虚拟品牌社区顾客信息获取对价值共创的影响模型构建

[目的/意义] 针对虚拟品牌社区顾客信息获取和价值共创问题,探讨顾客在虚拟品牌社区中多种信息获取对社区价值共创的影响机理,可提出管理启示,为虚拟品牌社区信息管理提供参考。[方法/过程] 结合价值共创和品牌关系相关理论,引入描述社区关系质量状况的3个维度要素,建立虚拟品牌社区顾客信息获取对价值共创影响的分析框架,并对各因素间影响机理进行详细分析。[结果/结论] 在虚拟品牌社区中,顾客企业信息获取、引导信息获取和关系信息获取,能够积极影响其社区沉浸、社区依恋和社区互动状态,有利于改善社区中顾客-社区之间的关系质量,进而促进虚拟品牌社区价值共创行为的产生。     

Referenced Publication Years Spectroscopy applied to iMetrics: Scientometrics,Journal of Informetrics,and a relevant subset of JASIST

We have developed a (freeware) routine for “Referenced Publication Years Spectroscopy” (RPYS) and apply this method to the historiography of “iMetrics,” that is, the junction of the journals Scientometrics, Informetrics, and the relevant subset of JASIST (approx. 20%) that shapes the intellectual space for the development of information metrics (bibliometrics, scientometrics, informetrics, and webometrics). The application to information metrics (our own field of research) provides us with the opportunity to validate this methodology, and to add a reflection about using citations for the historical reconstruction. The results show that the field is rooted in individual contributions of the 1920s to 1950s (e.g., Alfred J. Lotka), and was then shaped intellectually in the early 1960s by a confluence of the history of science (Derek de Solla Price), documentation (e.g., Michael M. Kessler's “bibliographic coupling”), and “citation indexing” (Eugene Garfield). Institutional development at the interfaces between science studies and information science has been reinforced by the new journal Informetrics since 2007. In a concluding reflection, we return to the question of how the historiography of science using algorithmic means—in terms of citation practices—can be different from an intellectual history of the field based, for example, on reading source materials.     

Social media engagement forms in government: A structure-content framework

This article presents a structure-content framework to characterize social media engagement between government and the public because related scholarship fails to adequately link the concepts. The term structure refers to the flow of information—or the direction of messages from one type of account to another (e.g., a government agency to the public or vice versa) and the extent to which they interact. The term content represents the messages' intended goals and meaning. This framework integrates both concepts, notably the communication modes model (an example of structure) with content categories such as transparency, symbolic presentation, customer service, coproduction, and citizen participation. Because it is more comprehensive than typologies focused on either concept alone, the article more thoroughly conveys the complexity of available engagement opportunities. Facebook data from Hurricane Florence exemplify the model and account for both routine and critical operating conditions.     

Benchmarking participation of Canadian university health sciences librarians in systematic reviews

This study describes the current state of Canadian university health sciences librarians'' knowledge about, training needs for, and barriers to participating in systematic reviews (SRs). A convenience sample of Canadian librarians was surveyed. Over half of the librarians who had participated in SRs acknowledged participating in a traditional librarian role (e.g., search strategy developer); less than half indicated participating in any one nontraditional librarian role (e.g., data extractor). Lack of time and insufficient training were the most frequently reported barriers to participating in SRs. The findings provide a benchmark for tracking changes in Canadian university health sciences librarians'' participation in SRs.     

Backstabbing in Organizations: Employees’ Perceptions of Incidents,Motives, and Communicative Responses

This study examined employees’ perceptions of backstabbing in the workplace and an initial typology was developed for backstabbing incidents, perceived motives, and communicative responses. We employed thematic inductive analysis and unitizing to develop the typology and approached this study from the decoder's perspective (the target), whereas previous research on other negative behaviors in the workplace focused on the encoder's perspective (the perpetrator). Results indicated that active incidents (e.g., talked behind back) were more prevalent than passive incidents (e.g., withheld information), perceived motives were primarily self-interest (e.g., self-advancement), and communicative responses included interaction (e.g., confronted backstabber), action (e.g., left job), and inaction (e.g., ignored). Other responses were emotion and cognition. Demographics indicated that this phenomenon cuts across numerous organizations, industries, and hierarchical positions.     

