油品销售企业IT治理研究与实践

以中国石化河北石油销售公司的IT治理实践为基础,结合油品销售企业的信息化现状,阐述销售企业构建IT治理体系的重要意义,提出油品销售企业的IT治理机制建设模式.     

Exploring service issues within the IT organisation: Four mini-case studies

This case study paper presents four mini-case studies which explore IT service management issues within IT departments. It suggests that there is a shift in focus in IT away from the technical artefacts towards customer directed services. The case studies concern a hospital, a provider of marine charts, a logistics company and the batch operations of a bank. A range of issues are discussed including the provision of customer support, the acquisition of software and services, relationships with suppliers and the development of service strategy. The mini-case study is presented as a vehicle for identifying research issues and for teaching IT service management concepts in short tutorial sessions.     

IT业知识型员工工作压力研究

采用抽样调查和样本分析的方法,从IT业知识型员工现实的身心疲劳状况入手,通过对工作压力源、员工人格特质和反应方式的分析,深入探讨了IT业知识型员工工作压力的成因,提出了对知识型员工工作压力的管理策略。     

IT治理模式及影响因素:一个基于中国电子政务实施的多案例研究

本文基于IT治理理论和电子政务文献,构建了电子政务实施中IT治理模式的分析框架,并对6个中国地级市信息主管部门的87个电子政务实施项目进行深度调查,识别了5种治理原型,形成了电子政务治理安排矩阵,总结了5种典型的IT治理模式及其形成的主要原因。案例研究结果显示了与西方学者不同的研究结论,中国地方政府电子政务实施中IT治理模式尽管呈现出多样化态势,但是典型治理模式的形成,与电子政务决策项的类型无明显关系,主要受到行政压力和IT部门影响力的共同作用,同时由于与其相匹配的治理结构和治理机制的明显不足,导致相同IT治理模式的治理绩效存在显著差异。     

The role of governance effectiveness in explaining IT outsourcing performance

Recent studies on IT outsourcing have examined the effect of contract specification and relationship strength on IT outsourcing performance in a separate manner. Previous studies, however, ignored the importance of the governance effectiveness that bonds contractual control and relationship strength together to deliver expected outcomes in IT outsourcing exchange. In this paper, we propose a model of IT outsourcing management where governance effectiveness mediates the effect of both contractual control and relationship strength on IT outsourcing performance. We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method. Our findings show that both contract specification and relationship strength significantly influence governance effectiveness, although contract specification carries the more effect on governance effectiveness than relationship strength does. The governance effectiveness in turn mediates the effect of contract specification and relationship strength on three sub-dimensions of outsourcing performance: cost efficiency, performance improvement, and overall satisfaction. The results and implications are further discussed.     

基于敏捷思想的重量级IT项目管理框架思考

重量级IT项目具有高度复杂性和不确定性,以过程为基础的项目管理需要借敏捷方法加以改进.本文以阐明IT项目的复杂产品系统特性为起点,从复杂产品系统的模块化及分解入手,讨论了IT产品的动态形成过程,提出了一个基于敏捷开发过程的重量级IT项目管理框架.以提升重载方法开发效率、提高产品质量为目的,探讨了复杂产品分解的随机Petri网概念模型、柔性团队行为模型、重载方法适度规范集以及基于知识转移的敏捷开发过程,并提出了若干管理对策.     

整体性治理视角下的跨域环境治理——以小清河流域为例

跨域水环境问题的整体性和复杂性使得依靠单个地方政府或政府部门无法妥善解决。小清河流域治理在地方政府价值理念、资源和权力分配结构、政策制定和执行三方面表现出碎片化的特征,这是由于压力型行政体制的影响、分割型管理体制的限制、制度性保障机制的缺乏、利益协调和补偿机制不健全等所导致。应通过培育协同认知理念、建立多元协同主体、深化协同运行机制三方面构建整体性跨域环境治理体系,实现环境治理过程中的地方政府合作。     

全球价值链治理国外文献研究综述

全球价值链(GVC)是最近十几年新兴的分析框架,治理是其核心概念之一。文章主要回顾国外关于GVC治理的含义、模式、成因、应用及发展趋势等研究,并进行了简要评述。     

Antecedents and mediating role of IT service climate in IT service quality: A mixed methods study

Developing a strong and positive information technology (IT) service climate is important to ensure high-quality IT services. The influence of job resources and personal resources on the IT service climate and the mediating effect of the IT service climate on IT service quality were explored in this study qualitatively and quantitatively. Among the various job resource factors, we found that training, reward, and information system (IS) support can improve the IT service climate. Coworker support shows a non-significant effect on IT service climate. Among the personal resource factors, self-efficacy and hope have significantly positive effects on the IT service climate. Optimism and resilience do not appear to significantly affect the IT service climate. Our results confirm that the IT service climate is an important mediator in enabling certain antecedents to properly impact IT service quality. The IT service climate was found to fully mediate the effects of training, reward, IS support, and hope while partially mediating the effect of self-efficacy. The effect of the IT service climate on IT service quality is also strengthened by a high customer contact frequency. The results presented here may provide scholars and practitioners with a comprehensive, workable understanding of the IT service climate.     

