Book-Buying Through Interlibrary Loan: Analysis of the First Eight Years at a Large Public University Library

Purchasing recently published books rather than requesting them through interlibrary loan provides rapid service to patrons and builds the collection with relevant materials that circulate at least as much as books purchased through traditional methods. This article is a case study of how Joyner Library at East Carolina University has used interlibrary loan to purchase requested titles from 2006 through 2014 and provides an analysis of the results. The mechanics, changes, and successes along the way of the eight years of the service are discussed.     

When the Pilot Is Over: Picking the Program and Making It Stick,Purchase on Demand at the University of South Florida

In 2008 the Interlibrary Loan department of the University of South Florida, Tampa, began a Purchase on Demand program, using interlibrary loan requests to supplement Collection Development practices. After three years the program was analyzed for effectiveness and compared to other programs currently in operation. To achieve a complete evaluation, interlibrary loan patrons were surveyed on their awareness and use of the Purchase on Demand program. This article combines the analysis of USF's program with recommendations gained through administration and evaluation of Purchase on Demand.     

Interlibrary Loan—Reference Collaboration: Filling Hard-to-Find Faculty Requests

We have implemented a successful in-house outsourcing program between University of Oregon Library departments. Collaboration between interlibrary loan staff and subject specialists appropriates ILLiad e-mail routing capabilities to enable subject specialists to join the workflow in processing difficult ILL requests. The goals of the program are to fill more requests, fill requests more quickly, give subject specialists the opportunity to learn more about their faculty members’ research needs, and to create a stepping stone to a purchase-on-demand program.     

Developing a Web API for Interlibrary Loan Copyright Payments

Wayne State University Libraries (WSUL) pays copyright royalties for Interlibrary Loan (ILL) copy requests that exceed National Commission on New Technological Uses of Copyrighted Works (CONTU) guidelines. Prior to 2011, submitting requests to the Copyright Clearance Center (CCC) required harvesting the necessary data from ILLiad and Innovative Interfaces’ Interlibrary Loan systems, validating the requests, and submitting a combined spreadsheet to CCC. A 2010 announcement from CCC indicated that they will no longer accept spreadsheets for invoicing. The alternative method of submitting requests involves using their web submission interface—which is time consuming and places a heavy burden on staff resources. In response, WSUL developed a .Net web-based application that automatically harvests, validates, and submits requests to CCC using their private application programming interface (API). The system interfaces with multiple ILL systems and submits payment lists automatically, removing the need to manually enter copyright orders. Initial estimates suggest a yearly reduction of over 500 hours in staff time when compared to the web submission method.     

Cooperative Remote Storage: Challenges for Resource Sharing

Cooperative storage involves two or more libraries sharing space within a facility. Kansas State University leases space at the Library Annex, a remote storage facility owned and operated by the University of Kansas. Various challenges are involved in maintaining access to remotely stored materials for resource sharing and document delivery purposes. The authors, staff members of the Interlibrary Services Unit at Kansas State University, discuss variables affecting access to remote materials and share their experience working within a cooperative storage model.     

Undergrads as Selectors: Assessing Patron-Driven Acquisition at a Liberal Arts College

This article evaluates the effectiveness of a small college library's patron-driven acquisition (PDA) program for its print monograph collection, which is unusual in that undergraduate students contribute all PDA selections. To make the analysis comprehensive, this study assesses the program's performance over nine years across four dimensions: circulation, appropriateness of selections, turnaround time, and cost. These four approaches yield varying conclusions about the efficacy of the program, thereby demonstrating the value of a multi-pronged assessment. The circulation advantages of patron-suggested books are less pronounced than in previous studies, which indicates that undergraduates may not consistently select appropriate titles for the local collection.     

Profiles in Resource Sharing: Tom Bruno

Abstract

Health sciences libraries are expanding services that use online technologies to support teaching, research, and clinical care needs. Saint Louis University's Health Sciences Center (SLU HSC) Library has developed strong, user-centered, online services in interlibrary loan, bibliographic instruction, and electronic reserves. The authors present their successful experiences in using electronic technologies to improve library services.

Journal articles are provided, often the same day as requested through interlibrary loan, and delivered in electronic format using OCLC's ILLiad program. First-year SLU medical students now complete a self-paced, all online, Health Information Resources course that targets the most relevant biomedical resources, reduces student study time, and is viewed as a model for the entire curriculum. ERes, the electronic reserves program, allows faculty to provide course materials that are accessible at the convenience of students 24 hours a day. These online programs are examples of using electronic technologies to better support user needs for excellent library services.     

UCF Library Express: Planning a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

UCF Library Express: Marketing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a marketing strategy for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Fisher and Pride's (2006) Blueprint for Your Library Marketing Plan. It includes a review of relevant literature on marketing delivery services, service and marketing goals and outcomes, target audiences, marketing messages, message delivery strategies, marketing budget, and management of staff responsibilities. This article is the second in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

UCF Library Express: Assessing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

The Florida State Libraries Resource Sharing Initiative: Unity Among a Disparate Group

This article discusses the development of a new resource sharing program within the Florida State University Libraries called UBorrow. Background includes information on similar programs and the use of Integrated Library Systems in this type of program. There is discussion of the pilot project which reviewed and selected the delivery system for this new program. Discussion also includes lessons learned concerning UBorrow's preliminary implementation and how unity in this service was created among a disparate group.     

