高校图书馆全员培训的实践与思考——以武汉大学图书馆为例

全员培训是图书馆应对信息社会的挑战以及图书馆机构改革的重要措施.文章以武汉大学图书馆为例,在需求调查的基础上,提出全员培训的五个原则,并对2009年全员培训的实施情况进行分析,针对存在的问题提出解决思路.     

论我国虚拟参考咨询人员的高校在校培养

在对虚拟参考咨询人员高校在校培养的含义进行界定的基础上,对当前我国虚拟参考咨询人员高校在校培养的现状、存在的问题进行了分析,针对存在的问题、困难和挑战,提出了院/系—馆模式是解决我国虚拟参考咨询人员高校在校培养问题的有效途径。     

Striving for Success in the Reference Interview: A Case Study

The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers.     

Current Trends in the Continuing Education and Training of Reference Staff

Changes in the library's environment and in the expectations of its clientele are related to trends in reference training. Those changes include less time for reference managers to prepare training packages for staff; more initial library contact of clientele with paraprofessional staff; increased expectations of users that library service will be the same in rural areas as in urban areas; and an increased need for non-traditional approaches to reference continuing education and training. This article describes continuing education and training programs that help library staff adapt to these changes, such as the California Opportunities in Reference Excellence project, Maryland's reference training based on unobtrusive reference research, peer evaluation of reference staff in Minnesota, and several other programs specifically for training paraprofessionals in reference.     

Providing Staff Training and Programming to Support People with Disabilities: An Academic Library Case Study

This case study explores services academic libraries provide to students with disabilities and the impact these can have on the success and experience of these students. The study focuses on staff training and outreach programming. The authors examine the academic library literature surrounding these topics, provide examples of programming initiatives at the University of Tennessee Libraries, and include a curated list of local and national resources for supporting people with disabilities. Strategies are recommended for working with local and campus organizations to provide training and resources within the library along with suggestions for strengthening support services for this growing population.     

Hiring and Training Work-Study Students: A Case Study

This article describes the implementation of a comprehensive hiring and training program for library work-study students designed to reduce the time spent on individual training. After staff reductions, Marygrove College Library in Detroit, Michigan, turned to an underutilized resource—work-study students. Formerly, training these students took so much permanent staff time that the library questioned investing so much effort on a contingent work force. With the cuts, the library reconsidered the value of work-study employees and devised a hiring and training program to choose the best candidates for the position and to reduce the effort full-time staff spent training new workers.     

Training Preprofessionals for Reference Service

No abstract available for this article.     

Incorporating Reference into A Unified Service Point at an Academic Library: A Case Study

This paper aims to discuss the incorporation of reference services into a trending service point model called the Unified Service Point (USP). Driven by organizational shift, the model was recently adopted by Dr. Martin Luther King, Jr. Library of San Jose State University. An anonymous survey was conducted to understand student perspectives on reference services, including the USP. The survey also asked questions about student motivation for seeking help from a librarian, and their level of satisfaction with the reference services. The authors offer recommendations to improve reference services at the USP based on the results of the study.     

A Case for Integration of Interlibrary Loan and Reference

The ongoing debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this article. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys show mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services.     

基于用户可感知的联合虚拟参考咨询服务质量的影响因素——以天津高校图书馆联合虚拟参考咨询为例

文章依据用户可感知服务质量理论,以天津高校图书馆的联合虚拟参考咨询工作为出发点,构建用户可感知的天津高校图书馆联合虚拟参考咨询服务质量的影响因素模型,重点分析了影响该项服务质量的各项因素,并提出相关对策,以期提高该项服务的可感知服务质量.     

包装化·产品化·全球化——对国外参考服务“存在范式”的个案解析

本文以国外参考服务的实践精神及其某些业务模式为例,考察、辨析现象背后的存在,认为参考服务包装化、产品化、全球化的运作,代表了转型期参考服务的发展趋向.     

Marketing Gets Personal: Promoting Reference Staff to Reach Users

ABSTRACT

With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945.     

英国文件档案管理标准体系典型案例研究及其借鉴

文件档案管理标准体系的构建是国家组织信息资源管理战略的重要组成部分,是国家信息资产有效管理、信息资源有效利用的根本保障。文章对英国文件档案管理标准体系及其构建机制进行了典型案例研究,在此基础上提出了文件档案管理的标准体系框架,并为我国文件档案管理标准体系的建设提出了参考性建议。