IS professionals’ information security behaviors in Chinese IT organizations for information security protection

Continued integration of technology for the purpose of connecting and exchanging data with other devices and systems over the Internet exposes information security (IS) to growing risks. Organizations can thus achieve a strategic advantage by securing IS as a pivotal information and intelligence asset. This study examined ways of motivating IS professionals to protect information security from potential risks, drawing on the theoretical frameworks of protection motivation theory (PMT) and the theory of planned behavior (TPB) as well as work-related organizational antecedents (e.g., organizational commitment and job satisfaction). This paper proposes structural equation modeling (SEM) in R as a framework for exploring relationships among the variables and determining the overall data fit to the hypotheses. SEM is a multivariate technique which simultaneously executes both factor analysis and aspects of multiple regression in order to estimate interrelated relationships while also allowing path analytic modeling to be performed with latent, unobserved variables. Using 804 questionnaires with SEM analysis, we find support for the following predictors’ associations: (a) information security attitudes and subjective norms, as constituents of TPB, significantly influenced information security protective behaviors; (b) the coping appraisals (self-efficacy and response cost) and threat appraisals (threat susceptibility and threat severity) of PMT were significantly predictive of information security protective behaviors; and (c) organizational commitment positively impacted information security protective behaviors. However, job satisfaction and perceived behavioral control as a construct of TPB were not associated with information security behaviors. The main theoretical contribution of this research is that the addition of organizational commitment allows the behavioral science model to offer a novel understanding of IS professionals’ protection motivation and actual behaviors in the Chinese context. This study has several practical implications for organizations. In order to encourage IS professionals to follow protective security behaviors, organizations should set up the belief that a close relationship with subordinates plays a vital role in ensuring information security, improve IS employees’ perception and cognition of their importance to the organization, constantly highlight the importance of information security protection, and emphasize the severe consequences of information security threats during trainings.     

The relationships among consumers’ ethical ideology,risk aversion and ethically-based distrust of online retailers and the moderating role of consumers’ need for personal interaction

Consumer distrust is only recently beginning to be perceived as an important e-commerce issue and, unlike online trust, the nature and role of distrust is much less established. This study examines the influence of two important consumer characteristics (ethical ideology and risk aversion) on consumer’s ethically-based distrust of online retailers. Also, the moderating role of consumer’s need for personal contact with sales staff is tested. Results from 409 online consumers confirm that both relativist-based ethical ideology and risk aversion are strongly and positively related to consumers’ distrust. Interestingly, our findings show that positive effects of relativism and risk aversion on consumer’s distrust are moderated by consumers’ need for personal interaction, which is more pronounced for those consumers with a high need for personal interaction with retail salespeople.     

The dualistic view of challenge-hindrance technostress in accounting information systems: Technological antecedents and coping responses

Owing to the pervasive use of accounting information systems (AIS), financial workers are experiencing increased levels of technostress. While technostress has been conceptualized as overwhelmingly harmful in the IS literature, the challenge–hindrance stressor model suggests that employees can also experience “good stress”. This study instantiates the challenge–hindrance stressor model and coping theory in the AIS context using a two-step mixed-method approach. A qualitative study was first conducted to conceptualize the AIS characteristics associated with technostress appraisals. This study then builds a research model that posits perceived challenge and hindrance technostressors and coping responses as key mechanisms linking AIS characteristics and job burnout. The model was tested by collecting longitudinal data from 285 accountants. The results revealed that several AIS characteristics are associated with technostressor appraisals, and such appraisals lead to proactive and reactive coping responses, which further influence job burnout. The theoretical and practical implications are also discussed.     

Motivation for online impulse buying: A two-factor theory perspective

Impulse buying accounts for a large proportion of consumer shopping behavior in the bricks-and-mortar retail market. Online retailers also expect to profit from impulse buying. It is therefore interesting and beneficial to investigate the design elements of online stores and the sales promotion stimuli that e-retailers can use to either arouse consumers’ desire or decrease their self-control to evoke their purchase impulses. This study seeks to explicitly identify the factors associated with online store design and sales promotion stimuli that most affect online impulse buying behavior throughout the consumer decision-making process. Drawing on the two-factor theory, it successfully identifies the hygiene and motivation factors that trigger online impulse buying. The questionnaire responses of 239 valid respondents revealed that most of the hygiene factors are associated with the design of online stores, and all of the motivation factors are forms of sales promotion stimuli that effectively facilitate online impulse buying and present utilitarian or hedonic benefits to consumers. This study also identifies the most effective sales promotion stimuli and offers a comprehensive checklist for Web designers. Moreover, the distribution of motivation and hygiene factors for each stage of the EKB model is uneven, and some stages include only hygiene factors. The findings of this study demonstrate that the triggers of consumers’ online shopping behavior do not always apply to online impulse buying, and have important implications for impulse buying research and practice.     

