Chapter VII: Decision Rules for Access

ABSTRACT

The Interlibrary and Document Delivery Services Department of the Randall Library at the University of North Carolina at Wilmington has been an active user of Innovative Interfaces Inc.'s ILL Module. Our association started with beta testing in the winter of 1994 and it continues today with release 2000. Since our first use of this module, UNCW has processed around 42,500 borrowing requests. This article reviews the use of the III ILL Module five years later.     

Teaching Patrons to Fish: The Educational Value of Cancelling Requests for Locally Available Materials

Expansive document delivery service for locally available materials is becoming increasingly popular, but is a learning component lost with the implementation of this service? In this study, the authors compare data from two institutions, one that provides an unadvertised document delivery service without instruction, and another that cancels requests for locally available materials with an instructional component. The behavior of each institution's patrons over a 4-year period is analyzed and found to differ at statistically significant levels. These findings will be useful for interlibrary loan policy makers who are considering whether to implement document delivery for locally available items.     

Interlibrary Loan Tsunami: Investigating the Rising Tide of Borrowing Requests at a Small Private University

Interlibrary loan borrowing statistics at Foley Center Library at Gonzaga University far exceeded those at other institutions in its affinity group. This study details an effort to explore the disparity by examining policies, statistics, and trends. A review of affinity group institutions’ interlibrary loan Web sites and a follow-up survey revealed minimal policy differences. Other factors examined included increases in electronic databases, enrollment, and usage patterns. The increased usage of interlibrary loan was warranted, yet workload management was still an issue. Subsequent procedure modifications resulted in a 23% reduction in article borrowing requests over a six-month period.     

Another Look at Food in the Library

ABSTRACT

Budget constraints in academic libraries have led them to seek alternative means of providing patrons with articles without subscribing to every journal requested. In order to determine how academic libraries were doing this for business articles, a study was conducted of selected academic libraries at universities offering MBA degrees. The results of the study indicate that academic libraries use a combination of ways to obtain business articles that are not held in their collections. In addition to traditional interlibrary loan, libraries are providing access to full text databases, subscribing to electronic journals and using commercial document delivery services. This article examines the influence that technology and, especially the Internet, has had on the ability to offer patrons quicker, and often better, access than ever before. In spite of tight budgets, academic libraries are finding innovative ways to fund these services in order to provide timely service to their business faculty and students.     

以实践评析BALIS馆际互借服务体系——以中国传媒大学图书馆为例

以中国传媒大学图书馆的BALIS馆际互借工作实践为基础,借助工作中的学习成果,以具体工作实例为切入点,总结分析了BALIS馆际互借服务体系的优势,并提出了BALIS馆际互借服务体系目前存在的待改进之处。     

An Examination of Lending Fees at 30 Academic Libraries in the Southeast

Current fiscal shortfalls are projected to bring deep and long-lasting budget cuts to libraries. With every budget dollar under close scrutiny, the urgency of filling patron information needs efficiently and cost-effectively increases. Interlibrary loan plays an important role in filling in gaps in library collections, yet as significant budget cuts are made at libraries of all sizes, materials will be available from fewer and fewer lenders. Libraries unable to find items from those with whom they have reciprocal arrangements will be will be forced to use lenders who charge. This article examines fees associated with interlibrary lending in 30 academic libraries in the southeast from 1995 and 2008.     

山西省高校图书馆信息资源共享发展现状及反思

信息资源的数字化,信息资源存储与传递的网络化以及信息资源的分布式管理构成了文献信息服务的全新环境,充分开展图书馆合作与联盟是图书馆发展的必由之路,区域信息资源合作共享在近10年中得到了广泛开展,山西省高校图书馆信息资源共享也取得了长足的发展。本文对山西高校图书馆信息资源发展的现状进行了全面系统的总结,深刻反思了本省信息资源共享发展的问题所在,对今后工作有重要的指导意义。     

Maximizing Access to Resources: A Distance Learning Librarian Joins Forces with Colleagues at Supporting (Proximal) Libraries

ABSTRACT

Saint Leo University faculty provide instruction at SCE sites located on eight community college campuses and three military bases in the Florida region. This article will examine ways in which the Distance Learning/Reference (DL/Ref) librarian facilitates off-campus student access to both the university library's online and print resources and to library resources at nearby supporting, or “proximal,” libraries for students who are too far from the University Campus to use anything except the Ask-a-Librarian, 1–800 reference, and Interlibrary Loan services. These students must rely on proximal libraries, which include large public library systems, library consortia, community college libraries, and military base libraries, for access to print resources as well as Internet access to the university's online content. Providing library access services for such a large, disparate group requires the additional combined efforts of administrators, other faculty librarians, and supporting libraries.     