Implementing ILLiad: A Successful Collaboration of the Systems and Interlibrary Loan Departments in an Academic Library

In libraries, collaboration between departments or individuals can be the best way to implement a new project. This article will examine the implementation of ILLiad at the University of Toledo and show how a successful collaborative relationship was formed between the Interlibrary Loan and Systems Departments. It will demonstrate that, although challenging at times, collaboration is worth the effort in order to introduce a new service successfully.     

Just-In-Time: A Case Study of Buying Instead of Borrowing at the University of North Texas Libraries, 2014–2017

There is a trend among academic libraries to increase collaboration between interlibrary loan and collection development to improve patron access to materials and build library collections. Instead of borrowing returnable materials, interlibrary loan may initiate purchases that will become part of the library's collection. This can mean anything from an organizational change combining interlibrary loan with the acquisitions unit or creating new workflows to facilitate purchasing. At the University of North Texas Libraries, the Interlibrary Loan office is a unit of the Access Services Department. Buying instead of borrowing for the ILL unit began with a Demand Driven Acquisitions (DDA) program and has expanded with the establishment of the University of North Texas Libraries' access-based collection development policy. Interlibrary Loan provides “Just-In-Time” (JIT) access to materials not available through regular interlibrary loan sources and adds relevant materials to the Libraries' collections.     

Analysis of Print Purchase on Demand Titles Ordered via Interlibrary Loan: A Collection Development Perspective

This article examines data from five years of titles ordered as part of an academic research library's purchase on demand program (POD-ILL) for print titles originally requested through interlibrary loan. The study evaluates a variety of factors: patron departments, campus location, and status; the subject areas of the books acquired; cost; and publishers. Assessment of POD-ILL data may assist a collection management librarian to determine the value of having patrons contribute to collection development decisions. In addition, subject librarians can use the data to evaluate approval and demand-driven acquisition profiles.     

共享有限资源：Minitex模式的发展

介绍和分析美国明尼苏达州的Minitex馆际借阅系统30年来的发展历史。该系统的独特之处在于：将明尼苏达州、南达科他州、北达科他州的200多家图书馆连成为一体，利用各参与图书馆的资源为三州的学者、公众、政府机构和专业图书馆提供馆际借阅、文献传递、集团采购等服务。这一图书馆网络不仅使得所有参与图书馆的馆藏得到了更充分的利用，而且为资源相对有限的中小型图书馆提供了更强大的服务能力。Minitex模式对国土大、人口多、图书资源紧缺的国家和地区如中国来说特别具有启示意义。     

Purchasing or Borrowing

The Interlibrary Loan Department is authorized to make immediate purchasing decisions for inexpensive items to speed delivery of requested materials to patrons and to enhance patron satisfaction. Criteria for purchasing, rather than borrowing materials for patrons through interlibrary loan are outlined. The practices and procedures of several other institutions about buying rather than borrowing in the interlibrary loan environment are reviewed. Copyright guidelines are another factor that affects decisions about borrowing or purchasing articles.     

Revisiting the Tao of Resource Sharing

This article revisits the author’s 2001 article on resource sharing’s anticipated increased demand as a service and its larger role in collection management. The article presents arguments that interlibrary loan’s role is still evolving and stresses the need for increased cooperation and shared collection development among academic libraries.     

Desktop Delivery of Printed Materials at Auburn University

Abstract

In 2000, Auburn University Libraries implemented a new service, named AUBIExpress, to provide desktop delivery of print materials held at its three campus libraries. AUBIExpress provides electronic PDF copies of articles and book chapters from print resources located at Draughon Library (the main campus library), the Library of Architecture, Design and Construction, and the Veterinary Medical Library. The service is available, free, to Auburn University faculty, staff, graduate students, persons with disabilities and distance education students. There is a maximum request limit of five items per person per day and an item size limit of 50 pages. Requests, submitted through an online form, are usually processed within 2-4 business days.     

Flipped Interlibrary Loan (F.I.L.L.): Putting Interlibrary Loan in the Driver's Seat of Acquisitions

Interlibrary loan (ILL) is an important service point in the academic library, a channel through which patrons can ask for specific books and expect that those books will be made available to them. Examining the methods in which libraries handle those requests may reveal new workflows wherein ILL can influence the direction of the library's permanent acquisitions. ILL data is able to drive immediate purchases of user-requested titles but also more complex models of acquisition. By comparing circulation rates and expenditures against traditional book-approval plans, acquisitions departments may also measure the financial effectiveness of purchase-on-demand programs and use them to both supplement and supplant those approval plans. At the core of Lehigh University's efforts is an internal library philosophy called “Flipped Interlibrary Loan” (F.I.L.L.), by which ILL can and should inform permanent acquisitions for the library collection.     

The Relais Document Delivery System: An Innovative Model for Resource Sharing

ABSTRACT

This paper describes the Relais document delivery system, which enables libraries to fully automate their interlibrary loan and document delivery processes. Relais has been successfully implemented at the U.S. National Library of Medicine and a predecessor system, IntelliDoc, was successfully implemented at CISTI (Canada Institute for Scientific and Technical Information). Three central capabilities are described in detail: the use of a scanning workstation to digitize requested documents, the ability to support an array of delivery methods, including electronic delivery, and the ability to retrieve detailed data on requests processed by Relais.