基于网约车环境下的大学生安全管理研究

随着近年来互联网技术越来越发达,网约车进入大众视野,网约车的出现可以进一步缓解人们的出行压力,这种既简单又便捷、可以满足不同顾客需要的出行方式,日益受到大众喜爱。然而,网约车市场的监管不严格,治安和刑事案件频发、网约车司机的素质高低不等、网约车平台管理模式混乱等现象,给当前高校大学生的人身安全造成了一定的威胁。基于网约车环境下,大学生的安全如何得到保障是我们需要重点思考的问题。     

The impact of past performance on information valuation in virtual communities: Empirical study in online stock message boards

Unlike other types of virtual communities, individuals participate in online stock message boards for their material needs rather than non-material needs (e.g., sense of belonging). They may seek and read others’ opinions to make better investment performances. The value of information in online stock message boards may vary from person to person according to their past investment experiences. However, little is known regarding how their past investment performance influences the value of others’ opinions. Therefore, our study investigates how individuals process others’ opinions on stock message boards for their investment decisions when they have different levels of past investment performance. We proposed the unique research model with two paths consisting of both online stock message board factors and individual factors to determine continuous use of online stock message boards. We conducted SEM analysis with 452 questionnaire data. The results, first, showed that message boards factors (e.g., satisfaction using others’ opinions) have a positive impact on continuous intention to use while their own satisfaction with past investment activities has a negative impact on continuous intention to use. In addition, we believe that this is one of the few papers to examine the moderating role of self-attribution bias on the effects of stock investment performance. Our results indicated that investors with strong self-attribution bias lower the usefulness of opinions when losing money while they increased confidence in their investment-related abilities when achieving a profit from investment. This study will help to support and extend the theory of IS continuance model while providing practical insights for online stock message board managers by suggesting ways to vitalize online stock message boards.     

Pregnant women's coping strategies,participation roles and social support in the online community during the COVID-19

Pregnant women are experiencing enormous physical changes and suffering pregnancy-related losses, which may lead to depression symptoms during pregnancy. Given that the onslaught of COVID-19 had exacerbated pregnant women's anxiety because of disruptions in antenatal care and concerns regarding safe delivery, it is worth exploring how they obtain social support to cope with stress during COVID-19. Although many works have explored the impact of coping resources that people have on coping strategies, few studies have been done on the relationship between people's coping strategies and their acquisition of coping resources such as social support. To fill this gap, based on the stress and coping theory (SCT) and social penetration theory (SPT), this study investigates the impacts of pregnant women's different coping strategies on the acquisition of social support and the moderating role of the adverse impacts of COVID-19 and their online participation roles (support providers vs. support seekers) using the data of 814 pregnant women's online behavior from a parenting community in China¹. Our study indicates that both women's superficial level disclosure and personal level disclosure positively affect online social support received. Moreover, self-disclosure about the adverse impacts of COVID-19 negatively moderates the relationship between personal level disclosure and social support received. Participation role positively moderates the relationship between personal level disclosure and social support received, but negatively moderates the relationship between superficial level disclosure and social support received. This paper makes theoretical contributions to the literature of SCT, SPT and the literature about social support in online communities.     

跨国公司R&D投资:国家层面影响因素分析

研究了影响跨国公司R&D投资的国家层面因素,结果表明,一个国家创新能力的差异,包括国家技术创新能力、技术基础设施以及人力技能发展是吸引R&D投资的重要因素;不同的国家创新能力吸引外来R&D投资的战略动机不同;此外,知识产权保护强度、R&D投资的国际化经验是吸引外来R&D投资的关键因素。     

In the hearts and minds of employees: A model of pre-adoptive appraisal toward artificial intelligence in organizations

Organizations face increasing pressure to implement artificial intelligence (AI) within a variety of business processes and functions. Many perceived benefits surround AI, but a considerable amount of trepidation also exists because of the potential of AI to replace human employees and dehumanize work. Questions regarding the future of work in the age of AI are particularly salient in pre-adoption organizations, before employees have the opportunity to gain direct experience with AI. To cope with this potentially stressful situation, employees engage in cognitive appraisal processes based on their own knowledge and personal use of AI. These pre-adoptive appraisals of AI influence both affective and cognitive attitudes, which in turn trigger behavioral responses that influence an organization’s ability to leverage AI successfully. Our survey of 363 Taiwanese employees shows that perceptions of AI’s operational and cognitive capabilities are positively related to affective and cognitive attitudes toward AI, while concerns regarding AI have a negative relationship with affective attitude only. Interaction effects of employee knowledge and affective attitude are also observed. This work’s main contribution lies in the development of an empirically-tested model of the potential impact of AI on organizations from an employee perspective in the pre-adoption phase. These results have practical implications for how organizations prepare for the arrival of this transformative technology.     

