Self-Service Interlibrary Loan

Abstract

Technology is rapidly moving libraries toward a self-service interlibrary loan model. Patrons currently request books and articles through OCLC's unmediated ILL Direct Request service, and interlibrary loan management software enables users to request, track, and renew borrowed materials unassisted online. In addition, products such as SFX and Serials Solutions further expand unmediated requesting. Peer-to-peer resource sharing defined by the ISO ILL Protocol and direct consortial borrowing, which has become possible following the recently approved NCIP standard, encourage and support the widespread development of self-service interlibrary loan. As borrowing from other collections becomes an almost effortless process for library users, reference librarians must find ways to encourage patron use of local collections, as well as familiarize themselves with the mechanics of unmediated interlibrary loan to better assist patrons in their use of evolving interlibrary loan technology.     

高校图书馆印刷型图书馆际互借模式分析

馆际互借是图书馆之间或图书馆与其他文献情报机构之间建立协作关系,相互利用对方文献信息资源来满足读者需求的一种资源共享方式。文章以岳麓山地区3所高校馆际互借项目以及美国Borrow direct项目为例,分析了3种主要的印刷型图书馆际互借模式,比较了它们的优缺点,指出了未来图书馆际互借的新趋向。     

BALIS馆际互借用户行为与期望现状分析及对策研究——以首都师范大学图书馆为例

文章通过对BALIS馆际互借服务的用户行为进行调查分析及跟踪研究,了解用户对现有馆际互借服务的需求,并针对所发现的问题,提出改善馆际互借服务、提高馆际互借服务质量的对策,以期为图书馆用户服务及馆藏文献资源建设提供参考。     

影响我国馆际互借发展的主要因素研究

馆际互借在中国经过十多年的快速发展,对研究影响其发展的主要因素有了现实需求和充分条件。作者在文中提出了影响馆际互借的三大要素是资源、读者需求和馆际互借环境,并对其进行了逐一分析,用理论和实证说明资源是馆际互借发展的基础,读者需求是馆际互借发展的动力,良好的馆际互借服务环境则是馆际互借健康发展的必要条件。     

Common Practices for Interlibrary Loan and Document Delivery at a Small Private University

Abstract

The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses.     

Effective Resource-Sharing and Document Delivery Among Indian Universities: A Study From the INFLIBNET Perspective

Resource-sharing normally follows a network of libraries with decent rules and regulations and provides a common platform for libraries and library staffs to come together, communicate, and extend help to enhance access to information and fulfill the unexpected demands of users. This article studies the use of interlibrary loan and document delivery service at the Information and Library Network Centre under the UGC-Infonet Digital Library Consortium program. Universities that come under the purview of the University Grants Commission (UGC), Government of India, become members of UGC-Infonet Digital Library Consortium. The article discusses the recent literature on resource-sharing through interlibrary loan and document delivery service practice in the Indian context. This article suggests improvement of J-Gate Plus discovery and resource-sharing service to enhance access to information resources and for better document delivery.     

Empire Express: Case Study of a New York State Resource Sharing Model

ABSTRACT

The article presents a case study of Empire Express, a resource sharing network among the libraries of the State University of New York (SUNY) University Centers at Albany, Binghamton, Buffalo, and Stony Brook, along with Syracuse University. The network involves an expedited interlibrary loan service, in which requests and documents are transmitted via Ariel and books are delivered by UPS, The service was formed in 1993, based upon an analysis of interlibrary loan patterns which revealed considerable potential for equitable resource sharing among the SUNY University Center Libraries. Syracuse University, as a peer institution with complimentary collections, later joined the network, which is formed on the “miniature cooperative” resource sharing model. With data now available about Empire Express, it is possible to assess the service and gain insight about the “miniature cooperative” model as a strategy for equitable resource sharing.     

