Learning resource needs of UK NHS support staff

BACKGROUND: A report on the findings of research into the learning resource needs of support staff conducted at York Hospital. METHODS: A qualitative method of focus groups was used to explore the views and experiences of support staff. This provided a rich source of data and allowed an often overlooked group to give their own experiences of learning and libraries. This was supplemented by one-to-one interviews using more in-depth questions. A literacy and numeracy test gave a general picture of essential skill levels within the sample group. RESULTS: An improvement in communication to support staff needs to take place to ensure that all support staff know about the library, how and where to access training and obtain a network computer password. The project confirmed the need to expand library resources for support staff. It was found that there were no obvious essential skills resources within the Trust and a lack of awareness of essential skill issues. CONCLUSION: The learning needs of support staff need to be addressed sensitively. Many have had unfavourable experiences. Lack of access to computers and information technology (IT) training contributed to the group favouring written communication. More work needs to be done on essential skills for all staff.     

Do we connect?: A staff development programme

Staff development as opposed to staff training demands a different kind of learning approach. Library staff who are accustomed to the passive learning of technical skills, often equating training with instruction, can be less confident in an active learning environment. The paper describes the design and delivery of a staff development programme which focussed on issues of customer care, interpersonal skills and rules and procedures. Group interactions and outcomes of the programme are analysed and modifications considered. It is concluded that the benefits of a staff development programme both to the service and to individuals within it can be considerable but that success depends on the willingness of individuals to take responsibility for their own development and on the commitment of management.     

Continuing professional development for RMIT International University Vietnam library staff: Adding value through an international partnership: A case study

The aim of this study was to explore the effectiveness of blended learning – the fusion of face-to-face and online learning experiences – to implement an effective and culturally sensitive program of professional development in an Australian university working in a developing country. It sought insight into pertinent pedagogical approaches for staff development across multiple locations including across national boundaries. The project demonstrated how learners can develop new capabilities and approaches by building on existing skills and knowledge as they interact in communities of practice. The immediate purpose was to design and deliver a continuing professional education program to meet the needs of librarians working at RMIT International University Vietnam in the context of the demands of the academic community and in the light of the challenge library staff experienced in seeking to meet explicit and tacit expectations. The project ran from late January to mid December 2010. The research questions were: ‘Is blended learning effective as an approach to continuing professional development when working across cultures in a multinational organization?’ and ‘What contribution do face-to-face and online components make to learning outcomes?’ The methodology used was an action learning approach. A 2009 consultant’s report into the RMIT Vietnam Library established professional developmental needs which were further detailed in February 2010 by the project leader from RMIT University, Melbourne using a skills audit. Workshops in Vietnam, visits to Melbourne by several Vietnam staff members, and an online forum were then delivered. Reflective practice and ongoing input from staff were utilized to form a feedback loop to modify the project timing and approaches as needed. Evaluation included participant feedback on workshops, tracking changes in Library services, a customer survey, a project-end survey of participants’ behavioral changes against learning topics as self-reported, and discussion with participants. The authors were actively involved in the project: Julia Leong as project leader and Loc Nguyen as project champion at the Saigon South Campus. Blended learning was found to be effective in meeting continuing professional developmental needs and in promoting positive changes in library service provision. Online discussions were effective for extending existing knowledge, gaining practical hints, and examining attitudes. Face-to-face workshops and visits were more effective for learning new material in a systematic way. It is recommended that consideration be given to applying the blended learning model used in this project to continuing professional developmental work in similar contexts.     

Analyzing Critical Incidents Stories to Understand Change Management Process in the Adoption of e-Resources at the University of Botswana Library

This study used the critical incidents technique to gather the University Botswana Library staff's stories relating to the change management process during the implementation of e-resources projects. Purposive sampling technique was used to select 13 individuals who were involved in the implementation of various projects at the library. Data was analyzed using grounded theory techniques of open coding, selective coding, and axial coding. The results of the study showed that communication, investing in resources, capacity building, team building, garnering external support through collaboration, and users' involvement were key change management strategies used. The library staff were involved in the coordination of projects, systems selection, liaising with stakeholders and consultants, benchmarking, and conducting in-house training. The findings also showed some challenges encountered, which included staff ignorance, reluctance, and fear to take decisions, and inadequate training facilities. The study recommends dedicated project team members with reduced workload and having knowledge and skills to lead the teams to fully participate and engage in the project process.     

