The information needs and information seeking behaviour of family doctors: a selective literature review

General practitioners play a central role in primary care. Clinical Governance and advances in Information and Communications Technology dominate the agenda for change. The aim of this literature review is to indicate publications that have made a significant contribution to understanding of the information wants, needs, behaviour and preferences of family physicians and to identify areas in which there is scope for further research. Concentrating on material published in the 1990s, this review looks at the information needs of family doctors and at their information seeking behaviour. Work on the needs of General Medical Practices and of Primary Care Groups is included. The review discusses studies of information gatekeepers and projects intended to augment access to information services. A few texts are recommended as essential reading.     

The health information seeking behaviour and needs of community health workers in Chandigarh in Northern India

This article represents two‐firsts for the feature – it is the first to report on a study outside the UK and the first to examine the health information needs of community health workers. Sonika Raj is pursuing PhD at the Centre for Public Health, Panjab University, Chandigarh, in India and she conducted her research in Chandigarh. The article outlines the important role that health workers at community level play in determining health outcomes in the developing world, including Chandigarh. It demonstrates that while those workers recognise their information needs, there are many issues affecting their ability to access health information effectively, not least their limited access to appropriate technology and training. AM     

The information needs and behaviour of clinical researchers: a user-needs analysis

AIMS: As part of the strategy to set up a new information service, including a physical Resource Centre, the analysis of information needs of clinical research professionals involved with clinical research and development in the UK and Europe was required. It also aimed to identify differences in requirements between the various roles of professionals and establish what information resources are currently used. METHODS: A user-needs survey online of the members of The Institute. Group discussions with specialist subcommittees of members. RESULTS: Two hundred and ninety members responded to the online survey of 20 questions. This makes it a response rate of 7.9%. Members expressed a lack of information in their particular professional area, and lack the skills to retrieve and appraise information. DISCUSSION: The results of the survey are discussed in more detail, giving indications of what the information service should collect, what types of materials should be provided to members and what services should be on offer. RECOMMENDATION: These were developed from the results of the needs analysis and submitted to management for approval. Issues of concern, such as financial constraint and staff constraints are also discussed. CONCLUSIONS: There is an opportunity to build a unique collection of clinical research material, which will promote The Institute not only to members, but also to the wider health sector. Members stated that the most physical medical libraries don't provide what they need, but the main finding through the survey and discussions is that it's pointless to set up 'yet another medical library'.     

The information needs and information-seeking behaviour of fishermen in Lagos State, Nigeria

This research investigated the information needs and information seeking behaviour of fishermen in Lagos State, Nigeria. The survey was carried out in the rural fishing communities of the state. Using questionnaire supported with interviews, personal observation and examination of relevant records, data were collected from 500 fishermen in the different fishing communities in the state. The simple percentage was used to analyse the data. The study examined information needs, sources and information seeking behaviour as well as problems encountered by the fishermen in a bid to obtain information. Results show that the information needs of fishermen in Lagos state are mostly occupation directed. Their chief sources of information include colleagues, friends, neighbours and relatives. Results also show that the fishermen in Lagos State are mostly illiterate, married and male adults in their middle ages; where and how to obtain credit facilities remain the most important information need of the fishermen; lack of awareness about where to obtain information on modern fishing technology is the most common problem of the fishermen in their attempt to seek information. This shows that there is acute shortage of information and fisheries extension officers in the field of information dissemination. It was concluded that the means and sources of information seeking found in fishermen in Lagos State are no longer adequate to meet advanced technology in the field and this can be detrimental to the profession. Suggestions that would facilitate information seeking and use among fishermen in Lagos state were given.     

Quantifying the information needs of doctors in the UK using clinical librarians

Background and objectives: The main objective of this paper is to determine the frequency of doctors’ clinical information needs using Clinical Librarians as data collectors, focusing on the UK acute sector. Additionally, the frequency of questions followed‐up by Clinical Librarians was determined. The information needs of doctors have been investigated in other countries, particularly the USA, but not in the UK. Clinical Librarians have not been utilized as data collectors in any previous studies. Method: Clinical Librarians counted clinical questions posed by doctors in clinical settings. Results: The Clinical Librarians counted 286 questions from 655 doctors discussing 1210 patient cases. This represents approximately one question for every four patients. Conclusion: Clinical Librarians can collect data to identify the number of information needs doctors have, but this was more successful when the Clinical Librarian was experienced and an established part of the clinical team.     

The use of self moderated focus groups to gather exploratory data on information beliefs and their impact on information seeking behaviour

The existence of an information belief system is tested for the first time through innovative use of self moderated focus groups. Initial generation of information beliefs was achieved in an open, unpredicted and unbiased way through focus groups. To remove researcher effect and promote informality in discussion, the researcher experimented with a novel approach - self moderated focus groups. A detailed study of 5 groups evaluates their effectiveness in encouraging free and spontaneous discussion and in eliciting unique information ideas or beliefs. Results show that self moderated focus groups encourage naturalistic discourse, take unpredictable directions and are fertile in uncovering unexpected beliefs. Disadvantages include lack of consistency and leader mirroring, with members adopting the style and tone of volunteer moderators. Consideration should be given to gender balance in group composition. The method is recommended where open and free flowing discussion is sought.     

