Change Management in Public Libraries: Research-Based Political Strategies

Abstract

This study presents seven change management strategies for public libraries: (1) specify the major issue, (2) map the decision cycle, (3) identify circuits and tessellations, (4) target receptive audiences, (5) mobilize civil society support (6) minimize resistance with win-win issues, and (7) maintain legitimizing processes. These strategies are derived from historical case study of a single US case over a 93-year span. The strategies are elaborated using qualitative data from the case. The findings build on existing literature and contribute new knowledge and new methods to the research area. The strategies have practical import for public library managers.     

澳大利亚公共图书馆的服务与管理

概括地介绍了澳大利亚的公共图书馆，包括国立图书馆、州立图书馆和一般的公共图书馆。文章以作者所工作的雅拉－墨尔本图书馆为具体例子，列举了图书馆的各项服务，并探讨图书馆的管理经验，特别是人员的结构和服务质量的衡量。     

Managing Cultural Change in Public Libraries

Embedded and sustained cultural change is a holy grail which has been pursued for many years. This article provides a framework for achieving cultural change in public libraries, which are one of the longest and most enduring public sector institutions. This framework has been developed by synthesizing the ideas of Karl Marx (“From each according to his ability and to each according to his needs”) and Abraham Maslow (The Hierarchy of Needs). This mixture of political science and psychology provides a new way of framing the challenge of cultural change in public libraries. It creates a solid conceptual and theoretical basis for the changes required to transform Traditional Libraries (which serve only 20% of the community) into libraries, which are Community Led (to reach 50%) and Needs Based (to reach 80% and beyond). This evaluation framework will enhance the understanding of public libraries; but to understand the world is not enough—we must also seek to change it. And so this article also gives practical examples of how the framework can be applied.     

图书馆知识管理的发展战略

分析中国进入知识经济时代后图书馆面临的机遇与挑战,指出图书馆引入知识管理的必要性,并提出图书馆知识管理的两个发展战略,即内部的管理战略和外部的服务战略。     

Perceptions of Transformational Leadership in Academic Libraries

ABSTRACT

Transformational leadership is highly correlated with effective organizations and successful change, yet few studies of this leadership style exist in the library literature. This study examined perceptions of transformational traits in academic library leaders. The study asked academic librarians at 4 year institutions to rate their library's leadership using the Multifactor Leadership Questionnaire. While the librarians perceived their library leaders to be more transformational than transactional, the mean score for transformational leadership was middling, as were the scores for each of the transformational components. This could indicate a lack of change readiness in these libraries.     

公共图书馆志愿服务项目化管理比较研究

近年来,公共图书馆志愿服务得到了快速发展,并逐渐形成项目化、社会化、制度化的发展趋势,积累了一定的实践经验,然而,从全国范围来看,各省志愿服务整体发展不均衡。本文从中美公共图书馆志愿服务入手,参考项目管理的知识体系理论,对两国公共图书馆志愿服务进行比较,分析异同,在总结经验与不足的基础上,提出促进我国公共图书馆志愿服务发展的有益建议。     

Reference Desks in Public Libraries: What Happens and What To Know

With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today’s libraries? Understanding the needs today’s reference librarians face can be useful in developing ways to support those needs. Asking them to make some predictions on the future of public library reference work gives Library and Information Science (LIS) students, and libraries preparing for the future, a valuable look at the expertise provided by experience. This understanding will help make some realistic decisions about reference staffing and service needs and provide some guidance for those aspiring to careers in public library reference.     

Agile Project Management in Libraries: Creating Collaborative,Resilient, Responsive Organizations

Libraries must continually adapt to meet the ever-changing needs of users. Doing so requires the ability to be flexible and respond quickly. This is a case study of how The George Washington University Libraries rethought its approach to collection development using a cross-functional, team-based strategy that leveraged the benefits of Agile project management. Adopting an Agile approach to collection development maximized the impact of the library’s financial resources and enabled staff to develop new skills. This project underscores the value of collaboration, agility, and experimentation in libraries.     

公共图书馆高质量发展:内涵、定位与任务

推动公共图书馆高质量发展,是新发展阶段图书馆事业建设新要求,旨在提升服务覆盖面和实效性、促进优质均衡。均等化、标准化、普惠性、品质化、高效能、可持续发展共同构成了公共图书馆高质量发展的基本要素。高质量发展赋能公共图书馆新定位,成为品质阅读服务中心、社会公众交往中心、城市创新策源地、地方文化传承中心。“十四五”时期公共图书馆高质量发展,包括空间再造、全域服务、情报加工、智慧应用、文旅融合、治理能力提升等重点任务。     

Changing Libraries: Facilitating Self-Reflection and Action Research on Organizational Change in Academic Libraries

Visualization and mapping techniques can build a dynamic picture of information practices, including action research, within libraries, raising awareness of how the information landscape at each library may both support and retard research into the library's information practices. These techniques have implications for researchers as they generate richer data than interview or survey techniques, or methods that only take one “snapshot” of the state of practice. The data are also available to participants immediately, thus, allow for co-operative inquiry to take place in the library. Examples are offered from a project under way in two Norwegian academic libraries.     

