Communication in a community theater group: Managing multiple group roles

A bona fide group perspective emphasizes that group members are simultaneously members of multiple groups that compete for their time and commitment. Previous research has focused on group membership in work and home settings to the exclusion of membership in “third place”; or “life enrichment”; groups such as religious, community and social groups. This ethnographic study examines how members of a community theater group communicate to construct, maintain, and negotiate their roles in order to produce a theatrical performance while managing potential conflicts with their roles in other work, social, and family groups. The most significant findings suggest that members of this community theater group make a strong temporary commitment that prioritizes membership in the theater group over other group memberships for a short period of time until the production ends and commitments to other groups resume normal levels. Members manage to make this commitment and minimize potential conflicts resulting from roles in multiple groups by auditioning for the production only if they think conflicts will be minimal, by negotiating conflicts that exist prior to committing to the group, and by informing members of other groups of their temporary commitments. This allows them to focus on their group role in order to produce a successful theatrical production.     

Parliamentary procedure in a community group: Communication and vigilant decision making

Parliamentary procedure is pervasive in most decision‐making groups of a dozen or more persons, but it is has been understudied as an important influence on the group communication process. It is not well understood by members of groups who claim to have adopted it, and procedures are seldom invoked in ways that suggest a very sophisticated model. However, parliamentary procedure need not be considered as simply a rigid set of laws. This multi‐phase research project provides insight into how parliamentary procedure is selectively used in community groups and functions as a set of rules that influences the vigilance of the communication process.     

Shared Leadership in a Community Theater Group: Filling the Leadership Role

In contrast to research in which an individual leader is assigned or expected to emerge, musical theater productions provide an opportunity to explore how leadership is shared among the director, assistant director, music director, choreographer, and stage manager in a naturally occurring group. This ethnographic study explores how one community theater group managed the sharing of leadership roles when the primary director assumed a passive or ineffective role. The study explores the communication and affective responses of the secondary leaders and cast members when they perceived that the primary leadership failed to function and then examines how secondary leaders and cast members communicated to share the leadership to produce successful theatrical performances. The results have implications for other groups with shared leadership structures.     

Shared Leadership in a Community Theater Group: Filling the Leadership Role

In contrast to research in which an individual leader is assigned or expected to emerge, musical theater productions provide an opportunity to explore how leadership is shared among the director, assistant director, music director, choreographer, and stage manager in a naturally occurring group. This ethnographic study explores how one community theater group managed the sharing of leadership roles when the primary director assumed a passive or ineffective role. The study explores the communication and affective responses of the secondary leaders and cast members when they perceived that the primary leadership failed to function and then examines how secondary leaders and cast members communicated to share the leadership to produce successful theatrical performances. The results have implications for other groups with shared leadership structures.     

Toward a theory of collection development: an activities and attributes approach

This paper presents results of a study of corporate library selection activity performed to support four global corporations. The firms examined are involved in providing communication, knowledge in its different forms, and computing. Using these results, this paper synthesizes literature on selection and collection development to present an approach to developing an eventual theory of collection development. Using this approach, such a theory would predict the performance of selection activity; the operation of its attributes, such as its cost, centralization, and formalization; and the operation of other collection development activities. Concurrently, it would explain these predictions using dynamics such as the need to include specified ideas within selected content, the need to cope with selector's abilities to choose vast amounts of content, the need to contain selection cost, and the need to gather material together so as to support browsing and its resulting impromptu development of ideas.     

Building context-based knowledge of government social media communication through an ethnographic study of the US Coast Guard

Governments are increasing digital communication with citizens, yet little is known about how the public sector influences communicators’ daily social media activities. This ethnographic study uses interviews, documents, and participant observation to offer a rare emic view of the US Coast Guard (USCG) social media program. Breaking up the monolithic public sector communication context, influences on social media communication were nested within five contexts: organization, military, parent agency, federal government, and the US public sector. By observing how the contexts and related attributes influence personnel and the program, the study provides insights related to social media communication processes rather than merely content products. Findings extend theoretical and practical applications by identifying enablers and challenges to government social media communication within an applied context. USCG's culture and history of transparency and engagement drive the strategy, while resource constraints and a devaluing of social media within the decentralized organization constrain program effectiveness and real-time engagement.     

