The Ten Commandments of Interlibrary Loan Borrowing,Interlibrary Loan Lending,and Shipping and General Conduct

The Ten Commandments of interlibrary loan borrowing, the Ten Commandments of interlibrary loan lending, and the Ten Commandments of shipping and general conduct, including basic rules to make interlibrary loan go smoothly. The title says it all.     

Interlibrary Loan Internet Accessible Database (ILLiad)

Abstract

One year after the implementation of the Interlibrary Loan Internet Accessible Database (ILLiad) software, a patron satisfaction Interlibrary Loan user service study was conducted at Ellender Memorial Library, Nicholls State University, by the Interlibrary Loan Librarian. A questionnaire with sixteen questions was distributed to faculty, staff, graduate and undergraduate students. The data received was entered into Microsoft Excel and converted into the SPSS system. Frequency tables were produced. The outcome of the user study was recorded in a PowerPoint presentation with slides of statistical data graphs. The ILLiad user study produced a high rating of the ILLiad system and confirms that sixty percent of the participants were faculty members who are committed to research and in need of accessing additional research resources for their writing, presenting and publishing of professional papers. Faculty and students have shown their gratitude to Interlibrary Loan Services, confirming the main purpose of interlibrary loans is for research and degree programs. Many institutions provide this privilege only for their faculty and graduate students. Ellender Memorial Library encourages undergraduate students who are striving for excellence in their studies to use Interlibrary Loan Services. It can be surmised that the ILLiad electronic and web-based services are more efficient, and that patrons are more computer literate than ever before and favor the new technology and advanced services in our institution.     

Implementing ILLiad: A Successful Collaboration of the Systems and Interlibrary Loan Departments in an Academic Library

In libraries, collaboration between departments or individuals can be the best way to implement a new project. This article will examine the implementation of ILLiad at the University of Toledo and show how a successful collaborative relationship was formed between the Interlibrary Loan and Systems Departments. It will demonstrate that, although challenging at times, collaboration is worth the effort in order to introduce a new service successfully.     

A Telecommuting Interlibrary Loan Librarian's Experience: The Views of Both the Telecommuter and the On-Site Supervisor

Because of the changing world of librarianship and the introduction of new technologies, telecommuting has become an innovative option for certain jobs in the library. Telework gives an organization the opportunity to retain skilled employees and cut the costs of recruiting, selection, and training of a new employee. There are certain tasks in the workflow of the interlibrary loan department that could permit an employee to work from a distance. This is specifically due to resource sharing management systems such as ILLiad. Florida Atlantic University decided to retain an interlibrary loan employee who had to relocate and try telecommuting on a trial basis. This paper details the employee's experiences.     

Interlibrary Loan Interoperability Experiment: A Nontechnical View

Accessing interlibrary loan requests from various resource-sharing software systems through a single interface has long been a promise of vendors—a promise not often implemented. Our region of New York State chose VDX for its hundreds of libraries, while the State University of New York at New Paltz, the major lender, is a participant in OCLC via ILLiad. Our staff required training and updates for both systems. This article describes our successful efforts to implement interoperability and the steps and missteps encountered to achieve compatibility between VDX and ILLiad.     

Reflecting Usability Engineering Goals in Interlibrary Loan User Interfaces

Many interlibrary loan services have an online Web presence, ranging from a page of policy information to an entire Web-based system dedicated to providing interlibrary loan services. This article summarizes key themes and works in user-centered design theory and suggests ways to apply usability engineering goals to designing interlibrary loan online interfaces.     

The Consolidation of Two Campus Interlibrary Loan Units Into One: A Partnership Between Law and Main Campus

Until July 2009 Valparaiso University had two campus interlibrary loan units, one serving the main campus and the other serving the law school. In the wake of a projected 15–20% campuswide budget cut, the two campus libraries investigated ways to work together to reduce costs. The libraries came together with Online Computer Library Center and Atlas Systems, Inc., to consolidate the two separate units and ILLiad databases into one. This article discusses the reasons for merging two interlibrary loan units and the steps undertaken to combine two ILLiad systems.     

Interlibrary Loan Patron Use Patterns: An Examination of Borrowing Requests at a Midsized Academic Library

The results of a recently conducted study of interlibrary loan fee-based borrowing requests are presented in this article. The study examined 3,074 borrowing requests completed over a three-year period from January 2007 to December 2009. Statistics were analyzed to understand patron behavior in submitting requests and the types of materials being requested.     

Electronic Interlibrary Loan Delivery with Ariel and ILLiad

SUMMARY

Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change.     

