印度高等教育国际化发展评略

由于高等教育国际化发展水平、大学数量及教育质量等方面所存在的问题,印度已成为智力外流的主要国家之一。在高教改革的推动下,印度的私立院校较之公立大学在开发创新服务项目和满足西方大学学术研究及学生的需求等方面,显示出更强的竞争力和灵活性。印度只有建立有效的学生支持服务体系及质量评估策略,与国外大学机构实现功能对接,才能在高等教育国际化发展中成为对外国留学生和教师流动有吸引力的国家。     

Cross-Cultural Differences in Student Expectations

ABSTRACT

International students represent a growing market segment for colleges and universities in the U.S. As universities begin to target international students, it will become imperative that university administrators and faculty understand what these students expect once they arrive on campus. The present study, utilizing 686 U.S. and 338 Australian business students was designed to explore university service expectations from a cross-cultural perspective. Results indicate that expectations of Australian students are greater than those of U.S students on three dimensions of service quality. Implications for university administrators and faculty, along with future directions, are discussed.     

Evaluating student satisfaction of quality at international branch campuses

The aim of this research is to present the determinants of students’ perceptions of quality and experience of study at international branch campuses in Malaysia, a country that is set to become an academic hub in Asia. This study used a multi-method approach for data collection. The respondents comprised 245 students (both undergraduate and postgraduate) from six renowned international branch campuses operating in the country – three from Australia, two from the UK and one from India. In addition, a total of 21 face-to-face interviews were conducted after the survey. The results revealed that across the seven dimensions examined concerning education and non-education qualities – university reputation/image, programme quality, lecturers and teaching quality, student learning environment, effective use of technology, counselling and academic advising support, and social life (direct/indirect) facilities – the students were largely satisfied. The paper adds to the existing body of research on higher education service quality, particularly on students’ perceptions and expectations of international branch campuses.     

英国高校国际学生学费的变化及其对高等教育的影响

在全球化时代，高等院校学生的全球流动给国际学生输入国的政治、经济以及高等教育带来了重要影响。英国作为国际学生的主要接收国之一，其优质的高等教育吸引着来自世界各地的学生。在新自由主义意识形态、国际教育服务贸易理念与高等教育财政拨款投入制度的影响下，英国逐步向国际学生收取高额学费。英国高校国际学生学费的变化呈现出新的特点，影响着国际学生的来源结构、生源数量与质量，可能导致高校课程调整与师资流失。国际学生学费的变化引发了英国社会对高等教育市场化取向与国际学生公平教育权益的讨论，并实施了将国际学生学费与院校国际教育质量挂钩、以奖助学金形式平衡国际学生学费压力等具体改革举措。     

Exploring the orientations of international students in Mexico: differences by region of origin

This study examined the dispositions, experiences, and expectations of international students in a developing country to understand the increasing phenomenon of reverse student flows and the role of the political economy in international student mobility. Students’ dispositions, experiences and expectations—referred here collectively as “orientations”—served as the guiding framework for this study. Data were drawn from survey responses from 279 international students at universities throughout Mexico and analyzed to explore the orientations among students from Europe, Latin America and North America. Findings showed significant differences among international students’ dispositions, experiences, and expectations by these geographical regions of origin. In a broader context, this research addressed the important role of developing countries as not only senders but also receivers of international students. This research also demonstrated the ways that the political economy shape the orientations of students studying abroad.     

Power dynamics with international students: from the perspective of domestic students in Korean higher education

This paper explored the power dynamics between domestic and international students in the context of higher education in an Asian non-English speaking country, Korea. Despite increased international student mobility in recent years, little is known about the relationship dynamics among students from different countries, especially related to power issues. The findings in this study suggested that international students’ countries of origin and language of communication created different power statuses compared to Korean students by their empowerment and discrimination. Power differentials also existed among Korean students due to variations in their English ability to interact with international students. Conversely, international students’ attitudes and acceptance influenced Korean students’ attitudes toward them, irrespective of power differentials created by countries and language, as perceived by Korean students. The implications related to the recent trend of international student mobility are discussed.     

