Aiding Faculty Research Through Convenience in the Interlibrary Loan Department

The Interlibrary Loan (ILL) Department at Murray State University has developed convenient methods to aid faculty members in their research. Various means of communication and programs, such as Campus Delivery, Document Delivery, and “Free ILL,” have allowed faculty members to see the wide variety of research resources that are available through interlibrary loan. These methods have been used as key public relations tools to promote library resources and services, and have strengthened the relationship between faculty members and the Interlibrary Loan Department at Murray State University.     

Interlibrary Loan Tsunami: Investigating the Rising Tide of Borrowing Requests at a Small Private University

Interlibrary loan borrowing statistics at Foley Center Library at Gonzaga University far exceeded those at other institutions in its affinity group. This study details an effort to explore the disparity by examining policies, statistics, and trends. A review of affinity group institutions’ interlibrary loan Web sites and a follow-up survey revealed minimal policy differences. Other factors examined included increases in electronic databases, enrollment, and usage patterns. The increased usage of interlibrary loan was warranted, yet workload management was still an issue. Subsequent procedure modifications resulted in a 23% reduction in article borrowing requests over a six-month period.     

Interlibrary Loan Satisfaction Survey at the University of Evansville

The University of Evansville Libraries conducted an assessment to determine if interlibrary loan users were satisfied with the service. Patrons completed a survey online that gauged their levels of satisfaction with nine components of the University of Evansville Libraries’ interlibrary loan service. Overall, patrons were very satisfied with the service but offered concrete ways to improve the interlibrary loan experience, which were then implemented.     

Interlibrary Loan in the United States: An Analysis of Academic Libraries in a Digital Age

The primary focus of this study was to determine the effect of digitally held full-text articles on interlibrary loan (ILL) rates in American academic libraries. A second focus was an examination of how the size of print journals and monograph collections affect ILL activity. Finally, the study looks, in a preliminary fashion, for any effects on ILL rates due to the presence of an MLS-holding librarian as head of the interlibrary loan department. The study investigated American academic libraries and gathered ILL statistics for the period from 1997–2008. It was found that there was a general increase in ILL activity since the 1990s, with an increase in ILL non-fulfillment during the period. There was a strong correlation between print journal and monograph collection size versus ILL activity. There was positive correlation between the presence of databases and ILL activity. The presence of a link resolver was also correlated with increased ILL activity. Finally, the study found there was no overall reduction in ILL department personnel in the last 5 years and that the presence of a professional librarian as head of the department was also positively correlated with ILL activity.     

Interlibrary Loan Patron Use Patterns: An Examination of Borrowing Requests at a Midsized Academic Library

The results of a recently conducted study of interlibrary loan fee-based borrowing requests are presented in this article. The study examined 3,074 borrowing requests completed over a three-year period from January 2007 to December 2009. Statistics were analyzed to understand patron behavior in submitting requests and the types of materials being requested.     

Special Deliveries: Towards a Methodology for Generous Fulfillment of Special Collections Interlibrary Loan Requests

This article explores the implementation of special collections interlibrary loan policies and procedures at the University of South Florida (USF), focusing particularly on the development of policies related to physically loaning published materials, and traces the development of these policies through a pilot project to routinized implementation. Particular attention is paid to developing mutually beneficial workflows between special collections and interlibrary loan departments, creating transparent policies for the criteria under which requests are or are not filled, and technical considerations for implementing special collections loans. Through this case study, we highlight the potential for collaboration in the fulfillment of special deliveries.     

The Ten Commandments of Interlibrary Loan Borrowing,Interlibrary Loan Lending,and Shipping and General Conduct

The Ten Commandments of interlibrary loan borrowing, the Ten Commandments of interlibrary loan lending, and the Ten Commandments of shipping and general conduct, including basic rules to make interlibrary loan go smoothly. The title says it all.     

The Impacts of Library Services on Interlibrary Loan Requests Canceled due to Local Availability

Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.     

Interlibrary Loan Assessment: Assessing Services in a Small Private College Library's Interlibrary Loan Department

Assessment is a required component of strategic planning and decision making in any library. Interlibrary loan surveys can provide data regarding user satisfaction levels for accuracy, thoroughness, convenience, and turnaround time. As interlibrary loan librarians at D'Youville College, we believed that our patrons were satisfied and impressed with the library's recent service improvement initiatives. However, we did not have any concrete data that would help drive future strategic decisions. We were short on staff time and resources and wondered how a small library staff could create an assessment tool and then analyze the results.     

CALIS馆际互借系统存在的问题及应对措施

天津市各高校图书馆自2009年开始统一使用CALIS馆际互借系统。在使用CALIS馆际互借系统共享版的过程中,用户服务及用户管理仍存在问题。应构建文献传递原文库,完善系统统计功能,实现馆际互借系统与图书管理自动化系统中数据的同步更新,以弥补系统的缺陷。     

The Consolidation of Two Campus Interlibrary Loan Units Into One: A Partnership Between Law and Main Campus

Until July 2009 Valparaiso University had two campus interlibrary loan units, one serving the main campus and the other serving the law school. In the wake of a projected 15–20% campuswide budget cut, the two campus libraries investigated ways to work together to reduce costs. The libraries came together with Online Computer Library Center and Atlas Systems, Inc., to consolidate the two separate units and ILLiad databases into one. This article discusses the reasons for merging two interlibrary loan units and the steps undertaken to combine two ILLiad systems.     