Editor's introduction to the forum on defining applied communication scholarship

Although public meetings are a frequent method of public participation and risk communication, little research investigates what citizens think about their use in environmental management. To examine satisfaction with public meetings, residents of two neighboring communities received questionnaires following a public meeting about a local landfill. Respondents included residents who did and did not attend the meeting. Irrespective of whether respondents had ever attended a public meeting, meeting expectations and perceptions of relational/informational communication at meetings, including whether respondents thought meeting organizers were genuinely interested in participants' comments or meetings were informative, predicted satisfaction. Perceived risk associated with the recent meeting's topic and credibility of government agencies that frequently conduct meetings also predicted satisfaction.     

Supporting collaborative research in information science: The RADAR program as a model for academic-practitioner team engagement

Supporting academics and practitioners to collaborate is critical to advance innovations in research and practice. The Research Assistance and Development for Australian Researchers (RADAR) program was designed to: 1) provide funding to teams to implement co-designed, practice-informed research projects; and 2) to document academics and practitioners' experiences of a scaffolded program of support for collaborative research. Conducted within a larger project exploring strategies to foster research culture in information science, the RADAR program developed a community of practice to share experiences through group meetings, blogging, and webinars. Teams conducted original research over 12-months, from initial design through data collection and publishing. Qualitative interviews were conducted at two points in the program, to document RADAR participants' experiences. Findings demonstrate practitioners and academics bring complementary skills and expertise to collaborations, which enhances research practice for mutual benefit. However, collaborators also have specific needs requiring further support from employers, associations, and funders, for meaningful outcomes.     

Scientific community detection via bipartite scholar/journal graph co-clustering

This paper stems from the observation that researchers in different fields tend to publish in different journals. Such a relationship between researchers and journals is quantitatively exploited to identify scientific community clusters, by casting the community detection problem into a co-clustering problem on bipartite graphs. Such an approach has the potential of leading not only to the fine- grained detection of scholar communities based on the similarity of their research activity, but also to the clustering of scientific journals based on which are the most representative of each community. The proposed methodology is purely data-driven and completely unsupervised, and does not rely on any semantics (e.g. keywords or a-priori subjective categories). Moreover, unlike “flat” data structures (e.g. collaboration graphs or citation graphs) our bipartite graph approach blends in a joint structure both the researcher's attitude and interests (i.e., freedom to select the venue where to publish) as well as the community's recognition (i.e., acceptance of the publication on a target journal); as such may perhaps inspire further scientometric evaluation strategies. Our proposed approach is applied to the Italian research system, for two broad areas (ICT and Microbiology&Genetics), and reveals some questionable aspects and community overlaps in the current Italian scientific sectors classification.     

Providing Perpetual Access to Government Information

Abstract

The past few years have seen the Government Printing Office (GPO) move from managing predominantly paper based government publications to collecting, organizing, and disseminating government information electronically. Serious concerns have been raised about perpetual access and authentication of government information in the new digital environment. This article focuses on GPO's plans to preserve both electronic and tangible government information resources and the initiatives being taken by GPO in collaboration with the library community and other stakeholders to address these matters.     

Examining the role of Web site information in facilitating different citizen–government relationships: A case study of state Chronic Wasting Disease Web sites

This paper develops a framework to assess the text-based public information provided on program level government agency Web sites. The framework informs the larger e-government question of how, or whether, state administrative agencies are using Web sites in a transformative capacity—to change relationships between citizens and government. It focuses on assessing the degree to which text information provided on government Web sites could facilitate various relationships between government agencies and citizens. The framework incorporates four views of government information obligations stemming from different assumptions about citizen–government relationships in a democracy: the private citizen view, the attentive citizen view, the deliberative citizen view, and the citizen–publisher view. Each view suggests inclusion of different types of information on government agency web sites. The framework is employed to assess state Web sites containing information about chronic wasting disease, a disease effecting deer and elk in numerous U.S. states and Canada.     

