How Do We Learn?: Contributions of Learning Theory to Reference Service and Library Instruction

Summary

This article focuses on some major contributions from learning theory that impact how adults learn. Following an overview of two major learning theories—behavioral and cognitive theories—the authors discuss four factors that affect learning. These are attention, perception, memory, and contiguity and practice. Other topics presented include prior knowledge effect and transfer of knowledge problems. The article closes with five recommendations for incorporating results from learning theory research into reference service and user instruction.     

How Do I Get a Campus ID? The Other Role of the Academic Library in Student Retention and Success

Academic libraries have long gathered data at the reference desk to facilitate informed development of services and collections, and have long known that regardless of whether questions are related to doing research, the library is a safe place a student may go to find answers. This article highlights the role of the library and information commons service desks as valuable windows into the student experience. The authors suggest that librarians share with campus stakeholders information about students’ non-research-related questions to aid in the development of programs and services designed to help students adjust to campus life and, ultimately, succeed.     

“Where Are the Bathrooms?”: Academic Library Restrooms and Student Needs

This article investigates bathrooms, paying specific attention to those in academic libraries. The authors describe how bathrooms have been considered in the library literature for the past century and challenges to changing the status quo. Finally, this work sets the stage for future inquiry. Research materials come from a range of sources: historical library literature, building codes, social science theory and research that address the issues around bathroom taboos, and checklists for assessing bathrooms. The authors propose librarians and library administrators reconsider all aspects of their own bathrooms: location, features, equity/inclusiveness, and maintenance in service to their patrons.     

Accessibility from Scratch: One Library’s Journey to Prioritize the Accessibility of Electronic Information Resources

The increased development and use of electronic and information technology in higher education raises questions about accessibility for individuals with disabilities. In academic libraries, providing accessible electronic information resources ensures equal access and opportunity to information. This article provides a contextual understanding of accessibility in higher education as well as strategies for evaluating, negotiating, and procuring accessible electronic resources licensed through third party vendors.     

‘Library as Laboratory’: Online Pathfinders and the Humanities Graduate Student

SUMMARY

This article explores how online pathfinders can best meet the information needs of graduate students and foster advanced research. The article reviews the literature on pathfinders, including the historic characteristics of print pathfinders, and the recommendations that have emerged for online pathfinder content. The article explores the information needs of humanities graduate students in general terms, and specifically examines extant online pathfinders in the field of art history. The article concludes with recommendations for the content of online pathfinders aimed at the humanities graduate student audience.     

Connecting Past to Future Needs: Nursing Faculty and Librarian Collaboration to Support Students’ Academic Success

The article illustrates the evolution of a research assignment in an undergraduate nursing course and the development of the information literacy session. The authors show how, through a variety of strategies, they were able to retain research and writing rigor and at the same time, decrease research stress in the students. Through feedback from students, observations, and analysis of the research articles, the authors were able to think critically on how and what to teach the students. The article supports the existing literature on research stress in nursing students and offers a model on how nursing faculty and librarians can collaborate to support students’ academic success.     

The Future of the Library: What Is a Public Library For?

The author suggests that libraries have been transformed a third time. Originally, libraries were the only place that valuable, handwritten, rare books could be found. As mass production kicked in post-Gutenberg, the library became an efficient way for the community to access knowledge. Today, though, in a post-paper world, the library must adopt a new role, a place where the community finds ideas, inspiration and others on a similar journey. The librarian is no longer a guardian of valuable books, but a curator of curiosity, passion and interest.     

Pop-Up Library at the University of Birmingham: Extending the Reach of an Academic Library by Taking “The Library” to the Students

ABSTRACT

Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take “the Library” to them. This article discusses the planning and implementation of the Pop-Up Library, including the rationale for the initiative. Details are given of the stalls themselves, the wide range of staff involved, the many locations trialed, the promotional materials used, and the ways in which the venture was advertised and subsequently evaluated. Results of a questionnaire used on the stalls are presented. Conclusions are drawn as to the effectiveness of the Pop-Up Library as a communication tool, with particular emphasis on breaking down barriers between students and library staff, and proactively raising students' awareness of the many ways Library Services can enhance their learning.     

How Can Music Majors Increase Their Success in the Market for Over-the-Air Downloads?—The Case of Germany

Music majors, who have been suffering from dwindling revenues in their core business, are placing extraordinary hopes on the new market of over-the-air (OTA) downloads. However, until now there has been no broad academic discussion about this market. In particular, two central questions have not yet been addressed: (a) Which factors influence the success of music majors in the OTA-download market?, and (b) How can music majors increase their success in this market? To answer these questions, this study used a holistic research approach, which combines an economical and a sociological perspective. This study first identified the drivers for the success in the OTA-download market and analyzed these factors in 1 large-scale survey (n = 1,780) in Germany and a series of expert interviews. Subsequently, a mathematical Excel-based tool was constructed and data optimization techniques from operations research were applied to derive the optimal mix of strategic measures that maximizes the success of music majors in the German OTA-download market. Finally, recommendations for implementing these strategic measures are presented. This explorative study provides a systematic understanding of the general factors driving success in any OTA-download market. Therefore, there is hope that it will be relevant for both German and international scholars and managers.     