Interlibrary Loan Fill Rates: The Audiovisual Conundrum

To execute an effective marketing campaign, especially one featuring a complex process, the library must combine marketing ideas with technological improvements that lower barriers to entry. In conjunction with the University Libraries’ Communications and Marketing Department, Texas Tech's Document Delivery Department embarked on a project to raise user awareness of Document Delivery and the services it offers. This case study examines how Texas Tech's Document Delivery Department lowered its barriers to entry for services and branded the service in order to raise awareness.     

Interlibrary Loan From a Distance Learning Perspective: Trying a Hybrid Position

Libraries have long recognized the value of interlibrary loan to distance learning students. Based on the experiences of a librarian who is both a resource-sharing and distance learning librarian, the characteristics and possible strategies of a (distance) learner-centered interlibrary loan model are proposed.     

On Our Own: Starting an Interlibrary Loan Service From Scratch

In August 2009, the Herbert Wertheim College of Medicine Medical Library opened its doors to students, faculty, and staff. One of the many challenges before opening the library was developing a unique and autonomous interlibrary loan service for its patrons. This article examines the decisions in choosing the best document delivery system, the management of funds, and the selection of holdings for a new medical library. Along with these decisions, there is discussion on the significance of costs, turnaround times, and challenges going forward.     

以实践评析BALIS馆际互借服务体系——以中国传媒大学图书馆为例

以中国传媒大学图书馆的BALIS馆际互借工作实践为基础,借助工作中的学习成果,以具体工作实例为切入点,总结分析了BALIS馆际互借服务体系的优势,并提出了BALIS馆际互借服务体系目前存在的待改进之处。     

Interlibrary Loan Meets Six Sigma: The University of Arizona Library's Success Applying Process Improvement

In 2004, the University of Arizona Library Document Delivery Team embarked on a strategic project to assess the service quality and cost of filling interlibrary loan journal article borrowing requests. The Document Delivery Team utilized a Six Sigma Define, Measure, Analyze, Improve, and Control process improvement method. Improvements that were implemented as a result of this study led to increased satisfaction, decreased turnaround time, and lower cost per delivered article. Customer satisfaction surveys were utilized to discover customer expectations and requirements and to evaluate the effect of improvements on the customer experience. Measurement of internal business processes and cost analysis tools were used to determine cost savings.     

When the Pilot Is Over: Picking the Program and Making It Stick,Purchase on Demand at the University of South Florida

In 2008 the Interlibrary Loan department of the University of South Florida, Tampa, began a Purchase on Demand program, using interlibrary loan requests to supplement Collection Development practices. After three years the program was analyzed for effectiveness and compared to other programs currently in operation. To achieve a complete evaluation, interlibrary loan patrons were surveyed on their awareness and use of the Purchase on Demand program. This article combines the analysis of USF's program with recommendations gained through administration and evaluation of Purchase on Demand.     

馆际文献通借通还服务现状及发展分析

介绍了目前国内开展馆际文献通借通还服务的现状，分析了几种管理模式的特点及其存在的问题，探讨了通借通还服务可持续发展的思路。     

国外电子书馆际互借经验与启示

采用光沉积-液相化学法调节电子流向,构建了直接Z型TiO₂/Ag/Ag₃PO_{(4 )}(TAAPO)光催化材料.通过扫描电子显微镜(SEM)、透射电子显微镜(TEM)、X射线衍射仪(XRD)、X射线光电子能谱(XPS)、紫外-可见漫反射光谱仪以及光致发光(PL)光谱仪等手段对其进行表征,并对其在可见光照射下催化降解环丙沙星(CIP)的性能进行了研究.结果表明,当水体pH为3.0,催化剂分散浓度为0.3 g/L,CIP的初始浓度为15 mg/L时,光催化降解体系能够取得最佳的去除效果.在该组条件下,光照120 min CIP的降解率约为99%,并且在经历4个循环后仍然保持了良好的降解效果.在光催化降解CIP的过程中,主要反应活性物种为超氧自由基(·O₂     

CALIS馆际互借系统存在的问题及应对措施

天津市各高校图书馆自2009年开始统一使用CALIS馆际互借系统。在使用CALIS馆际互借系统共享版的过程中,用户服务及用户管理仍存在问题。应构建文献传递原文库,完善系统统计功能,实现馆际互借系统与图书管理自动化系统中数据的同步更新,以弥补系统的缺陷。     

Streamline Request Processing

After receiving complaints from patrons about the quality of images within articles received via interlibrary loan, the authors reviewed the current practices endorsed by ALA, Rapid, and GWLA. This article reviews the current literature on best practices, but the authors believe turnaround time should not be the sole measure of success in resource sharing. The authors examine how much additional time is needed to scan articles in a way that preserves all of the data embedded in graphics and figures. The goal is to begin a discussion of industry standards for scanning journal articles with grayscale and color plates and figures.