On Our Own: Starting an Interlibrary Loan Service From Scratch

In August 2009, the Herbert Wertheim College of Medicine Medical Library opened its doors to students, faculty, and staff. One of the many challenges before opening the library was developing a unique and autonomous interlibrary loan service for its patrons. This article examines the decisions in choosing the best document delivery system, the management of funds, and the selection of holdings for a new medical library. Along with these decisions, there is discussion on the significance of costs, turnaround times, and challenges going forward.     

Reference as an Access Service: Collaboration Between Reference and Interlibrary Loan Departments

ABSTRACT

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff.     

天津市高校图书馆馆际互借自动化管理的实现

天津高校图书馆用天津高校统一使用的自动化管理系统来实现馆际互借的自动化管理,实现方法包括馆际互借的原则、自动化管理系统参数的设置以及馆际互借的服务流程。影响天津地区高校图书馆馆际互借的因素包括服务理念;宣传力度;馆藏文献质量、数量和种类;地理位置及院校之间专业设置的相近度。为了更好地提供馆际互借服务,天津高校图书馆联盟应该加强4个方面的工作。     

Common Practices for Interlibrary Loan and Document Delivery at a Small Private University

Abstract

The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses.     

Accomplishments Come in Many Forms: The Virginia Boucher-OCLC Distinguished Interlibrary Loan Librarian Award

One important way that the American Library Association acknowledges the activities of its members is through the Virginia Boucher-OCLC Distinguished Interlibrary Loan (ILL) Librarian Award. Named for Virginia Boucher, a former ILL librarian whose contributions and leadership enhanced the field of interlibrary loan, the OCLC-funded prize has been awarded annually since 2000. It is the aim of this article to look back at Virginia Boucher's work and the honor given in her name before briefly reviewing the careers and achievements of past award recipients.     

An Interview Forum on Interlibrary Loan/Document Delivery with Lynn Wiley and Tom Delaney

Abstract

The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigiouscommendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001), Information Resource Retrieval Center Coordinator at the University of Illinois, Urbana-Champaign. Questions were written by Douglas Hasty, a member of the editorial board of the Journal of Access Services.     

A Case for Integration of Interlibrary Loan and Reference

The ongoing debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this article. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys show mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services.     

Software and Scanner: A Comparison of Procedures in University of California,San Diego's Interlibrary Loan and Course Reserves Units

The Document Delivery Services/Interlibrary Loan Unit and the Course Reserves Unit at the University of California, San Diego's Access Services Department both utilize the Konica Minolta PS7000 book scanner to deliver requested documents and post electronic reserve items. Though the hardware is the same in both units, unique service goals and software—Ariel Interlibrary Loan Document Transmission Software for DDS/ILL and Adobe Photoshop for Course Reserves—result in different issues and challenges. This article discusses the shared practices of the Document Delivery Services/Interlibrary Loan and Course Reserves Units and how each unit utilizes the Konica Minolta PS7000 book scanner to offer better service for their patrons.     

The Role of Interlibrary Loan in Disaster Preparedness and Recovery

Interlibrary loan serves an important function within disaster recovery, as it is the method that will likely be used in order to get materials that are otherwise damaged or inaccessible to local users. Since interlibrary loan ensures the continuity of service, it is important for interlibrary loan departments to prepare before a disaster occurs, identifying key issues and concerns, so that if and when the challenge comes they can meet it most effectively, fulfill users’ needs, and demonstrate their value.     

Welcome to the Neighborhood: The Merger of Interlibrary Loan with Access Services

In March 2006, the Interlibrary Loan unit was physically merged with the Access Services Department (circulation) at the University of Denver, Penrose Library. Consolidating the units into one service desk resulted in a more distributed and efficient workflow. This article describes the process and the impact of the consolidation.     

The Ten Commandments of Interlibrary Loan Borrowing,Interlibrary Loan Lending,and Shipping and General Conduct

The Ten Commandments of interlibrary loan borrowing, the Ten Commandments of interlibrary loan lending, and the Ten Commandments of shipping and general conduct, including basic rules to make interlibrary loan go smoothly. The title says it all.     

