家居服务机器人的工业设计

本文阐述了中国现在面临的老龄化社会问题,以及人性化的优秀家居机器人的重要性,同时提出设计目标,并实例分析家居服务机器人从形态、色彩、材质,以及人机工程四方面提出的创新性改进,从而解决居家环境中使用的、身体有残障的老年人对于服务机器人的需求,并提供包括生理以及心理层面的人性化援助。     

高校图书馆人性化服务模式的实施及发展趋势——以湖北经济学院图书馆为例

以湖北经济学院图书馆进行人性化服务的管理模式为例,从构建人性化的服务环境、服务制度、提高馆员素质、构建服务文化和实施人性化的服务举措等方面探讨了高校图书馆实施人性化管理创新的方法,并提出了今后人性化服务的设想及发展趋势.     

“以人为本”高校图书馆人性化服务理念的探讨

文章简述了“以人为本”的人性化服务理念,以及图书馆开展人性化服务的必要性,同时提出了图书馆开展好人性化服务要切实贯彻“以人为本”服务理念的观点。     

浅谈高校图书馆的人性化服务

文章从服务理念、服务态度、语言、设施、技术管理等方面对图书馆人性化服务进行了探讨,并提出：人性化服务是当代图书馆发展的主流方向和必然趋势,人性化服务重在转变服务理念,平等对待读者,以满足个性化需求为目的提供优质服务。     

高校图书馆流通管理中实施人性化服务的问题与对策

高校图书馆实施人性化服务已成为图书馆流通管理工作的重要内容之一。针对管理中出现的一些问题,从服务理念、馆员素质、服务方式、服务管理以及发挥学生馆员作用等方面,提出进一步提升人性化服务水平的策略。     

高校图书馆人性化服务浅析

文章阐述了高校图书馆以人为本的人性化服务的重要性,提出了图书馆人性化服务的实施方案,并指出了高校图书馆人性化服务中存在的问题和解决办法。     

基于用户信息需求的图书馆人性化服务探析

在分析图书馆用户信息需求特点的基础上,对人性化服务的概念及图书馆实施人性化服务的意义作了论述,提出了构建基于用户需求的图书馆人性化服务体系的主要途径,并阐述了图书馆进一步实施人性化服务的对策.     

浅谈图书馆关于吸引读者的人性化措施

介绍了人性化服务的实践和理念,并提出了图书馆人性化服务的几个问题和解决思路。     

浅谈图书馆期刊阅览室的人性化服务

文章通过提出期刊阅览室＂人性化＂服务的建议及内容,以及＂人性化＂服务在和谐社会建设中的积极作用,指出图书馆与读者和谐共处是和谐社会的组成部分,是图书馆生存和发展的大趋势。     

浅谈高校图书馆人性化服务的具体措施

图书馆人性化服务是一种以人为本的服务理念和方式.本文通过分析高校图书馆人性化服务的内涵,及高校图书馆开展人性化服务的必要性,提出高校图书馆人性化服务应从图书馆环境布局、服务理念、服务方式、服务内客、服务制度、服务规范等入手,为读者提供及时有效的服务,借以提高服务效率.     

高校图书馆智能服务机器人的设计与实践——以中国矿业大学图书馆为例

[目的/意义]人工智能技术飞速发展,已被越来越多地应用于智慧图书馆的研究与实践。实现高校图书馆智能服务机器人的智慧化服务,可有效提升高校图书馆的服务效率,为智慧图书馆建设提供可行的参考案例。[方法/过程]运用语音技术、四元麦克风阵列、语音知识库、机器人运动控制等技术,以中国矿业大学图书馆为例,设计与实现了高校图书馆智能服务机器人,并探讨智能服务机器人提供智慧化服务的新模式。[结果/结论]实践证明,智能服务机器人可实现语音互动、智能咨询、信息播报、路线导引等智慧化服务,为读者提供智能化的互动体验,创新高校图书馆智慧服务模式,是高校图书馆向智慧化方向发展的重要探索。     

Service robots,care ethics,and design

It should not be a surprise in the near future to encounter either a personal or a professional service robot in our homes and/or our work places: according to the International Federation for Robots, there will be approx 35 million service robots at work by 2018. Given that individuals will interact and even cooperate with these service robots, their design and development demand ethical attention. With this in mind I suggest the use of an approach for incorporating ethics into the design process of robots known as Care Centered Value Sensitive Design (CCVSD). Although this approach was originally and intentionally designed for the healthcare domain, the aim of this paper is to present a preliminary study of how personal and professional service robots might also be evaluated using the CCVSD approach. The normative foundations for CCVSD come from its reliance on the care ethics tradition and in particular the use of care practices for: (1) structuring the analysis and, (2) determining the values of ethical import. To apply CCVSD outside of healthcare one must show that the robot has been integrated into a care practice. Accordingly, the practice into which the robot is to be used must be assessed and shown to meet the conditions of a care practice. By investigating the foundations of the approach I hope to show why it may be applicable for service robots and further to give examples of current robot prototypes that can and cannot be evaluated using CCVSD.     

