Is It Good to Share? An Effectiveness Study of the Indiana Share Program

This article reports the results of an effectiveness study conducted on the Indiana Share Program, a collective interlibrary loan borrowing program managed by the Indiana State Library. A subset of interlibrary loan departments in Indiana was surveyed regarding satisfaction with the interlibrary loan process. Filled request and turnaround time statistics for the year 2010 were also collected. These were compared with the same survey and statistics gathered from the Share Program group. The study found that Share fared well in the statistics. The survey answers were also very similar, showing no statistically significant difference.     

Book-Buying Through Interlibrary Loan: Analysis of the First Eight Years at a Large Public University Library

Purchasing recently published books rather than requesting them through interlibrary loan provides rapid service to patrons and builds the collection with relevant materials that circulate at least as much as books purchased through traditional methods. This article is a case study of how Joyner Library at East Carolina University has used interlibrary loan to purchase requested titles from 2006 through 2014 and provides an analysis of the results. The mechanics, changes, and successes along the way of the eight years of the service are discussed.     

The Road Not Taken: SFX,ILLiad, and Interlibrary Loan Submission Methods

In Fall 2008, the interlibrary loan office at the College of Staten Island began to use ILLiad and SFX OpenURL to fulfill borrowing requests. Four years later a review showed that patrons used SFX to submit borrowing requests less than half the time. The majority of patrons’ borrowing request submissions were still being entered manually. We decided to review patron submission methods and see what impact this was having on transactions. We also explored possible patterns in order to encourage SFX usage and improve patron services. Reasons for this behavior are suggested and future solutions are explored.     

Circulation Services for Distance Education: A Case Study Comparing Two Institutions

The way students experience higher education in today's world is rapidly changing, and students have the choice to earn their college degree in a number of non-traditional ways. Library services also need to transform to meet the needs of all students regardless of how they experience higher education. The following article outlines how library circulation and document delivery services can be provided to distance education students. Two institutions' services are compared: the distance education circulation services offered at the Leatherby Libraries at Chapman University and the equivalent services at the Ottenheimer Library at University of Arkansas at Little Rock. This case study provides examples of how document delivery and interlibrary loan can fill the resource needs of distance education patrons.     

UCF Library Express: Planning a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

UCF Library Express: Marketing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a marketing strategy for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Fisher and Pride's (2006) Blueprint for Your Library Marketing Plan. It includes a review of relevant literature on marketing delivery services, service and marketing goals and outcomes, target audiences, marketing messages, message delivery strategies, marketing budget, and management of staff responsibilities. This article is the second in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

The Invisible Employee: Success and Fragility of Automating Interlibrary Loan

Libraries and their interlibrary loan departments have enacted different methods for improving processes and services to create greater efficiency and less waste. Techniques range from holistic, and expansive process improvement projects to leveraging the ability of request management systems to automate processes and services successfully. This article explores the effect of automation on the output of a sample interlibrary loan department and points out possible challenges that this automation success may create in the future.     

When the Pilot Is Over: Picking the Program and Making It Stick,Purchase on Demand at the University of South Florida

In 2008 the Interlibrary Loan department of the University of South Florida, Tampa, began a Purchase on Demand program, using interlibrary loan requests to supplement Collection Development practices. After three years the program was analyzed for effectiveness and compared to other programs currently in operation. To achieve a complete evaluation, interlibrary loan patrons were surveyed on their awareness and use of the Purchase on Demand program. This article combines the analysis of USF's program with recommendations gained through administration and evaluation of Purchase on Demand.     

Introducing the RUSA STARS Rethinking Resource Sharing Checklist Version 2: How Your Library Can Become a STAR!

The American Library Association's (ALA) Reference and User Services Association (RUSA) division, Sharing and Transforming Access to Resources Section (STARS) Rethinking Resource Sharing Policies Committee, has unveiled an updated version of the STARS Checklist. This article will discuss how the checklist can help to shape your library's resource-sharing policies. The ALA RUSA STARS Rethinking Resource Sharing STARS Checklist provides library staff an opportunity to review and reflect on the policies and processes that comprise the resource-sharing services they provide. The checklist helps libraries save money, impress administration, and serve patrons to their fullest potential. This article offers a review of the STARS Checklist, including its history and guidelines for its implementation.     

