Fostering Innovation in Academic Libraries Through Knowledge Creation

Knowledge management (KM) and innovation have been recognized as critical success factors for libraries since 1990s and 1980s, respectively; however, neither is easily achieved. In this context, the current study aims to explore – using structural equation modeling – the extent to which various organizational, technological, and personal factors influence the creation of new knowledge and innovation in academic libraries. More specifically, vision and goals, culture, and structure (formalization and centralization) are explored in terms of organizational factors; IT support is examined in the technological context; and human resources skills and perceptions toward KM are investigated in terms of personal factors. For the collection of primary data a structured questionnaire was developed and distributed electronically to Greek academic library personnel. The final sample comprised 312 professionals from 28 libraries. Results indicate that a visionary leadership facilitates the creation of new knowledge through fostering a culture of collaboration, trust, and learning, providing opportunities for taking initiatives, and creating the appropriate technological environment. All these help libraries develop innovative services, thus responding more quickly and effectively to their changing external environment. Most importantly, library leaders should focus on building a common vision that will guide necessary practices and changes for innovation to be achieved.     

Leadership Reflections: It is Not About the Perks

Abstract

Our guest columnist is Karl Bridges who has served in a variety of leadership roles in academic libraries. I have gotten to know Karl over the past few years as he was asked to serve in an interim dean role and then hired into the permanent dean positions. At the time, I was at the University of Wyoming and serving as a leader in sparsely populated state where everyone knows your name. Western leaders have to form a tight bond – there are fewer of us and the distances are great. But regardless of geographical situations, leaders need and depend on peer networks that provide a safe space for frank conversations and sharing ideas that help all libraries achieve their goals. Karl has dealt with changing university leadership, library transformations, and dire budget situations. Well, pretty much what every library leader must face. Despite these challenges, library leaders have an opportunity to make a real difference. Karl draws upon his years of experience to provide a thought piece about library leadership noting the complexity, the importance of leadership, and the real joy of making a difference in someone’s life. I hope you enjoy this raw look at leadership and that it reminds you of the purpose of leadership.     

Transitioning Online Reference Staffing Models: Assessing and Balancing Needs of Patrons and Practitioners

ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.     

Antecedents and consequences of library service innovation: An investigation into Brazilian academic libraries

This study seeks to examine the relationship between the antecedents and consequences of service innovation in academic libraries. More specifically, the proposed conceptual framework investigates the influence of organizational-related, operational-related, and co-creation-related antecedents in library service innovation and, consequently, in library performance. A structured questionnaire was developed and distributed electronically to Brazilian academic library personnel at Brazilian public universities to collect the primary data. The final sample comprised of 151 academic libraries. Results indicate that leadership and culture-climate are essential to foster an atmosphere of innovation in academic libraries. Moreover, employee capabilities promote user and frontline involvement in service innovation. Lastly, user involvement supports both incremental and radical service innovations, whereas frontline involvement only contributes to incremental innovation. The article presents theoretical and managerial implications for academic libraries.     

大学图书馆领导力发展的几个问题

通过战略规划应对挑战,图书馆需要实现领导力发展。中国大学图书馆领导力发展应明确几个问题,包括图书馆领导力发展与图书馆管理的不同;图书馆个体领导力与集体领导力的关系;图书馆、大学图书馆以及中国内地大学图书馆领导力发展的特殊性。     

Bridging the Digital and the Physical User Experience: Analysis of Academic Library Floor Plans

Abstract

In library user experience (UX) literature, physical and digital spaces are often studied separately. In academic libraries, different stakeholders often control and operate the logistics of each set of spaces. Additionally, library UX studies seldom consider the physical experiences of users beyond the borders of library websites or buildings. Our survey of 37?U.S. academic library websites found that 97% had some kind of digital representations of physical spaces – predominantly floor plans. A content analysis of those floor plans found that many were poorly designed, and identified two specific themes: non-accessible content and a lack of comprehensive information to facilitate the user journey. This paper offers several recommendations for building more accessible digital representations of physical spaces for the library website. These trends and recommendations are intended to be instructive for managers of library websites and elucidate larger themes about academic libraries.     

Effective Leadership in Academic Health Sciences Libraries: A Qualitative Phenomenological Study

The purpose of this study was to better understand how academic health sciences library directors construct their understanding of effective leadership. After transcribing and performing thematic analysis on the interviews of eight academic health sciences library directors, five main themes emerged from the data: understanding leadership, building a vision, relationships are key, advocating and credibility, and measuring success. The findings suggest there are internal and external leadership responsibilities for library directors, both of which are important, however, the internal responsibilities are easier to delegate. Also, academic health sciences library directors need better evaluation methods for determining their effectiveness as leaders.     

A Case for Integration of Interlibrary Loan and Reference

The ongoing debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this article. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys show mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services.     

Medical library services in Switzerland: catching up with EBM

The feature is a part of the series about medical library services in various countries. It gives an overview of medical library services to support research, education and clinical practice in Switzerland. Data were collected by means of an online survey and set in the wider context of the Swiss healthcare system. Key findings are that library services, including support by academic librarians, are provided to health care staff in hospitals – both university and others, while there is no information service infrastructure to serve the large number of GPs and specialists who mostly run their own practice. The authors recommend that – if the health authorities take EBM seriously – information services should be introduced for these small practices. J.M.     

