高校图书馆员工工作满意度调查量表的编制研究

对北京市8所高校130名图书馆员工的工作满意度做了调查,目的是找出影响员工工作满意度的主要因素,为高校图书馆管理者制定满足员工需要的管理政策提供依据。通过调查研究、员工访谈和专家咨询等方法,设计高校图书馆员工工作满意度量的初始表,借助SPSS13．0统计分析软件,进行了项目分析和因素分析,修正工作满意度量初始表,建立了一个正式的包含6个维度、36个题项的高校图书馆员工工作满意度量表。经过信度检验,该表具有优良的效度,可以进一步推广应用于同行业人员的工作满意度研究。     

北京地区高校图书馆组织氛围与员工沉默测评

为提高图书馆服务质量和馆员满意度,探讨图书馆组织氛围与员工沉默问题,文章选取北京地区六所不同类型和层次的高校进行测试,运用结构方程模型(SEM)分析方法修订本土化ClimateQUAL^TM量表,验证中国背景下员工沉默量表(ESS),并对测量数据进行分析。本研究确定了5维度17题项本土化ClimateQUAL^TM,以及3维度12题项中国式ESS。对北京地区6所高校图书馆组织氛围与员工沉默的分析结果显示:"985工程""211工程"高校馆员对组织氛围评价更低,员工沉默行为更严重;馆员随着年龄增长对组织氛围评价呈下降趋势,员工沉默行为则呈上升趋势;不同组织中弱势群体员工沉默行为具有一定的共性。     

学科馆员服务质量评价指标体系研究

文章对高校图书馆学科馆员服务质量评价的必要性和作用进行了阐述,在对国内外学科馆员服务质量评价指标体系简要分析的基础上,提出了高校图书馆学科馆员服务质量评价的基础指标体系,并对评价模型的选择进行了简要的分析.     

基于SPSS问卷调查的高校图书馆读者满意度影响因素分析

本文采用问卷调查法,并基于SPSS统计分析,对高校图书馆读者满意度的影响因素进行分析,得出影响图书馆读者满意度的因素依次是馆藏资源配置、馆员素质、便利性服务、图书馆环境及借阅制度,在此基础上提出了提高高校图书馆读者满意度的对策建议。     

读者满意度影响因素调查研究——以三所师范类院校为例

本文运用实证研究的方法,选取三所师范大学图书馆的900名读者作为样本,通过问卷调查的形式对影响读者满意度的因素进行了调查分析。调查结果显示,读者所需文献的可获得性、图书馆的人文环境和图书馆的自然环境是影响读者满意度最关键的3个因素。图书馆应该进一步强化读者研究,并建立一个基于读者满意度的图书馆工作评价考核体系来改进工作,提高读者满意度。     

基于验证性因子分析的高校图书馆读者满意度评价研究

从读者满意度的影响因素入手,构建评价体系理论模型,通过问卷调查的方式收集数据,以验证性因子分析模型为主要研究方法,根据修正指标拟合模型,构建高校图书馆读者满意度评价体系,并进行实证分析,最终从四个方面对提升读者服务工作质量提出合理化建议,希望为提升读者服务工作的质量提供科学决策的依据。     

基于LibQUAL+TM的高校移动图书馆服务质量评价研究——以西安交通大学移动图书馆为例

基于用户的图书馆服务质量评价体系LibQUAL+TM,构建包含数字资源、服务效果、馆员、移动设备及网络环境4个方面共16个指标的高校移动图书馆服务质量评价模型.并以此为基础,对西安交通大学移动图书馆开展问卷调查,进行数据分析,提出改进高校移动图书馆服务质量的有效措施.     

图书馆员工作满意度微观影响因素实证研究

员工工作满意度影响员工对工作的态度。本文通过对天津高校图书馆员的问卷调查和统计数据,分析了不同员工个体属性在工作满意度上的差异表现,得出晋升、培训、沟通交流是影响图书馆员工满意度的重要因素,并做相应分析。     

基于积分制管理的高校图书馆阅读推广体系构建

随着高校图书馆阅读推广实践工作的推进,高校图书馆阅读推广服务效果评价困难、缺乏长效机制等问题逐渐凸显.文章分析了推广馆员、推广对象和推广资源三大阅读推广要素中制约高校图书馆阅读推广良性发展的因素,从积分制管理的角度,对高校图书馆阅读推广体系的构建进行探索和设计,以期为高校图书馆阅读推广事业的开展及后续研究提供参考.     

高校图书馆员工离职倾向关系模型的建立

文章以国内8所高校130名图书馆员工的离职倾向调查所得数据为基础,根据BP人工神经网络算法原理,建立了高校图书馆员工离职倾向与领导管理、人际关系、工作本身、工作压力、福利报酬和发展前途6个影响因素之同的关系模型,并分析了各因素对离职倾向的影响程度.     

基于模糊综合评价的图书馆读者满意度分析

读者满意度是体现图书馆服务水平及其影响力的一项重要指标。作者描述了图书馆读者满意度评价的现实背景,依据读者满意度测评特点,从图书馆的文献、人员、环境和设备等四个维度详细构建了图书馆读者满意度评价指标体系。并以湘潭大学图书馆为实证研究对象,运用层次分析法确定了指标体系的各项指标权重,依据模糊综合评价方法的相关理论进行了图书馆读者满意度测评分析。并在最后根据图书馆读者满意度测评结果提出了今后的改进建议,为图书馆读者满意度的测评提供新的可行性评价方法。     

独立学院图书馆读者满意度研究——以苏州大学应用技术学院图书馆为例

文章以公有民办独立二级学院图书馆读者满意度为例,利用问卷调查结合因子分析的方法研究独立学院图书馆读者满意度,得出结论:独立学院图书馆读者满意度主要受图书馆员的服务效果、图书馆的设施条件、信息资源获取、环境因素以及获取资料方便程度五个方面的影响,其中服务态度和效果对读者满意度影响最大,同时独立学院学生对学生助理的满意度高于其他正式图书馆员的满意度。     

The evolving role of the librarian in evidence-based medicine.

