Building a Digital Library: What to Expect as a Technology Project Manager on a Library Construction Project

Column Editor's Note. This JLA column posits that academic libraries and their services are dominated by information technologies, and that the success of librarians and professional staff is contingent on their ability to thrive in this technology-rich environment. The column will appear in odd-numbered issues of the journal, and will delve into all aspects of library-related information technologies and knowledge management used to connect users to information resources, including data preparation, discovery, delivery and preservation. Prospective authors are invited to submit articles for this column to the editor at kenning.arlitsch@montana.edu.

The Taylor Family Digital Library is the central library opened in 2011 at the University of Calgary dedicated to supporting digital scholarship, creativity, analysis and a supportive learning environment for students. The new building is a technologically advanced converged cultural institution, with mandates to continually evolve in order to meet the needs of students and researchers. The infrastructure to support these mandates required research, collaboration and intense planning, resulting in new construction and technology standards for library renovation and construction projects. This pragmatic article is written for those who will follow in similar footsteps; it provides a roadmap for those embarking on the construction of a new technologically advanced library building.     

The Human Nature of Information Work

Though special libraries share concerns with their more general academic, public, and school counterparts, they also have unique characteristics which merit separate consideration. Libraries of all types are evolving, and just as special libraries can learn from the general literature on libraries, practitioners in general libraries can learn from the experiences and methods of special libraries. “The Specialist,” appearing in even-numbered issues of this journal, addresses the administrative concerns of special libraries. The column's scope includes corporate, non-profit, government, and independent libraries as well as the specialized departments and branches of academic and public libraries. Contributions from practitioners and scholars on any aspect of special libraries are welcome. Interested authors are invited to contact the editor at tmurray@stamps.org for submission guidelines.

In library and information science, there is a strong emphasis on technical skills like indexing, database design, and information retrieval. This column shows the importance of interpersonal skills, which reference librarians have traditionally employed, to the current special library environment. Librarians increasingly recognize that people seek information and knowledge from each other just as much if not more so than from databases and documents. Given appropriate mechanisms, experts readily share their knowledge. Decision makers seek information selected and curated by a knowledgeable human being, not just raw data.

At the same time, successful organizations recognize that the most important part of information management is not the library but the librarian, who can employ information strategically. The special library community should worry less about library closures and more about ensuring that librarians understand the work of their clients and deliver relevant information at the appropriate time with context and interpretation, making them an integral part of organizational decision-making.     

Managing the Personnel in University Libraries: A Developing Country Perspective

Let's face it, these days leading and managing a library workforce is a complex task, as many competing factors influence the values, behaviors, and culture of library workplaces. This feature column, written by Nosheen Fatima Warraich and Kanwai Ameen, focuses on academic libraries in Pakistan, as the workplace setting; but the research also has implication for the management of library human resources in other contexts and in other countries.

Reading this contribution caused me to think about the issues relating to human resource management in a broader global context. This article is a timely reminder that library workplaces are pretty much the same across the world—something I was reminded of recently when I spent some time at an academic library in Malaysia. Local context and issues are important in any consideration of library human resource challenges and opportunities with local factors (such as enterprise agreements, workforce composition, etc.) never far from the focus of library leaders. However, leaving aside local context, library workplaces are also impacted by global factors (including information and communications technologies, global economic conditions, etc.). More so than ever before, the challenges and opportunities playing out when it comes to leadership and management of library human resources, have many things in common. This feature column highlights this point well as it brings a nice mix of applied research and professional practice experience. Based on some large scale research, its findings may be helpful to library leaders in contexts beyond Pakistan.

I am pleased to feature this contribution to help highlight the global nature of our practice of professional skills in librarianship and the leadership of library human resources. As always, I invite contributions to the column on topics broadly addressing themes or issues for library workers throughout their career lifecycle. Please submit articles for this column to the editor at vicki.williamson@usask.ca. Please mark the subject line of your submission “IILR contribution.”     

Print Collections Management in the Wake of Digitization

Ross Housewright, a Research Analyst at Ithaka S+R (http://www.ithaka.org/ithaka-s-r/) delivered the keynote address at the E-Resources Symposium at Mississippi State University on September 16, 2010. Housewright challenged traditional thinking about collection and preservation activities in the academic library setting. He introduced two important Ithaka S+R programs—the Faculty Survey and the What to Withdraw Framework—and discussed how they can assist serials librarians struggling to maintain the proper balance between patron needs, budget pressures, and the library's mission to preserve materials in the age of mixed digital and print collections.     