Developing a Data Narrative: Analyzing Trends in an Academic Interlibrary Loan Department

Between 2010 and 2015, interlibrary loan request rates at Albertsons Library at Boise State University were observed to be in decline. This study details the efforts to explore this trend and to determine a cause using existing data available through the OCLC Atlas ILLiad Web Reports interface. A simple but effective method to analyze these substantial reports is presented and practical examples of analysis conducted at Albertsons Library are discussed. By looking at factors such as usage patterns, new user registrations, and cancelation language, the decrease in borrowing and lending requests was confirmed and attributed primarily to decreases in graduate student ILLiad registrations and a lending ebook deflection implemented in 2015. Additional, focused qualitative assessment and updates to user interfaces were recommended as a result of the study.     

UCF Library Express: Assessing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

Turnaround Time Between ILLiad's Odyssey and Ariel Delivery Methods

Abstract

Interlibrary loan departments are frequently looking for methods to reduce turnaround time. The advent of electronic delivery in the past decade has greatly reduced turnaround time for articles, but recent developments in this arena have the potential to decrease turnaround time even further. The ILLiad interlibrary loan management system has an electronic delivery component entitled Odyssey. Odyssey has a setting that allows articles to be sent to patrons without borrowing staff intervention. Using the tracking data created by the ILLiad management system, the turnaround time data for two delivery methods, Ariel and Odyssey, was captured for two different academic institutions. With the Trusted Sender setting turned on, Odyssey delivery was faster than Ariel for the institutions studied.     

The Florida State Libraries Resource Sharing Initiative: Did the Predictions Pan Out?

This article revisits discussion from “The Florida State Libraries Resource Sharing Initiative: Unity Among a Disparate Group” (Schmidt & Smith, 2012) on the implementation of a new resource sharing program within the Florida State University Libraries called UBorrow. The program and its effects are assessed after 2 years with comparison to the project launch's original predictions.     

The Florida State Libraries Resource Sharing Initiative: Unity Among a Disparate Group

This article discusses the development of a new resource sharing program within the Florida State University Libraries called UBorrow. Background includes information on similar programs and the use of Integrated Library Systems in this type of program. There is discussion of the pilot project which reviewed and selected the delivery system for this new program. Discussion also includes lessons learned concerning UBorrow's preliminary implementation and how unity in this service was created among a disparate group.     

Teaching Patrons to Fish: The Educational Value of Cancelling Requests for Locally Available Materials

Expansive document delivery service for locally available materials is becoming increasingly popular, but is a learning component lost with the implementation of this service? In this study, the authors compare data from two institutions, one that provides an unadvertised document delivery service without instruction, and another that cancels requests for locally available materials with an instructional component. The behavior of each institution's patrons over a 4-year period is analyzed and found to differ at statistically significant levels. These findings will be useful for interlibrary loan policy makers who are considering whether to implement document delivery for locally available items.     

我国馆际互借服务的现状与发展趋势

本对我国在网络环境下开展馆际互借工作的必要性、馆际互借发展的现状以及馆际互借存在的问题进行了分析，并就新时期馆际互借管理模式、信息服务方式、人员素质、特色资源建设等有关问题进行了探讨。     

A Telecommuting Interlibrary Loan Librarian's Experience: The Views of Both the Telecommuter and the On-Site Supervisor

Because of the changing world of librarianship and the introduction of new technologies, telecommuting has become an innovative option for certain jobs in the library. Telework gives an organization the opportunity to retain skilled employees and cut the costs of recruiting, selection, and training of a new employee. There are certain tasks in the workflow of the interlibrary loan department that could permit an employee to work from a distance. This is specifically due to resource sharing management systems such as ILLiad. Florida Atlantic University decided to retain an interlibrary loan employee who had to relocate and try telecommuting on a trial basis. This paper details the employee's experiences.     

Unlocking the Interlibrary Loan Code for the United States

A newly revised Interlibrary Loan Code for the United States was approved in 2016, the 100th anniversary of its first appearance. This article outlines the 2-year, iterative revision process undertaken by the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee, including the results of two public surveys and significant changes to the Interlibrary Loan Code for the United States. The authors hope to provide a template for future revisions and share the process with the entire interlibrary loan community.     

Enriching Your Wealth of Resources by Marketing Interlibrary Loan

Interlibrary loan (ILL) is a service that increases user access to resources, however it is of little use if no one knows about it. ILL statistics at libraries generally show that the service as a whole is well used, but upon closer inspection it becomes clear that these high usage statistics are generated by library power users, and not by new, novice, or intermediate users. When conducting thorough research, it frequently extends beyond the holdings of an individual library, which makes ILL essential. Therefore, it is important for users to know about and use this service. While ILL enhances what libraries can offer, very few libraries focus their marketing on ILL. Instead, most libraries simply lump ILL into the marketing of library resources and services in general. In this article we analyze libraries that have broken out of the mold to market ILL in innovative, cost-effective ways, and we will share the marketing campaign we undertook at Wheaton College (IL).