Collection development and acquisitions in a changing university environment

Fondren Library at Rice University has reorganized and combined the library public services staff with the public services staff of the computer center. This reorganization was the result of several challenges at the university: the increasing use of computing in instruction, the rise in support questions for delivering information to the desktop, and the inability to add staff lines. These changes have affected the ways in which collection development is done, expanding the roles of selectors and cutting into their time. The line between public service and collection development has blurred. Some of the time constraints have affected procedures used in acquisitions.     

Training Temporary Reference Staff for Maximized Learning: A Case Study

This paper will discuss the 2018 redesign of the University of Michigan Library's Ask a Librarian reference service. The library's tiered reference model relies heavily on the support of graduate student and part-time staff — a temporary workforce that is expectably vulnerable to high turnover. As such, a training program must consider the vast knowledge required of staff to prepare them for providing reference service, provide ongoing support/training, and be sensitive to the constraints, responsibilities, and roles of these employees, who are often first and foremost, full-time students and/or individuals working multiple jobs. The training redesign focused on the creation of an interactive, online learning component that could also provide a knowledge base of support for staff to continually refer to, while engaged learning activities were emphasized during limited in-person training sessions to reinforce training and offer opportunities to build camaraderie between new staff and their fellow colleagues.     

Developing the 21st Century Academic Librarian: The Research Support Ambassador Programme

ABSTRACT

The nature of academic librarianship is changing as librarians move away from the curation of material and into research support roles. Although this creates new opportunities it can be difficult for staff to learn the skills needed. The Office of Scholarly Communication at Cambridge University seeks to address this issue with the Research Support Ambassadors Programme, an initiative which skills staff in areas such as Research Data Management and Open Access. This case study outlines the evolution of the program from its pilot through to its recently completed second run in 2016. The challenges associated with running a cross-library training program are discussed and solutions highlighted. Also discussed is the impact that the program has had on participants. This case study will be of interest to those aiming to pursue a career in this area of librarianship and those looking at preparing staff for the future of the academic library.     

ICONic training: use of a course management system to provide continual reference student education

In an effort to provide continuing education to the students working at the Hardin Library reference desk, staff members have created an online training course using the University of Iowa's course management system called ICON(Iowa Courses Online). The course has four main components-a content page, an article discussion forum, quizzes, and a challenging questions module. ICON has quickly become an essential training resource and has also provided an electronic professional community for students who primarily work in isolation. Additionally, the experience with the software has positioned the library to provide training support for the health campus and to take advantage of new technology based collaborations.     

美国加州大学伯克利分校图书馆服务转型的新动向与思考

基于笔者在美国加州大学伯克利分校图书馆的学习考察,认为该馆有应对馆藏转型发展、馆舍空间变化和组织结构调整的积极行动;重视新形势下研究型图书馆任务的重新定位;注重以绩效工资改革与人员评价体系为基础的激励机制;强调图书馆在本科生研究中的作用;突出院系联络重点与全方位嵌入服务一线。据此,对我国高校图书馆提出以下建议:强化图书馆的战略规划与发展定位,不断完善馆员激励机制,加大馆藏资源建设力度,拓展嵌入式学科服务层面,持续加强馆舍空间建设,尝试推出本科生研究项目,探索开展数据研究和分析工作。     

CRIS Power! Taming the Reporting Requirements of Open Access

In the United Kingdom, librarians are adapting their roles to support researchers with the Open Access publication of their research in a post-Finch world, including grappling with reporting requirements at the institutional level. Particularly challenging is the need to provide high-level analysis for strategy makers while also extracting low-level detail for service provision and reporting in order to meet the needs of stakeholders across the university and numerous national external bodies. David Walters of Brunel University London describes how the library maximized its reporting capability by using the research management information in the university’s instance of Symplectic Elements, along with other Open Access data sources to establish the effective management of the institution’s Open Access publications data. Monitoring institutional data in real-time is guiding the development of library services and has allowed library staff to tailor appropriate training to researchers in very different disciplines.     

分报告三：耶鲁大学图书馆考察报告

文章从战略规划、信息服务和员工发展三个角度剖析耶鲁大学图书馆在运行管理方面的实践经验。在战略规划方面,指出耶鲁大学图书馆强调参与教学和学习、注意加强对特殊材料和特殊藏品的收藏、激发研究和学习的环境;在信息服务方面,阐述耶鲁大学图书馆重视学科化服务、开展个性化服务、注重将新技术嵌入到图书馆的信息服务、注意挖掘基于特色资源的服务;在员工发展方面,概括出耶鲁大学图书馆具有明确的在岗人员基本素质要求、合理的等级岗位聘任制度、清晰的图书馆岗位绩效考核制度以及多方位的人才引进策略。在此基础上,指出耶鲁大学图书馆的运行管理可为我国图书馆的发展带来三方面的启示：合理可行的战略规划是图书馆可持续发展的行动指南;服务至上的理念是图书馆体现自身核心价值的亮点;馆员及馆内相关工作人员的科学管理和职业发展空间的可预期是图书馆发展的重要保障。     

