An evaluation on the effectiveness of Web 2.0 Startpages (Netvibes & Pageflakes) within NHS libraries

Carol McCormick was Learning Resources Advisor in the library at James Cook University Hospital, South Teesside when she completed her BSc (Hons) Librarianship (Work Based Learning) degree at Northumbria University. She gained a 1st Class Honours and is now Learning Resources Librarian. Carol's dissertation formed part of a wider action research project into the provision of current awareness services at James Cook University Hospital. This article reports on the evaluation which was conducted after a Web 2.0 Startpage, or portal, had been introduced to improve access to current awareness information for all staff within the Trust. It is the second article in the Dissertations into practice series to examine the use of web‐based tools to improve access to information for NHS staff. AM     

Supporting Academic Health Centers with Knowledge Management: Learning from the Web

In a 2003 publication, the Association of Academic Health Sciences Libraries (AAHSL) made explicit the many ways in which a library might contribute to an academic health center's success through knowledge management (KM). Building on Success: Charting the Future of Knowledge Management within the Academic Health Center elucidated the ways in which a library can serve as the center of an organization's KM initiatives. The study and application of knowledge management tools is formidable; unlike information management (IM), the field of knowledge management has roots in a seemingly infinite and wide-ranging number of professional and academic disciplines. The planning of institutional KM initiatives is not commonly discussed, and history shows knowledge management projects often fail to thrive. This column introduces the topic of knowledge management and includes suggested Web-based resources for further understanding and project planning.     

Managing knowledge to support the patient journey in NHS Scotland: strategic vision and practical reality

BACKGROUND: The strategy for NHS Scotland Knowledge Services is set in the context of a global transition to a networked model of management within health services. OBJECTIVES: Development planning for NHS Scotland aims to establish strategic vision and operational delivery systems which meet the needs of this changing health environment. METHODS: Analysis of knowledge needs at strategic organizational level and through consultation with healthcare staff form the basis of a vision of seamless knowledge support throughout all stages of the patient journey, based on a hybrid model of complementary human- and technology-based knowledge networks. RESULTS: The central role of the NHS Scotland e-library as a system-wide technology infrastructure facilitating management of both explicit and tacit knowledge is described. The implementation pathway and approaches to evaluation are outlined, based on practical steps to translate the concept of knowledge networks into a working reality. CONCLUSIONS: The model emerging is that of a knowledge matrix, with the primary delivery system comprising inter-dependent human, organizational and technology-based networks focused on the overriding common purpose of improving patient care.     

Forward view: advancing health library and knowledge services in England

This article is the fourth in a series on New Directions. The National Health Service is under pressure, challenged to meet the needs of an ageing population, whilst striving to improve standards and ensure decision making is underpinned by evidence. Health Education England is steering a new course for NHS library and knowledge services in England to ensure access to knowledge and evidence for all decision makers. Knowledge for Healthcare calls for service transformation, role redesign, greater coordination and collaboration. To meet user expectations, health libraries must achieve sustainable, affordable access to digital content. Traditional tasks will progressively become mechanised. Alongside supporting learners, NHS librarians and knowledge specialists will take a greater role as knowledge brokers, delivering business critical services. They will support the NHS workforce to signpost patients and the public to high‐quality information. There is a need for greater efficiency and effectiveness through greater co‐operation and service mergers. Evaluation of service quality will focus more on outcomes, less on counting. These changes require an agile workforce, fit for the future. There is a bright future in which librarians’ expertise is used to mobilise evidence, manage and share knowledge, support patients, carers and families, optimise technology and social media and provide a keystone for improved patient care and safety.     

Stephen Colbert's Civics Lesson: How Colbert Super PAC Taught Viewers About Campaign Finance

This study tests whether exposure to The Colbert Report influenced knowledge of super PACs and 501(c)(4) groups, and ascertains how having such knowledge influenced viewers' perceptions about the role of money in politics. Our analysis of a national random sample of adults interviewed after the 2012 presidential election found that viewing The Colbert Report both increased peoples' perception of how knowledgeable they were about super PACs and 501(c)(4) groups and increased actual knowledge of campaign finance regulation regarding these independent expenditure groups. Findings suggest that the political satirist was more successful in informing his viewers about super PACs and 501(c)(4) groups than were other types of news media. Viewing The Colbert Report also indirectly influenced how useful his audience perceived money to be in politics.     

Becoming Extra-Textual: Celebrity Discourse and Paul Robeson's Political Transformation

During the 1930s, news media constructed celebrities as individuals whose public lives naturally reflected (or expressed) their private lives. Paul Robeson, however, offered an intriguing challenge to such seamlessness, foreshadowing contemporary evocations of celebrity that highlight the fabricated nature of public personas. I posit that during the 1930s, the discursive formations of scandal and movie stardom challenged celebrity seamlessness by constructing Paul Robeson as a site of extra-textuality: Paul Robeson “the artist” became detached from Paul Robeson “the man.” Although mired in essentialism, Robeson's extra-textuality was crucial to his activism, for it ultimately created the space from which he voiced his most impassioned political polemics. Thus both regressive and liberatory, the discourses of scandal and movie stardom mediated Paul Robeson's transition from spiritual-singing aesthete to outspoken political activist.     

