Do Off-Campus Students Still Use Document Delivery? Current Trends

ABSTRACT

The tremendous increase in the availability of full text electronic resources has been particularly beneficial to distance education students who do not have easy access to print collections. However, Western Michigan University (WMU) has been experiencing a decrease in requests for traditional document delivery of print based materials. This article presents a case study of WMU document delivery services for the distance education community. A survey was also conducted of libraries serving distance education programs to determine whether other institutions are also experiencing a decrease in usage of document delivery. Survey results show a more universal trend toward decreasing requests for delivery of print based articles; book requests are also decreasing but not at the same rate. The article concludes with some possible reasons for the decrease in usage of document delivery for distance education.     

UCF Library Express: Marketing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a marketing strategy for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Fisher and Pride's (2006) Blueprint for Your Library Marketing Plan. It includes a review of relevant literature on marketing delivery services, service and marketing goals and outcomes, target audiences, marketing messages, message delivery strategies, marketing budget, and management of staff responsibilities. This article is the second in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

Streamlining Document Delivery and Interlibrary Loan Services for Distance Learners

Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.     

Surviving a Distance Learning Accreditation Visit

Abstract

Columbus State University (CSU) was the first higher education institution in Georgia to experience an on-site distance learning program review by the regional accreditation agency, the Southern Association of Colleges and Schools (SACS). Library services and personnel are essential in the support and delivery of distance learning at CSU and were therefore critical elements in the SACS review. The role of the library, campus preparations, the on-site visit, and the review outcomes are discussed in this paper. Initiated by a “substantive change” in the quantity of distance learning offerings, CSU's accreditation experience can prove beneficial to others as there is a similarity in the review process despite differences among institutions and accreditation agencies.     

馆际互借网络数据库服务和管理系统的开发与应用

传统的馆际互借模式已无法适应信息时代馆际互借和文献传递的要求。清华大学图书馆结合多年来在馆际互借工作中积累的实践经验,利用互联网络迅速发展的有利条件,开发出基于Web的“清华大学图书馆馆际互借数据库服务和管理系统”。该系统的使用不仅极大地提高了馆际互借工作的效率、质量和服务水平,而且使其更加规范化和现代化。     

Selecting Electronic Document Delivery Options to Provide Quality Service

Abstract

Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop.     

文献传递服务满足率之探讨——以中国科学院文献情报中心文献传递服务为例

通过对中国科学院文献情报中心在CSDL文献传递系统中文献“未满足”请求统计，对满足率、未满足请求的原因、未满足请求的出版物类型等主要因素进行分析。从出版物获取渠道、联合目录、集成检索系统、价格政策等方面，对提升文献传递服务“满足率”进行探讨。     

Reaccreditation at Nova Southeastern University

Abstract

Reaccreditation offers academic libraries concerned about improving library services to distance students with an important opportunity to obtain support from their academic institutions. Nova Southeastern University (NSU) Libraries provides a case study of how one library has used the reaccreditation process to increase both the administration's cooperation and funding for document delivery, online resources, bibliographic instruction, and local library resources to distance students.     

UCF Library Express: Assessing a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

LIS Graduate Students as Library Users: A Survey Study

Library and information science (LIS) students at the University of Illinois, Urbana-Champaign, were surveyed to ascertain their patterns of library use and their perceptions of the value of various library services. The data reveals similarities and differences to previously studied general graduate student populations, at both Illinois and other universities. The analysis highlights differences between distance and on-campus students, an important division in LIS professional education. Beyond the utility of the findings for understanding the information needs and behaviors of the target population, the study sheds light on pre-professional LIS students' use of libraries and their attitudes toward services they are being trained to provide.     

Bridging the Gap Inside … Inside Document Delivery

Abstract

Librarians today are faced with many choices when acquiring information and directing their users to the sources they need. This is most evident with serials. The choices have become more confusing with new options requiring libraries to determine what a full text purchase actually buys, how to be sure users can identify the material needed, and then how to acquire the actual material in the most appropriate media. Providing access by the piece is a valid solution that can help lead to the transition to full text online journals. This article critiques the use of the British Library Document Supply Centre's “inside” service and its use at the University of Illinois at Urbana-Champaign Library (UIUC). The article concludes with a review of the components of a good document delivery system.     

UCF Library Express: Planning a Faculty Delivery Service

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.     

ILLiad,Document Delivery,and the Distance Student: How Document Delivery Can Enhance Support for Distance Library Users

ABSTRACT

Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs.     

What is a “MIVER” and How Does the Library Prepare for It?