现代公共文化服务体系中的公共图书馆

中国公共图书馆经历了百余年的发展历史,从现代公共文化服务体系建设的角度考量,还存在设施布局类型单一、建制行政化、“孤岛”运行和服务滞后等问题。在现代公共文化服务体系框架下,公共图书馆应以创新手段推进公共阅读的均衡发展,以需求为导向提高服务效能,引入竞争机制增强发展动力,应用先进科技创新服务方式,建立法人治理结构,努力实现中国公共图书馆的转型升级、跨越发展。参考文献5。     

美国公共图书馆管理启示

针对美国公共图书馆的管理问题,广泛收集资料,分析得出美国公共图书馆的特点,并由此得出几点启示,提出美国公共图书馆管理中值得我国公共图书馆学习借鉴的地方和我们今后改革的方向。     

图书馆读者服务中细节管理探究

细节管理是服务艺术的最好体现.为此,结合"一线服务"的实践,指出图书馆读者服务中的细节管理应体现在多些提倡、创意、人性化、沟通、理解等,促进读者服务流程更加细化,使其具有可知性和可控性,在细节管理中提升图书馆的服务品位.     

基于公益物品理论的社区图书馆管理模式

公益物品理论与公共选扦理论是美国政治经济学家埃莉诺·奥斯特罗姆（Elinor Ostrom）提出的公共服务供给的分析理论,是近10年政治经济学最热门的管理理论之一。社区图书馆属于社会公益物品范畴,因此可以借鉴埃莉诺·奥斯特罗姆关于公益物品的管理模式,分析每种模式用于社区图书馆的优势、弊端及可行性,并结合社区图书馆的实际情况加以选择,以便更好地发挥社区图书馆的服务职能。     

国外主要国家图书馆的管理决策与实施研究

[目的/意义]国外主要国家图书馆在管理决策与实施方面积累了很多成功的经验,值得我国借鉴,可以促进我国图书馆提高管理决策的科学性和实施的高效性。[方法/过程]梳理各国的相关法律、规程、战略规划、年度报告和资料汇编中关于管理决策系统、实施保障、监督模式等方面的内容,提炼支撑决策与实施的组织建制、人员配置、监督审计等制度设计方案。[结果/结论]国外主要国家图书馆的管理决策与实施都采用决策权、执行权和监督权相分离的运作模式。以馆长为首的管理层负责提出决策建议并执行审议通过的决策,以理事会为代表的决策层负责审议、批准决策方案,专设的监督机构负责监督管理的实施,并向主管部门提交评估和审计报告。我国应完善法律保障体系,在法人治理结构的改革试点中借鉴分权治理的制度设计,对管理流程进行调整优化,并尝试灵活多样的机构设置。     

Every Step You Change: A Process of Change and Ongoing Management

ABSTRACT

Established services have the benefit of experienced and knowledgeable staff, confirmed money streams, designated space and resources, and recognized links to users and stakeholders. So when change needs to happen, it requires a great deal of patience, skill, and an unwavering belief in a better future. After more than 30 years operating in a large academic institution, a distance education (DE) library service needed change. Services needed to be added, resources needed to be improved, and overall processes needed to be streamlined and upgraded. This article will reveal the dramatic changes that occurred over the span of 6 months to change this service from an office literally drowning in paper with a “this-is-the-way-we've-always-done-things” orientation to a new paperless service with a Web-based request, monitoring, and statistical tracking system. Screen shots demonstrate how staff track requests and keep separate records for library and distance education departmental reporting purposes.     

微博在国内图书馆中应用状况调查及相应发展对策

文章借助新浪平台对国内44家图书馆微博进行调研,分析微博在国内图书馆中的应用状况并找出存在的问题,提出强化高校图书馆微博建设、深化微博服务内容、将微博与其他Web2.0技术相结合的发展对策。     

Public Libraries by Design: Embracing Change at Low Cost

ABSTRACT. Creating new public programming that showcases new technology is an idea that has great appeal for most public libraries. This article summarizes ideas that emerged from a library planning charrette that was hosted by the Louisville Free Public Library, with the M.I.T. Design Laboratory facilitating. The article also suggests ways in which innovation and experimentation can be implemented at low cost within the bounds of an existing public library infrastructure. The use of open source Internet content resources is recommended as a source of inspiration.     

浅论县级公共图书馆个性化信息服务模式与发展策略

文章分析了县级公共图书馆开展个性化信息服务的必要性和可行性，提出了个性化信息服务的方式，针对县级公共图书馆开展个性化信息服务普遍存在的问题，从多方面分析，提出发展策略，期待县级公共图书馆的个性化信息服务朝着系统化、普及化、规范化的方向发展。     

Summary from The Committee on the Public Libraries in the Knowledge Society

This article describes the strategic and political work in the public library sector in Denmark resulting in a strategy report The Public Libraries in the Knowledge Society, published in 2010. This report provides a framework for understanding the current situation of the libraries and gives recommendations for library leaders and policy makers in the field.