Best Practices for Creating an Online Tutorial: A Literature Review

In the digital era, information literacy skills enable users to locate and use online materials effectively. One persistent library service for libraries is providing skills training to students. This article traces the creation of online library instructional tutorials, currently referred to as digital learning objects, in academic libraries. It isolates the factors that improve the success of these learning tools, including knowledge of the tutorials’ purpose and potential, collaboration with other individuals, the use of standards, student engagement, and evaluation. The literature review also illustrates the incorporation of multimedia learning theories and assessment strategies in these tutorials. By developing appropriate learning tools, librarians offer services aimed at meeting user needs while reducing time and resource demands on library staff.     

Assessing knowledge skills in the NHS: a training needs analysis approach

This feature discusses the use of a training needs analysis exercise carried out by library staff at the NHS Greater Glasgow & Clyde (NHSGGC) Library Network to support the development of a fit for purpose programme of information skills training. A survey was designed based on a well‐known information skills competency framework and used to gain an understanding of the knowledge skills needed by staff and how library training could best support these. The survey received a good response rate and led to the successful writing of a training plan for the Library Network for the delivery of information skills training. H.S.     

Taking the Pulse of the University of Tennessee Medical Center’s Health Literacy Knowledge

Low health literacy is well documented in East Tennessee. Before addressing the issue, librarians at the Preston Medical Library, University of Tennessee Medical Center in Knoxville, Tennessee, conducted a needs assessment of hospital staff to determine their knowledge of health literacy and the need for training. As a follow-up, library staff conducted training sessions for nurses through classes, small group meetings, and staff huddles. The result is an increased dialogue of health literacy at the hospital, along with new research projects, a forum, and a summit meeting.     

Project Management Techniques at the Complutense University: Academic Librarians' Perceptions

This study examines how academic librarians at the Complutense University (Spain) perceive project management techniques that are becoming increasingly popular in library and information centers due to the need to comply with their strategic planning and services. To reach this goal, a quantitative and qualitative methodology was applied and a survey, in the form of a questionnaire, was used as a data gathering tool. The response rate was 31.2%. The key findings are based on respondents' education regarding project management skills and their expertise managing projects, as well as the presence of project management courses in the Library and Information Science Spanish curriculum. This study revealed that over one third of the academic staff completed their project management training by self-directed learning. Additionally, over half of them stated that they had not participated in any library project in the last five years, and almost half of the library staff concluded that project management techniques are quite important as formal courses in the Library and Information Science university programs. The study is interesting and revealing for those library and information services professionals who are facing day-to-day to users' demands and Library and Information Science challenges.     

The development of a blended learning approach to delivering information skills training to large health related student audiences with limited staff resource

This feature considers the challenges that academic librarians are increasingly being faced with in the delivery of information skills training to large student numbers with limited time and staff resources. A case study is presented of how an academic liaison librarian used a blended learning approach and innovative teaching practice to successfully deliver information skills training to large student numbers within the Faculty of Health and Social Care at Hull University.     

