 2005 and 2007 surveys as well as comments received from both faculty and students while teaching and participating in online courses. Faculty who took the survey teach in a variety of disciplines and have different experience levels with teaching online courses. Results of the survey will be presented along with inferences from the current literature. The audience will be invited to share their innovative service ideas. Participants will gain ideas for updated or new services to faculty teaching online courses.     

We Care—Virtually and in Person: A User-Centered Approach to Assessment,Implementation and Promotion of Library Resources and Services to a Remote Graduate Campus

ABSTRACT

The article relates how the Brooklyn Campus Library of Long Island University, despite limitations of physical distance and the varying conditions of the remote graduate campus at Westchester, makes every effort to face each challenge creatively with practical solutions for implementation. We share our findings and experiences—what worked and what did not—and what remains to be done in terms of supporting the curricula and bringing library resources and services to a mixture of remote site users. The authors recount how the gap between reality and the ideal is reduced and unique issues relevant to remote users are resolved by the Brooklyn Campus Library, in collaboration with other units of Long Island University. We relate how we combine library instruction with our marketing efforts to promote library resources and services. We also analyze survey data and interlibrary loan statistics to assess our success. The article contributes to the ongoing discussion of improving and promoting library resources and services to remote sites.     

Dealing with Pro Se Patrons

ABSTRACT

Special Libraries, Special Challenges is a new column dedicated to exploring the unique public services challenges that arise in libraries that specialize in a particular subject, such as law, medicine, business, and so forth. In each column, the author will discuss public service dilemmas and solutions that arise specifically in given subject libraries, while drawing links to how such issues affect librarianship in general. Special or subject-matter librarians interested in authoring a piece for this column are invited to contact Tammy R. Pettinato at pettinato@law.ucla.edu.