Working together: supporting projects through action learning

Recent years have seen tremendous growth in knowledge management projects within the NHS. Project staff must acquire rapidly a wide range of task-related skills. Conventional training courses may be inappropriately timed or unavailable to project staff. Action learning provides a group-based means of meeting skills deficits associated with project management and delivery. This paper describes an action learning set for project staff on five knowledge management projects within Trent Region. A brief evaluation aimed to identify most and least useful and most and least enjoyable features of the action learning set. Comments on the facilitation and the content of the action learning sessions are analysed. Action learning is feasible in meeting the training needs of project staff. It may also provide a means of meeting the shared learning needs of communities of practice within a virtual environment. Knowledge management does not merely involve management and delivery within innovative projects but also requires exploiting shared learning across projects.     

Health literacy and COVID‐19

In early 2020, the world experienced an unprecedented health crisis. When the pandemic of coronavirus was declared by the World Health Organization, it brought with it sudden and dramatic changes to everyday life. In the UK, the key message from the Government was to ‘Stay at home, protect the NHS, save lives’, sending out a clear warning that failing to stay at home would put other lives and the ability of the NHS to cope at risk. This editorial discusses COVID‐19, how society responded and the vital role that health literacy plays in saving lives during a global health emergency.     

Scottish toolkit for knowledge management

BACKGROUND: Using specific examples, this paper describes the tools, methods and resources used to develop Managed Knowledge Networks (MKNs) within the NHS Scotland e-Library (http://www.elib.scot.nhs.uk). MKNs help to complete the knowledge management cycle by providing a place to share the learning and discuss the evidence for practice through combining the use of the published material (explicit knowledge) with the experience and knowledge held by individuals, communities and organizations (tacit knowledge). OBJECTIVES: First of all, this paper outlines the e-Library infrastructure, which provides an inter-operable framework to manage the published knowledge using a metadata management system; and a knowledge-sharing tool to support the development of MKNs. It then covers the various stages involved in developing an MKN: gathering and analysing information needs in a variety of ways; presenting and organizing the resources and services for the users as identified in the needs analysis; managing the tacit, personal and local knowledge. CONCLUSION: The toolkit described enables the Knowledge Services Group to take the needs of users, transcribe these into Specialist e-Libraries to provide access to the published information and to support this with accessing and sharing the knowledge of colleagues via MKNs.     

Emerging Issues in Academic Library Cataloging & Technical Services

This article responds to Jonathan Tuttle's article “The Aphasia of Modern Subject Access” in which Roman Jakobson's semiology of “shared codes” consisting of preexisting signs is offered as the explanation for two redundant linguistic tools associated with cataloging: LCSH and LCC. The article criticizes Tuttle's terminology, his semiology, and his argument that selection and combination are both necessary for the operation of language but each are associated with only one of these tools.

“The Aphasia of Modern Subject Access” by Jonathan Tuttle appears in Cataloging &; Classification Quarterly, Vol. 50, Issue 4, 2012, pp. 263—275. doi: 10.1080/01639374.2011.641199. Jonathan Tuttle's “Jakobsonian Library Science? A Response to David Bade” appears in Cataloging &; Classification Quarterly, Vol. 51, Issue 4, 2013, pp. 439—440. doi: 10.1080/01639374.2013.763321.     

All for one, one for all: collaboration between NHS and Higher Education in establishing provision of a multi-disciplinary, hospital-based library and information services

Developing multi-disciplinary library and information services is high on the agenda for many NHS trusts and this brings with it a climate of change for both those who manage and work in services today. The development of such new services needs to be carefully managed and developed, and this presents a challenge for librarians and service managers. In the UK during 1999 and 2000, Aintree Hospital Trust, in conjunction with Edge Hill College of Higher Education, established a truly multi-disciplinary service based at its hospital site and managed by Edge Hill. This paper outlines the key stages in the development of the Library and Information Service with the focus on the management of change, collaboration and the development of a unique partnership between Higher Education and an NHS trust. The case study example will provide an outline of strategic and project planning, with insights into staff management and development, delivering user expectations and developing stakeholder relationships in the health library setting.     

Knowledge Management Perceptions in Academic Libraries

Despite the increasing interest taken in knowledge management (KM) by a wide range of practitioners as well as the library and information science (LIS) community, knowledge management is not systematically applied in libraries. Due to the complexity of knowledge, as well as the multifaceted nature of knowledge management, there is no consensus among LIS professionals regarding its relation to information management. In this context, the current study aims at exploring how library employees perceive knowledge management, as well as which KM tools and techniques are adopted by academic libraries. The results indicate that although practitioners are aware of knowledge management and appreciative of its benefits not only for library performance but also for LIS professionals' future career options, there is a lack of clarity on fundamental KM issues. Finally, academic libraries take steps towards capturing the knowledge of their users and internal explicit knowledge; however, social practices such as communities of practice, which facilitate tacit knowledge and expertise sharing, are not adopted.     