书目元数据中图书关联资源的著录分析

图书的关联资源有很高的学术价值和诸多功能,对帮助读者理解图书内容及其相关知识十分重要。笔者分析CNMARC元数据中关联资源的著录局限,探讨用DC等元数据著录馆藏图书关联资源的方式和读者参与关联资源建设的方法。旨在丰富OPAC的书目信息,拓展OPAC的功能,满足读者对图书关联资源的需求。     

Collaborative Approaches to Resolving Difficult ILL Borrowing Requests: Using a Working Group and a Wiki for Knowledge Sharing

Interlibrary loan borrowing staff at the University of Arizona Main Library, who handle difficult interlibrary loan requests, are taking a collaborative approach to obtaining unique, difficult-to-locate materials. A working group within the document delivery team meets weekly to share examples processed during the preceding week to increase the fill rate of challenging interlibrary loan requests. The group also established a wiki for the purpose of sharing resources that have been used to solve difficult requests. The wiki serves as an advanced interlibrary loan training resource that can be accessed by a greater number of staff, enabling them to gain the skills necessary to process difficult requests.     

论广西区内文献信息资源共享的方式

分析广西文献信息资源共享的现状和存在问题,指出馆际互借及文献传递是资源共享的主要方式,建议设立一个全区性的文献传递协作网,针对不同用户与不同类型资源实行不同的共享方式,以提高文献传递的数量和体现资源共享的价值。     

Ariel via E-mail: New Possibilities for the Non-Ariel Equipped Library

ABSTRACT

Ariel, a software system enabling the transmission of documents over the internet via the FTP protocol initially could only function in a station-to-station manner, usually with machines dedicated solely for this purpose. With Version 2 and up, Ariel stations can now transmit articles via Internet e-mail to be received by any MIME capable e-mail system with sufficient file size capacity. Libraries with Ariel2 are encouraged to enable this feature so that non-Ariel libraries may benefit from this revolutionary technology without expense.     

Interlibrary Loan Patron Use Patterns: An Examination of Borrowing Requests at a Midsized Academic Library

The results of a recently conducted study of interlibrary loan fee-based borrowing requests are presented in this article. The study examined 3,074 borrowing requests completed over a three-year period from January 2007 to December 2009. Statistics were analyzed to understand patron behavior in submitting requests and the types of materials being requested.     

Interlibrary Loan Satisfaction Survey at the University of Evansville

The University of Evansville Libraries conducted an assessment to determine if interlibrary loan users were satisfied with the service. Patrons completed a survey online that gauged their levels of satisfaction with nine components of the University of Evansville Libraries’ interlibrary loan service. Overall, patrons were very satisfied with the service but offered concrete ways to improve the interlibrary loan experience, which were then implemented.     

A Purchase-on-Demand Pilot Project at the University of Arkansas,for the Proceedings of the Materials Research Society Symposiums

In fiscal year 2004–2005, papers published in the Material Research Society's Proceedings series were the fifth most requested interlibrary loan item submitted by faculty and students at the University of Arkansas. This prompted the authors to determine if a purchase-on-demand scheme for items in this series, made without any subject specialist input, would allow the library to increase the strength of its collection at a price that was no greater than or lower than the real cost of traditional interlibrary loan. The study analyzes and describes the parameters of the data. Results suggest that this type of plan might be useful for libraries lacking a designated selector.     

Calming the Tempest: The Benefits of Using Prospero for Electronic Document Delivery in a Large Academic Library

Abstract

This article provides a distillation or summary of the copyright, fair use and permissions-seeking information needed by busy library staff that work with electronic reserves. The recommended resources section lists useful books and websites.

This article provides a distillation or summary of the copyright, fair use and permissions-seeking information needed by busy library staff that work with electronic reserves. The recommended resources section lists useful books and websites.     

3D: The Paperless Document Delivery Project at the Prior Health Sciences Library

ABSTRACT

This article describes the investigation, pilot test, and results of implementing electronic document delivery in a paperless processing environment at The Ohio State University. The Prior Health Sciences Library Document Delivery Unit conducted a twelve-month pilot test from September 1999 to August 2000 to determine the best method for desktop document delivery and the paperless processing of requests. Participants completed a survey and provided insightful feedback on the request form and overall process. Special programming was required to implement desktop delivery and manage client requests. The result of desktop delivery was successful. The results of paperless processing were mixed. Future possibilities to complete the “paperless” environment are suggested.     

When the Pilot Is Over: Picking the Program and Making It Stick,Purchase on Demand at the University of South Florida

In 2008 the Interlibrary Loan department of the University of South Florida, Tampa, began a Purchase on Demand program, using interlibrary loan requests to supplement Collection Development practices. After three years the program was analyzed for effectiveness and compared to other programs currently in operation. To achieve a complete evaluation, interlibrary loan patrons were surveyed on their awareness and use of the Purchase on Demand program. This article combines the analysis of USF's program with recommendations gained through administration and evaluation of Purchase on Demand.