Interlibrary Loaning Special Collections: A Test Run for the University of California

ABSTRACT

In June of 2001, the University of California Libraries initiated a pilot project that enabled library patrons to direct request items held in the University of California Special Collection Units. The pilot ended the need for patrons to initiate most requests for unique items in person through the Special Collections department and allowed patrons to self-determine the need for a unique item when searching the shared UC-wide catalog, Melvyl®. The following article discusses the process used to handle the requests, includes perspectives from the two units overseeing the requests, evaluates the overall success of the pilot and offers considerations for implementing a similar service elsewhere.     

BALIS馆际互借管理研究

对BALIS馆际互借服务的体系构建、过程控制、效益评估等问题进行了详细描述,并提出当前工作存在的问题及解决对策。     

高校图书馆通借通还模式下RFID技术应用的设想与探讨

随着RFID技术在图书馆应用的逐步普及,国内高校图书馆也越来越多地开始进行RFID技术的应用。文章就高校图书馆多校区通借通还模式下如何进行RFID技术的应用问题,着重从业务流程、技术手段和RFID应用服务器等方面提出一些设想和探讨。     

Survey Says…?: Assessing Interlibrary Loan/Document Delivery Use and Awareness for Responsive Service Delivery

Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.     

国外电子书馆际互借经验与启示

采用光沉积-液相化学法调节电子流向,构建了直接Z型TiO₂/Ag/Ag₃PO_{(4 )}(TAAPO)光催化材料.通过扫描电子显微镜(SEM)、透射电子显微镜(TEM)、X射线衍射仪(XRD)、X射线光电子能谱(XPS)、紫外-可见漫反射光谱仪以及光致发光(PL)光谱仪等手段对其进行表征,并对其在可见光照射下催化降解环丙沙星(CIP)的性能进行了研究.结果表明,当水体pH为3.0,催化剂分散浓度为0.3 g/L,CIP的初始浓度为15 mg/L时,光催化降解体系能够取得最佳的去除效果.在该组条件下,光照120 min CIP的降解率约为99%,并且在经历4个循环后仍然保持了良好的降解效果.在光催化降解CIP的过程中,主要反应活性物种为超氧自由基(·O₂     

The Effects of Targeted Instruction and Other Interventions on the Interlibrary Loan Use Patterns of Historians and Their Students

Prior to this study, the Access Services Librarian systematically improved interlibrary loan (ILL) and related services offered by the R. Barbara Gitenstein Library of The College of New Jersey (TCNJ). She and her staff reviewed and revised workflows even as the Humanities Librarian focused on instructional efforts to further drive ILL use. Patrons’ confidence in ILL expanded. Requests for non-returnables, primarily journal articles and book chapters delivered electronically and within twenty-four hours, increased significantly. Returnables now arrive on average within six business days, more than double the speed previously achieved. Despite vastly improved turnaround times for all material types and efforts to boost users’ awareness of those improvements, faculty members affiliated with the History Department whose students rely on printed monographs told us that they remained reluctant to initiate ILL requests. Moving beyond anecdote, the Humanities and Access Services Librarians surveyed TCNJ historians and their capstone students on attitudes toward and use of ILL. Survey results are cross-referenced with ILL use statistics to aggregate reality versus perception among study participants. Changes in target patrons’ use of, confidence in, and feelings about TCNJ ILL over time are described.     

Impact of English-Language and French-Language Student and Faculty Populations on the Use of Online Databases in a Bilingual Canadian University

This article reports the results of a quantitative study comparing usage rates between English- and French-language online databases at the J.N. Desmarais Library of Laurentian University, Canada. For Canadian institutions of higher learning, the comparison between English- and French-language services is particularly relevant in that English and French are considered to be the country’s two official languages. Overall, French-language online databases are used at very different rates by French-language student and faculty populations at Laurentian University compared to English-language students and faculty’s use of English-language databases. Where English-language student and faculty populations exhibit consistently strong and positive relationships with English-language online database use, French-language student and faculty populations exhibit the complete opposite with a consistently negative relationship with French-language online databases.     

CALIS馆际互借系统存在的问题及应对措施

天津市各高校图书馆自2009年开始统一使用CALIS馆际互借系统。在使用CALIS馆际互借系统共享版的过程中,用户服务及用户管理仍存在问题。应构建文献传递原文库,完善系统统计功能,实现馆际互借系统与图书管理自动化系统中数据的同步更新,以弥补系统的缺陷。