Developing multidisciplinary library services in trust hospitals: a case study at the City Hospitals Sunderland NHS Trust

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Librarians Do It Differently: Comparative Usability Testing with Students and Library Staff

Usability testing on library search tools was conducted with ten students and eighteen library staff members at Syracuse University. The study addressed three research questions: (1) Do the ways in which librarians carry out search tasks on the library Web site vary from those of student users?; (2) Are those variations indicative of different mental models, i.e. different experience with and knowledge about the content and search tools on the Web site?; and (3) If there are differences, what are the implications of those different models for the usability of the site by students? Participants were tasked by using the library's Web site to locate both known items and items about a subject in the library's collection. The two groups differed in the success with which they were able to complete the tasks, as well as the time used. There were differences in the selection of search tools, the syntax used within the search box, the expectations of how library resources are organized, and the level of persistence as tasks were performed. Students’ behavior is characteristic of different mental models for how search tools work. The results are applicable to the design of the library's Web site and have implications for how library staff conduct reference and instruction services.     

Access and Conservation at Pompeii: Strategies for Sustainable Co-existence

ABSTRACT

The extraordinary surviving paintings and floor surfaces at Pompeii are subjected daily to environmental degradation and anthropic pressure. In 2017, the ancient city was visited by 3,400,000 tourists – almost 1,000,000 more than a mere 5?years earlier. This figure looks set to increase, as a result of the revival that the site has undergone in recent years, thanks to generous funding from the European Union and the work of the Great Pompeii Project, which has enabled the reopening of a large number of domestic properties and indeed entire urban quarters which had been closed for decades. However, the increase in site usage necessitates more attention to be paid to conservation. Preventive conservation and planned maintenance, overseen by the Great Pompeii Project, represent the first response. It is conducted by a multi-disciplinary team of archaeologists, architects, conservators and specialists who are present on the site every day, responsible for the management of emergencies, and policy planning through organisation, study, application and evaluation of the consequences. Due to increased tourist numbers, the monitoring team covers every single accessible building, to study the dynamics of visitor flow, and to identify possible interventions to mitigate the effects of anthropic pressure.     

An investigation into the move towards electronic journals: a case study of NHS libraries in Kent,Surrey and Sussex

Electronic journals are so embedded into practice in academic libraries that it is easy to forget that this is not the case everywhere. In NHS libraries, for example, the staff face a particular set of issues. This article is based on Rebecca England's dissertation on this topic, completed as part of the MSc Econ course in Information and Library studies at Aberystwyth University. Rebecca is E‐resources Librarian at the Maidstone and Tunbridge Wells NHS Trust. She investigated the momentum towards electronic journals in NHS libraries in the Kent, Surrey and Sussex region and the potential for a regional purchasing consortium. AM     

Embedding knowledge management in the NHS south-west: pragmatic first steps for a practical concept

Knowledge management, like clinical governance, is a practical science. Clinical governance, with its emphasis on creating an environment where clinical quality is monitored and acted upon, is one of the foundation stones of the new National Health Service (NHS). Both knowledge management and clinical governance need to share the same criteria in order to operate. Using these two pragmatic concepts and the premise of a practical approach, this article seeks to identify the drivers for knowledge management in the NHS, highlight national initiatives and focus on the steps libraries in the south-west of England have taken to make knowledge management a reality. In so doing, the central role of the library and information service has been reinforced and embedded and librarians have been recognized for their real worth to their organizations.     

Journal usage in NHS hospitals: a comparison report of total usage at an acute NHS Trust and a specialist NHS Trust in the North West of England

BACKGROUND: Health care libraries spend a large amount of their non-pay budgets on the purchase of scientific, technical and medical journals. In a typical hospital library in the National Health Service (NHS) North West Strategic Health Authority (SHA), this can represent between 80 and 90% of the collection development budget. METHODS AND RESULTS: Data were collected from 1 December 2005 to 30 November 2006 using COUNTER-generated usage statistics obtained from publishers' administration tools. Between the two trusts included in the study, 93 376 full-text article downloads were recorded; of these, 15 952 or 17.1% articles were downloaded from national core content journals via Proquest. Photocopies made by users for their own use were recorded whenever this data were available. CONCLUSIONS: NHS staff at the sites included in this study recorded a high volume of journal usage. There was a marked difference in usage patterns between the acute and specialist trusts in the study. The journals provided by national core content represented a much higher proportion of total usage at the acute trust (29.9%) compared with the specialist cancer trust (4.5%). This study supports the view that the local purchasing of journal titles is an important component of the overall journal-based information provision to NHS staff.     

Libraries and the R&D strategy: a way forward

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