Seeking the 99% chemistry library: Extending the serial collection through the use of decentralized document delivery

Libraries are successfully seeking, developing, and testing new ways to broaden their collections with materials that are neither cataloged nor stored for anticipated need. Instead, these acquisitions are purchased on demand, ordered and received online, by fax or overnight mail, and delivered to the requestor. At the University of Illinois at Urbana-Champaign (UIUC) Chemistry Library, a document delivery project was established to study how this type of acquisition could be mainstreamed into everyday collection development as a traditional user service. A 6 1/2-month pilot project was conducted that provided free document delivery for articles, patents, and conference proceedings, which were available through the Chemical Abstracts Document Delivery Service, a commercial vendor. This pilot study tested the feasibility of decentralized document delivery in a branch library; a follow-up questionnaire was used to gauge user response to the service. Data from the study were also used to evaluate the serials collection and previous serial cancellation decisions. Results showed the decentralized document delivery service (DDS) was a cost-effective way to extend the serials collection; the user survey results showed a high level of user satisfaction associated with the service.     

Developing an assessment index for collection-user suitability: Application of information entropy in library science

What is lacking from the literature and practice of library print collection assessment is a mathematical function that can integrate variables and quantify the overall measurement of the collection as a final score for the library science practitioners and administrators. The study uses the information entropy to explain a mathematical procedure on how to define variables from the regular circulation statistics. Based on the assessment concepts of circulation statistics and user behavior, the study explores to develop mathematical functions and proposes a Collection-User Suitability index to quantify the suitability measurement of the overall collection and the user intention. The study then considers the extreme conditions to validate the functions and verifies the application of the function via empirical and simulated data. Finally, the authors developed a computing tool and uploaded it to GitHub for free access based on the study's results. It is hoped that library science practitioners and administrators can utilize the mathematical function.     

电子资源用户满意度影响因子的多元线性回归分析

通过对电子资源用户满意度问卷调查数据的多元线性回归分析，考查用户总体满意度与影响因子之间的相互依赖关系。通过检验回归方程的显著性，进行相关系数分析和多重共线性诊断，考查影响因子对用户总体满意程度的影响力大小，建立用户总体满意度与影响因子的回归方程式，获得策略矩阵。     

基于用户满意度的图书馆电子资源质量评价模型研究

提出基于用户满意度的图书馆电子资源质量评价模型,并利用该模型设计问卷对中山大学图书馆用户进行了满意度调查;在运用相关分析与回归分析方法研究模型中4个自变量与用户价值感和用户满意度之间的相关性及影响程度的基础上,对模型进行了修正,并运用象限分析法,为中山大学图书馆改进电子资源建设提供了参考性建议。     

手机图书馆用户参与采访研究

针对当前图书馆采访缺少用户参与而造成绩效不佳、图书流通率下降的现状,进行相关实践背景、手机采访系统、用户参与采访及相关案例的研究。通过科学设计方案、分析技术思路、构造数据结构与编写系统程序,制定用户参与政策、设置审核管理岗位、构建用户信用体系并阐述用户参与采访的步骤,实现手机图书馆用户全面参与采访的过程,并深入分析相关的实践案例、存在的主要问题与局限性,从而在采访理念创新及服务方式转变方面给出建议,以期提高图书采访效率、用户满意度和馆藏利用率。     

扩大读者借阅量的成功尝试

通过分析、比较相关统计数据,认为在有充裕的馆藏及电子资源作保障的前提下,大幅度扩大读者的借阅量有利于进一步提高图书流通率和藏书利用率,满足读者更多的信息需求。     

零外借率探微

目前零外借率研究中还存在着许多问题,没有实际流通外借的图书,不能视为零外借现象。零外借率计算公式应为:零外借率=某些品种图书从未被读者外借的总册数/实际流通图书的总册数×100%;此公式是在针对某些特定的读者群体和图书的半衰期两个前提而言的;零外借率不能评价采访质量,只是参考指标;它既有利又有弊,不可能消除,只能控制在一定范围。零外借率研究深层次引出了许多文献信息资源建设和制度方面的问题。     