对高校图书馆馆际互借和文献传递服务的思考——以四川大学图书馆为例

阐述了高校图书馆开展馆际互借与文献传递服务的必要性,分析了馆际互借与文献传递服务工作中存在的问题,并提出了改进措施。     

图书序跋中文献信息服务与用户满意度实证研究

通过对图书序跋中的文献信息服务与用户满意度的调查研究,分析影响用户文献信息需求满足程度的因素。以人文社科类图书为例,从图书馆地理分布和文献信息服务内容的角度出发,对地理位置、馆际互借、目录编制、文献检索、特藏开放等影响因素的重要性进行实证分析,揭示用户需求特点,评估服务绩效,以期不断完善图书馆服务的评价体系和管理体系。     

An Unmediated Consortia Interlibrary Loan Service: The Data and Discovery of CSU+

Abstract

In July 2017 the California State University system of twenty-four libraries started an unmediated interlibrary loan service for print materials, known as CSU+. This paper examines four years of interlibrary loan data, from two years before CSU+’s launch to two years after, to explore the impact of the new service on interlibrary loan usage. The data shows that CSU?+?dramatically increased interlibrary loan use across the California State University system.     

Overnight Document Delivery Service

ABSTRACT

In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan.     

BALIS馆际互借运营管理研究

BALIS馆际互借服务在制度体系构建上采取了集中式管理的模式,在业务体系构建上采取分布式服务的方式。清晰透明的过程控制保证了馆际互借服务顺利运行,有效的评估促进了馆际互借服务能力的提升,也促进了馆际互借服务质量的提高。但文献满足率低、居高不下的物流费用等限制了馆际互借服务的拓展,应在队伍建设、资源建设、系统建设、物流等方面统筹规划。     

Connecting K–12 School Media Centers to University Library Resources Through Interlibrary Loan: A Case Study From Eastern North Carolina

Providing interlibrary loan service to K–12 schools is investigated in this article. Request analysis of a university interlibrary loan service to schools is presented along with a survey of those schools’ use of the service. Results from a survey of other libraries that provide similar loan services to schools are also presented. A lengthy literature review of interlibrary loan for K–12 schools places modern offerings in an historical perspective.     

BALIS馆际互借运营管理研究

BALIS馆际互借服务在制度体系构建上采取了集中式管理的模式,在业务体系构建上采取分布式服务的方式。清晰透明的过程控制保证了馆际互借服务顺利运行,有效的评估促进了馆际互借服务能力的提升,也促进了馆际互借服务质量的提高。但文献满足率低、居高不下的物流费用等限制了馆际互借服务的拓展,应在队伍建设、资源建设、系统建设、物流等方面统筹规划。     

Interlibrary Loan Satisfaction Survey at the University of Evansville

The University of Evansville Libraries conducted an assessment to determine if interlibrary loan users were satisfied with the service. Patrons completed a survey online that gauged their levels of satisfaction with nine components of the University of Evansville Libraries’ interlibrary loan service. Overall, patrons were very satisfied with the service but offered concrete ways to improve the interlibrary loan experience, which were then implemented.     

馆际互借系统发展趋势研究

通过对当前馆际互借标准和系统的分析调研,结合图书馆馆际互借现状,试图对馆 际互借系统的发展趋势进行探索。     

Participate in Professional Activities by Serving on a Conference Planning Committee: Strategies for Beginning Interlibrary Loan Professionals

The author provides guidance, based on her personal experience, to interlibrary loan staff at all levels to contribute to professional organizations outside of their own library. She encourages interlibrary loan professionals to volunteer for the planning committee of interlibrary loan specific conferences or events as one way to serve the profession on a wider scale. Furthermore, the author outlines numerous benefits and lists selected events that may accept volunteers.     

Bypassing E-Reserves with Durable Links to Subscribed Content

Increasingly, libraries of all types and sizes are adding electronic book (ebook) titles to their collections. A survey was used to explore the implications of ebook licensing and interlibrary loan use. Among academic libraries in the United States, a widespread preference for handling print books was found along with a need for more information about ebook interlibrary loan rights at one's own institution and a means to identify format type available from potential lending libraries.     

CALIS馆际互借与文献传递网的现状与发展

本文介绍了CALIS馆际互借与文献传递网的服务模式及运行情况，并对高校馆际互借工作以及CALIS馆际互借与文献传递网的未来发展方向进行了思考。