Designing User-Centered Discovery and Access Services for Enhanced Virtual User Experience

In 2010, the Technical Services Department at the University of Nevada, Reno Libraries established its top strategic direction to understand users’ workflows and strive to build seamless information access services around their workflows. To advance this strategic direction, an innovative reorganization was implemented within Technical Services by creating a new Knowledge Access and Discovery (KAD) Librarian position and forming a new Design and Discovery (DD) department from existing staff. In this session, the presenters discussed the shift to user-centered services, the roles of the KAD Librarian and the new DD department, their projects and initiatives, and how they work with the library-wide cross-departmental Virtual User Experience Committee to meet the Internet-fueled do-it-yourself (DIY) mindset of today’s library users.     

我国高校图书馆多媒体信息服务调查研究

采用网络实证调查的方法,对我国大陆和港台高校图书馆的多媒体信息服务方式和内容进行分析,提出了改善传统视听服务,建置VOD视频点播系统,利用多媒体资料为教学服务的服务新方向。     

高校图书馆的文献信息服务

针对网络化条件下,高校图书馆用户需求的变化,提出了发展我国高校图书馆文献信息服务的若干对策。     

网络环境下高校图书馆信息服务新论

网络环境下高校图书馆信息服务的信息源、读者需求、服务手段出现了新的特点,针对这些新特点,本文提出六项应对措施,即加强虚拟馆藏建设;尽快实现馆藏文献的电子化、数字化;重视科研信息资源的深度开发;提高信息服务的质量和水平;强化馆员的素质和读者培训工作。     

Improving Reference Services Through a Library Website: Strategies for Collaborative Change

SUMMARY

Websites are virtual front doors to the university library for many distance education students and for those simply choosing to access the numerous resources available to them through the library from off-campus. A driving force behind the redesign of the library website was to provide a user-friendly, content-rich website that offers assistance at the point of need, wherever the student is located. The University of Oklahoma Libraries' Web Committee's research and development focus combined with a collaborative environment provided a positive impetus for change to the library website and improved reference services to the University community.     

“Packaged” Information: How are new Means of Delivering Information Affecting Students’ Information-Seeking Behavior?

This article explores two methods of “packaging” information for students: custom textbooks and web-based discovery services. It examines the implementation of each of these initiatives at the University of Reading, using the institution as a case study to explore the implications on students’ information-seeking behavior. This is combined with a review of the relevant literature surrounding each service. Custom textbooks were used by the University's History department to support one of its first-year undergraduate modules, with the aim of providing a source of essential reading. The University Library released its web-based discovery service to students in October 2011. Various effects on information-seeking behavior are observed, including the potential decline of critical thinking in order to evaluate sources and the danger of sidelining search skills in favor of easy information solutions. The article concludes that librarians have an important role to play in helping students to understand the complexity of information searching. Whilst custom textbooks and discovery services are in some ways beneficial to students, they still require guidance from expert library staff to help them navigate these resources as independent learners. Finally, topics for further research are presented.     

资料室工作者个人修养琐议

本文分别就服务本旨、管理范畴、专业要求和知识储备等方面的工作内涵，对资料室管理者如何主动而有效地做好服务提出了自己的看法。     

An Unexpected Discovery: One Library's Experience With Web-Scale Discovery Service (WSDS) Evaluation and Assessment

ABSTRACT

“Discovery” is today's term for user-centered information searching and access. A growing number of libraries have embraced Web-scale discovery services (WSDS) featuring one-stop searching of libraries’ owned and licensed collections. Recognizing potential benefits to users of these systems, a mid-sized ARL library formed a discovery-tool committee in spring 2012 to explore selection of a WSDS in keeping with its values, vision, and institutional mission. This article explores “discovery” as it assesses WSDS performance and reports results obtained from a request to WSDS vendors to showcase the search power of their system with actual reference questions.     