Health information seeking behaviour: the librarian's role in supporting digital and health literacy

This paper is based on Rachel Butler's dissertation carried out at the University of Sheffield as part of the MA Library and Information Services Management. The study examines people's online health information seeking skills, with the specific aim to identify how libraries and health services can work together in supporting digital and health literacy. A survey approach is used to explore online searching habits as well as librarian and health professionals’ views on health literacy. The key findings indicate that whilst the majority of respondents consider themselves to be health literate, there was an overall agreement that effective education and support could be achieved through the collaboration between libraries and health services, and specifically to signpost information and to provide targeted education. The limitations of the research for dissertation are recognised leading to recommendations that further study focuses on the impact of signposting and education on health literacy.F.J.     

The relationship between student communication motives and information seeking

The purpose of this study was to examine the relationship between college students’ communication motives (i.e., relational, functional, participatory, excuse making, sycophantic) and their use of information‐seeking strategies (i.e., overt, indirect, third party, testing, observing). Participants were 149 students enrolled in an introductory communication course at a Mid‐Atlantic university. Results indicated that (a) students who communicate for the sycophantic, relational, and participatory motives use the indirect and observing information‐seeking strategies and (b) students who communicate for the functional communication motive use the overt information‐seeking strategy, but do not use the testing information‐seeking strategy. Future research should examine whether college students use information‐seeking strategies with their classmates and the impact of the use of these strategies on their learning experience.     

Internet‐based information‐seeking behaviour amongst doctors and nurses: a short review of the literature

Background: Reviews of how doctors and nurses search for online information are relatively rare, particularly where research examines how they decide whether to use Internet‐based resources. Original research into their online searching behaviour is also rare, particularly in real world clinical settings. as is original research into their online searching behaviour. This review collates some of the existing evidence, from 1995 to 2009. Objectives: To establish whether there are any significant differences in the ways and reasons why doctors and nurses seek out online information; to establish how nurses and doctors locate information online; to establish whether any conclusions can be drawn from the existing evidence that might assist health and medical libraries in supporting users. Methods: An initial scoping literature search was carried out on PubMed and CINAHL to identify existing reviews of the subject area and relevant original research between 1995 and 2009. Following refinement, further searches were carried out on Embase (Ovid), LISA and LISTA. Following the initial scoping search, two journals were identified as particularly relevant for further table of contents searching. Articles were exclused where the main focus was on patients searching for information or where the focus was the evaluation of online‐based educational software or tutorials. Articles were included if they were review or meta‐analysis articles, where they reported original research, and where the primary focus of the online search was for participants’ ongoing Continuing Professional Development (CPD). The relevant articles are outlined, with details of numbers of participants, response rates, and the user groups. Results: There appear to be no significant differences between the reasons why doctors and nurses seek online Internet‐based evidence, or the ways in which they locate that evidence. Reasons for searching for information online are broadly the same: primarily patient care and CPD (Continuing Professional Development). The perceived barriers to accessing online information are the same in both groups. There is a lack of awareness of the library as a potential online information enabler. Conclusions: Libraries need to examine their policy and practice to ensure that they facilitate access to online evidence‐based information, particularly where users are geographically remote or based in the community rather than in a hospital setting. Librarians also need to take into account the fact that medical professionals on duty may not be able to take advantage of the academic model of online information research. Further research is recommended into the difference between the idealised academic model of searching and real world practicalities; and how other user groups search, for example patients.     

Equitable access: Information seeking behavior,information needs,and necessary library accommodations for transgender patrons

This study highlights the unique accommodations integral to welcoming transgender library patrons. Research shows transgender people have unique needs which differ from lesbian, gay, bisexual, and queer (LGBQ) individuals, and experience substantial barriers to obtaining quality library service. Most studies in the past exploring the needs of lesbian, gay, bisexual, and transgender library users focused exclusively on LGBQ users. This study surveyed adult transgender individuals (n = 102) with an online questionnaire. The majority of participants were white, designated female at birth, and under 40 years old. Survey respondents needed libraries to make accommodations for them to feel safe (p < 0.001). The top 5 accommodations needed were recent transgender literature, gender identity or expression as part of library nondiscrimination policy, gender neutral, single-stall bathrooms where a key did not need to be requested, recent LGBQ literature), and an established remote process for name change.     

A study of the information seeking behaviour of hospital pharmacists: empirical evidence from Greece

Background: Hospital pharmacists need access to high‐quality information in order to constantly update their knowledge and improve their skills. In their modern role, they are expected to address three types of challenges: scientific, organizational and administrative, thus having an increased need for adequate information and library services. Objectives: This study investigates the information‐seeking behaviour of public hospital pharmacists providing evidence from Greece that could be used to encourage the development of effective information hospital services and study the links between the information seeking behaviour of hospital pharmacists and their modern scientific and professional role. Method: An empirical research was conducted between January and February 2010 with the development and distribution of a structured questionnaire. The questionnaire was filled in and returned by 88 public hospital pharmacists from a total of 286 working in all Greek public hospitals, providing a response rate of 31%. Results: The hospital pharmacists in Greece are in search of scientific information and, more particularly, pharmaceutical information (e.g., drug indications, storage, dosage and prices). The Internet and the National Organization of Medicines are their main information sources, while the lack of time and organized information are the main obstacles they have to face when seeking information. Conclusions: The modern professional role of hospital pharmacists as invaluable contributors to efficient and safer healthcare services may be further supported through the development of specialized libraries and information services within Greek public hospitals.