Culture and country choice of international students: evidence from Ghana

ABSTRACT

This study seeks to examine the influence of the cultural elements on international students’ country choice. It also examines whether individual values moderate the influence of cultural elements on the country choice of international students. Drawing upon a sample size of 223, the data was analysed using structural equation modelling technique. Among the five cultural elements, education, language and social institutions were found to have a positive significant influence on the international student’s country choice. When moderated by individual values education was found to be the only key significant value to international students when selecting a country to further their education. The cultural elements should be given much attention by marketers, government and managers of academic institutions. An improvement in the standards of education in developing countries would attract more students from developed countries.     

Perceived service quality-loyalty path: A PAKSERV based investigation of international students enrolled in business schools in Thailand

We aim to examine the international student perceived service quality of Business Schools located in Thailand to link it with their intentions to remain loyal. The survey based approach is adopted to collect data from 300 international students enrolled in various business schools in Thailand. All the dimensions of PAKSERV except Personalization are found to positively contribute to student satisfaction, which strongly leads to their loyalty to business schools. This is the first study which validates the PAKSERV scale in a business school context while collecting data from international students – investigating their perceptions of service quality to link it to their loyalty to business schools. The findings call for investment in faculty and process development to improve the international student perceptions of business schools located in Thailand. The findings will help Thai higher education policymakers specifically to improve student perceived service quality in order to attract and retain international students.     

How international students select offshore programs: the influence of image, attitude, subject norm, and perceived behavioral control

Previous research studies identified country image as an important variable in international students’ selection of onshore programs, and it is often perceived that there is little difference between onshore and offshore program selection. Looking at a sample of high school students in China and their selections of offshore programs (from a sample program in Australia, the UK, and the US), this study reveals an insignificant influence of country image. Instead, both higher education country image and the local partner institution image significantly influence the students’ selections. The findings also indicate that the effects of attitude toward behavior, subject norm, and perceived behavioral control appear to be more significant than those of the images in most of the analyses. Implications for international educators and marketers of offshore programs are discussed.     

Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students

ABSTRACT

Perceived service quality in higher education and its antecedents have been one of the significant issues worldwide. Despite being studied over decades, service quality (SQ) remains a crucial area of research due to its dynamic and contextual nature, among other reasons. The main research objective is to uncover the dimensions constituting SQ from the perspectives of postgraduate students and university staff to provide a better understanding of key elements of the SQ. The current research incorporated relevant theories and concepts from both marketing and higher education literature and employed in-depth interviews with students and staff for data collection. Interviewees’ insights were analyzed using content analysis. A conceptual model is developed to explain the suggested relationship among study variables. Based on qualitative data analysis, four dimensions of SQ emerged, namely academic services, academic facilities, administrative services, and students’ service role. Additionally, performance and employee orientation are found to affect SQ. Research findings can guide education managers and academicians to consider students’ service role as an integral dimension of SQ and find new ways to improve it.     

International Students: The Canadian experience

This paper is an analysis of the results of a voluntary on-line survey administered to international students attending Canadian universities. The participants include students attending a full programme of study as well as English as a second language (ESL) and exchange students. This study examines the role of the university with reference to providing the pertinent information/services to the students, pre- and post-arrival. Certain choice patterns of international students in selecting Canada vis-à-vis other countries are also examined. The results of our analyses indicate that Canada seems to have performed well in meeting the expectations of international students. Furthermore, this study did help to illustrate some of our inherent strengths that, if marketed properly, could allow Canada to enlarge its share of the foreign student market.

     

Country of origin and country of service delivery effects in transnational higher education: a comparison of international branch campuses from developed and developing nations

Over the last decade, international branch campuses have been established by universities from developing countries as well as developed countries. Little research has been conducted into students’ perceptions of branch campuses from different countries, or how universities from different countries compete in the increasingly competitive market. A framework incorporating the concepts of country of origin and country of service delivery is adopted to assess how potential undergraduate students in Malaysia perceive the home and international branch campuses of universities from the United Kingdom (UK) and India, which are used to represent universities from developed and developing nations. It was found that for a university from a developing nation, students perceived the image, reputation, quality and brand equity of its home campus more positively than its international branch campus. The results suggest that although all universities must devise and implement strategies that enhance the image and reputation of their international branch campuses, institutions from developing countries should seek niche markets where they do not have to compete directly with prestigious universities from developed countries.     