Information and Research Support Services:

Organizing reference services to use paraprofessionals as information providers can help academic libraries adapt to new technology, provide staff support for resource sharing, and assist reference librarians in developing new and enhanced roles on campus. It is a staffing alternative that can facilitate the integration and use of electronic reference resources, such as Online Catalogs, CD-ROM databases and end user searching by providing more assistance to users. Placing responsibility for teaching library clients how to use document delivery with the same staff who help users identify needed materials makes access easier for requestors, and resource sharing more readily accepted by students and faculty. And by separating Information and Research Support activities and sharing the workload between staff at different levels, reference librarians can provide an advanced level of research assistance, spend more time on support for faculty research collection development, classroom instruction, and the development and improvement of programs. Training of the paraprofessional staff and practice of the referral process are essential to the librarian-paraprofessional partnership this model requires. This article describes how paraprofessionals have been used in reference at a new academic library, and how the role of the reference librarian has been redefined as a result.     

Introduction to library services for allied health personnel

Experience with a non-credit course, given by the staff of the University of Western Ontario Health Sciences Library, within the framework of the University's Summer School and Extension Program, to allied health personnel is presented. The purpose of this course was to acquaint allied health personnel with the library and its services and how to use the services to the best advantage.     

Integrating knowledge resources at the point of care: opportunities for librarians.

Health sciences librarians at the University of Washington (UW) are partners in the evolution of Internet-based clinical information systems for two medical centers, University of Washington Medical Center and Harborview Medical Center, as well as the UW Primary Care Network clinics. Librarians lead information resource and systems development projects and play a variety of roles including facilitator, publisher, integrator, and educator. These efforts have been coordinated with parallel development efforts by the Integrated Advanced Information Management Systems (IAIMS) clinical informatics group in developing electronic medical record systems and clinical decision support tools. The outcome is MINDscape, a very heavily used Web view of the patient medical record with tightly integrated knowledge resources as well as numerous Web-accessible information resources and tools. The goal of this article is to provide a case study of librarian involvement in institutional information systems development at UW and to illustrate the variety of roles that librarians can assume in hospital settings.     

本科教学评估中图书馆的建设与发展——以长安大学图书馆为例

本文以长安大学图书馆为例,通过对图书馆在高校教学、科研中的地位和作用的分析,指出在高校本科教学工作水平评估中,图书馆是被评估的重要内容之一;而评估工作本身,则会对高校图书馆的建设与发展起到极大的促进作用。     

Framework for Change: Creating a Diversity Strategic Plan within an Academic Library

Abstract

In December 2017, Clemson University’s administration via the Assistant Vice President for Strategic Diversity Leadership charged each college and the University Libraries with creating and implementing a diversity strategic plan to align with the ClemsonForward institutional strategic plan and assessment system. Clemson University Libraries answered this charge by creating a Libraries Diversity Plan Working Group (LDPWG), which applied a provided institutional framework to conduct an inventory of current diversity, equity, and inclusion (DEI) initiatives and obtain input, feedback, and support from all the Libraries’ faculty and staff as well as the organization and institution administration to create an ambitious diversity strategic plan. The LDPWG worked for sixteen months to create an updated organization mission statement, a sustainable diversity statement, and an accountable roadmap, furthering Clemson University Libraries’ DEI initiatives and impact regarding six strategic priority areas: climate and infrastructure, recruitment and retention, education and training, research and scholarship, leadership support and development, and strategic partnerships.     

Faculty and librarian collaborations: A case study and proposal for online learning environments

To design a new distance education course with an emphasis on student group work, a collaborative effort among the University of Missouri St. Louis Libraries and faculty was established. The collaborative process resulted in a more individualized service experience for library users, and the problems of course construction, using the Blackboard course management system, were shared and solved with new efficiency. The goals of the institution and individuals involved were initially successful and have expanded into a larger effort of developing new resources and collaborative efforts throughout the campus. New methods, new technologies, and new roles and responsibilities for faculty and librarians are described. As librarians assume online “course librarian” positions, significant responsibilities can be shifted to their support, and new resources can be made available to students with considerable ease—particularly via library electronic resources, databases, and electronic communication.     

