网络聊天室在参考咨询服务中的应用研究

本文阐述了网络聊天室参考咨询服务及其工作模式,考察了国内外该项服务的发展状况及实际运行了网络聊天参考咨询的几个图书馆或相关机构,总结出网络聊天参考咨询的特点和运用应注意的问题.     

海南大学图书馆多媒体阅览室管理信息系统分析与研究

通过对多媒体阅览室管理中面临的实际问题进行深入研究 ,针对海南大学多媒体阅览室管理系统中的界面、运行环境、系统性能、系统模块、数据库等进行详细分析 ,提出了一套确实可行的多媒体阅览室信息管理系统软件开发方法     

博客在图书馆信息服务中的应用研究

博客是继电子邮件、论坛和聊天室之后的第四种网络交流方式,具有入门方便,使用快捷,内容个性化,交互的分布式交流方式等特点。图书馆创建博客具有资源、技术和人力保障,可以为读者提供网络化的学习和信息交流平台,开展数字化参考咨询和网络资源导航服务,推动图书馆知识管理,促进隐形知识显性化。     

云计算环境下的公共电子阅览室建设

文章从我国公共电子阅览室的现状问题出发,提出了利用云计算技术建立城市公共电子阅览室集群的思路,论述了利用云计算环境下公共电子阅览室集群管理的总体架构、技术支撑和组网方式等关键问题,并以东莞为例提出了快速建设城市公共电子阅览室集群的模式和实现路径,以期为正在快速发展的我国公共电子阅览室建设提供参考和案例。     

Who is blocking access to PubMed? Educational ‘Escape Room’ for medical residents

Teaching students how to conduct bibliographic searches in health sciences’ databases is essential training. One of the challenges librarians face is how to motivate students during classroom learning. In this article, two hospital libraries, in Spain, used Escape rooms as a method of bringing creativity, teamwork, communication and critical thinking into bibliographic search instruction. Escape rooms are a series of puzzles that must be solved to exit the game. This article explores the methods used for integrating escape rooms into training programmes and evaluates the results. Escape Rooms are a useful tool that can be integrated into residents’ training to support their instruction on bibliographic searches. This kind of learning stablishes competences like logical thinking and deductive approaching. These aspects aid participants to make their own decision and to develop social and intellectual skills.     

Chat reference service in medical libraries: part 1--An introduction

Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat reference services and to features available for chat reference. The management of chat reference services raises issues of planning, staffing, selecting, and marketing. Planning issues focus on the identification of the users, the users' medical information needs, and the users' information-seeking behavior. Staffing issues relate to the selection of chat hours, the location of the chat service, and participation in collaborative agreements. Selecting chat software weighs the sophistication of the chat features against the related cost. Marketing uses techniques similar to traditional reference services and often begins slowly as chat expertise develops. Part 2 of the article discusses trends in chat reference services in medical libraries.     

高校资料室工作探讨

在分析当前高校资料室工作现状和存在问题的基础上,从理清关系,加强资料室管理;提高资料室工作人员素质;突出资料室工作的专业性、针对性;推动资料室工作的自动化进程等四个方面提出了促进高校资料室工作的建议和措施。参考文献9。     

Continuing professional development as transformational learning: A case study

The case study explores librarians experiences of learning pedagogical skills. The innovative professional development course was designed to equip librarians with the knowledge, skills and attitudes to deliver learner-centred training. Unlike the traditional ‘one-size-fits all’ model of professional development, this particular model provided librarians with opportunities to collaborate with their colleagues, share experiences, and to reflect on their instructional practices. The study employed qualitative research methods within a case study framework. The transformative learning theory provides the theoretical lens through which to understand librarians' learning experiences. Data gathering techniques included document analysis, observation and individual semi-structured interviews. Ten participants were purposively selected. Findings from this study have shown that the participants changed their attitudes towards teaching and learning, became confident, and improved their instructional practices. The study concluded that meaningful adult learning experiences have the potential to transform librarians' professional practice. In addition, a contextually responsive professional development programme, adequately supported by library management, is likely to provide an effective continuing professional development model.     