Playing With Dialectics: Black Female Friendship Groups as a Homeplace

Female friendships are significant to many Black females because they represent a homeplace, or a safe space. This study uses Baxter and Montgomery's (1996 Baxter , L. A. , & Montgomery , B. M. ( 1996 ). Relating: Dialogues and dialectics . New York , NY : The Guilford Press . [Google Scholar], 1998 Baxter , L. A. , & Montgomery , B. M. ( 1998 ). A guide to dialectical approaches to studying interpersonal relationships . In B. M. Montgomery & L. A. Baxter (Eds.), Dialectical approaches to studying interpersonal relationships (pp. 1 – 16 ). Mahwah , NJ : Lawrence Erlbaum . [Google Scholar]) relational dialectics theory and Collins’ (2000 Collins , P. H. ( 2000 ). Black feminist thought: Knowledge, consciousness, and the politics of empowerment ( ed.) , 2nd . New York , NY : Routledge . [Google Scholar]) Black feminist thought to understand the interplay of contradictions in the stories that Black females tell in their friendship groups. The contradictions embedded in the stories were finances (spending/saving), language (“good”/“bad” English), appearance (satisfaction/dissatisfaction), and race (acceptance/rejection of otherness). The interaction of these tensions showed that the friends engaged in group segregation and integration, which ultimately enabled them to freely express their culturally based truths without fear of marginalization.     

GoPro as an ethnographic tool: A wayfinding study in an academic library

In this study, researchers sought to capture students’ authentic experience of finding books in the main library using a GoPro camera and the think-aloud protocol. The GoPro provided a first-person perspective and was an effective ethnographic tool for observing a student's individual experience, while also demonstrating what tools they use to find items. Using the think-aloud protocol, observers could hear students express their internal decisions, thoughts, and feelings about the process. Results confirmed trouble spots in the building and that directories are not typically used and need updating. GoPro footage revealed that there are certain qualities of the help-desk experience that can make a search more or less successful. No major sex differences were found in preference of wayfinding tools and behaviors, except that males appear to have used directories marginally more than females. In a debriefing survey, students still affirmed human help and online maps as the most useful wayfinding tools and advocated for better signage. Mapping of behaviors by floor also validated GoPro observations. At low cost to the library, the GoPro/think-aloud combination along with survey and mapping methodologies affirmed trouble spots in the building and provided suggestions for wayfinding improvements to library administration.     

Freedom Through Flight: Performing a Counter-Narrative of Disability

This project explores how discourses of difference sustain the separation of people with disabilities from community life and highlights the efforts of one organization, Passion Works, as members perform a counter-narrative of disability. Passion Works is a non-profit organization housed within a sheltered workshop sponsored by its local county board of mental retardation and developmental disabilities, and provides innovative employment opportunities by supporting artistic collaborations between individuals with and without disabilities. Our ethnographic portrayal is based on our experiences as participant observers, narratives performed in daily routines and collected through in-depth interviews with staff artists, and document analysis. We unpack how artists perform a counter-narrative of freedom through flight that fosters both autonomy and connection, allows artists to accomplish mind and body, and provides opportunities for artists to perform the personal in the public sphere.     

Freedom Through Flight: Performing a Counter-Narrative of Disability

This project explores how discourses of difference sustain the separation of people with disabilities from community life and highlights the efforts of one organization, Passion Works, as members perform a counter-narrative of disability. Passion Works is a non-profit organization housed within a sheltered workshop sponsored by its local county board of mental retardation and developmental disabilities, and provides innovative employment opportunities by supporting artistic collaborations between individuals with and without disabilities. Our ethnographic portrayal is based on our experiences as participant observers, narratives performed in daily routines and collected through in-depth interviews with staff artists, and document analysis. We unpack how artists perform a counter-narrative of freedom through flight that fosters both autonomy and connection, allows artists to accomplish mind and body, and provides opportunities for artists to perform the personal in the public sphere.     