The education and training needs of health librarians - the generalist versus specialist dilemma

AIMS AND OBJECTIVES: The aims of the study were to examine whether and how librarians with a generalist background can transfer to roles demanding more expert knowledge in the health sector. The objectives were (i) to compare the education and training needs of health librarians with science degrees with the education and training needs of health librarians with arts and humanities degrees; (ii) to compare the education and training needs of librarians working in the National Health Service (NHS) sector with the education and training needs of librarians working for the health sector but within higher education. METHODS: Face-to-face interviews with 16 librarians, a convenience sample of librarians working in the Thames Valley NHS region. RESULTS: The main findings confirmed that structured continuing professional development (CPD) is required to meet the rapidly changing needs in the health sector. The emphasis ought to be on teaching skills, outreach work, marketing and promotion, research skills and methods, subject knowledge and terminology, and management skills. Library school curricula do not appear to meet the demands of medical library posts. A first degree in scientific subjects is advantageous in the early stages of a career but diminishes with continuing training and experience. There is no evidence of a significant difference in training needs and provision between the librarians in NHS posts as opposed to those in higher education (HE) posts. CONCLUSIONS: The conclusions suggest that library schools need to update their programmes to include teaching skills, advanced search skills, project management skills, research methods, with more practical exercises. Particular attention should be given to librarians with a first degree in non-scientific subjects in terms of time allocated for CPD, quality of training and access to reliable mentorship.     

Beyond student instruction: information skills for staff

Following the work of the Big Blue project, which examined information skills training provision for students in higher and further education, the Big Blue Connect project investigated the information seeking skills and needs of academic, managerial, administrative and technical staff within their work environments in further education and higher education institutions. Skills required by broad categories of staff were identified. Staff of all types use only a small number of the wide range of resources available to them, rely increasingly on the web and do not perceive themselves as having problems finding and handling information. A serious need for training and development is identified.     

Managing knowledge to support the patient journey in NHS Scotland: strategic vision and practical reality

BACKGROUND: The strategy for NHS Scotland Knowledge Services is set in the context of a global transition to a networked model of management within health services. OBJECTIVES: Development planning for NHS Scotland aims to establish strategic vision and operational delivery systems which meet the needs of this changing health environment. METHODS: Analysis of knowledge needs at strategic organizational level and through consultation with healthcare staff form the basis of a vision of seamless knowledge support throughout all stages of the patient journey, based on a hybrid model of complementary human- and technology-based knowledge networks. RESULTS: The central role of the NHS Scotland e-library as a system-wide technology infrastructure facilitating management of both explicit and tacit knowledge is described. The implementation pathway and approaches to evaluation are outlined, based on practical steps to translate the concept of knowledge networks into a working reality. CONCLUSIONS: The model emerging is that of a knowledge matrix, with the primary delivery system comprising inter-dependent human, organizational and technology-based networks focused on the overriding common purpose of improving patient care.     

Trends in Support for Students with Special Educational Needs in UK University Libraries: Focusing on Support Personnel and Systems

The provision of service to students with Special Educational Needs (SEN) at university libraries in the UK differs based on the types of positions that are being used to staff these programs. This study finds that although nondedicated staff tended to provide services that required fewer specialized skills, they seemed to place a higher priority on meeting the immediate needs of students with SEN, while dedicated staff members tended to focus on the quality of the support being provided. Second, this study finds that it is difficult for university libraries to provide the tailored training or alternative formats required by students with SEN without support personnel on staff who have specialized expertise. It remains to be determined which type of special needs staffing and support system is most effective, since no significant differences were observed in the responses of those surveyed.     

IT项目知识管理模型与支持系统研究

从分析我国IT项目知识内容体系不完善、知识管理流程不规范以及传统的管理信息系统无法满足知识管理的需要入手,以调查问卷的方式,界定IT项目知识内容体系,建立IT项目知识管理模型与支持系统,对系统运行机制进行分析,实现IT项目知识系统化、自动化管理以及知识整合共享,提高了IT项目知识使用效率。案例分析表明,该模型可有效的改善项目知识管理流程,达到提高项目成功率的目的。最后指出IT项目知识管理支持系统进一步的研究方向。     

Community outreach library services in the UK: a case study of Wirral Hospital NHS Trust (WHNT)

