Enriching Your Wealth of Resources by Marketing Interlibrary Loan

Interlibrary loan (ILL) is a service that increases user access to resources, however it is of little use if no one knows about it. ILL statistics at libraries generally show that the service as a whole is well used, but upon closer inspection it becomes clear that these high usage statistics are generated by library power users, and not by new, novice, or intermediate users. When conducting thorough research, it frequently extends beyond the holdings of an individual library, which makes ILL essential. Therefore, it is important for users to know about and use this service. While ILL enhances what libraries can offer, very few libraries focus their marketing on ILL. Instead, most libraries simply lump ILL into the marketing of library resources and services in general. In this article we analyze libraries that have broken out of the mold to market ILL in innovative, cost-effective ways, and we will share the marketing campaign we undertook at Wheaton College (IL).     

试论文献传递服务

通过对文献传递服务必要性及国内外文献传递服务的介绍,结合我国的实际情况,对我国文献传递服务提出几点建议。     

Overnight Document Delivery Service

ABSTRACT

In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan.     

UCF Library Express: Planning a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

Off-Campus Postgraduate Students’ Perceptions About Distance Library Support Services: A Case Study of Allama Iqbal Open University Libraries Network

ABSTRACT

The present study was conducted to assess distance learning students’ perceptions about location and physical set up of libraries, collections, resources, and services rendered at thirty-four regional campuses as well as main campus libraries network of Allama Iqbal Open University (AIOU) all over Pakistan. During the spring semester of 2007, a questionnaire was mailed to 250 randomly selected students enrolled in eleven postgraduate programs throughout the country. The response rate was 61.2%, which was made up of 43.1% females and 56.9% males. A majority of the respondents were dissatisfied with the virtual reference services, online database facilities, interlibrary loan, library membership, and borrowing of library material from the AIOU libraries. They were satisfied with the location and physical setup of the libraries, the collections, and the resources of the libraries. The study revealed that most of the respondents used the libraries during workshops as well as for research purposes. The statistical analysis (t = 0.550, Sig. = 0.970) showed that there was no significant difference between the opinion of females and males. The data were analyzed using Statistical Package for Social Sciences (SPSS) for Windows version 10.0.     

Another Look at Food in the Library

ABSTRACT

Budget constraints in academic libraries have led them to seek alternative means of providing patrons with articles without subscribing to every journal requested. In order to determine how academic libraries were doing this for business articles, a study was conducted of selected academic libraries at universities offering MBA degrees. The results of the study indicate that academic libraries use a combination of ways to obtain business articles that are not held in their collections. In addition to traditional interlibrary loan, libraries are providing access to full text databases, subscribing to electronic journals and using commercial document delivery services. This article examines the influence that technology and, especially the Internet, has had on the ability to offer patrons quicker, and often better, access than ever before. In spite of tight budgets, academic libraries are finding innovative ways to fund these services in order to provide timely service to their business faculty and students.     

UCF Library Express: Assessing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

以实践评析BALIS馆际互借服务体系——以中国传媒大学图书馆为例

以中国传媒大学图书馆的BALIS馆际互借工作实践为基础,借助工作中的学习成果,以具体工作实例为切入点,总结分析了BALIS馆际互借服务体系的优势,并提出了BALIS馆际互借服务体系目前存在的待改进之处。     

UCF Library Express: Marketing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a marketing strategy for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Fisher and Pride's (2006) Blueprint for Your Library Marketing Plan. It includes a review of relevant literature on marketing delivery services, service and marketing goals and outcomes, target audiences, marketing messages, message delivery strategies, marketing budget, and management of staff responsibilities. This article is the second in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

CALIS馆际互借系统存在的问题及应对措施

天津市各高校图书馆自2009年开始统一使用CALIS馆际互借系统。在使用CALIS馆际互借系统共享版的过程中,用户服务及用户管理仍存在问题。应构建文献传递原文库,完善系统统计功能,实现馆际互借系统与图书管理自动化系统中数据的同步更新,以弥补系统的缺陷。     

Right Under Their Noses: Helping Patrons Identify the Resources at Their Fingertips

Interlibrary Loan departments (ILLs) repeatedly receive requests for materials already owned by the home library. All libraries have the goal of providing the resources that patrons want and need in an easily searchable manner, but by submitting these requests, patrons unwittingly slow the process of the service by adding an unnecessary middleman into their search process. Interlibrary loan is a great tool for sampling how patrons are using (and mis-using) resources and diagnosing where breakdowns in communication between the library and the patrons regarding searches are taking place. The ILL at Georgia Southern University conducted a qualitative research study with IRB approval to explore this concern. From this research, we will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings have been useful to our Discovery Services managers and our instruction faculty.     