Measuring Effectiveness and Efficiency of an Academic Library's Collection and Services of the Central Library,Allahabad University: Users’ Point of View

The main purpose of this study is to know the users opinion regarding the adequacy of the library's collection and to analyze the level of users’ satisfaction about the library collection, organization, facilities, and services. A well-structured survey was administered to the faculty members, research scholars, and students of the Allahabad University Library to collect data. Data show that the majority of the respondents believess that not only does the library possess an average collection, but the overall library's function, i.e., library collection, organization of collection, attitude of library staff, services, and IT-based services, is also rated average.     

Should I Stay or Go?: Student Identity Gaps,Feelings, and Intent to Leave

This study examined gaps between students’ personal, enacted, relational, and communal identities. The particular interest was students’ intentions to leave the university as a function of their identity gaps, self-esteem, communication satisfaction, motivation, and general affect. Participants (N = 209 undergraduate students) completed self-report measures while reflecting on their communication with others at the university (e.g., faculty, staff, and peers). Results of path analysis models indicated that personal-communal identity gaps are predictive of students’ communication satisfaction, motivation, general affect, and their intentions to leave the university. This predictive ability is enhanced by the presence of personal-relational gaps.     

We Care—Virtually and in Person: A User-Centered Approach to Assessment,Implementation and Promotion of Library Resources and Services to a Remote Graduate Campus

ABSTRACT

The article relates how the Brooklyn Campus Library of Long Island University, despite limitations of physical distance and the varying conditions of the remote graduate campus at Westchester, makes every effort to face each challenge creatively with practical solutions for implementation. We share our findings and experiences—what worked and what did not—and what remains to be done in terms of supporting the curricula and bringing library resources and services to a mixture of remote site users. The authors recount how the gap between reality and the ideal is reduced and unique issues relevant to remote users are resolved by the Brooklyn Campus Library, in collaboration with other units of Long Island University. We relate how we combine library instruction with our marketing efforts to promote library resources and services. We also analyze survey data and interlibrary loan statistics to assess our success. The article contributes to the ongoing discussion of improving and promoting library resources and services to remote sites.     

Student Values and Research: Are Millennials Really Changing the Future of Reference and Research?

ABSTRACT

This article provides perspective on the research habits of Millennials, placing them in generational context while questioning whether adherence to generational differences hinders educational pedagogy. An exploratory survey at Pima Community College (PCC) East Campus provides context from which Millennial behaviors, commonly perceived by faculty and in literature, can be scrutinized. The article discusses the preference for experiential learning across generations and the misnomer of the digital native, while discussing the student as information consumer and the consumer behavior behind library use. The significance of customer service and user education to library use is demonstrated. The future of libraries is discussed to include service barriers and the outlook that the Web is enhancing rather than eliminating the need for libraries.     

Student Values and Research: Are Millennials Really Changing the Future of Reference and Research?

ABSTRACT

This article provides perspective on the research habits of Millennials, placing them in generational context while questioning whether adherence to generational differences hinders educational pedagogy. An exploratory survey at Pima Community College (PCC) East Campus provides context from which Millennial behaviors, commonly perceived by faculty and in literature, can be scrutinized. The article discusses the preference for experiential learning across generations and the misnomer of the digital native, while discussing the student as information consumer and the consumer behavior behind library use. The significance of customer service and user education to library use is demonstrated. The future of libraries is discussed to include service barriers and the outlook that the Web is enhancing rather than eliminating the need for libraries.

This article originally published in Journal of Library Administration, Vol. 49, Issue 4, pages 341–364, 2009. doi:http://dx.doi.org/10.1080/01930820902832454     

Teaching Undergraduate Business Students to Access Public Company Information: Assessing Students’ Use of Library Resources

During the spring 2007 semester, a large cohort of undergraduates enrolled in the BUS110 course offered through the Stony Brook University College of Business. The business librarian and other library instruction librarians provided single library sessions to all sections of the course. Toward the end of the 1-hour library information session, the students were asked to fill out an online user satisfaction survey to assess how much they had learned and to evaluate the teaching tools and methodology of the librarians. Toward the end of the semester the business librarian posted a follow up survey to the BUS110 Blackboard site to assess whether the students had used the resources demonstrated by the librarians in the library session, whether they had had follow-up interactions with the librarians, and whether they had positive attitudes toward the library, librarians, and business databases. The majority of students had used the databases and had a positive attitude toward the instruction and the library.