Using citation analysis to develop core book collections in academic libraries

Collection development in college and university libraries most often occurs using longstanding traditional selection methods, such as favorable book reviews or local user needs. This study uses citation analysis as a tool to select books for the social science book collection in one academic library and compares the circulation of books using traditional methods to those books using citation analysis. The journal impact factor was used to determine those journals and authors cited the most in the disciplines of business, anthropology, education, political science, psychology, and sociology. If those authors published books, the books were purchased and circulation data on the books were tabulated and compared to books chosen using traditional methods. Findings indicate that books purchased using traditional methods of selection circulated more, except when individual disciplines were measured. In the areas of business, political science, and psychology, there was no significant difference in circulation statistics, and together both the traditional and citation analysis methods accounted for circulation of nearly 95% of the social science collection. Since it is based on scholarly activity, citation analysis is a collection development method that could be used in all academic libraries.     

基于用户需求的图书馆用户满意实证研究

通过对图书馆用户满意和用户需求的研究成果进行梳理,分析图书馆用户满意的构成维度、影响因素、用户需求特征,以及用户需求与满意之间的关系;从需求角度出发,构建图书馆用户满意度模型.采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据,采用结构方程模型进行模型验证.研究发现:用户需求与感知的不一致会直接影响其对图书馆的满意度;图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成,这三种满意度分别都会正向影响图书馆整体满意度;信息资源满意会正面影响信息系统满意,信息服务满意会正面影响信息资源满意,而信息系统满意也会正面影响信息服务满意.     

Online use statistics

Online use statistics can provide libraries with a tool to be used when developing an online collection of resources. Statistics can provide information on overall use of a collection, individual print and electronic journal use, and collection use by specific user populations. They can also be used to determine the number of user licenses to purchase. This paper focuses on the issue of use statistics made available for one collection of online resources.     

Simple Marketing Techniques and Space Planning to Increase Circulation

In the academic Information Commons, the frontline staff are key library assets. This article demonstrates one example of frontline staff observing, analyzing, and modifying user behavior using simple marketing techniques and space planning. James Madison University East Campus Library personnel increased circulation of books by increasing the visibility of the book collection. Minor furniture changes in the lobby, adding rotating themed book displays and providing digital and print signage, produced a dramatic effect. Circulation numbers essentially doubled for the lobby browsing book collection and markedly increased for books highlighted in the displays.     

C2C视角下馆外图书流通服务研究与实践

[目的/意义] 图书流通服务是图书馆的基础工作之一,随着数字化阅读的发展,纸质图书借阅量逐年下降,同时受限于场地、资金问题,图书复本数减少,导致图书流通过程中读者体验感降低。本研究旨在通过简化图书流通过程中的部分环节,缩短读者借阅的等待时间,提高图书流通率。[方法/过程] 在调研国内外相关研究与实践的基础上,提出C2C（Consumer to Consumer）视角下馆外图书流通服务,通过该服务读者间可以不通过图书馆的流通系统和工作人员,在实体图书馆之外完成图书的转借。本研究从具体实践出发,并结合问卷调查,了解该服务存在的问题并提出相应解决措施。[结果/结论] 实践表明,C2C视角下馆外图书流通服务减少了传统图书流通过程中"一还一借"流程,尤其是在馆藏资源复本有限的情况下,能节约读者时间,提高读者阅读意愿和满意度,同时可以盘活馆藏资源,提高图书流通率。在一定程度上推动了图书流通服务创新和图书流通服务模式变革。     

用户满意度视角下社交阅读推广服务的路径选择

[目的/意义] 开展用户满意度分析,有利于正确认识当前社交阅读存在的问题与缺陷,为高效开展社交阅读推广服务提供合理的路径参考。[方法/过程] 对参与社交阅读的用户开展满意度与需求调查,测量用户阅读满意度状态,通过对比用户期望与满意度的差距大小,明确社交阅读中亟需改善的因素及推广服务应着力解决的目标。[结果/结论] 注重阅读推广知识的切合性、层次性、建构性,建立全方位、系统性的阅读服务支撑环境,是提升社交阅读用户满意度的有效方式,也是社交阅读推广过程中必须积极实施的重要决策。     