CALIS馆际互借系统存在的问题及应对措施

天津市各高校图书馆自2009年开始统一使用CALIS馆际互借系统。在使用CALIS馆际互借系统共享版的过程中,用户服务及用户管理仍存在问题。应构建文献传递原文库,完善系统统计功能,实现馆际互借系统与图书管理自动化系统中数据的同步更新,以弥补系统的缺陷。     

Ariel via E-mail: New Possibilities for the Non-Ariel Equipped Library

ABSTRACT

Ariel, a software system enabling the transmission of documents over the internet via the FTP protocol initially could only function in a station-to-station manner, usually with machines dedicated solely for this purpose. With Version 2 and up, Ariel stations can now transmit articles via Internet e-mail to be received by any MIME capable e-mail system with sufficient file size capacity. Libraries with Ariel2 are encouraged to enable this feature so that non-Ariel libraries may benefit from this revolutionary technology without expense.     

高校区域教学联合体新型馆际互借服务模式探析——以“南京城东高校图书馆文献资源共享联合体”馆际互借为例

"南京城东高校图书馆文献资源共享联合体"馆际互借服务的开展促进了南京城东地区高校之间的资源共享和协作。新推出的馆际互借服务模式——基于服务本地化的通借通还模式,有其自身的特点和运行模式;在当前开展的馆际互借系列服务活动的基础上,应进一步完善规章制度,扩大服务和合作范围,加强宣传与培训,使馆际互借工作在区域文献资源共享方面更好地发挥作用。     

Unlocking the Interlibrary Loan Code for the United States

A newly revised Interlibrary Loan Code for the United States was approved in 2016, the 100th anniversary of its first appearance. This article outlines the 2-year, iterative revision process undertaken by the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee, including the results of two public surveys and significant changes to the Interlibrary Loan Code for the United States. The authors hope to provide a template for future revisions and share the process with the entire interlibrary loan community.     

Interlibrary Loan Meets Six Sigma: The University of Arizona Library's Success Applying Process Improvement

In 2004, the University of Arizona Library Document Delivery Team embarked on a strategic project to assess the service quality and cost of filling interlibrary loan journal article borrowing requests. The Document Delivery Team utilized a Six Sigma Define, Measure, Analyze, Improve, and Control process improvement method. Improvements that were implemented as a result of this study led to increased satisfaction, decreased turnaround time, and lower cost per delivered article. Customer satisfaction surveys were utilized to discover customer expectations and requirements and to evaluate the effect of improvements on the customer experience. Measurement of internal business processes and cost analysis tools were used to determine cost savings.     

Interlibrary Loan Fill Rates: The Audiovisual Conundrum

To execute an effective marketing campaign, especially one featuring a complex process, the library must combine marketing ideas with technological improvements that lower barriers to entry. In conjunction with the University Libraries’ Communications and Marketing Department, Texas Tech's Document Delivery Department embarked on a project to raise user awareness of Document Delivery and the services it offers. This case study examines how Texas Tech's Document Delivery Department lowered its barriers to entry for services and branded the service in order to raise awareness.     

高校图书馆印刷型图书馆际互借模式分析

馆际互借是图书馆之间或图书馆与其他文献情报机构之间建立协作关系,相互利用对方文献信息资源来满足读者需求的一种资源共享方式。文章以岳麓山地区3所高校馆际互借项目以及美国Borrow direct项目为例,分析了3种主要的印刷型图书馆际互借模式,比较了它们的优缺点,指出了未来图书馆际互借的新趋向。     

An Unmediated Consortia Interlibrary Loan Service: The Data and Discovery of CSU+

Abstract

In July 2017 the California State University system of twenty-four libraries started an unmediated interlibrary loan service for print materials, known as CSU+. This paper examines four years of interlibrary loan data, from two years before CSU+’s launch to two years after, to explore the impact of the new service on interlibrary loan usage. The data shows that CSU?+?dramatically increased interlibrary loan use across the California State University system.