A pragmatic approach to managing enterprise IT infrastructures in the era of consumerization and individualization of IT

Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach.     

Relationships between IT department culture and agile software development practices: An empirical investigation

IT department culture has been widely recognized as an important factor that influences the adoption of agile practices. Yet, the research pertaining to the relationship between IT department culture and agile practices usage remains underexplored. This study proposes and tests the relationships between four competing cultural forms and two types of agile practices - social and technical. The findings contribute to the extant literature by integrating the competing values model of culture into the literature on factors affecting agile development at the IT department level.     

基于非对称信息理论的信息技术外包风险管理

本文阐述了信息技术外包中信息不对称的含义与表现，分析了由信息不对称引起的信息技术外包中的逆选风险和道德风险，并针对这些风险提出了全面的信息、严格的限制、有力的监督和有效的激励等风险管理策略。     

论社会组织信息化中的信息技术外包管理

信息技术外包的管理是贯穿信息技术外包整个过程的重要内容。本文依据信息技术外包的整个过程——规划、组织和监理,分别论述了每个阶段的管理内容,包括信息技术外包的范围、方式、承包商的选择、监理的主体和内容等。     

中小企业IT外包的风险控制:基于外包商管理的视角

IT外包是企业信息化建设的一把双刃剑,收益与风险并存。以中小企业为研究对象,从博弈论和信息经济学角度分析了中小企业对外包商的最优监督水平和声誉激励,并提出了相应的风险控制策略。     

Business process management and IT management: The missing integration

The importance of business processes and the centrality of IT to contemporary organizations’ performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two management functions to enable strategic and operational business—IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose that IT as a business enabler respectively calls for sequential and reciprocal integrations at strategic and operational planning levels. Drawing on logical reasoning, we suggest that IT as a strategic driver necessitates reciprocal integration at both levels.     

信息技术在企业管理中的应用

本文主要就企业通过运用计算机网络信息化技术,完善自身的管理及企业内部资金流、物流和信息流的一体管理,促进企业管理的深化、细化和硬化进行了探讨。     

信息技术接受机制研究——对企业知识管理系统导入的启示

本文从组织和用户两个不同层面对信息技术的传播和接受机制进行了研究，在组织层面，对信息技术的组织学习过程模型、面向企业的信息技术应用和扩散模式和技术框架理论及其在知识管理系统中的应用进行了论述和评价，在用户层面，对莫尔斯定律、技术接受模型和规划行为模型进行了述评，并就其在知识管理系统中的应用进行了介绍。     

On the governance of information: Introducing a new concept of governance to support the management of information

Information governance as an approach to better govern the use of information within and outside an organization is rapidly gaining popularity. A common and scientific ground for this approach has not yet been formulated. In this article the authors describe a definition for information governance, extending the common, one-dimensional approach into a more generic statement. Starting from the well-known principles of IT governance the authors further explore the aspects of both information and governance. Four hypotheses are proposed to give ground to the use of information governance. These hypotheses will be the basis for further research.     

Gaining benefits from IS/IT implementation: Interpretations from case studies

This paper examines those contextual issues that determine the success of a computer-based information system. It shows that a narrow technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits through two information system implementation case studies.     

Gender-based differences in culture in the Indian IT workplace

Global outsourcing increases the complexity of managing IT projects. Gender adds another level of difficulty when managing IT projects. Understanding country and gender—level differences may improve chances for success. This paper provides opportunities to better understand underlying country and gender differences of Indian IT workers. We used Hofstede’s value surveys module to analyze gender differences and cultural preferences of 107 Indian IT workers. After correcting for problems with outliers, none of the mean differences between men and women were significant at the 95% level; at the 90% level, we found differences in uncertainty avoidance and long-term orientation only. Our results suggest that women and men working in the IT industry may have more similarities in terms of national culture than differences by gender. To overcome possible differences in uncertainty avoidance and long-term orientation, IT outsourcers to India should ensure adequate professional development opportunities, mentoring programs, and clearly explained career path opportunities. Further, a focus on policies and management strategies that capitalize on the national culture of India, including group work to take advantage of collectivist tendencies, and clearly defined hierarchical systems to take advantage of masculine orientation and high power distances, may allow foreign companies to attract and retain men and women, where in many cases, national culture trumps gender differences. Future research should collect more data from women and investigate the effect of regional differences on cultural perceptions.