Ethical issues and learning analytics: Are academic library practitioners prepared?

Academic libraries are participating in the collection and analysis of student data. Under the umbrella of learning analytics, these practices are directed toward developing an understanding of how libraries contribute to student learning, the educational experience, and efficient operations of academic institutions. Learning analytics, however, is loaded with ethical issues, which are made more complex by the high ethical bar library practitioners espouse as part of their professional values. This article discusses findings from a survey of academic library practitioners. The survey identifies what ethical issues practitioners associate with learning analytics and the degree to which they are prepared to address such issues. The discussion suggests pathways forward for filling knowledge and practice gaps.     

Perceptions of Transformational Leadership in Academic Libraries

ABSTRACT

Transformational leadership is highly correlated with effective organizations and successful change, yet few studies of this leadership style exist in the library literature. This study examined perceptions of transformational traits in academic library leaders. The study asked academic librarians at 4 year institutions to rate their library's leadership using the Multifactor Leadership Questionnaire. While the librarians perceived their library leaders to be more transformational than transactional, the mean score for transformational leadership was middling, as were the scores for each of the transformational components. This could indicate a lack of change readiness in these libraries.     

Leadership or Management

Abstract

This paper considers leadership and management issues affecting libraries in general. Specific attention is devoted to academic libraries and their reference departments. It focuses on the dynamics of leadership and management of academic library reference services and what is expected of the reference department head of the 21st century. It explores the changing roles of reference librarians and those of their leaders or department heads. It examines the leadership skills, traits, and competencies and attributes expected of the department head of reference in the new millennium. The paper also examines the paradox of leadership and management and draws distinction between the two terms. It finally looks into whether it is appropriate to have a manager from outside the library profession to be the head of an academic library reference department.     

Academic Library Leadership in South West Nigeria and Recession: An Exploratory Study

ABSTRACT

Academic libraries in developing countries are underfunded and require transformational leadership to manage the resultant changes and ensure organizational effectiveness. This study attempts to identify the prevalent leadership styles in academic libraries in South West Nigeria using the Multifactor Leadership Questionnaire. The study reflected that the library managers portrayed mostly a mix of transformational and transactional leadership styles. The library budget, equipment, and acquisition were most affected by recession. The library leaders preferred a mixture of investment and retrenchment (cost controlling) strategies to cope with recession. Leadership assessment using transformational model for coaching and recruitment is recommended for libraries.     

Do Job Advertisements Reflect ACRL's Standards for Proficiencies for Instruction Librarians and Coordinators?: A Content Analysis

This study investigates the extent to which the skills and proficiencies mentioned in ACRL's Standards for Proficiencies for Instruction Librarians and Coordinators are represented in a current sample of instruction librarian job advertisements. Advertisements from U.S. academic institutions posted on the American Library Association's JobLIST site were collected over a period of six months. Results from a content analysis of these advertisements as compared to the Standards reveal trends in those skills which are in-demand. These results add support for the importance of collaboration, instructional design, leadership, and subject expertise as they relate to instruction and demonstrate that not all skills identified as crucial for instruction librarians within the Standards are typically indicated within the content of a job advertisement. This research will be of interest to library science students, job seekers, LIS faculty, and employers hoping to attract qualified candidates to fill library instruction-related positions.     

对高校图书馆管理中习惯性思维的思考

从习惯性思维的概念入手,分析了高校图书馆管理过程习惯性思维的应用表征,探讨了克服习惯性思维影响的措施。     

Unsubstantiated Conclusions: A Scoping Review on Generational Differences of Leadership in Academic Libraries

The academic library profession is experiencing a large turnover in leadership. To date, information on differences in the generational expectations about how to lead is scarce and the research is contradictory. This article presents a scoping review of the literature on generational expectations of academic library leaders. Based on predefined eligibility criteria, the authors searched twelve bibliographic databases and performed a broad web search. 5435 articles were located and considered for inclusion, however, only four eligible articles were identified and included for analysis. There is little empirical evidence that generational differences are evident in the academic library setting or in individual leadership expectations. There is a lack of original research on generational differences in leadership in libraries, however, anecdotal and opinion literature is drawing attention to this topic in ways that cannot be validated.     

Factors affecting customer relationship management practices in Thai academic libraries

This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.     

A Framework for the Analysis and Management of Library Security Issues Applied to Patron-property Theft

This paper adapts three conceptual frameworks from Environmental Criminology – Routine Activity Theory, Rational Choice Theory, and Situational Crime Prevention – to create a Crime Prevention Toolkit that helps librarians analyze and manage criminal activity in contemporary academic libraries. The toolkit is applied to a case study of patron-laptop theft at an urban academic library to demonstrate its use in analyzing criminal activity and creating a crime-problem intervention. The intervention was rapidly successful at eliminating patron-property theft. There were no patron-laptop thefts of any kind in the library after implementation of the intervention, in contrast to 12 recorded laptop thefts the previous academic year. This is the first time a research-based, conceptual framework of three theories from Environmental Criminology has been used to analyze and manage criminal activity in an academic library. It is also the first time a patron-property theft intervention in an academic library has been demonstrated effective in an empirical inquiry.