What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library

Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in uncovering user needs as other types of approaches. Taking this concept and applying it to the Oklahoma State University Library community resulted in a library-wide study in 2015. Researchers started with a simple question, “What if the library?,” and through interviews, online surveys, and a sticky-note wall, they found out the answer.     

Pop-Up Library at the University of Birmingham: Extending the Reach of an Academic Library by Taking “The Library” to the Students

ABSTRACT

Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take “the Library” to them. This article discusses the planning and implementation of the Pop-Up Library, including the rationale for the initiative. Details are given of the stalls themselves, the wide range of staff involved, the many locations trialed, the promotional materials used, and the ways in which the venture was advertised and subsequently evaluated. Results of a questionnaire used on the stalls are presented. Conclusions are drawn as to the effectiveness of the Pop-Up Library as a communication tool, with particular emphasis on breaking down barriers between students and library staff, and proactively raising students' awareness of the many ways Library Services can enhance their learning.     

Building a World-class Comprehensive,Innovative, Intelligent and Benchmarking Academic Library in an All-round Way: Summari- zing the Effectiveness of Peking University Library 2019-2022 Ac- tion Platform北大核心

2018年，北京大学图书馆于建馆120周年之际研究制定了面向2035年愿景的《北京大学图书馆2019—2022年行动纲领》。在《行动纲领》引领下，北京大学图书馆牢固树立“用户导向、服务至上”基本理念，坚持“固本应变、服务转型、综合改革、立杆引领”等重要方针，持续完善文献保障和信息服务体系，扎实推进图书馆治理体系和治理能力现代化，创新驱动图书馆事业现代化转型发展，开创了发展根基更坚实、新型服务更有效、综合改革更深入、引领作用更突出的崭新局面，基本建成了世界一流的综合性、创新型、智能化、标杆位大学图书馆。本文从固本培元、服务创新、人本改革、标杆引领四个方面对《行动纲领》实施以来的工作实绩和用户效用进行总结和述评，以期为业界提供借鉴和参考。参考文献4。     

Catalog Users “In the Wild”: The Potential of an Ethnographic Approach to Studies of Library Catalogs and Their Users

An increasing number of library user studies are employing ethnographic techniques as an alternative to more traditional qualitative methods such as surveys. Such techniques, however, are only beginning to see significant application to catalog user studies. Beginning with a discussion of the applied ethnographic method and its current usage within the field of Library and Information Science research, this article will assess methods that have traditionally been applied to studies of catalog users and present the case for the potential of an ethnographic approach for future catalog evaluation and design.     

The Global South’s Participation in the International Community of Communication Scholars: From an Eastern European Point of View

In this paper, we present the Eastern European (EE) region as part of the Global South with all its disadvantages, and we will argue that “Sovietization” of the region is, in many respects, similar to the colonization of different world regions. We also show that the disadvantages of the region still exist after the transition, and EE has an especially low contribution to communication and media studies (CMS). With a brief bibliometric analysis in CMS, the paper demonstrates that a strong bias holds against EE authors and editorial board members in leading periodicals in CMS, and at least 95% of EE research remains unnoticed by international scholars. We further argue that this phenomenon is obviously harmful to the field of CMS. This paper not only points out the general difficulties Eastern European communication scholars might face when trying to make their research internationally visible, but it also snatches at the chance to introduce a novel, a respected but internationally yet unnoticed Easter European (Hungarian) communication theory, namely, the Participation Theory of Communication.     

Do Library Fines Work?: Analysis of the Effectiveness of Fines on Patron's Return Behavior at Two Mid-sized Academic Libraries

Data on library fines imposed at Eastern Illinois University and the University of Hawaii at Manoa was extracted and compared to determine whether fines had an impact on the patron's return behavior. The results indicated that fines as well as patron group status (undergraduate, graduate, faculty) have an impact on the patron's return behavior.     

Patron-Driven Acquisition and Circulation at an Academic Library: Interaction Effects and Circulation Performance of Print Books Acquired via Librarians’ Orders,Approval Plans,and Patrons’ Interlibrary Loan Requests

Numerous publications on patron-driven acquisition (PDA) for print books and similar materials have reported that patron-requested materials circulate more. Tying circulation to selector may be failing to address the complex of factors that contributes to items' circulation. In the present study, the authors revisit a PDA program's data and to determine whether PDA print books' circulation advantage persists when the potential interactions of several additional variables are taken into account. As with prior studies, library patrons were significantly better predictors of circulation than were librarians or approval plans. However, librarians proved to be significantly better predictors than were approval plans.     