隐私关注困扰下用户持续使用社交网络的动机解析

[目的/意义]社交网络已广泛渗入到人们的日常生活中,用户对所提供个人数据的隐私关注一直存在,但却依然持续使用社交网络,需要解析产生这种现象的原因。[方法/过程]运用社会影响理论,通过解析用户使用社交网络的隐私成本(即隐私关注)和隐私收益(即行为诱导:人际关系管理,自我展示,主观规范),建立隐私权衡模型,分析用户的隐私权衡行为,寻找隐私关注困扰下用户持续使用社交网络的动机。[结果/结论]用户提供个人数据并持续使用社交网络的动机并非是忽略了隐私关注,而是行为诱导(包括人际关系管理和自我展示)的正面影响超过隐私关注的负面影响。     

Transition from web to mobile payment services: The triple effects of status quo inertia

Drawing from status quo bias theory and coping theory, this study examines how the inertial use of incumbent web payment (WP) services influences users’ intention to use new mobile payment (MP) services. By conducting an online survey (n = 491), this study reveals that inertia demonstrates triple effects on intention to use MP services: direct, bias, and moderating. The direct effect suggests that inertia directly decreases intention to use MP. The bias effect means that inertia leads to biased assessment of perceived value and perceived threat, thereby decreasing intention to use MP. The moderating effect denotes that inertia strengths the relationship between perceived controllability and intention to use MP. We expect that these findings can provide noteworthy insights for the intervention and prevention of inertia in the web-mobile payment transition context.     

Protective behavior in ride-sharing through the lens of protection motivation theory and usage situation theory

The frequent occurrence of security incidents in ride-sharing is a challenge for the survival of IT-enabled ride-sharing platforms. Passengers’ protective behavior is an effective means to alleviate this issue, with benefits to both the passengers and the platforms. This study explores the mechanisms of passengers’ protective behavior in the ride-sharing context by combining protection motivation theory (PMT) and usage situation theory. We test our hypotheses using data (n = 346) collected from a field survey based on a real scenario. The findings reveal that PMT and usage situation theory work well to explain passengers’ protective behavior during ride-sharing. This study explains the motivation behind passengers’ protective behavior in the ride-sharing context, extends the contents of PMT by exploring its antecedents, and extends the contents of usage situation theory by introducing a new dimension. Our findings can help ride-sharing platforms take appropriate strategies to improve passengers’ protective behavior.     

Understanding mobile health service use: An investigation of routine and emergency use intentions

This study theorizes two information systems (IS) use behaviors associated with individuals’ behavioral intention of mobile health (mHealth) services. Emergency use refers to individuals’ use of IS in emergency situations. Routine use refers to individuals’ use of IS on a basis. We adopt motivation theory as our overarching theoretical lens through which we investigate the influence of individuals’ different motivation incentives on their emergency and routine use intentions of mHealth services. We also investigate the influences of technological and psychological antecedents on extrinsic and intrinsic motivations. Based on data collected from 241 participants, we find that perceived usefulness enhances people’s emergency and routine use intentions of mHealth services and that perceived enjoyment positively influences routine use intention. In addition, we find that perceived source credibility, perceived service availability, and perceived diagnosticity influence perceived usefulness (extrinsic motivation), whereas perceived autonomy, perceived competence, perceived relatedness, and curiosity affect perceived enjoyment (intrinsic motivation). This research offers insights for IS literature regarding mHealth emergency and routine use behaviors.     

同侪影响对用户贡献行为的作用研究———基于网络客观大数据的分析

本文将同侪影响引入在线创新社区的用户行为研究中,从广度和深度两方面考察同侪影响对用户贡献行为的影响,并分析感知收益的中介作用。研究以小米社区MIUI功能与讨论区的创意集市板块为对象构建S-O-R模型,采用6567名用户发布的8830条创意、5.26万条评论和收到的103.36万条评论数据,利用Mplus8.1分析检验,结果发现：同侪影响广度与深度均有利于促进用户贡献行为,综合收益在同侪影响广度、深度与用户贡献行为间起正向中介效应,情感收益仅在同侪影响广度、深度与主动贡献行为间起正向中介效应,而认知收益则在同侪影响深度与反应贡献行为间起负向中介效应。研究拓展了在线网络情境下知识管理与社会学领域的交叉研究,并为在线创新社区社交网络和知识管理提供重要启示。     