ABSTRACT

The Military Installation Voluntary Education Review (MIVER) assesses the quality of selected on-base higher education programs and assists in the improvement of such programs through recommendations to the institutions and the military services. This poster relates the experience of one librarian's participation in such a review of the master's degree program in adult education offered by Kansas State University at Ft. Leavenworth. Topics covered include: the librarian's role in preparing the self-study document; steps taken to gather information; collaboration with responsible administrators/faculty members; pre-visit telephone interview with a site inspector; attending the actual site visit; and recommendations from the site team. Shared highlights and benefits specific to this librarian's experience include: developing a better working relationship with the teaching faculty; implementing a new method of reaching the students; gaining new knowledge of library services needed by this particular group of distance students; exploring opportunities for further activities; and reviewing outcomes and commendations received from the MIVER team.     

西南联大图书馆文献资源建设及其启示

西南联合大学是中国高等教育史上的一座丰碑,其图书馆的文献资源基本满足当时教学之需。依据史料,从西南联大图书馆独特的采购制度、社会各界的捐赠、馆际互借等方面,探寻西南联大图书馆文献资源建设的经验,从而为新时期高校图书馆文献资源建设提供可资借鉴的思想资源。     

Desktop Delivery of Printed Materials at Auburn University

Abstract

In 2000, Auburn University Libraries implemented a new service, named AUBIExpress, to provide desktop delivery of print materials held at its three campus libraries. AUBIExpress provides electronic PDF copies of articles and book chapters from print resources located at Draughon Library (the main campus library), the Library of Architecture, Design and Construction, and the Veterinary Medical Library. The service is available, free, to Auburn University faculty, staff, graduate students, persons with disabilities and distance education students. There is a maximum request limit of five items per person per day and an item size limit of 50 pages. Requests, submitted through an online form, are usually processed within 2-4 business days.     

The Coming of Full-Service Access

Summary

This paper provides criteria for document delivery vendor selection and substantive data to support an innovative realignment of budget allocations, staffing, and services to better meet the expectations and needs of the academic library user. A review of two projects incorporating document delivery into ready reference and acquisitions is followed by an extensive analysis of four major document delivery vendors as part of a research project funded by The University of Montana Faculty Grant Program and the Mansfield Library. Criteria to assess four commercial document delivery vendors are analyzed based on their use by faculty representing three academic departments. The findings of all three projects support the integration of document delivery services within a framework of integrated collection development, technical services and public services.     

Internet Filters

ABSTRACT

As technology continues to influence the way we do business, change has been and will continue to be inevitable. All around us, we see the Internet playing a major role in our lives from the way we pay bills and do banking to the way we buy stock, shop as consumers, and obtain an education. You can't escape it, and librarians long ago realized this truth. To wit library services have evolved to accommodate the informational needs demanded by this ever-expanding industry. This evolution of library services can be seen, for example, in the way we promote and provide reference, circulation, and reserves services with inroads even into technical or resource services. With distance education libraries are positioning themselves to be major players in this phenomenon at all levels: local, national, and international. One library service that is beginning to proceed into the distance-learning arena is interlibrary loan/document delivery. Interlibrary Loan, a traditional library service for local users, whether provided by an academic, public, or special library is finding itself in the distance education movement. To explore this, the focus of this article is to examine the ways in which interlibrary loan impacts and supports distance education through technology and services.     

From Document Delivery to Distant Learning: An Interlibrary Loan Perspective

ABSTRACT

Depending upon the context and how institutions employ it, the term document delivery can mean several things. In some cases, it refers to access of articles via commercial vendors or via full-text databases. Yet for others, it may be a delivery of physical items (such as library books) directly to the faculty member's department or office. For the University of Florida Smathers Libraries, document delivery is a unique service unit administered under the Interlibrary Loan operation, and it is through this element that the distance learning service component was created. The intent of this article is to present a view of a distance learning service model that interlibrary loan and other librarian practitioners may find beneficial when considering the establishment of such a service.     

The Global Library: Providing Resources and Services to International Sites

As institutions of higher learning focus on positioning strategically in the global and online education market, it is critical for academic libraries to realize their roles in supporting the institutional missions, one of which is to assist scholars, faculty, and students, regardless of location. This responsibility is fulfilled not only through the talents and dedication of librarians and library staff, but also with technology. The Brooklyn Campus Library of Long Island University (LIU) seized the opportunity and took a proactive approach to providing library resources and services to the university's Global College (GC) community. After carefully evaluating the needs of faculty and students across the globe, the authors recount how the library supports the teaching and learning activities of this unique user group. A library portal enables users at various international sites to use the library's abundant resources and customized services with ease, as well as to ensure that the library serves the Global College's mission of scholarly achievement. This article describes the LIU Brooklyn Campus Library's efforts to promote and implement customized resources and services to users on different continents.