Renovated,repurposed, and still “one sweet library”: a case study on loss of space from the Health Sciences and Human Services Library,University of Maryland,Baltimore

Setting:

The Health Sciences and Human Services Library (HS/HSL), University of Maryland, Baltimore (UMB), is located in an urban environment on the west side of downtown Baltimore. Founded in 1813, the library opened its current building in 1998 and is one of the largest health sciences libraries in the United States, with 6 floors and over 180,000 gross square and 118,000 net assignable square feet (NASF).

Project:

The initial discussions in late 2005 involved moving campus offices into the library. Almost immediately, it was recognized that a much larger renovation was needed due to the scope of the work. The vice president for academic affairs, the library executive director, and campus planners agreed that if the renovation was done thoughtfully, multiple needs could be met, including new office spaces, better user spaces, and synergy with the new campus center being built next door.

Planning:

The planning, design, and construction process was multifaceted and on a fast track. Although the final piece of the renovation was completed in June 2009, the majority of the planning, design, and construction took place between March 2006 and June 2008. All tenants were involved with office design. Library staff were involved in designing the public spaces and planning the strategy for weeding and shifting.

Outcomes:

Approximately 8,000 NASF was reallocated to new office space from shelving space, amounting to approximately 6.7% of the building NASF and approximately 10.6% of the public space in the building. The majority of new offices in the building report to the same vice president and are student focused and service oriented, with similar missions to that of the library resulting in a very harmonious cohabitation. Additional units with these missions and reporting structure are located in the new campus center, creating a synergy between the two buildings.     

The Prokudin-Gorskii Collection of Early 20th Century Color Photographs of Russia at the Library of Congress: Unexpected Consequences of the Digitization of the Collection, 2000–2017

The article describes activities in Russia related to the Library of Congress’ Prokudin-Gorskii collection of early 20th century color photographs. The collection was digitized in 1999/2000 and is freely available on the Internet. Russian interest in the photographs has resulted in websites, blogs, documentary films, dissertations, exhibitions, and books about the collection and the photographer and his work.     

Downloads or Outcomes?: Measuring and Communicating the Contributions of Library Resources to Faculty and Student Success

How can libraries proactively demonstrate, quantitatively and qualitatively, return on investment in an academic environment that is increasingly concerned with tangible results? As speaker for Mississippi State University Libraries' 9th MidSouth eResource Symposium, Dr. Rachel Fleming-May, Assistant Professor at the University of Tennessee's School of Information Sciences, articulated the need for libraries to communicate their true value and indispensability to campus communities, particularly through the measurement of electronic resource usage. The concept of “use,” however, is complex and must be fully understood for meaningful incorporation into assessment measures. A brief summary of this session, also authored by Amanda Price, appeared in the “E-Resource Roundup” column of the Journal of Electronic Resources Librarianship, Volume 23, Issue 1 (2011: March).     

Soviet Photography in America: An Introduction to the New York Public Library’s Revolutionary and Post-Revolutionary Slavic,East European,and Baltic Collection

ABSTRACT

This article is an introduction to the New York Public Library’s revolutionary and post-revolutionary Soviet and East European photography holdings. It outlines the materials available to researchers from both the large and smaller collections, particularly those that are useful for studies of Revolutionary Russia and the History or World War II in Russia and Eastern Europe. Of particular note is the NYPL’s wealth of images documenting Poland during the Second World War and the Bessie Beatty album The Russian Revolution: An Album of Photographs.     

On the Road,Playing with Legos®, and Learning about the Library: The Rutgers University Art Library Lego Playing Station,Part Two

ABSTRACT

In Playing with LEGO®, Learning about the Library, and “Making” Campus Connections: The Rutgers University Art Library Lego Playing Station, Part One, the author discusses the importance of outreach, creativity, and innovation to the future of academic libraries. Low-cost making activities, can encourage creative problem-solving skills and be an innovative way to teach students, faculty, and staff more about academic libraries. In this article, the author will look more closely at the hands-on learning experiences that resulted when academic library faculty and staff were introduced to the LEGO® SERIOUS PLAY® methodology by means of a mobile makerspace.     

