论图书馆信息服务评价体系的建立

服务是图书馆的灵魂,服务评价是促进图书馆发展的重要工具。从信息服务的评价意义、评价内容、评价方法与评价主体几个方面探讨了图书馆信息服务评价体系的建设问题。     

国外图书馆信息服务评价的理论模型及其应用--从服务导向质量理论到LibQUAL+评价模型

图书馆信息服务评价的核心是图书馆信息服务质量评价。图书馆信息服务质量评价要依据用户的知觉和用户对服务的期望，才能准确衡量服务提供者的表现。国外图书馆界运用服务导向质量理论建立LibOUAL＋评价模型，可以准确评价用户的满意率，改进图书馆的服务工作。目前，国内已经有图书馆借鉴LibOUAL＋的评价思路和方法，通过用户调查评价图书馆服务质量，这预示了我国图书馆服务质量评价的发展方向。     

中美图书馆社会信息服务研究述略

本文通过研究中美图书馆社会信息服务文献,归纳我国图书馆社会服务的必要性、可行性、服务内容、服务对策、政府舆情服务和美国社区信息服务、电子政府服务等研究成果,对中美图书馆社会信息服务进行简要评价,为图书馆社会信息服务理论研究与实践活动提供总结与参考。     

图书馆政府舆情信息服务研究

图书馆政府舆情信息服务是图书馆为地方服务的重要内容。自上世纪90年代以来,图书馆开展政府舆情信息服务从无到有,涌现出一大批成功的典型,取得了不错的成绩。文章对我国图书馆政府舆情信息服务从服务历史沿革、服务内容、服务产品以及服务评价进行归纳,总结成果,分析问题,提出基于当前现状的服务对策,帮助图书馆提高舆情信息服务能力,促进图书馆政府舆情信息服务健康可持续发展。     

数据开放的高校图书馆服务质量评价方法及应用

阐述了数据开放的高校图书馆的服务内容,包括检索服务、发现服务、获取服务与数据关联服务;构建了数据开放的高校图书馆服务质量评价体系,构成要素为服务能力、信息资源、信息服务与服务效果;分析了数据开放的高校图书馆服务质量评价方法与应用,高校图书馆在进行质量评价过程中,充分应用到了数据处理模块、神经网络模块与服务质量评价模块。基于高校图书馆服务质量评价实践经验,指出需要注意的问题,即保护用户的隐私权、保障数据开放资源的安全与提升数据资源开放透明度。     

图书馆信息服务质量评价研究

对图书馆信息服务质量做出科学、客观、正确的评价是指导和做好图书馆信息服务工作的有效措施。论文从图书馆信息服务质量评价方法、评价内容与指标、评价程序、评价模型等几个方面做了具体分析。     

高校图书馆信息服务方式多元化拓展

高校图书馆信息服务方式呈现多元化发展趋势。以此,文章针对高校图书馆信息服务目标及特点,提出在建立信息共享空间、学科服务、特色服务、用户辅导与咨询服务、读者信息素质培养、读者服务体验与评价等方面应有所突破,促进我国高校图书馆信息服务稳定、可持续发展。     

图书馆个性化信息服务的过程管理

本文首先提出图书馆个性化信息服务的过程模型，然后讨论用户个性化信息需求的识别、图书馆个性化信息服务的实施以及图书馆个性化信息服务质量的评价等环节的管理策略。     

图书馆评估理论述评

从图书馆服务的评价、图书馆效益的评价、图书馆信息资源的评价和数字图书馆的评价四个方面．对当前图书馆评估理论进行了评述。     

读者感知价值调查分析

读者感知价值是读者对其所需信息、知识或服务效果的评价和感受．它是在图书馆服务过程中或服务结束后获得或形成的,它检验着图书馆的服务．影响着图书馆的服务。秦雪风从读者利得与利失的角度将其定义为：读者感知价值是读者对图书馆提供的信息产品或信息服务所具有价值的主观认知。是读者实际感觉到的收益与其在获得信息、知识服务时所付出的成本进行权衡后,对所获信息、知识或服务效果的总体评价。     

Politicking for the Public Library

ABSTRACT

In today's current political environment raising support for millage renewals, bond campaigns or even millage continuations for public libraries is affected by national politics, and a tendency towards tax aversion on principle across the country. The lessons we can learn from the governing boards of small and rural public libraries are worth raising up to a greater national consciousness. Board governance, community consciousness, and facilities management are clear and logical tools that elected boards of public libraries can use to politick for support of libraries.     

British Writings on Romania: From Travel Accounts to Studies

This article surveys a sample of sources of the information about Romania available to British readers in nineteenth century British newspapers and periodicals. It traces first contacts between the Romanian lands and Britain after the union of the principalities of Wallachia and Moldavia in 1859, then after their independence from the Ottoman Empire. The article highlights an increased Romanian interest in British periodicals, which reported and reviewed Romanian literature and scholarship. The article concludes that nineteenth century British newspapers and periodicals offer a great variety and wealth of new material previously unavailable or unknown to researchers. It also states that only a portion of a large quantity of this material has been indexed and is therefore available via the bibliographic sources mentioned in the article. The author argues for the need of a new and updated British-Romanian bibliography, which can draw on new online resources offering access to thousands of new newspapers and periodical records.     

