A Review of the Literature of Interlibrary Loan,Document Delivery,and Resource Sharing, 1995-2000

Abstract

Globally, there has been an increased demand for Interlibrary Loan and Document Delivery (ILL/DD) services. As the profession has struggled to meet this demand, many new theories, models, procedures, and technologies have been implemented in libraries and reported in library literature. This article surveys the varied and voluminous literature that has appeared from the years 1995 through 2000. Literature is broadly defined to include not just published books and journal articles, but also conference events, Web sites, and electronic publications. Topics addressed include: Reference Sources for ILL/DD; National and International Initiatives; Theory, Management, and Practice of ILL/DD; Document Delivery; Resource Sharing; and Copyright and Licensing.     

高校图书馆馆际互借与文献传递服务的调查与分析

通过对我国768所本科高校图书馆馆际互借与文献传递服务的网上调查,分析了高校图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费及补贴情况,指出我国高校图书馆馆际互借与文献传递存在区域发展不平衡、服务发展水平参差不齐、服务对象存在局限性、缺乏统一的收费标准、版权意识淡薄等问题,提出了建立专门的协作机构和指导中心、提高对馆际互借与文献传递服务的重视、建立馆际互借与文献传递服务联盟、改进服务方式等对策。     

Taking Interlibrary Loan and Document Delivery to New Frontiers Using Relais ILL

Abstract

Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations.

For a cost-effective and integrated solution to your request management needs, use Relais ILL.

Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly.

The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process.     

中南地区高校图书馆馆际互借与文献传递的现状、问题及建议

通过对中南地区高校图书馆馆际互借与文献传递服务的网上调查，对各高校图书馆馆际互借与文献传递的服务内容、服务对象、收费标准和服务模式进行分析和比较，指出中南地区各高校图书馆馆际互借与文献传递存在的问题，并提出对策。     

Streamlining Document Delivery and Interlibrary Loan Services for Distance Learners

Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.     

Applying Organization Theory to the Interlibrary Loan and Document Delivery Department

Abstract

Anticipating and adapting to change can prove challenging to interlibrary loan units. By incorporating organization theory into interlibrary loan operations, however, interlibrary loan practitioners at all staffing levels can discover new and more effective ways to respond to change. This article explores five organization theory topics as they apply to interlibrary loan: change, communication, culture, leadership, and motivation.     

From Document Delivery to Distant Learning: An Interlibrary Loan Perspective

ABSTRACT

Depending upon the context and how institutions employ it, the term document delivery can mean several things. In some cases, it refers to access of articles via commercial vendors or via full-text databases. Yet for others, it may be a delivery of physical items (such as library books) directly to the faculty member's department or office. For the University of Florida Smathers Libraries, document delivery is a unique service unit administered under the Interlibrary Loan operation, and it is through this element that the distance learning service component was created. The intent of this article is to present a view of a distance learning service model that interlibrary loan and other librarian practitioners may find beneficial when considering the establishment of such a service.     

Unlocking the Interlibrary Loan Code for the United States

A newly revised Interlibrary Loan Code for the United States was approved in 2016, the 100th anniversary of its first appearance. This article outlines the 2-year, iterative revision process undertaken by the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee, including the results of two public surveys and significant changes to the Interlibrary Loan Code for the United States. The authors hope to provide a template for future revisions and share the process with the entire interlibrary loan community.     

对高校图书馆馆际互借和文献传递服务的思考——以四川大学图书馆为例

阐述了高校图书馆开展馆际互借与文献传递服务的必要性,分析了馆际互借与文献传递服务工作中存在的问题,并提出了改进措施。     

Electronic Interlibrary Loan Delivery with Ariel and ILLiad

SUMMARY

Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change.     

许可协议中馆际互借和文献传递条款研究

对数据库引进中所签订的56份许可协议和国外6种主要数字资源许可协议模型进行调研,重点分析其中与馆际互借和文献传递相关的条款,并寻找国际公约和版权法中的法律依据,旨在为国内图书馆在数字资源环境下的馆际互借和文献传递工作提供借鉴。     

The Way Forward: Improving Interlibrary Loan Service Delivery at a Caribbean Academic Library

The Alma Jordan Library (AJL) is located on the St. Augustine Campus, Trinidad and Tobago and is the largest academic library in the University of the West Indies' library system. This article examines interlibrary loan and document delivery (ILL/DD) services, discusses existing ILL/DD activities, and analyzes usage statistics at this Caribbean educational institution. It reviews the current literature that exists about ILL/DD in the Caribbean and other academic institutions outside the region. This article serves to add to the body of literature on this topic and provides practical recommendations for improving the current service.     

公共图书馆馆际互借与文献传递服务调查与分析

通过对我国46家公共图书馆馆际互借与文献传递服务的网上调查,分析了公共图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费情况,指出我国公共图书馆馆际互借与文献传递存在服务细节有待重视、区域内公共图书馆间的合作较欠缺、缺乏与高校图书馆的合作、缺乏对"联合参考咨询与文献传递服务网"的利用、面向协议馆提供服务的图书馆较少等问题,提出了提高对馆际互借与文献传递服务的重视、加强区域内公共图书馆间的合作、加强与高校图书馆的合作、充分利用"联合参考咨询与文献传递服务网"、完善馆际互借与文献传递服务方式等建议。     

Survey Says…?: Assessing Interlibrary Loan/Document Delivery Use and Awareness for Responsive Service Delivery

Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.     

Common Practices for Interlibrary Loan and Document Delivery at a Small Private University

Abstract

The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses.     

An Interview Forum on Interlibrary Loan/Document Delivery with Lynn Wiley and Tom Delaney

Abstract

The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigiouscommendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001), Information Resource Retrieval Center Coordinator at the University of Illinois, Urbana-Champaign. Questions were written by Douglas Hasty, a member of the editorial board of the Journal of Access Services.     

The Role of an Operations Manager in Interlibrary Loan and Document Delivery Services

Abstract

The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation.     

First Sale Farther Out: Is There a Future for Interlibrary Loan

This essay examines how ideas about changing the structure of libraries through climates for electronic publication and platforms for digital scholarship marginalize the importance of First Sale. The essay argues that consequences of being inattentive to First Sale’s fate have the potential to eat away the basis for effective dissemination of content, to a much greater extent than is generally realized or acknowledged.     

国内“馆际互借”研究文献分析

通过对国内"馆际互借"研究文献的统计与分析,以发现我国"馆际互借"研究文献的现状以及存在的不足,并提出"馆际互借"研究未来的发展。     

The Impacts of Library Services on Interlibrary Loan Requests Canceled due to Local Availability

Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.