基于系统动力学的家政服务产业体系研究

随着我国经济社会的高速发展,从传统服务业中突围而出的现代家政服务业方兴未艾,理清家政服务产业的体系结构成为进一步研究家政服务行业发展机理与规律的基石。运用系统动力学的方法,在服务经济学分析的基础上对我国家政服务产业体系进行了研究,得出了家政服务业发展与社会就业、居民生活水平之间的相互作用与联系,为对我国家政服务行业的更进一步研究奠定了理论基础,也为家政服务企业的更好发展提供了一些启示。     

Using Cost Proxy Models With Census Bureau Data to Evaluate Universal Service Funding Options

This article combines cost proxy model estimates of the cost of the public switched telephone network in Colorado with U.S. Census Bureau data on household income in Colorado to examine the possibility of paying for universal telephone service in a competitively neutral manner, without an explicit high-cost fund. Cost proxy models can provide the cost of providing telephone service by census block group, and Census Bureau data allow the calculation of mean household income by census block group. Based on these two types of data, this article shows that if telephone service were priced as a tax, and if each household in Colorado paid between 0.6% and 0.75% of their annual household income for telephone service, there would be no "high-cost deficit." This article also shows that there is no correlation between household income and cost of telephone service. Thus, it is not the case that all high-cost areas are, for example, wealthy mountain communities.     

Effects of gender congruity in human-robot service interactions: The moderating role of masculinity

Despite humanoid service robots having attracted considerable research attention, it remains unclear how consumers respond to some specific human characteristics of robots. Drawing from theories on social categorization and identification, we study the role of consumer perceived control as a psychological mechanism to explain how human-robot gender congruity alters consumers’ affective reactions (feelings of comfort in the service encounter and service brand attitudes). We also consider that such gender congruity effects may be contingent on the individual cultural value of masculinity. We demonstrate experimentally that human-robot gender congruity (vs. incongruity) elicits more positive affect, while masculinity moderates some of these effects. Moreover, perceived control mediates effects of gender congruity on affective reactions only for consumers high on masculinity. We offer three major theoretical contributions as we 1) focus on social identity theory to shed light on how human-robot gender congruity affects consumer behavior in service encounters, 2) demonstrate the role of perceptions of control as a psychological process variable to explain these effects, and 3) provide insights into the role of the cultural value of masculinity as a factor that shapes human-robot gender congruity effects.     

医疗康复机器人研究进展及趋势

随着人们对医疗健康手段和过程提出的精准、微创、高效及低成本等方面的更高需求,医疗康复机器人技术也获得了各国的极大关注,并得到了日新月异的发展。目前医疗康复机器人主要用于外科手术、功能康复及辅助护理等方面,但随着重要技术的突破和进展,未来机器人技术有可能会应用到医疗健康的各个领域。医疗康复领域越来越倾向于人与机器自然、精准的交互,近年来,以人的智能和机器智能结合及人机交互为代表的技术突破使得人与机器之间的结合越来越紧密,借助人机交互技术和方法,将人的智能和机器智能结合起来,使二者优势互补、协同工作,并将在医疗康复方面孕育出重大的理论创新和技术方法突破。社会需求、技术革新和人机智能融合极大的促进了医疗康复机器人的发展。医疗康复机器人涉及人类生命健康的特殊领域,存在潜在的经济市场,已被多个国家列为战略性新兴产业,我国也需进一步大力开展医疗康复机器人的研发,推动该战略新兴产业的发展,以应对我国国民对健康服务的需求(医疗、康复及老龄化)。     

Robot carers,ethics, and older people

This paper offers an ethical framework for the development of robots as home companions that are intended to address the isolation and reduced physical functioning of frail older people with capacity, especially those living alone in a noninstitutional setting. Our ethical framework gives autonomy priority in a list of purposes served by assistive technology in general, and carebots in particular. It first introduces the notion of “presence” and draws a distinction between humanoid multi-function robots and non-humanoid robots to suggest that the former provide a more sophisticated presence than the latter. It then looks at the difference between lower-tech assistive technological support for older people and its benefits, and contrasts these with what robots can offer. This provides some context for the ethical assessment of robotic assistive technology. We then consider what might need to be added to presence to produce care from a companion robot that deals with older people’s reduced functioning and isolation. Finally, we outline and explain our ethical framework. We discuss how it combines sometimes conflicting values that the design of a carebot might incorporate, if informed by an analysis of the different roles that can be served by a companion robot.     

Why robots should not be treated like animals

Responsible Robotics is about developing robots in ways that take their social implications into account, which includes conceptually framing robots and their role in the world accurately. We are now in the process of incorporating robots into our world and we are trying to figure out what to make of them and where to put them in our conceptual, physical, economic, legal, emotional and moral world. How humans think about robots, especially humanoid social robots, which elicit complex and sometimes disconcerting reactions, is not predetermined. The animal–robot analogy is one of the most commonly used in attempting to frame interactions between humans and robots and it also tends to push in the direction of blurring the distinction between humans and machines. We argue that, despite some shared characteristics, when it comes to thinking about the moral status of humanoid robots, legal liability, and the impact of treatment of humanoid robots on how humans treat one another, analogies with animals are misleading.     

机器人的未来前景

经过半个多世纪的发展,目前机器人已经具备了走路、说话、表演、分析和推理等能力,未来它们还将会发展到什么高度呢？可以说,这是一个非常重大的问题。对此,很多科学家预言,未来机器人的智能将有可能达到甚至超越人类。如果这一预言真的实现的话,那么未来农业、工业和服务业的生产劳动将会实现智能化和无人化,这意味着工农阶级将从繁重的体力劳动中解脱出来。     

Shall We Talk? Conversing With Humans and Robots

While social robots are the creation of human beings, it is not obvious what kinds of conversation people desire to have with computer-based devices. Progressive improvements in speech recognition, natural language parsing, and physical embodiment are making it technologically possible for social robots to engage with humans in essentially the full range of conversational modes that we do with one another. However, when we examine the variety of possible (human) linguistic functions, we discover reasons people may not wish for total verisimilitude when interacting linguistically with robots. Informational and empathetic functions are likely to be more welcomed than those involving social control or critique.