评价企业战略价值的现金增加值模型

战略投资是企业创造的动因，必须加强对战略投资价值的评价。从投资者角度对企业地战略投资进行财务分析，对于实现投资价值增值和最大化是非常重要的。现金增加值作为一种新的衡量企业价值的方法，可以对战略价值进行量化，依靠现金增加值和现金增加值指数对战略价值进行评价，可以为价值管理和评价企业业绩提供新的思路。     

Not all technologies are created equal for stakeholders: Constituency statutes,firm stakeholder orientation and investments in technology generality

Previous research has analyzed the effect of stakeholder orientation on the amount of technological investment firms make but has ignored its effect on the characteristics of that investment. To address this gap, we explored the impact of stakeholder orientation on the degree of generality of a firm's technological investment. More general technologies (i.e., technologies easily deployable in a wider range of industries) are more likely to promote major changes in the firm's scope. However, these changes undermine the value of stakeholders’ past relationship-specific investments, which are tailored to a certain firm scope. Therefore, more stakeholder-oriented firms will invest in less general technological assets to reduce stakeholder concerns and opposition. This negative effect will be stronger in more uncertain industries, where stakeholders are more concerned that firms might use technology generality to change their scope following the realization of previously unforeseen contingencies. However, it will be weaker in more competitive industries, where stakeholders tend to make less relationship-specific investments and are less concerned with changes in firm scope triggered by an increase in technology generality. We test our hypotheses by exploiting the enactment of constituency statutes in 34 U.S. states during the period 1976–2000 as a plausibly exogenous variation in firms’ stakeholder orientation.     

跨国公司R&D投资对区域创新系统演化的影响研究

运用数据包络分析法(DEA)和因子分析法分别评价了我国各个省市跨国公司R&D投资影响力和区域创新系统演化程度,得出了跨国公司R&D投资与区域创新系统演化程度存在正线性关系的结论。根据这一结论和因子分析结果,从投入产出角度建立了线性回归模型分析跨国公司R&D投资对区域创新系统演化程度的影响,并且得出结论:跨国公司R&D投资是推动区域创新系统演化重要的投入因素;其他R&D投资对区域创新系统的演化起到了一定的辅助作用。     

What motivates physicians to share free health information on online health platforms?

Online platforms enable physicians to share health and medical information with the public; however, little research has been conducted to explore why physicians share free health education information. Drawing on motivation theory, this study develops a theoretical model to explore the influences of material and professional motivation on free information sharing and the contingent roles of professional expertise and online expertise. The model is tested using a six-month panel data set of 61,326 physicians’ sharing experiences. The results indicate that in addition to material motivation, professional motivation also plays a primary role in inducing physicians to share free information. However, when a physician's professional and online expertise is at a high level, the effect of material motivation is weakened and professional motivation plays a more important role. This study contributes to the literature on knowledge sharing, online health behavior, and motivation theory, and provides implications for practice.     

The acceptance of chatbots in an enterprise context – A survey study

While Interactive systems such as Chatbots, are well known in personal environments with technologies like “Apple’s Siri” or the “Google’s Assistant”, the acceptance of said technologies in the enterprise context has hardly been examined. Literature shows that these technologies hold great potential for enterprises as they can increase productivity and are cost-efficient by automating processes. Still, to not alienate employees when introducing these systems called Enterprise Bots in this paper, it is crucial to understand how employees accept and adopt these new systems. This paper derives a research model based on the decomposed Theory of Planned Behaviour, which is tested in a survey with 198 participants. Results from a structural equation model show that intrinsic motivation of the employees has a strong positive influence on the intention to use Enterprise Bots whereas external influences showed smaller effects. The results indicate that it is important that employees are convinced of the usefulness of a tool for themselves. The paper provides theoretical insights and helps decision makers to introduce such systems.     

Exploring the economic value of personal information from firms’ financial statements

Currently personal data gathering in online markets is done on a far larger scale and much cheaper and faster than ever before. Within this scenario, a number of highly relevant companies for whom personal data is the key factor of production have emerged. However, up to now, the corresponding economic analysis has been restricted primarily to a qualitative perspective linked to privacy issues. Precisely, this paper seeks to shed light on the quantitative perspective, approximating the value of personal information for those companies that base their business model on this new type of asset. In the absence of any systematic research or methodology on the subject, an ad hoc procedure is developed in this paper. It starts with the examination of the accounts of a number of key players in online markets. This inspection first aims to determine whether the value of personal information databases is somehow reflected in the firms’ books, and second to define performance measures able to capture this value. After discussing the strengths and weaknesses of possible approaches, the method that performs best under several criteria (revenue per data record) is selected. From here, an estimation of the net present value of personal data is derived, as well as a slight digression into regional differences in the economic value of personal information.