Librarians' participation in evidence-based medicine (EBM) is rooted in past practices, most notably in clinical medical librarianship. EBM extends the librarians' role beyond identification of the literature to involvement in practicing and teaching quality filtering and critical appraisal of the literature. These activities require librarians to acquire new knowledge and develop new skills. A professional development program for librarians at the Library of the Health Sciences (LHS) at the University of Illinois at Chicago (UIC) is described. The program's goals are to increase librarians' skills and support the EBM curricular initiative at the UIC College of Medicine (COM). The unique program has been a collaborative effort of the LHS and the COM. The locally developed classes provide librarians with instruction in clinical study designs, statistical concepts, and critical appraisal of the literature. Other interventions such as an EBM round table are also described. The programs' success is measured by librarians' growing involvement in EBM medical curricula, journal clubs, and morning reports. Additionally, librarians gained competence in new skills and professional satisfaction from working collegially with COM students, residents, and faculty.     

Healthcare librarians and the delivery of critical appraisal training: attitudes, level of involvement and support

Background: Although healthcare librarians are undertaking training in critical appraisal skills, what is not so clear is the impact of the training on the understanding and dissemination of these skills. Objectives: This study aims to examine the attitudes of healthcare librarians towards delivering critical appraisal training and their level of involvement. Methods: A questionnaire survey of 57 library services across 48 NHS Trust Library Services in north‐west England followed up with 21 semi‐structured interviews. Results: Seventy‐three per cent of respondents felt that they ought to be involved in delivering critical appraisal training, however less than a third (29%) are actually involved. Librarians are involved in critical appraisal facilitation at various levels. Conclusions: Debate continues over the extent of librarian involvement in delivering critical appraisal training. As long as healthcare librarians recognise their own capabilities and identify the boundaries within which they feel comfortable then there is no reason why they should not be involved in delivering critical appraisal training.     

The African American Male Librarian: Motivational Factors in Choosing a Career in Library and Information Science

A recent American Library Association (ALA) report has shown that less than 1% of credentialed librarians are African American males. This article discusses possible reasons for this dearth; and, in an effort to inform future LIS recruiting and marketing campaigns, the included study attempted to discover which factors lead African American males to choose to pursue a graduate degree in library and information science (LIS) and practice LIS as a career. The study also canvassed African American male librarians’ views on gender advantage in LIS, their career goals, perceived triumphs and challenges in LIS, and level of job satisfaction.     

图书馆读者服务质量评价指标及方法研究

读者服务质量评价一直是图书馆工作评估中的薄弱环节，其理论和方法的研究正逐渐引起图书馆学界的关注。根据全面、客观的原则，提出了“读者满意程度”与“图书馆服务实绩”相结合的评价指标以及定量与定性相结合的评价方法。强调通过权重系数突出新形势下图书馆“工作人员”，信息教育，知识服务的重要性。     

建立高校图书馆立体交流体系的几点思考

为提高高校图书馆馆员服务意识,提升图书馆的服务水平,文章提出在图书馆馆员与读者、馆员与馆员以及图书馆与读者群体之间建立一个全方位的立体交流体系,并以此作为支撑,充分发挥高校图书馆教学和科研的辅助作用,进一步提高读者的满意度。     

A journal club is an effective tool for assisting librarians in the practice of evidence-based librarianship: a case study

OBJECTIVE: To establish a journal club for librarians, which aimed to develop appraisal skills and assist in the application of research to practice. METHODS: Fourteen health librarians were invited to attend a journal club. Each month a librarian was responsible for preparing a scenario, choosing a research paper, and selecting a checklist. The paper was appraised by the club, and a critically appraised topic (CAT) prepared. Six months later, a questionnaire was sent to all librarians. RESULTS: Six out of 14 librarians attended the journal club and five out of six returned the questionnaire. All five agreed that attending the journal club helped them develop appraisal skills, write a CAT and be more critical of research. Four agreed they always identified a research paper first, then formulated a question. One librarian agreed that applying results to their own practice was difficult, one disagreed and three were neutral. CONCLUSION: Journal clubs can be effective at developing appraisal skills and writing a CAT, as well as increasing the reading of library research. Librarians still need assistance in identifying and using questions directly from their own practice. The journal club has helped some librarians to apply evidence to practice, but others find the research is not always directly relevant.     

A STUDY OF AGE AND TENURE AS IT PERTAINS TO JOB SATISFACTION

Over the past 15 years, an understanding of the dimensions of job satisfaction has become recognized as a significant factor for the effective management of many occupational groups. As librarians continue to turn their attention toward managerial issues, it is important that job satisfaction be studied within the context of the profession. The purpose of this study is twofold. (1) to review both essays and empirical research that pertain to the management of librarians, and (2) to describe an empirical study that analyzes the relationship between age, tenure, and job satisfaction for a sample of 64 professional librarians. The results revealed that the librarians studied experienced relatively constant levels of job satisfaction across three different age and tenure categories. The primary job dissatisfaction noted related to age and satisfaction with supervision and co-workers.     

学生读者的需求满意度调查分析--以厦门大学为例

通过对厦门大学图书馆问卷调查所获数据进行分析,比较不同类型学生读者在文献资源、资源获取便利性、环境与设施、馆员和服务等方面满意度评价的异同,并思考如何更好地满足读者需求。