AIMS AND OBJECTIVES: The study evaluates the Community Outreach Library Service at Wirral Hospital National Health Service Trust (WHNT). It considers the information seeking behaviour and information needs of primary care staff, and service effectiveness in meeting those needs. METHODS: A literature review established the current context and areas of best practice. The investigative case study used postal questionnaires to 250 primary care staff and an interview with the Community Outreach Librarian. FINDINGS: Themes emerged from the literature regarding information seeking behaviour, information needs, and meeting user needs through effective service delivery. Outreach services have value in terms of improving information skills and providing services at point of need. Time is a major constraint for both users and service providers. CONCLUSIONS: Investment is needed from appropriate funding sources to support the provision and marketing of outreach library services. Librarians benefit from sharing best practice. The continued evaluation of outreach library services is recommended.     

Service matters: Single Service Point as a collaborative and professional learning initiative for service excellence

ABSTRACT

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within the library environment was achieved through committed leadership, with staff agreeing on shared values and goals and applying the university mission. All staff were responsible for seeking solutions to challenges and becoming autonomous in their professional development and training. Overall, in a Single Service Point model, service efficiency, excellence, and quality increased through staff teamwork, contribution, and collaboration.     

Outreach to public health professionals: lessons learned from a collaborative Iowa public health project

In 1995, the National Library of Medicine (NLM) and the Public Health Service (PHS) recommended that special attention be given to the information needs of unaffiliated public health professionals. In response, the National Network of Libraries of Medicine (NN/LM) Greater Midwest Region initiated a collaborative outreach program for public health professionals working in rural east and central Iowa. Five public health agencies were provided equipment, training, and support for accessing the Internet. Key factors in the success of this project were: (1) the role of collaborating agencies in the implementation and ongoing success of information access outreach projects; (2) knowledge of the socio-cultural factors that influence the information-seeking habits of project participants (public health professionals); and (3) management of changing or varying technological infrastructures. Working with their funding, personnel from federal, state, and local governments enhanced the information-seeking skills of public health professionals in rural eastern and central Iowa communities.     

They think all of this is new: Leveraging librarians' project management skills for the digital humanities

ABSTRACT

This article will explore how to develop the holistic project management planning (PMP) mindset in different parts of the library when undertaking digital humanities (DH) projects. PMP skills do exist within libraries and librarians, but organizational alignment typically does not allow for the most effective applications of librarians' PMP skills to DH projects. This article will explore how the skills of public services librarians, technical services librarians and administrative librarians align with the PMP phases and the challenges that each kind of librarian has to overcome in completing successful DH projects.     

Action Research: Theory and Applications

Action research as a methodology is suitable for use within academic library settings. Its theoretical foundations are located in several disciplines and its applications span across many professions. In this article, an overview of the theoretical beginnings and evolution of action research is presented. Approaches generally used in conducting an action research project and their applicability to academic library settings are discussed. Following the approaches are examples of action research projects conducted in a variety of academic settings and topics of interest to a wide spectrum of academic librarians, including those who work with information systems. Lastly, recommended guidelines on conducting an action research project are provided.     

The SPECTRAL project: a training needs analysis for providers of clinical question answering services

Purpose: To characterise the training needs of those providing clinical question answering services (CQAS). Participants: Seventeen specialist UK staff working in CQAS, 21 from general health library UK staff and eight international respondents. Methodology: A literature review examined documented training needs for CQAS staff. A follow‐up questionnaire examined prior training and experience and identified training needs for the surveyed staff. Results/outcomes: Ninety per cent of CQAS staff had worked in health services for 3 years or longer. Training received in preparation for the CQAS role comprised literature searching (including the PRECEPT/ADEPT and cochrane library courses) and critical appraisal. Skills considered ‘essential’ for clinical question answering were ‘literature searching’ (100%), ‘understanding the context of clinical questions’, ‘bibliographic databases’, ‘evidence‐based sources’ and ‘the Internet’ (all 93%). Main training needs for specialist CQAS staff include management and organisation of CQAS and technical skills in interpretation and presentation. Discussion/conclusion: CQAS staff require a formal training programme. Most CQAS staff considered that this should be a mandatory requirement.