Streamlining DOCLINE

Abstract

The QuickDOC© package is the first real effort at automating the DOCLINE Interlibrary Loan processes for libraries in the health sciences. In the few years since the product's introduction, it has grown into a useful, if not essential, tool for the health sciences interlibrary loan department. Versatile and simple, it provides the necessary functions for productive interlibrary loan and also makes available a considerable wealth of data to be manipulated with other software packages. Most importantly, it integrates the ILL functions in one package, and increases productivity of the understaffed interlibrary loan department.     

Clio Use at Colorado State University-Pueblo

Abstract

Colorado State University-Pueblo, Interlibrary Loan Department has used Clio software for nearly seven years on a variety of network and client operating systems. The department has integrated Clio functions with WebZap and WebView electronic request and article delivery software, as well as the request features offered through OCLC's FirstSearch databases. An ongoing project is the interoperability of Clio-Request with the ILL request forms offered by the Ebsco databases. Originally purchased to automate copyright claiming, Clio has more than proven its flexibility and usefulness over the years.     

Chapter II: Review of the Literature

ABSTRACT

The article describes the successful Interlibrary Loan and Document Delivery services at Eberhard-Karls-Universitat in Tuebingen, Germany. Founded over 500 years ago, the University Library at Tuebingen is on the leading edge of Document Delivery service in Germany. In addition to regular Interlibrary Loan services, the library participates in direct lending to individuals, supplementing the traditional library-to-library lending pattern.     

From Ownership to Access

Summary

In 1992, Auraria Library fully embraced the idea that meeting user information needs is a collection development activity which should be funded from the materials budget whether accomplished by purchasing material for permanent retention or by acquiring one-time access for an individual user. This article discusses the restructuring of a traditional Interlibrary Loan Department into Information Delivery/Interlibrary Loan (ID/ILL) and its move to Collection Development Services. Because access to resources was funded from the learning materials budget along with ownership, it became necessary to rethink the Library's collection development philosophy. Implementation of the new philosophy required modification of collection building practices and the creation of aggressive information delivery programs.     

Reference as an Access Service: Collaboration Between Reference and Interlibrary Loan Departments

ABSTRACT

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff.     

Lost is Found

Abstract

A study conducted at the University of Illinois at Urbana-Champaign (UIUC) Library examines data from unfilled ILL requests to determine the status of materials housed in the Main Bookstacks of the library's collection. This study follows the research that was started in the original study conducted in 2002, “Needles in a Haystack: Using Interlibrary Loan Data to Identify Materials Missing from a Library's Collection.” The results of the second study indicate that the use of a high-density storage facility had a positive impact on the retrieval rate of ILL materials from the Main Bookstacks. It also indicated that fill rates increased when over 770,000 items were removed from the Main Book-stacks resulting in improved shelving conditions for the library's collection.     

Interlibrary Loan Internet Accessible Database (ILLiad)

Abstract

One year after the implementation of the Interlibrary Loan Internet Accessible Database (ILLiad) software, a patron satisfaction Interlibrary Loan user service study was conducted at Ellender Memorial Library, Nicholls State University, by the Interlibrary Loan Librarian. A questionnaire with sixteen questions was distributed to faculty, staff, graduate and undergraduate students. The data received was entered into Microsoft Excel and converted into the SPSS system. Frequency tables were produced. The outcome of the user study was recorded in a PowerPoint presentation with slides of statistical data graphs. The ILLiad user study produced a high rating of the ILLiad system and confirms that sixty percent of the participants were faculty members who are committed to research and in need of accessing additional research resources for their writing, presenting and publishing of professional papers. Faculty and students have shown their gratitude to Interlibrary Loan Services, confirming the main purpose of interlibrary loans is for research and degree programs. Many institutions provide this privilege only for their faculty and graduate students. Ellender Memorial Library encourages undergraduate students who are striving for excellence in their studies to use Interlibrary Loan Services. It can be surmised that the ILLiad electronic and web-based services are more efficient, and that patrons are more computer literate than ever before and favor the new technology and advanced services in our institution.     

A Review of the Literature of Interlibrary Loan,Document Delivery,and Resource Sharing, 1995-2000

Abstract

Globally, there has been an increased demand for Interlibrary Loan and Document Delivery (ILL/DD) services. As the profession has struggled to meet this demand, many new theories, models, procedures, and technologies have been implemented in libraries and reported in library literature. This article surveys the varied and voluminous literature that has appeared from the years 1995 through 2000. Literature is broadly defined to include not just published books and journal articles, but also conference events, Web sites, and electronic publications. Topics addressed include: Reference Sources for ILL/DD; National and International Initiatives; Theory, Management, and Practice of ILL/DD; Document Delivery; Resource Sharing; and Copyright and Licensing.     

A Simple and Easy Method for Developing Holding Paths

ABSTRACT

Interlibrary Loan Librarians are very busy, but taking time to develop a Holding Path is time well spent. A good Holding Path will save time, money, and speed up receiving requests. Developing a Holding Path with its Holding Groups is a relatively simple step by step process. One of the most important steps is the initial step of analyzing the library's borrowing activity in order to define the sets of lenders (Holding Groups) and making lists of libraries that fit in each group. Much of this information is available in already compiled lists of free libraries, reciprocal agreements, and low charging libraries that every ILL department uses. It is easy to add, delete, or change any aspect of a Holding Path once it is created.     