Managing multiple group roles: an autoethnography of communication and perceived role incompatibility

This autoethnography explores my communication surrounding the stress I experienced from perceived role incompatibilities between my role portraying a reprehensible character in a theater production and my roles as a scholar, administrator, and church member. I examine the messages that led me to believe that there were role incompatibilities that would lead to negative evaluations of my participation in the production, and the communication strategies I used to manage my self-disclosure concerning those role incompatibilities. I explore how people I informed responded to my participation. Finally, I discuss how I use similar communication strategies – strategic silence, strategic disclosures, and strategic ambiguity – to manage self-disclosure concerning another role incompatibility issue, my political views. I hope sharing my experience assists others facing similar role management issues.     

Toward a Communication Model for the Socialization of Voluntary Members

Because most socialization/assimilation research focuses on employment as the primary membership role in groups and organizations, the accompanying models have failed to consider the unique characteristics of voluntary membership. In addition, those models have been criticized for being too linear and based on concepts of organizations as containers. Using principles of the bona fide group perspective and a case study, this paper develops a model that emphasizes the unique characteristics of the socialization of voluntary members. The multilevel model also examines how membership in various other groups, such as work and family, influence and interact with individuals’ voluntary memberships. With a focus on communication, the model emphasizes the fluid process of voluntary associations in organizations with ambiguous boundaries.     

Building a theory of communication and ethnopolitical conflict

Coherent development of theories of ethnopolitical conflict has been slow and scattered. Moreover, the role of communication has been seriously neglected. I theorize ethnopolitical conflict along two dimensions: the level in which the conflict is entered (macro state-level, mid civil society level, and individual level) and the type of communication most characteristic of the level (bargaining and negotiation, intergroup relations and intercultural communication, identity theories and deliberative processes). Additionally, the article makes the case for a social constructionist perspective on ethnicity, and develops a relationship between communication and ethnopolitical conflict. Finally, theories of communication are posed as mediators of social systems that couple the communication systems of two conflictive groups in order for them to increase commensurability.     

HIV/AIDS‐related stigma and information behaviour: an ethnographic study in the UK

This feature explores the information behaviour of people infected with or affected by HIV/AIDS. It investigates specifically the difficult issue of stigma and how this shapes the ways in which people interact with vital information. The study adopted an ethnographic whereby the researcher worked as a part‐time volunteer at an HIV support centre in the North of England for over a year. This is the first time that such an approach has been reported in this feature and is interesting from this perspective alone. The very rich data which was gathered as a result of the approach is also instructive. The study formed part of a PhD thesis, which Robinah Kalemeera Namuleme completed at the University of Sheffield in March 2013.     

Social support within an on-line cancer community: an assessment of emotional support,perceptions of advantages and disadvantages,and motives for using the community from a communication perspective

This study investigated an on-line cancer support community emphasizing communication concerns important to the community administrators. The researcher conducted an on-line survey of participants (N v = v 103) focused on their on-line communication activities and social support. The results indicate a modest negative correlation between emotional support received on-line and perceived stress, differences in emotional support scores based on perceptions of disadvantages of on-line support groups, and different motives for using the community between people with cancer and family members. The study also describes suggestions based on the results that were made to community administrators and which could be used by other on-line support communities.     

East meets West: a new contextual perspective for crisis communication theory

This paper developed a Chinese model of crisis communication by using a contextual perspective capable of identifying influences at the crisis-event level (crisis type, crisis stakeholder, crisis stage, and crisis system) and the societal level (polities, economic systems, and media systems) in Mainland China, Hong Kong, and Taiwan. An analysis of 93 academic works published in 15 journals demonstrated the effects of economic development, politics, and the media on crisis communication practices in Chinese societies.