Developing Online Tutorials to Improve Information Literacy Skills for Second-Year Nursing Students of University College Dublin

This article explores the process of developing online tutorials for a specified student group, in this case Second-Year Nursing students in University College Dublin. The product was commissioned by the Health Sciences Library and the UCD School of Nursing, Midwifery, and Health Systems. It was developed as a “Capstone Project” for part fulfillment of the MLIS in UCD.

We focused our research on three areas of scholarship to assist in the development of our product, namely Information Behavior, Learning Technologies, and Learning Science and Design. Flemings VARK model was used to inform the team of the four different learning styles (visual, auditory, reading, and kinesthetic) and to match the presentation style to these.

An initial difficulty in the assessment phase was one of access to a large group of students, as the students were on clinical placements. We created personas and a profile of nursing students to try and compensate for this. The tutorial was developed to cater for this specific group of students and later to act as a valuable support to the Library, which is under severe pressure in terms of staff availability to support student learning.

The product is relatively straightforward to produce (and maintain) and is something the Library will be able to develop and add to in future years.     

A Tale of Two Libraries: A Merger and Its Challenges. A Case Study

In 2005, representatives from Montgomery County Public Schools (MCPS), the Universities at Shady Grove (USG), and the University of Maryland Libraries, explored a potential partnership between their libraries. With different patrons and missions, merging the two library cultures and functions presented challenges and opportunities to administrators and librarians.

This study examines the dimensions and impact on both libraries. It will inquire whether it resulted in a limited, primarily administrative arrangement, or whether the libraries were able to achieve true collaboration. The findings highlight some issues libraries could take into account before embarking into a merger process.     

Irreplaceable: Exploring identity and relationships through the discussion of invaluable personal objects

Courses: Interpersonal Communication, Family Communication, Relational Communication.

Objectives: Students reflect on and discuss how personal objects are connected to their identity and relationships with others. This activity illustrates the ways course concepts such as relational metaphors, stories, rules, rituals, and other patterns of communication influence the meaning we ascribe to an object and how that object helps to construct beliefs about ourselves and important others. This exercise can also help students connect with each other in a supportive environment.     

Amazing race: Finding and correctly citing credible sources

Courses: Public Speaking and courses familiarizing students with finding/citing sources.

Objective(s): After completing the activity, students will understand how to find and cite information in print, online, and personal communication formats.     

Grassroots Strategic Planning: Involving Library Staff from the Beginning

This column focuses on the closely related topics of strategic planning and assessment in all types of libraries. The column examines all aspects of planning and assessment including (but not limited to) components, methods, approaches, trends, tools and training. Interested authors are invited to submit articles to the editor at wvdole@ualr.edu. Articles on both theory and practice and examples of both successful and unsuccessful attempts in all types of libraries are invited.

In this issue, Anne Marie Casey, Dean of Retention and Student Success at Embry-Riddle Aeronautical University, reminds us that real life challenges such as staff resistance and reallocation of campus space have serious impacts on planning. She presents a case study of one library's attempt to deal with these challenges by using a variety of methods, including active employee input, appreciative inquiry, and scenario planning to encourage staff buy-in. For the most part, these attempts proved successful.

Strategic planning is often considered a managerial tool. The management of an organization surveys the environment and develops a plan that they introduce to the organization as a whole. Most modern organizations seek employee involvement in the planning process and feedback to some degree with varied results. But for one academic library, employee involvement in the development and execution of the strategic plans has been a vital part of the processes. The Hunt Library at Embry-Riddle Aeronautical University has been developing strategic plans for several years with active input from the librarians and staff. This case study chronicles the different approaches the library staff have used to create new plans. One method was to hold a set of retreats where all library staff provided ideas for new initiatives to explore and old processes to retire. Another involved the SOAR approach, which uses appreciate inquiry to determine strengths, opportunities, aspirations, and results. A third method employed scenarios to encourage staff input into the next strategic plan. Each of the different approaches yielded interesting results; some failures and many successes. Some processes were more positive than others but they all included mutually agreed-upon strategies that guided the library as it planned future innovations.     

Leisure Activities and Personality Traits of Medical Librarians

Objectives: This study examines medical librarians’ personality based on their leisure activities to find out which personal characteristics prevail among working medical librarians.

Methods: An electronic survey was administered among medical librarians of the New England/South East regions. The collected statistics was compared to the national leisure statistics and previously published studies on personality traits.

Results: The respondent group exhibited prevailing Artistic, Investigative, and Conventional types, with a slightly higher number of introverts.

Conclusions: Personalities of the respondents fit into the job environment quite well, which could positively influence their interaction with patrons and the overall quality of work.