地市级公共图书馆参考咨询工作的变化与对策

本文着重分析地市级公共图书馆参考咨询工作发生的新变化以及面临的新问题，结合当前参考咨询工作的实际状况，提出了相应的对策。     

浅谈地市级公共图书馆特色参考咨询服务

分析了目前地市级公共馆开展特色参考咨询服务存在的问题,探讨了特色参考咨询服务的主要内容,提出了开展特色参考咨询服务的保障措施。     

浅谈地市级公共图书馆特色参考咨询服务

分析了目前地市级公共馆开展特色参考咨询服务存在的问题,探讨了特色参考咨询服务的主要内容,提出了开展特色参考咨询服务的保障措施。     

市场经济条件下公共图书馆参考咨询工作的策略

论述了公共图书馆参考咨询工作在新的历史条件下所具有的社会作用和新的发展趋势,经过对图书馆传统参考咨询服务工作的反思,提出了如何更好地开展信息咨询服务工作的新思路和新举措。     

谈我国西部地区公共图书馆的参考咨询服务工作

本文从诸多方面和不同层面对我国西部地区公共图书馆的参考咨询服务及其未来模式进行了阐述，并讲述了对图书馆员工进行培训的重要性。     

浅议新时期公共图书馆参考咨询工作的措施

本文主要从树立现代咨询服务观念，完善咨询人员的知识结构，创新咨询服务内容、提高咨询效率四个方面论述了新时期公共图书馆如何作好参考咨询工作以及今后咨询工作的发展方向。     

公共图书馆数字化参考咨询工作探讨

通过对国内外图书馆数字化参考咨询服务的讨论分析,提出了我国公共图书馆实现数字化参考咨询服务三步走的战略,即第一步建立各自为政的以电子邮件和网络聊天室为主的数字化参考咨询系统;第二步是建立地区性网络合作化数字参考咨询系统;第三步是实现全国性乃至全球性合作化数字参考咨询系统。     

关于公共图书馆开展参考咨询工作的思考

本论述了参考咨询工作的重要性及开展参考咨询工作的方法和条件。     

公共图书馆参考咨询服务发展趋势

公共图书馆的参考咨询服务需实现传统和现代的对接，并利用新的工作方法、手段和模式，适应网络环境和数字环境下的社会需求，拓宽参考咨询服务空间。     

公共图书馆数字参考咨询工作的探讨

文章概述了美国图书馆数字参考咨询服务的模式,分析了国内参考咨询服务的发展现状,探讨了公共图书馆数字参考咨询服务工作的开展。     

国内公共图书馆数字化参考咨询服务调查

对全国46个公共图书馆数字化参考咨询服务进行调查。结果表明:有33个馆开展了此项服务,占被调查总数的71%;服务模式主要有电子邮件和实时在线回答。服务项目主要有:专家咨询、常见问题解答和文献传递服务等。数字参考咨询服务的资源主要是网络信息资源和馆藏资源。表4。参考文献6。     

Reference Services in Rural Libraries

Abstract

The information age has changed libraries of all types and sizes in ways that no one could have predicted. For a rural library, though, changes have been fast and furious and have made a dramatic impact on the very nature of the library and the services the library offers. Rural libraries went from a gathering place for community activities to fully wired information centers in a matter of a few years. The article addresses what these changes mean for reference services-one of the most basic functions of a public library. While people are consuming more information than ever, will the rural library be able to keep up with this demand even with the Internet? The article explores reference services in rural public libraries, using examples from libraries in central and northern Illinois, giving consideration to the nature of reference services, how they have changed over time, and how this compares to small libraries in a metropolitan setting.     

谈数字图书馆的咨询服务

从数字图书馆的定义和功能出发，论述了数字图书馆参考咨询服务的必要性，并进一步阐明了数字咨询馆员的角色。     

影响城市公共图书馆服务的大环境因素

城市公共图书馆的服务,受到很多方面的影响,文章从政治因素、经济因素、文化因素、技术因素和用户因素进行了分析。     

试论地市图书馆的专利信息咨询

因特网上蕴藏着丰富的专利信息资源，这为地市图书馆开展专利信息咨询工作提供了条件，本文结合笔者实践，介绍了如何利用因特网免费查找中国专利文献和专利说明书全文。并围绕地市图书馆如何搞好专利信息咨询，从硬件建设和服务理念及服务模式上提出自己的见解。     

Characteristics of E-Mail Reference Services in Selected Public Libraries,Victoria, Australia

SUMMARY

An analysis of 96 question and answer pairs from the Bayside Library Ask a Librarian Service found that 54 percent of the queries were received from Bayside residents. Forty-seven percent of the e-mail reference questions were classed as research queries. Although only 25.1 percent of the queries were submitted for formal education purposes, all of these were research questions, and took longer than any other category to answer. In 2001, only 6 of the 54 questions submitted were tertiary level questions, but it took a median time of 95 minutes to answer each one. The 24 general interest category questions took a median time of 47.5 minutes to answer, which is almost half the time it took to answer a tertiary level query.

Librarians from three other public libraries in Victoria offering e-mail reference were interviewed, and compared and contrasted with the Bayside Library Service.

Issues of disproportionate labour, the appearance of the passive role of the e-mail reference user, and the wisdom of public libraries devoting significant resources to answer questions for formal education were raised.     

试论数字图书馆的信息参考服务

信息参考服务是图书馆读者服务的一项重要内容。对用户来说,理想的数字图书馆信息参考服务模式是:智能化的数字图书馆系统、完善的用户教育培训加上高度有效的个别咨询三位一体的机制。表2。参考文献6。     

Reference Services and Media in Academic Libraries

Summary

This paper examines the impact of new and developing media on academic libraries, specifically discussing technology which enables video and movie clips to be transferred over intranets and the Internet. This Web technology could have implications for other electronic media and databases, for offering extended services, including training and orientation for new staff and students; and for online library instruction modules. More generally, the article will discuss some issues, ramifications, protocols, and legal implications involved when libraries introduce and implement new multimedia services and other web-based resources.     

知识管理与图书馆参考服务

在分析知识管理定义及其要素的基础上，提出应该在图书馆参考服务工作中实施知识管理策略，并从知识领航和管理模式两个方面讨论了知识管理在图书馆参考服务中的应用与实践。     

Reference Service in Local Public Libraries

The study investigated staff deployment at the reference service points of two large and two small local public libraries in the Sydney metropolitan area. Hypotheses investigated concerned expected differences between large and small libraries. The method used involved identification of the levels of staff employed and observation of tasks performed by staff. The results revealed significant differences between types of activities performed in the large and small libraries with the staff in the former performing more reference related tasks. The combined reference/circulation desk is seen as a problem in developing reference service. Staff attitudes are also considered to play an important part in the development of reference service.