Off-Campus Postgraduate Students’ Perceptions About Distance Library Support Services: A Case Study of Allama Iqbal Open University Libraries Network

ABSTRACT

The present study was conducted to assess distance learning students’ perceptions about location and physical set up of libraries, collections, resources, and services rendered at thirty-four regional campuses as well as main campus libraries network of Allama Iqbal Open University (AIOU) all over Pakistan. During the spring semester of 2007, a questionnaire was mailed to 250 randomly selected students enrolled in eleven postgraduate programs throughout the country. The response rate was 61.2%, which was made up of 43.1% females and 56.9% males. A majority of the respondents were dissatisfied with the virtual reference services, online database facilities, interlibrary loan, library membership, and borrowing of library material from the AIOU libraries. They were satisfied with the location and physical setup of the libraries, the collections, and the resources of the libraries. The study revealed that most of the respondents used the libraries during workshops as well as for research purposes. The statistical analysis (t = 0.550, Sig. = 0.970) showed that there was no significant difference between the opinion of females and males. The data were analyzed using Statistical Package for Social Sciences (SPSS) for Windows version 10.0.     

Library and Information Services to the Arabic‐Speaking Community: A Survey of Michigan Public Libraries

Public Libraries tout that they serve diverse communities, even having collection development policies, programs, and service that recognize their dissimilar neighborhoods. The authors of this article, having noted the influx of Arab‐speaking populations from Iraq and other Middle East countries to the United States, sought to find out the extent to which this population was receiving library service. The investigators discovered that four Michigan counties comprise a significant Arab‐speaking population; in fact, that population base is surpassed only by that of the Middle East countries and Paris, France. The researchers constructed a survey, based on a successful model used with libraries serving Spanish‐speaking populations and applied it to the Michigan libraries in the counties with a significant Arab‐speaking population. The results reveal that the Arab‐speaking neighborhoods, at least at the time of the survey, were not very well served (except in a few instances) by their public libraries.     

OPACs,Users, and Readers’ Advisory: Exploring the Implications of User-Generated Content for Readers’ Advisory in Canadian Public Libraries

This article examines the contribution of social discovery platforms and user-generated content (UGC) on readers’ advisory (RA) services in Canadian public libraries. Grounded Theory was used to conduct a content analysis of library-assigned subject headings and UGC of 22 adult fiction titles in 43 Canadian public libraries that use BiblioCommons, SirsiDynix, and Encore social discovery platforms. Findings indicate that UGC complements the MARC bibliographic record as it provides insight into the subject of a work, its protagonists, and the effect the book has on readers. User-generated reviews provide a rich data set that clearly connects to known RA access points.     

Text Readability and the Impact of Academic Articles: An Empiri-cal Study Based on Library and Information Science北大核心

哪些因素会影响学术论文的被引次数是文献计量学领域的一个经典研究议题。目前的研究主要关注论文的内容特征和形式特征与被引次数之间的关系,鲜有研究从文本可读性视角切入这一议题。文本可读性影响读者对文本内容的理解和知识吸收,是一个关乎知识传播效率和研究成果认可度的重要因素。本研究在控制论文知识品质和权威性的基础上,使用文本可读性R值等五个变量研究论文的文本可读性对被引次数的影响。以中文图书情报学知名期刊发表于2016—2020年的论文为研究样本,研究发现论文的文本可读性R值、是否采用复合式标题、是否使用公式和表格对被引次数有显著影响,而是否使用图对被引次数没有显著影响。研究验证了中文情境下文本可读性对论文影响力的实质性作用,研究结果对科研人员改善自身的中文学术写作以及提高研究成果影响力具有重要参考价值。     

Post-graduate students and learning environments: Users’ perceptions regarding the choice of information sources

The purpose of this paper is to investigate, through empirical analysis, whether or not post-graduate students choose information technology or other information sources such as home institution libraries for the purposes of learning, expanding their knowledge and/or completing their studies. A survey was conducted to gather primary source data for the paper. Questionnaires were administered to 211 education post-graduate students. Results showed that Greek post-graduate students from different fields of study chose the Internet as their primary information source for a number of reasons but mainly: for the provision of creditable and up-to-date information, for easy access to information at home, for the time of day they can access the material and for fast information retrieval. Although the Greek post-graduate students believed the Greek information network to be satisfactory up to a degree, this paper identifies that greater access to Internet resources, training programs providing students with tools to effectively use the network's resources and more online databases, combined with a historical and statistical database of libraries’ online catalogs are key issues in improving both information source performance and the link between strategy and implementation.