Student Assistant Training in a Small Academic Library

Abstract

At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian has been creating a training program for the student assistants, consisting of an initial training period and a series of quizzes combined with review sessions. Student assistants are also indispensable in Instruction Services. These students are charged with library web site and instruction materials' updates. Methods, lessons learned throughout the process, and quiz questions are used to illustrate the development of the training program. Student performance evaluations and feedback are positive.     

Elevating the Student Assistant: An Integrated Development Program for Student Library Assistants

Libraries depend upon student workers to assist in the day-to-day operations of a unit. The range of activities varies, as does the amount of flexibility given to students to go beyond the routine. This case study details an approach that was shaped based on student input and creative brainstorming to engage and involve student workers in new ways as well as strategies to elevate their leadership roles. The approach encourages students to contribute their particular strengths and expertise in ways that not only enhance the library's mission but also elevate their experience at the library.     

重视"学生助理"对图书馆业务工作的辅助作用

随着高校图书馆的改革，“学生助理”的作用越来越被重视，而且对图书馆的业务工作起了不可低估的辅助作用。     

Biking to Academic Success: A Study on a Bike Desk Implementation at an Academic Library

Sedentary behavior has increased over the last several decades, and this has led to major life-threatening health issues. Texas A&M University Libraries has introduced an innovative idea in three of their buildings. This case study highlights the implementation of Bike Desks at an academic library while offering strategies for other libraries wishing to replicate this project, and analyzes data from a user survey. The survey explored student experiences, including perceived satisfaction and any perceived gains in study habits while using the Bike Desk.     

READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model

The Reference Services Department at Radford University's McConnell Library has been developing a training program in the reference referral system for student assistants (SAs) over 3 academic years. The program's goal is to effectively instruct SAs in balancing high quality customer service with the importance of appropriately referring users to librarians and to assess the accuracy of their referrals and responses. The trainers have met these goals with the successful incorporation of a modified version of the Reference Effort Assessment Data (READ) scale, a reference transaction assessment tool developed by Bella Karr Gerlich, into the student training program.     

Desk Bound No More: Reference Services at a New Research University Library

The authors discuss a newly established academic library at the University of California, Merced, as a model for reference service that foregoes a desk staffed with reference librarians. The library provides innovative, quality reference services for its users by using well-trained staff at a library services desk and employing new technologies for asynchronous communication and instruction.     

Mandatory Student Fees and the Academic Library

As academic libraries' budgets remain flat while their expenditures rise, library leaders must seek out alternative sources of funding. One option is a mandatory student fee dedicated to the library. This article presents the results of a survey of 152 deans and directors of public R1 and R2 research universities that were asked whether their libraries benefit from mandatory student fees. While a library-specific fee is unusual, nearly half of responding libraries are eligible to receive some portion of another mandatory student fee. Study results can serve as evidence for libraries preparing to make a case for the significant, positive impact possible through even a modest library fee.     

高校图书馆电子阅览室有效利用之探讨

高校图书馆电子阅览室的蓬勃发展,为全校师生和教职员工提供了一个先进、快捷的网络环境,促进了学校的全面提高与发展.但读者对电子阅览室的利用状况并不令人乐观.文章从高校图书馆电子阅览室的利用现状入手,分析现状形成的原因,提出如何有效利用电子阅览室的对策.     

英国电子图书馆及大学图书馆发展概况与特点

介绍英国电子图书馆项目(eLib)的发展阶段、特点，以及作为eLib后续的分布式国家电子资源计划(DNER)和信息环境计划(IE)的内容。     

Student Workers: Essential Partners in the Twenty-First Century Academic Library

This article describes a case study that best illustrates the value of student workers in university libraries, focusing particularly on how this kind of creative endeavor benefits everyone involved—the library, the students, the faculty, and at the end of the project: the university community.     

Books,Bytes, and Buildings: The Academic Library's Unique Role in Improving Student Success

Student persistence and completion are paramount in higher education, and institutions are employing targeted programs and initiatives to address these concerns. The academic library can play an especially important role in these efforts, given its unique interdisciplinary mission and its integrated instructional programs. With a foundation in both higher education and library and information science literatures, this article describes how one academic library engaged in cross-campus programs, partnerships, and initiatives to contribute to student success efforts. Other libraries may find these examples useful as they consider how to frame their work in the context of their institutions’ student persistence efforts.     

基于电子政务的党校图书馆角色使命

论述了党校图书馆如何认清新时期自己的角色使命，把自己所扮演的角色提升到一个新的高度，进一步扩展自身的职能使命，以至能够在电子政务发展高潮中抢占一席之地，有所作为。     

Using Google Scholar at the Reference Desk

ABSTRACT

Google Scholar has multiple uses as a reference tool of last resort, including citation completion, an alternative when catalogs are down, and interdisciplinary metasearching and database suggestion. During the reference desk transaction, users can be taught effective Google Scholar search techniques such as advanced search functionality and the nuances of results' groupings. In addition, reference desk interactions with Google Scholar give insight for instructional workshops.     

大学图书馆开展咨询台服务的若干思考

本文在深入分析大学图书馆开展咨询台服务存在问题的基础上,有针对性地提出了完善咨询台服务的对策。     

Learn by Doing: An Assessment of the Impact of Access Services in Fostering Skills Development of Access Services Student Staff at Kennedy Library

The academic library continues to formulate strategies for providing and sustaining a creative learning environment for knowledge creation. But little has been said about its role in skills building through micro employment that is enabling students to develop and integrate their academic, personal, and social skills sets. This study examines the role that Access Services plays in boosting the learning experiences of student employees in readiness for workplace integration. A survey that seeks to assess their experience was administered to 32 student employees at Access Services. The results indicate that student employees, through information delivery functions, gain personal transferable skills crucial for employment.     

网络环境下电子馆藏资源的维护

叙述了在电子技术飞速发展的网络时代，电子馆藏所面临的新问题及维护模式，详细论述了电子馆藏维护的基本要求与内容。     

从“短期打工者”到“工作伙伴”--美国高校图书馆学生助理形象的百年变迁

美国高校图书馆中的学生助理职位已出现近两百年,其形象随着时间推移不断变化。文章结合不同时代背景梳理美国高校馆学生助理的形象变迁,发现学生助理业务范围不断扩张,地位逐步上升,形象不断多元化:最初被视为不能重用的打工者,随着时代变迁,其形象逐渐转变为充满潜力的学习者、图书馆业务的"全面参与者"与不可或缺的工作伙伴。     

高校图书馆学生助理管理创新探讨

文章针对高校图书馆在管理学生助理工作中存在的普遍问题,根据21世纪管理学的先进理念和先进管理方法,提出了管理创新的建议。     

Telephone Calls Received at an Academic Library's Reference Desk: A New Analysis

ABSTRACT

It has been established that much of the assistance provided to library patrons at reference desks does not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk.     

Student Journey Work: A Review of Academic Library Contributions to Student Transition and Success

This review aims to capture projects, services, and approaches that are being used to ensure student success and sustainability across the stages (or transitions) of the student experience of higher education, where these extend the traditional role of the library, in the UK and internationally. The article examines why the student journey (and supporting it) has become a central part of the contemporary academic library's repertoire. Fundamentally, through a student lifecycle perspective the author will attempt to show how academic libraries contribute to their university's bottom line? Finally, the article will reflect on strategic implications and areas for further investigation.