Slavic Approval Plans: What Works and What Doesn't

ABSTRACT

The paper looks at library approval plans for material published in Slavic, East European, and Eurasian countries from the selector's point of view. Reasons why a selector would or would not want one are examined. Success with approval plans requires monitoring receipts, as well as good and ongoing communication among the selector, the acquistions department, and the vendor. A preliminary list of vendors offering approval plans for the countries of the region appears in the appendix.     

Architectures of Knowledge and Literary Tradition: A History of the Almanac in Croatia

ABSTRACT

The history of the almanac in Croatia is reconstructed through primary research in bibliographic and archival sources. The almanac is a vehicle for knowledge communication in informal contexts, engaging both oral tradition and literary forms traceable to medieval literacy and ways of structuring knowledge. The history of the almanac in Croatia reflects the changing context of the book trade, literacy, and the evolution of language. Four main stages are identified: (1) the beginning of the annual almanac in the seventeenth century; astrological almanacs reflecting the sensibility of the Baroque period; (2) the Enlightenment's stimulation of almanac publishing in the spirit of contemporary secular reforms in agriculture and education; (3) nineteenth-and twentieth-century almanac trade, showing complex and overlapping networks for the production, distribution and appropriation of printed almanacs;(4) roughly the end of World War II, when the almanac slowly moved out of the role of a popular mass medium and into specialized niches represented by regional, diaspora, and religious almanacs.     

How Digital Content Resellers are Impacting Trade Book Publishing

Some key questions for publishers in today’s market are: Could Amazon’s recent merger and acquisitions strategy create a disruptive or paradigm shifting business model in the publishing industry? Do their recent actions post mergers and acquisitions illustrate a predicable pattern of behaviour that publishers can strategize around? This paper will explore these questions and look at some of the possible reasons behind Amazon’s business practices and the possible consequences to publishers.     

由“资源集聚”向“需求导向”转变——对武汉科技信息服务平台建设的思考

为进一步提升武汉科技信息共享服务平台使用效率,本文从平台资源建设、资源应用、供需对接方式和供需特点等方面分析了武汉科技信息资源服务现状;基于需求和利用的角度,结合平台管理实践和走访用户、问卷调查等研究方法,从信息资源需求主体和平台自身建设管理两个维度,找出制约科技资源供需对接的主要因素;以市场化和制度化为创新理念,从政策创新、机制创新、市场化服务、环境营造、人才培养等方面提出平台建设由“资源集聚”向“需求导向”转变的对策建议.     

Germany's New Culture of Welcome—Our Libraries are an Essential Part of it

ABSTRACT

German authorities are expecting more than 1 million refugees by the end of 2015. These people come to Germany to seek protection and assistance and to build a new life, therefore it is important to welcome them and to assist them in their integration as soon as possible. This situation creates a versatile and perfectly fitting opportunity for cultural and educational programs, including libraries, which can play a vital role in this integration process. The key to integration is the knowledge of the German language, and the most important challenge now is to teach the necessary language skills to as many asylum-seekers as possible.     

Syndicating Rich Bibliographic Metadata Using MODS and RSS

Abstract

Many libraries use RSS to syndicate information about their collections to users. A survey of 65 academic libraries revealed their most common use for RSS is to disseminate information about library holdings, such as lists of new acquisitions. Even though typical RSS feeds are ill suited to the task of carrying rich bibliographic metadata, great potential exists for developing applications that can exploit metadata exposed to Web services via RSS. Using the MODS metadata format, entire catalog records can be seamlessly embedded in RSS 2.0 feeds. Existing tools, such as Library of Congress Java toolkits and XSLT stylesheets, can facilitate this process, while a new XSLT stylesheet may be used to create the RSS feeds complete with MODS records. As an example of the added functionality these MODS/RSS feeds can offer, records from a MODS-enriched RSS feed can be ingested into a non-RSS application such as Zotero. As more emerging library technologies use Web services architectures to handle data objects, the ability to syndicate catalog records will become more critical to providing innovative library Web services.     

Selling Women on PDAs from “Simply Palm” to “Audrey”: How Moore's Law Met Parkinson's Law in the Kitchen

This essay investigates key moments in the history of personal digital assistant (PDA) marketing to women. Analyzing promotional texts for three PDAs that received considerable press coverage from 1999 to 2001, this essay explores the cultural significance of the convergence of anxieties about women's place in the gendered division of labor with the computer industry's changing marketing imperatives. Drawing on an array of promotional texts, including news articles, press releases, promotional Web sites, and ads appearing in newspapers and magazines, this paper tells the story of how the computer industry aimed to sell smaller, faster computing devices to women while promising to mediate and thus reproduce women's overwork as paid and familial laborers. After experimenting with the PDA as a sexy fashionable gadget for working women, marketers approached women as mothers with “Audrey,” an Internet appliance designed for the kitchen.     

Communicating With Bank Stakeholders During Recession: Why It's Important,Who Is Doing It,and How to Stay in the Loop

This study explores the attitudes and actions of bank managers toward communication spending during recession. Results of this study indicate that organizational leaders cut communication spending early during recession and also erroneously rely on the bank's financials to mitigate irrational customer withdrawals. This research is used to illustrate the need for public librarians to meet the needs of bank stakeholders when their institution ceases to communicate during crises, for academic librarians to educate students in undergraduate and graduate programs regarding heightened information needs during recession, and for corporate librarians to understand a potential avenue for competitive advantage during recession.