A Review of the Literature of Interlibrary Loan,Document Delivery,and Resource Sharing, 1995-2000

Abstract

Globally, there has been an increased demand for Interlibrary Loan and Document Delivery (ILL/DD) services. As the profession has struggled to meet this demand, many new theories, models, procedures, and technologies have been implemented in libraries and reported in library literature. This article surveys the varied and voluminous literature that has appeared from the years 1995 through 2000. Literature is broadly defined to include not just published books and journal articles, but also conference events, Web sites, and electronic publications. Topics addressed include: Reference Sources for ILL/DD; National and International Initiatives; Theory, Management, and Practice of ILL/DD; Document Delivery; Resource Sharing; and Copyright and Licensing.     

高校图书馆馆际互借与文献传递服务的调查与分析

通过对我国768所本科高校图书馆馆际互借与文献传递服务的网上调查,分析了高校图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费及补贴情况,指出我国高校图书馆馆际互借与文献传递存在区域发展不平衡、服务发展水平参差不齐、服务对象存在局限性、缺乏统一的收费标准、版权意识淡薄等问题,提出了建立专门的协作机构和指导中心、提高对馆际互借与文献传递服务的重视、建立馆际互借与文献传递服务联盟、改进服务方式等对策。     

Taking Interlibrary Loan and Document Delivery to New Frontiers Using Relais ILL

Abstract

Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations.

For a cost-effective and integrated solution to your request management needs, use Relais ILL.

Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly.

The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process.     

中南地区高校图书馆馆际互借与文献传递的现状、问题及建议

通过对中南地区高校图书馆馆际互借与文献传递服务的网上调查，对各高校图书馆馆际互借与文献传递的服务内容、服务对象、收费标准和服务模式进行分析和比较，指出中南地区各高校图书馆馆际互借与文献传递存在的问题，并提出对策。     

Streamlining Document Delivery and Interlibrary Loan Services for Distance Learners

Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.     

Applying Organization Theory to the Interlibrary Loan and Document Delivery Department

Abstract

Anticipating and adapting to change can prove challenging to interlibrary loan units. By incorporating organization theory into interlibrary loan operations, however, interlibrary loan practitioners at all staffing levels can discover new and more effective ways to respond to change. This article explores five organization theory topics as they apply to interlibrary loan: change, communication, culture, leadership, and motivation.     

Electronic Interlibrary Loan Delivery with Ariel and ILLiad

SUMMARY

Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change.     

公共图书馆馆际互借与文献传递服务调查与分析

通过对我国46家公共图书馆馆际互借与文献传递服务的网上调查,分析了公共图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费情况,指出我国公共图书馆馆际互借与文献传递存在服务细节有待重视、区域内公共图书馆间的合作较欠缺、缺乏与高校图书馆的合作、缺乏对"联合参考咨询与文献传递服务网"的利用、面向协议馆提供服务的图书馆较少等问题,提出了提高对馆际互借与文献传递服务的重视、加强区域内公共图书馆间的合作、加强与高校图书馆的合作、充分利用"联合参考咨询与文献传递服务网"、完善馆际互借与文献传递服务方式等建议。     

The Way Forward: Improving Interlibrary Loan Service Delivery at a Caribbean Academic Library

The Alma Jordan Library (AJL) is located on the St. Augustine Campus, Trinidad and Tobago and is the largest academic library in the University of the West Indies' library system. This article examines interlibrary loan and document delivery (ILL/DD) services, discusses existing ILL/DD activities, and analyzes usage statistics at this Caribbean educational institution. It reviews the current literature that exists about ILL/DD in the Caribbean and other academic institutions outside the region. This article serves to add to the body of literature on this topic and provides practical recommendations for improving the current service.     

Common Practices for Interlibrary Loan and Document Delivery at a Small Private University

Abstract

The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses.     

The Role of an Operations Manager in Interlibrary Loan and Document Delivery Services

Abstract

The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation.     

An Interview Forum on Interlibrary Loan/Document Delivery with Lynn Wiley and Tom Delaney

Abstract

The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigiouscommendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001), Information Resource Retrieval Center Coordinator at the University of Illinois, Urbana-Champaign. Questions were written by Douglas Hasty, a member of the editorial board of the Journal of Access Services.     

国内“馆际互借”研究文献分析

通过对国内"馆际互借"研究文献的统计与分析,以发现我国"馆际互借"研究文献的现状以及存在的不足,并提出"馆际互借"研究未来的发展。     

网络环境下馆际互借分层分级管理模式初探

近年来,随着馆际互借服务的不断拓展与延伸,物流与信息流不同步,不同体系图书馆间缺乏横向实质性联系,各图书馆标准化、自动化水平发展不平衡等问题都成为目前馆际互借发展的制约因素。为解决这些问题,既需要借鉴发达国家和地区的经验,也要兼顾我国馆际互借的发展状况与运行机制,因此提出网络环境下馆际互借全国分层分级管理模式以供业界同仁探讨。     

提高外文期刊保障能力的有效途径——文献传递服务

通过对当前高校图书馆外文期刊馆藏建设所面临问题的分析,以及国外大学图书馆的经验介绍,提出了网络文献传递服务是普通高校图书馆提高外刊保障能力的有效手段。并结合我校文献传递工作的实践,提出了提高文献传递满足率的几点建议。     

Participate in Professional Activities by Serving on a Conference Planning Committee: Strategies for Beginning Interlibrary Loan Professionals

The author provides guidance, based on her personal experience, to interlibrary loan staff at all levels to contribute to professional organizations outside of their own library. She encourages interlibrary loan professionals to volunteer for the planning committee of interlibrary loan specific conferences or events as one way to serve the profession on a wider scale. Furthermore, the author outlines numerous benefits and lists selected events that may accept volunteers.     

Electronic Document Delivery in Pakistan: A Case Study

SUMMARY

Describing her experience of establishing an Electronic Document Delivery Service at the library of the Lahore University of Management Sciences (LUMS), the author discusses the various issues, which significantly effect the net cost, delivery time and management process of providing such a service by a library in Pakistan. While presenting multiple options leading to an effective solution, the advantages and disadvantages of each option have been highlighted, and their implications, with particular reference to Pakistani libraries, have been discussed. The various points to be considered by Pakistani Librarians, while selecting a commercial Document Provider, have also been discussed. In the end, the author discusses the potential of using the Electronic Document Delivery facility as a time-saving and cost-effective tool for Resource Sharing among libraries in Pakistan.     

GIL Express in Georgia: An Interlibrary Loan/Circulation Hybrid for Circulating Books

This article recounts the history of the GIL Express initiative in Georgia, from its conception in 1994 to present. It describes the method of delivery and record keeping and discusses the strong points and challenges of the service. It concludes with some possible future plans for the service.