高校院系资料室捐赠文献管理探讨

接受捐赠文献是高校院系资料室丰富馆藏的重要渠道之一。文章以武汉大学化学与分子科学学院资料室为例,论述了院系资料室接受捐赠文献的特点,并介绍了对捐赠文献进行科学管理的方法。     

STUDY ROOM(研究小间)设置与管理服务的思考

研究小间是图书馆高层次用户学习与研究的个性化空间,是根据读者需求而利用图书馆有效空间来设置的,通过对研究小间的管理与特色化服务,来彰显现代图书馆的个性化服务功能.     

Exploring the Relationship Between Computer-Mediated Communication,Sexual Identity Commitment,and Well-Being Among Lesbian,Gay, and Bisexual Adolescents

Lesbian, gay, and bisexual (LGB) adolescents are avid users of computer-mediated communication (CMC), but few empirical studies have investigated the function of CMC in the lives of LGB youth. Grounded in the media practice model, the present study explored the relationships among CMC, sexual identity commitment, and well-being by surveying LGB adolescents (N = 570). Results indicated that a positive relationship existed between time spent on social network sites and well-being that was mediated by sexual identity commitment. Time spent instant messaging, sending/receiving e-mail, or in chat rooms was not related to sexual identity commitment or well-being. Social network sites may aid LGB youth in understanding their sexual identities in ways that other CMC modalities cannot.     

Transitioning Online Reference Staffing Models: Assessing and Balancing Needs of Patrons and Practitioners

ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.     

Females’ (Non)Disclosure of Minority Sexual Identities in the Workplace From a Communication Privacy Management Perspective

In this study, communication privacy management theory (CPM) provides a theoretical framework for investigating the development of privacy rules and strategies for females disclosing a minority sexual identity (MSI) in the workplace. Analysis of in-depth interviews indicated that participants’ rules were influenced primarily by role and relational risk evaluations. Findings nuance CPM’s conceptualization of role risk to identify 3 variations: risk to employment status, professional image, and ability to complete tasks. In addition, connections between workplace relational and role risks and how gender identities influence risk assessments and disclosure are demonstrated. Despite risk, participants disclosed personal information at work and often did so utilizing implicit disclosure strategies in everyday interactions to test confidants’ reactions and normalize their MSI in the workplace.     

印象管理在图书馆员管理中的应用

论文介绍了印象管理的基本内涵,在此基础上探讨了在图书馆馆员管理中应用印象管理的具体策略和技巧.     

知识管理对图书馆虚拟参考咨询服务的理论阐释

本文探讨以知识管理的研究视角对图书馆虚拟参考咨询服务进行理论阐释与实践引导。认为图书馆的虚拟参考咨询服务应做到：加强对显性知识的序化组织与展示，重视用户自助服务；采取善待电话咨询、完善Web表单咨询、配合Chat咨询的思路，深化图书馆虚拟参考咨询服务；重视人本管理，实现馆员与用户之间隐性知识资源的充分开发与交互；强化参考咨询软件的知识库功能，以及与馆藏资源检索无缝整合的功能，实现隐性知识与显性知识的互动转换；发扬知识联盟与知识共享的图书馆传统，走合作虚拟参考咨询之路。     

Toward sustaining professional development: Identifying essential competencies for chat reference service

This study identifies the essential chat reference competencies to enhance the professional preparation of reference personnel. A survey was conducted to examine practitioners' perceptions of chat reference competencies reported in the literature. A prioritized competency list was produced based on the survey results. The investigated competencies could be divided into four categories: media-independent core reference competencies, reference competencies highlighted in the context of chat reference, reference competencies specific to chat reference, and reference competencies not as important in chat reference. Competencies in the first three categories received ratings higher than 5.5 (out of 7) and can be defined as the essential competencies requisite for chat reference practice. Findings from this study can be used as the basis to design and implement training and education programs to enhance the professional preparation of chat reference librarians.