A Telecommuting Interlibrary Loan Librarian's Experience: The Views of Both the Telecommuter and the On-Site Supervisor

Because of the changing world of librarianship and the introduction of new technologies, telecommuting has become an innovative option for certain jobs in the library. Telework gives an organization the opportunity to retain skilled employees and cut the costs of recruiting, selection, and training of a new employee. There are certain tasks in the workflow of the interlibrary loan department that could permit an employee to work from a distance. This is specifically due to resource sharing management systems such as ILLiad. Florida Atlantic University decided to retain an interlibrary loan employee who had to relocate and try telecommuting on a trial basis. This paper details the employee's experiences.     

CALIS馆际互借系统存在的问题及应对措施

天津市各高校图书馆自2009年开始统一使用CALIS馆际互借系统。在使用CALIS馆际互借系统共享版的过程中,用户服务及用户管理仍存在问题。应构建文献传递原文库,完善系统统计功能,实现馆际互借系统与图书管理自动化系统中数据的同步更新,以弥补系统的缺陷。     

Meeting Evolving Research and Curriculum Needs: A Survey of Interlibrary Loan and OhioLINK Borrowing at an Academic Law Library

The research goal was to study the law faculty's interlibrary loan and OhioLINK borrowing activity to assess current subject gaps in the Cleveland-Marshall College of Law Library's collection. The authors analyzed and collated faculty research interests. The results indicate that additional purchases are required to support international law and health law, two curriculum areas currently under development at Cleveland-Marshall.     

Chapter 7: Governing Policies for Interlibrary Loan

Abstract

The incorporation of medical library services in an academic library will bring about substantial changes, and should include the review of the impact of this transition on each individual department. The use of electronic systems to request and deliver Interlibrary Loan documents has evolved gradually in the past twenty years, and affects medical libraries in unique ways. The electronic submission, publication and access to biomedical journal articles are still changing constantly, and contribute to new challenges in interlibrary borrowing and lending. This article focuses on new developments. It includes instructions on how a library can prepare to incorporate a new dimension of service in the midst of these changes.     

国外电子书馆际互借经验与启示

采用光沉积-液相化学法调节电子流向,构建了直接Z型TiO₂/Ag/Ag₃PO_{(4 )}(TAAPO)光催化材料.通过扫描电子显微镜(SEM)、透射电子显微镜(TEM)、X射线衍射仪(XRD)、X射线光电子能谱(XPS)、紫外-可见漫反射光谱仪以及光致发光(PL)光谱仪等手段对其进行表征,并对其在可见光照射下催化降解环丙沙星(CIP)的性能进行了研究.结果表明,当水体pH为3.0,催化剂分散浓度为0.3 g/L,CIP的初始浓度为15 mg/L时,光催化降解体系能够取得最佳的去除效果.在该组条件下,光照120 min CIP的降解率约为99%,并且在经历4个循环后仍然保持了良好的降解效果.在光催化降解CIP的过程中,主要反应活性物种为超氧自由基(·O₂     

中南地区高校图书馆馆际互借与文献传递的现状、问题及建议

通过对中南地区高校图书馆馆际互借与文献传递服务的网上调查，对各高校图书馆馆际互借与文献传递的服务内容、服务对象、收费标准和服务模式进行分析和比较，指出中南地区各高校图书馆馆际互借与文献传递存在的问题，并提出对策。     

A Case for Integration of Interlibrary Loan and Reference

The ongoing debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this article. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys show mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services.     

Access Services

Abstract

Recent library innovations, such as integrated library systems, access to electronic resources, emphasis on patrons' information needs in all formats, renewed interest in quality library services, and the expanded responsibilities of circulation departments have resulted in the merging of certain library functions into a new unit called access services. For this paper, access services is defined as those library functions that facilitate patron access to library information. The focus of this general review is on authoritative monographic and selected journal literature on access services and the various components of access services that was published between the years 1990 and 1999. Pertinent literature published prior to 1990 is reviewed as deemed appropriate. Literature addressing emerging trends in access services is also reviewed.     

Interlibrary Loan Fill Rates: The Audiovisual Conundrum

To execute an effective marketing campaign, especially one featuring a complex process, the library must combine marketing ideas with technological improvements that lower barriers to entry. In conjunction with the University Libraries’ Communications and Marketing Department, Texas Tech's Document Delivery Department embarked on a project to raise user awareness of Document Delivery and the services it offers. This case study examines how Texas Tech's Document Delivery Department lowered its barriers to entry for services and branded the service in order to raise awareness.