The informationist: building evidence for an emerging health profession

Background:

To encourage evidence-based practice, an Annals of Internal Medicine editorial called for a new professional on clinical teams: an informationist trained in science or medicine as well as information science.

Objectives:

The study explored the effects of informationists on information behaviors of clinical research teams, specifically, frequency of seeking information for clinical or research decisions, range of resources consulted, perceptions about access to information, confidence in adequacy of literature searches, and effects on decision making and practice. It also explored perceptions about training and experience needed for successful informationists.

Methods:

Exploratory focus groups and key interviews were followed by baseline and follow-up surveys conducted with researchers and clinicians receiving the service. Survey data were analyzed with Pearson''s chi-square or Fisher''s exact test.

Results:

Comparing 2006 to 2004 survey responses, the researchers found that study participants reported: seeking answers to questions more frequently, spending more time seeking or using information, believing time was less of an obstacle to finding or using information, using more information resources, and feeling greater satisfaction with their ability to find answers. Participants'' opinions on informationists'' qualifications evolved to include both subject knowledge and information searching expertise.

Conclusion:

Over time, clinical research teams with informationists demonstrated changes in their information behaviors, and they valued an informationist''s subject matter expertise more.

Highlights

• Informationist involvement in traditional team activities—going on rounds and searching and critically evaluating the literature—increased over time.
• As the relationship between a clinical team and informationist developed, activities expanded to include projects such as development of wikis, databases, and websites.
• Clinical teams came to view subject knowledge as key to an informationist''s preparation; however, their expertise as information scientists was valued most highly.
• “Initiative,” approaching research staff in their workplace, was the one personal trait focus group participants agreed on as most desirable for an informationist.
• When first introduced to the concept, researchers cited customization of services to team needs as a major benefit.

Implications

• To assure a successful informationist program, libraries must be prepared to commit time and money.
• Whether informationists or not, librarians should be prepared to support users'' increased need for genetics and molecular biology information.

     

Uncertainty and previvors’ cancer risk management: understanding the decision-making process

Women who test positive for a BRCA genetic mutation, but who have not been diagnosed, or 'previvors,' experience intense, chronological risk-related uncertainty. Women’s risk management medical decisions can be a way to manage their uncertainty, but little is known about how uncertainty informs their decision or how uncertainty is impacted by these medical decisions. Using an uncertainty management theoretical lens, we interviewed 46 previvors about their decision-making process. A thematic analysis revealed two uncertainty management (i.e., risk-reducing) decision-making pathways (preventive surgery and increased surveillance) with each pathway encompassing a three-part process of 1) uncertainty appraisal, 2) medical decision (i.e., uncertainty management strategy), and 3) outcomes. The findings advance theoretical thinking about uncertainty and risk management as an ongoing, distressful chronic experience, and highlight the importance of life-span phenomena in women’s decision-making process. Based on the findings, we constructed a translational tool to aid genetic counselors and previvors facing these medical decisions.     

价值共创视角下企业信息服务体系构建与发展策略

[目的/意义]构建价值共创视角下企业信息服务体系有利于推动企业从更高层次和更系统的角度考虑各价值创造主体在价值共创活动的信息需求,提高信息服务质量.[方法/过程]结合价值共创理论以及企业信息服务体系的研究现状,分析价值共创视角下企业信息服务体系的构建原则和构成要素.在此基础上,从数据支撑层、技术层和服务应用层3个层面设...     