Extending and Customizing Content Discovery for the Legal Academic Community with Innovative Interfaces' Pathfinder Pro: The Pence Law Library Approach

Incorporation of technological tools into teaching methodology is an ongoing process. Using graphic illustrations with explanations, this article will demonstrate the functionality of one such tool, Innovative Interfaces' Pathfinder Pro, a context-sensitive linking mechanism, in conjunction with the Pence Law Library online catalogue. The article also discusses the benefits of using this tool in legal research instructions and distance learning programs.     

面向学科服务的大学城数字资源联合采购模式探讨

数字资源联合采购已是高校图书馆数字资源建设的主要方式。文章提出建立面向学科服务的大学城数字资源联合采购模式的设想,分析该模式的主要特点,认为该模式将资源建设与资源服务有效结合在一起,不仅有利于指导、协调成员馆的数字资源建设,发挥大学城整体资源优势,而且有利于成员馆学科服务的开展,推动区域性学科服务的发展。     

从文献调研看国外公共图书馆分馆读者服务研究

对国外有关公共图书馆分馆读者服务研究的论文和文章进行统计分析,从论文年代、来源期刊和文献语种等方面论述了研究所呈现出的特征,最后对相关文献的内容作了进一步分析,指出了研究的重点。     

Rural Libraries Services for Older Adults: A Nationwide Survey

The author examined the survey results from 721 rural libraries throughout the United States and Canada to learn more about how they are serving older adults (defined here as anyone 65 years and older). The following areas of library service in particular were studied: funding sources, collections, strategic planning, staffing, technology use, partnerships, outreach efforts, and building design and accessibility. Results of this study were compared to those found in recent studies of services provided to older adults in suburban and capital city public libraries.     

Promoting Discovery: Creating an In-Depth Library Marketing Campaign

ABSTRACT

This case study aims to describe how librarians at Indiana University Kokomo designed a marketing campaign to promote its discovery tool to undergraduate students during the fall 2012 semester. The authors illustrate how, through the use of a coordinated marketing plan, librarians applied marketing principles to select a target audience, create promotional designs, organize events, and assess campaign effectiveness. The authors express how libraries can construct cost-effective yet comprehensive marketing campaigns, as well as learn from both unexpected successes and shortcomings of such projects. Ultimately, these takeaways can inform a library's future marketing endeavors.     

面向药物研发的大规模数据语义整合与挖掘模式探索

整合并在语义层面上充分互连药物研发数据,将有利于从全局、系统化的视角开展药物研发工作,同时也有助于预测药物的不良副作用、加快药物研发流程、缩减药物开发成本等。文章试图探索语义技术如何支持药物研发数据的整合和挖掘,通过基于知识组织体系的语义标注,以及多类型实体互连策略构建充分互连的药物关联数据,支持药物研究人员对这些大量复杂实体及其关系的查找、探索和知识发现,从而帮助药物研发人员和,I盘床工作者更好地利用大规模药物数据,解决药物研发面临的实际问题。     

高校图书馆文献信息咨询服务的新思路

本文论述了新形势下高校图书馆文献信息咨询服务工作的新思路,并介绍了一些实际做法。     

Welcome to the Neighborhood: The Merger of Interlibrary Loan with Access Services

In March 2006, the Interlibrary Loan unit was physically merged with the Access Services Department (circulation) at the University of Denver, Penrose Library. Consolidating the units into one service desk resulted in a more distributed and efficient workflow. This article describes the process and the impact of the consolidation.     

Marketing Reference Resources and Services Through a University Outreach Program

Abstract

In many respects the Outreach Program at Mississippi State University Libraries provides an excellent framework for the marketing of reference services and resources. It is often the close, long-term collaboration between academic faculty and reference librarians, however, that makes the discovery of crucial information needs possible. In-depth interviews with strategically selected faculty and continuous feedback provide the basis of effective planning for reference services and a wise marketing strategy.     

美国高校图书馆实时参考服务试验项目研究

文章从人员配置、宣传推广、软件选择、咨询问题类型、服务评估等方面对8个美国高校图书馆的实时参考咨询试验项目进行了研究分析与经验总结。