Using the results of a satisfaction survey to demonstrate the impact of a new library service model

Background: In 2005, the University of Calgary entered into a contract to provide library services to the staff and physicians of Alberta Health Services Calgary Zone (AHS CZ), creating the Health Information Network Calgary (HINC). Objectives: A user satisfaction survey was contractually required to determine whether the new library service model created through the agreement with the University of Calgary was successful. Our additional objective was to determine whether information and resources provided through the HINC were making an impact on patient care. Methods: A user satisfaction survey of 18 questions was created in collaboration with AHS CZ contract partners and distributed using the snowball or convenience sample method. Results: Six hundred and ninety-four surveys were returned. Of respondents, 75% use the HINC library services. More importantly, 43% of respondents indicated that search results provided by library staff had a direct impact on patient care decisions. Conclusions: Alberta Health Services Calgary Zone staff are satisfied with the new service delivery model, they are taking advantage of the services offered, and using library provided information to improve patient care.     

图书馆的价值体系及其价值服务战略思考

图书馆的价值是读者价值、社会价值、资金提供者价值、馆员价值的动态有机综合。资金提供者价值是图书馆价值存在的前提和保证，读者价值是图书馆价值的核心和最直接体现，馆员价值是创造图书馆价值的基础，社会价值又是形成图书馆价值的基本资源和环境条件，并全面影响着资金提供者、读者、馆员价值的形成和提高。这四种价值相互促进又相互制约，构成了图书馆的基本价值体系。价值服务战略的核心就是如何围绕这四梦够值誓价值体系采取服务战略，来努力实现图书馆价值的最大化。     

An end user search service in an academic health sciences library

This paper describes the experience of an academic health sciences library which made BRS/After Dark, an end user search service, available to its clientele as a complement to its mediated search service. The library environment, initial publicity efforts and administrative procedures are discussed. An attempt is made to evaluate the usefulness of the service in a library environment. This evaluation, covering a three-month period, is based on the observations of the librarians administering the service and an exit interview conducted with searchers over a two-month period. User satisfaction, both observed and recorded, was quite high; however, the librarians found that users had more difficulty in constructing appropriate search strategies than had been anticipated. Overall, the service is assessed as highly useful.     

Using EPIC to search the OCLC Online Union Catalog in a health sciences library

EPIC is a service that provides keyword or subject access to the OCLC Online Union Catalog (OLUC). This capability increases the success rate for title location as well as the potential uses of the OLUC. The features of the EPIC system, application of these features to the OLUC, and specific uses in health sciences libraries are described in this article.     

Communications--a supplement to medical library service

The University of Wisconsin Medical Center and University Extension established a Medical Communications Center in the Medical Library of the University in September of 1967.THE OBJECTIVES OF THE MEDICAL COMMUNICATIONS CENTER WERE: [List: see text]     

Utilization of process improvement to manage change in an academic library

Changing the way that academic libraries operate is necessary to accommodate increasing demands for resources with shrinking materials budgets. This article demonstrates how one library administration is managing change. It also shows that these methods can be adapted to fit the specific needs of other institutions.     

Using scenarios to identify and manage allocation decision risks

This paper employs the solver function in Microsoft Excel? to make a ‘what-if' analysis of library materials budgetary allocation decisions. Two sets of allocation constraints are presented and used to describe two different theoretical scenarios: (1) a slight materials budget increase and (2) a significant materials budget decrease. In each scenario, the associated allocation ‘parity' risks are identified using solver and the outcomes of different risk management strategies are considered. Sensitivity to context requires different risk management solutions to minimize conflicts between stakeholders with competing interests. By pre-managing allocation risks, the decisions allow library materials budgets to be optimized.     

创新图书馆体制 营造服务社区网络

通过回顾、分析图书馆服务社区的实践与作用，并针对现行体制对图书馆事业发展的制约，提出了创新图书馆体制，逐步建立总馆／分馆制，营造服务社区网络，推动公共图书馆事业整体发展的新思路。     

图书馆信息服务的未来与我国图书馆现有服务的拓展

本文介绍了图书馆信息服务的新技术以及国外信息服务的新方式，探讨了我国图书馆信息服务方式的拓展。     

Intent-based diversification of web search results: metrics and algorithms

We study the problem of web search result diversification in the case where intent based relevance scores are available. A diversified search result will hopefully satisfy the information need of user-L.s who may have different intents. In this context, we first analyze the properties of an intent-based metric, ERR-IA, to measure relevance and diversity altogether. We argue that this is a better metric than some previously proposed intent aware metrics and show that it has a better correlation with abandonment rate. We then propose an algorithm to rerank web search results based on optimizing an objective function corresponding to this metric and evaluate it on shopping related queries.     

现代化图书馆有偿信息增值服务刍议

文章综合了现代图书馆提供有偿信息增值服务的依据,分析了技术发展和市场机制对图书馆信息服务提出的挑战,提出图书馆提供有偿信息增值服务的策略,并指出有偿信息增值服务需要注意的问题。     

当博客遇到数字图书馆--数字图书馆服务新思维

博客是一种正在迅速发展的网络现象,极具个性化和互动性等特点,倡导思想和知识的共享,集中体现了新一代的网络精神.数字图书馆可以充分利用博客方式和技术,拓展服务思维,开创数字图书馆新时代.     

开放存取期刊与专业图书馆的文献服务

文章从开放存取的概念出发,阐述了当前国内外OA期刊的发展状况,研究了专业研究机构的文献资源建设与服务,提出专业图书馆宣传利用OA的现实意义.     

网络环境与深化图书馆服务

从知识经济时代的特征、网络环境的优势出发,论述现代图书馆应发挥的作用.图书馆应利用原有的优势,结合现代网络时代特点,开展高效的信息服务,进行用户教育,使读者充分使用图书馆现有资源和网上丰富的信息资源.     

美国图书馆服务追踪与剖析

创客空间服务、机器人存取服务、3D打印服务、无纸图书馆是美国图书馆服务的新形式。机器人存取和无纸图书馆,更是未来图书馆发展的新模式。文章旨在研究和追踪美国图书馆发展的新趋势、新动向,以期开阔国内同行的视野,使我国的图书馆事业紧跟世界的发展潮流。     

高校图书馆参考咨询工作的数字化挑战

论述了在传统图书馆向数字图书馆转型的过程中,数字化参考咨询工作已成为现代高校图书馆重要的用户服务项目。为此,数字参考咨询工作必须要建立一整套完备的、科学的服务体系迎接网络化信息技术的挑战。     

构建农村服务体系 拓展全民共享空间

本文认为县级图书馆作为文化事业发展的一个重要载体,应当充分发挥其对乡镇、村图书馆（室）的辐射作用,建立起能够保障农民平等享有社会文明成果的权益碡资源共享体系。大丰市图书馆创新服务模式,努力打造面向农村、面向农民的资源共享平台,为推动基层文化新一轮的跨越发展进行了大胆而有益的尝试,取得了良好的社会效益。