用户满意度测评工具在公共图书馆的适用性调整

[目的/意义] 目前公共图书馆缺乏用户满意度的深入研究成果,开展测评工具在这个领域的适用性研究显得尤为重要,对通用满意度测评工具在公共图书馆的适用性进行调整,并探索测评工具适用性调整的可行性思路。[方法/过程] 采用体验式验证方法,从测评工具的逻辑结构、测评量表等级以及样本采集范围入手进行调整。[结果/结论] 用户满意度是服务质量测评的一个重要维度,测评模型与方法直接影响测评结果。测评指标的设置要有针对性,不要刻意地做特殊化设计;调查问卷的难度要适中,测评量表等级以5级为宜;应当减少抽样调查的随机性,适当控制向未成年人发放问卷的数量。     

Impacts of an Information Commons on an Academic Library's Service Points

Abstract

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station “Information Commons” had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A “user satisfaction” survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users.     

An Assessment of the Relationships between Resource Development Decisions,Library Collection Usage,and User Perceptions

Today's managers of library journal collection budgets experience pressures from shrinking resource allocations and rising costs. Consequently, they seek ways to assess the value of their collections in relation to user needs. This study at Montana State University seeks to understand what resources users (both faculty and graduate students) are citing in their research, the breadth of the information cited that is provided by the Library, how the Library's proactive and reactive efforts might influence user satisfaction with the information resources provided, and how user perceptions align and differ from information realities. It takes a unique approach by comparing LibQual+® survey results and faculty and graduate student citation behaviors.     

基于Kano模型的高校图书馆微信公众号服务内容分类和供给优先序研究

[目的/意义] 高校图书馆微信公众号的服务内容是影响服务质量和用户使用的关键因素，从用户满意度的角度对高校图书馆微信公众号服务内容进行分类和供给优先序研究，可使高校图书馆在有限的条件下，最大限度地提高用户满意度。[方法/过程] 在对42所"双一流"高校图书馆微信公众号的现有服务内容进行系统梳理的基础上，运用用户满意度的前馈控制方法--Kano模型的基本理论，结合用户满意指数和精细化Kano模型，分析各服务内容对用户满意度的影响和影响程度。[结果/结论] 将现有29项服务内容划分为8项高魅力服务内容、10项低魅力服务内容、5项高期望服务内容、2项潜在服务内容、4项无关服务内容，提出各类服务内容的管理策略；通过对用户满意指数分析，结合四象限散点图，确定高校图书馆微信公众号服务内容供给重点，进行优先级顺序，旨在帮助管理者根据图书馆实际情况有先后缓急的提供优质服务内容，从而实现满意度最大化的目标。     

Library acquisitions under the second-tier foreign exchange market in Nigeria

This paper discusses the present state of the Nigerian economy and highlights the constraints on library acquisitions because of the Structural Adjustment Programme (SAP) through the Second-Tier Foreign Exchange Market (SFEM/ FEM). It indicates the spiralling prices of books and dwindling library budgets in relation to those of parent institutions. Finally, it recommends ways of achieving a balanced collection under present conditions with a view to maximizing user satisfaction.     

Using a journal availability study to improve access

PURPOSE: Identify journal collection access and use factors. SETTING AND SUBJECTS: University of North Carolina at Chapel Hill's Health Sciences Library patrons. METHODOLOGY: Survey forms and user interactions were monitored once a week for twelve weeks during the fall 1997 semester. The project was based on a 1989 New Mexico State University study and used Kantor's Branching Analysis to measure responses. RESULT: 80% of reported sought journal articles were found successfully. Along with journal usage data, the library obtained demographic and behavioral information. DISCUSSION AND CONCLUSIONS: Journals are the library's most used resource and, even as more electronic journals are offered, print journals continue to make up the majority of the collection. Several factors highlighted the need to study journal availability. User groups indicated that finding journals was problematic, and internal statistics showed people requesting interlibrary loans for owned items. The study looked at success rates, time, and ease of finding journals. A variety of reasons contributed to not finding journals. While overall user reports indicated relatively high success rate and satisfaction, there were problems to be addressed. As the library proceeds in redesigning both the physical space and electronic presence, the collected data have provided valuable direction.