Building Cataloging Capacity for Libraries in South Sudan: A North–South–South Collaboration

In the developing world, a common trend is to have north–south collaborations constituting most of the continuous professional development (CPD) activities for librarians. The emerging drift highlighted in this article is a north–south–south initiative aimed at rebuilding the University of Juba Library through capacity-building of the library staff. This article will illuminate the process of equipping library staff with cataloging skills in the absence of previous library training. This endeavor is a result of the collaborative efforts of Makerere University Library (MakLib) in Uganda and the University of Bergen Library (UoBL) in Norway under the Juba Library Automation Project (JULAP). JULAP's main objective is to rebuild the University of Juba Library with the components of library automation and training of library staff. This article will concentrate on the practical training of the library staff in cataloging and the hands-on training on the Koha integrated library system to lay the groundwork for computerized library services for the University of Juba. This article will also highlight the challenges and lessons learned so far while articulating strategies for the future.     

Utilizing syllabi to support access services and beyond: A case study

New York University Abu Dhabi (NYUAD) Library receives copies of all course syllabi to provide a number of services to faculty and students related to acquisitions, access, collection development, subject liaison, and library instruction. Access services and acquisitions staff, as well as subject liaison librarians, work together using specific workflows to ensure that subject-relevant materials are selected and purchased on an ongoing basis and access needs are met by course reserves or the learning management system. Additionally, the library works closely with the NYUAD Bookstore, which also receives textbook orders, to ensure that students have access to all required and supplementary materials on the first day of classes.     

Data Science Support at the Academic Library

Data science is a rapidly growing field with applications across all scientific domains. The demand for support in data science literacy is outpacing available resources at college campuses. The academic library is uniquely positioned to provide training and guidance in a number of areas relevant to data science. The University of Arizona Libraries has built a successful data science support program, focusing on computational literacy, geographic information systems, and reproducible science. Success of the program has largely been due to the strength of library personnel and strategic partnerships with units outside of the library. Academic libraries can support campus data science needs through professional development of current staff and recruitment of new personnel with expertise in data-intensive domains.     

“后MOOC”时期高校图书馆角色的延展与创新

2012年是MOOC的高速发展时期,然而达到发展期望值的顶峰后,其发展遇到了瓶颈,SPOC、SOOC、MPOC、MPOL、MOOR、MOOL、DOCC、DLMOOC、Meta-MOOC、Mobi MOOC、DOCC等数十种新形式的在线课程的出现拉开了“后MOOC”时期的序幕。高校图书馆在“后MOOC”时期将扮演学习导航师、课程评估师、知识能力拓展师、学习生涯规划师、版权管理服务师、课程内容提供师、课程数据存储师等多种角色。“后MOOC”时期的高校图书馆角色创新一方面是传承了MOOC时期高校图书馆汇集而来的经验,另一方面是对新模式的适应性调整。     

Library workshops for special audiences: secretaries, research assistants, and other support staff

Reports on library workshops for nonlibrary support staff, conducted by health sciences and other libraries, are reviewed. In 1985-86, similar workshops for secretaries, research assistants, and other support staff were offered at the Ohio State University Health Sciences Library. Evaluations made by participants immediately after the workshops and six to twenty months later have provided valuable input on the usefulness of subjects discussed and on recommendations for changes.     

学科服务的特色与进展：奥克兰大学图书馆范例研究

通过实地考察,介绍新西兰奥克兰大学图书馆在学科服务管理与实践方面的主要特色与最新进展,重点阐述其在组织管理机制、学科馆员的考核与培训方面的特色。通过典型案例分析,论述学科服务在三个方面的主要特色与最新进展。其一是在教学支持方面,包括学科信息素养教育、相关支撑工具等;其二是在研究支持方面,重点介绍博士生技能训练项目以及新引进开发的研究支持系统;其三通过案例展示,介绍奥克兰大学图书馆在学科资源建设方面的做法和主要特色。     

Cooperation in a Multi-Faceted Reference Department: Blending Resources,Personnel, and Services of Reference,Instruction, Interlibrary Loan,and Government Documents

SUMMARY

Cooperative reference is a valuable approach to serving patrons as well as a means of expanding one's professional knowledge. Members of the reference unit actively participate in cooperative reference for answering patrons' tougher queries, bibliographic instruction, and reference collection development. The cooperative efforts of our unit have expanded our ability to find better information faster. Cooperative reference extends to all librarians within the University Library as each librarian serves in a rotation to staff the reference desk on nights and weekends. Some of the benefits of practicing cooperative reference are the following: providing a balanced and sometimes more complete answer to a reference question; increasing the knowledge of the reference staff by sharing experiences; and increasing morale and support for the reference staff. All of this is accomplished by doing what librarians do best: sharing. Successful cooperative reference relies upon good communication within the department, respect for colleagues, flexibility, and commitment to serving our patrons.