Social media use by government: From the routine to the critical

Social media and online services with user-generated content (e.g., Twitter, Facebook, Flickr, YouTube) have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Significant potential exists to identify issues in real time, so emergency managers can monitor and respond to issues concerning public safety. Yet, the sheer volume of social data streams generates substantial noise that must be filtered in order to detect meaningful patterns and trends. Important events can then be identified as spikes in activity, while event meaning and consequences can be deciphered by tracking changes in content and public sentiment. This paper presents findings from a exploratory study we conducted between June and December 2010 with government officials in Arlington, VA (and the greater National Capitol Region around Washington, D.C.), with the broad goal of understanding social media use by government officials as well as community organizations, businesses, and the public at large. A key objective was also to understand social media use specifically for managing crisis situations from the routine (e.g., traffic, weather crises) to the critical (e.g., earthquakes, floods).     

Using Wikipedia to Teach Information Literacy

ABSTRACT

Today's college student often starts his research by using a search engine. Because of this, Wikipedia is increasingly becoming the go-to reference resource for the newest generation of students. However, many students do not know about the problems (e.g., vandalism) associated with this tool other than ambiguous warnings from librarians and faculty who say that it should not be used for research. Librarians and faculty should help remove the stigma associated with Wikipedia by embracing this Website and its imperfections as a way to make information literacy instruction valuable for the twenty-first-century student.     

Documenting Russian and Eastern European Immigrant Culture in American Manuscript Repositories: Private Philanthropy Archives

SUMMARY

The archives of private philanthropic organizations provide information about the history of immigration into the United States via documents related to the foundations' sponsorship of research, social, and educational programs aimed at absorbing a large number of newcomers. In addition, when U.S. foreign policy or world events stimulated philanthropic activities relating to the immigrants' country of origin, foundations reached out for support from existing ethnic communities in the U.S., or for expertise from individual émigré scholars. The records of Carnegie Corporation of New York and of Carnegie Endowment for International Peace from the first half of the twentieth century illustrate the use of private philanthropy archives for scholarly research into the history of Eastern European immigration to the United States.     

中美图书馆社会信息服务研究述略

本文通过研究中美图书馆社会信息服务文献,归纳我国图书馆社会服务的必要性、可行性、服务内容、服务对策、政府舆情服务和美国社区信息服务、电子政府服务等研究成果,对中美图书馆社会信息服务进行简要评价,为图书馆社会信息服务理论研究与实践活动提供总结与参考。     

Everyday Expertise,Autism, and “Good” Mothering in the Media Discourse of Jenny McCarthy

We examine Jenny McCarthy's mediated crusade to cure and prevent autism to better understand contemporary discourses about mothering, expertise, and gender. McCarthy distrusts traditional scientific and medical expertise and exalts what have long been seen as feminine modes of knowing such as instinct and experience. Her claims dismiss the medical community as wholly corrupt while reifying women's stereotypical identity as mothers. Furthermore, her campaign demonstrates the ways in which our current ethopolitical culture – which values multiple streams of knowledge and democratizes expertise – intersects with a postfeminist culture to limit women's power and create a culture of anxiety around motherhood.     

Artificial intelligence in local government services: Public perceptions from Australia and Hong Kong

Despite the exponential growth in the popularity of artificial intelligence (AI), our knowledge on the public perception of AI, especially in the context of local government services, is still limited. To bridge this gap, this study aims to provide empirical evidence and insights into public perceptions concerning the use of AI in local government services. Our methodological approach involves collecting data via an online survey from the residents of three major Australian cities—i.e., Sydney, Melbourne, Brisbane—and Hong Kong (n = 850), and performing statistical analyses. We found that: (a) Ease of using AI is significantly and positively influenced by attitude towards AI; (b) Attitude towards AI significantly and positively influences perceived usefulness of AI in local government services; (c) AI is seen useful in resource management and to improve delivery of service, reduction of cost to provide urban-service, improvement of public safety, and monitoring the effectiveness of strategies to manage environmental crisis, and; (d) AI is more positively perceived by Australians in comparison to Hong Kongers, indicating the impact of contextual and cultural differences. The research findings inform local government authorities—e.g., urban policymakers, managers, and planners—on their AI policy, planning and implementation decisions.