Meeting of Minds: An Account of the History,Development and Work of the Forum for Interlending

ABSTRACT

Based in the UK, the Forum for Interlending is an organisation set up specifically for Interlibrary Loan and Document Supply practitioners. It was founded in 1988 and has developed into a significant player in the UK ILL and DD world. Despite membership being largely drawn from UK institutions, FIL has worked to establish links with many individuals and organisations overseas and one of its stated aims for this year is to seek members outside Europe. To this end FIL is represented on IFLA and distributed promotional material at the 1999 IFLA conference held in Bangkok.     

Constant Data to the Max: Constant Data for Each Patron

ABSTRACT

The increase in Interlibrary Loan requests, along with a decrease in library budgets has made it necessary for Interlibrary Loan departments to find and use many labor and time saving methods in order to maintain good service. Creating a Constant Data Record for each patron is an excellent time saving method. Each patron has a Constant Data Record created that contains all the information that is necessary and helpful for both the borrowing and lending library. This is easily done by having a very accurate and complete Constant Data Default Screen. By using a formula for each patron their completed workform can be called up as needed. A book request can be sent with just seven key strokes after the bibliography is located, if Custom Holdings are used. Journal articles require more key strokes, because more information is needed to locate a specific article, but input time is still saved.     

Twentieth Annual Colorado Interlibrary Loan Workshop

ABSTRACT

Interlibrary Loan (ILL) is intended to supplement a library's collection, but often patrons submit requests for items already owned. An analysis of a large academic library's ILL requests shows that in most cases the cataloging of bibliographic records is correct, but patrons need instruction in bibliographic searches and ILL policies and procedures. An unexpected result of the study was a realization that patrons are confused by the way items are shelved in the various branches.     

Do-It-Yourself Assessment

Abstract

Libraries have walls. Recognizing this fact, the Interlibrary Loan Department at Virginia Tech is creating systems and services that enable our customers to reach past our walls at anytime from any where. Customer in-reach enables Virginia Tech faculty, students, and staff anywhere in the world to obtain information and services heretofore available only to our on-campus customers. ILLiad, Virginia Tech's interlibrary borrowing system, is the library strategic system that attains this goal. The principles that guided development of ILLiad are widely applicable.     

Characteristics of Articles Requested Through OCLC Interlibrary Loan

Abstract

As the number of periodical titles in electronic editions increase, and as libraries are faced with new restrictions for sharing articles from site-licensed periodical literature, copyright issues surface. Understanding the characteristics of articles users now request can facilitate discussion. This paper presents the attributes of articles sought through OCLC Interlibrary Loan. Nearly two-thirds of the requested articles were published within five years. Over 80% of the periodical source titles were sought five or fewer times a year.     

An Interview Forum on Interlibrary Loan/Document Delivery with Lynn Wiley and Tom Delaney

Abstract

The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigiouscommendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001), Information Resource Retrieval Center Coordinator at the University of Illinois, Urbana-Champaign. Questions were written by Douglas Hasty, a member of the editorial board of the Journal of Access Services.     

Comparison of Summit Union Catalog Borrowing and Interlibrary Loan Returnables at Eastern Washington University

ABSTRACT

In 2000, Eastern Washington University became part of the Cascade Consortium and participated in consortial borrowing through the Cascade Union Catalog. In 2003, the Orbis and Cascade consortia merged into the Orbis Cascade Alliance, which manages the Summit Union Catalog. In fall 2004, the Pickup Anywhere option of Innovative Interfaces' INN-Reach module was implemented, allowing patrons to pick up consortial materials at many of the member libraries, not just their own institution's library. Since 2000, Cascade or Summit consortial borrowing has increased while other interlibrary loans of borrowed returnables has decreased. It is too early to tell if Pickup Anywhere will have an effect on Eastern Washington University's Interlibrary Loan department. The problems library staff reported regarding Pickup Anywhere are also examined.     

Interlibrary Loan on a Shoestring

Abstract

The challenge to the Benedictine University Library In-terlibrary Loan Department, and too many other small academic interli-brary loan departments, is to provide items to patrons in a timely fashion with little or no budget. Techniques to facilitate interlibrary loan in small libraries are described and discussed. Efficient workflow, consortia and statewide library partnerships, reciprocal sharing agreements and leveraging existing tools in creative ways to save labor and time are also described.     

BOOK REVIEWS

ABSTRACT

During the fall 1999 semester, the College Libraries at the State University of New York (SUNY) College of Arts and Sciences at Geneseo conducted an Interlibrary Loan (ILL) survey of the entire faculty, staff and student body. The purpose of the survey was to find out whether patrons using ILL are satisfied with the service, and to discover the reasons why non-ILL users are not using the service. We received 538 responses in total (a 10% response rate). Of these, 60% were from students and 40% were from faculty and staff.     

An Experiment: Combining Interlibrary Loan with a Science/Engineering Reference Department

ABSTRACT

This article reports on survey findings investigating the impact of statewide library consortia on Interlibrary Loan departments and their potential impact in the State University of New York library system as it moves toward creating its statewide integrated system, called SUNY Connect. The surveys were sent to a sampling of 75 libraries in three existing statewide library consortia, VIVA in Virginia, GALILEO in Georgia and OhioLINK in Ohio. The results of this survey indicate what changes Interlibrary Loan departments may see in workflow, staffing, and technology when joining a statewide consortia.     

Chapter 5. Copyright in the Interlibrary Loan Department

Abstract

All members of the Interlibrary Loan department need to be aware of current copyright law and related guidelines. Within the past ten years, there have been significant changes to the copyright laws (Sonny Bono Copyright Term Extension Act, Digital Millennium Copyright Act, TEACH Act, etc.), which have had an impact on the provision of library services, including ILL. Chapter 5 provides extensive background on the provisions of copyright law applicable to interlibrary loan, and also provides practical examples of how those laws and regulations are applied on a daily basis within the ILL department.