Evidence and benefits of postgraduate international students-staff members partnership in extra-curricular activities: a Malaysian perspective

ABSTRACT

The student engagement concept has been revolutionised so that students play an active role alongside staff members in determining their student learning experiences. Although the development of student–staff partnerships enhances student engagement and experience, empirical research on partnerships in Malaysia is scant. This paper contributes to the growing scholarly literature on such partnerships – in particular, exploring postgraduate international students and staff members’ partnership dimensions in extra-curricular activities at a research university in Malaysia. This qualitative study interviewed 33 postgraduate international students, 10 academic staff and 12 professional staff members. Based on the findings, the student–staff partnership model is well integrated into the extra-curricular activities: international students are invited to co-design and implement adjustment programmes for newly arrived international students. This paper also explores the multi-layered benefits of partnerships for postgraduate international students and for staff members. The implications of such partnerships for the university, international students and staff members are discussed.     

Gifted Children and Learning Experiences

Abstract

The purpose of this investigation was to determine the degree of congruence of expectations between teacher and student within and among an innovative, process-oriented social studies program and conventional, content- oriented programs since congruence is theorized to be related to program satisfaction. The Watson Analysis Schedule (WAS) was designed to inventory the perceptions of seventy-one expectations for student behavior. It was administered in three similar suburban schools enrolling a total of 1,732 students taught by twenty-nine teachers in their eleventh grade social studies programs. The congruity of expectations for students and teachers was found to be greater for the two content-oriented programs than for the process-oriented program. However, on the basis of a previous phase of this investigation, the process-oriented program was characterized by positive responses of satisfaction by the students while the content-oriented programs were characterized by negative responses. Results lead the investigators to question the hypothesized relationship of satisfaction to congruence and to view satisfaction as more highly related to the nature of the role assigned to the learner.     

Choices of destination for transnational higher education: “pull” factors in an Asia Pacific market

Traditional assumptions favouring native English language countries in transnational higher education (TNHE) overlook experiences of international students in new emerging Asian education hubs. Specifically, there has been limited research relating to international students’ choice for studying in Malaysia. Drawing from the “push-pull” model of factors influencing the movement of international student destination choice, this study identifies determinants of student destination decision for TNHE. While acknowledging perceived qualities and values of individual institutions as important criteria, findings from interviews with students that are currently enrolled at international branch campuses also indicated key influences driven by “pull” factors of country image – attractive features of Malaysia, i.e. comparatively low cost of living, low tuition fees, safe country for living, stable government, modern amenities, proximity in culture and religion and freedom from discrimination – as focal motives in their choice decision. These findings provide implications for policy-makers to deploy their educational resources as well as develop effective promotional and marketing strategies in promoting the local reputation and amenities in order to attract more international students.     

若干留学大国的留学生辅助项目研究

文章介绍了美国、加拿大和澳大利亚等留学大国的留学生辅助项目。研究表明，留学生辅助项目的确能够帮助留学生缩短文化适应期，减弱甚至克服文化冲击带来的各种不适。目前中国大学中，留学生学习和生活方面的辅助项目要么没有，要么非常肤浅，不能满足留学生的现实需要。随着来华留学生人数越来越多，留学生辅助指导工作也越来越重要。比较和借鉴接收留学生的大国比较成熟和系统的留学生辅助指导措施，对我们大力发展留学生教育有着重要的现实作用。     

International Students: The Canadian experience

This paper is an analysis of the results of a voluntary on‐line survey administered to international students attending Canadian universities. The participants include students attending a full programme of study as well as English as a second language (ESL) and exchange students. This study examines the role of the university with reference to providing the pertinent information/services to the students, pre‐ and post‐arrival. Certain choice patterns of international students in selecting Canada vis‐à‐vis other countries are also examined. The results of our analyses indicate that Canada seems to have performed well in meeting the expectations of international students. Furthermore, this study did help to illustrate some of our inherent strengths that, if marketed properly, could allow Canada to enlarge its share of the foreign student market.     

The Influence of technologies on financing options

Abstract

International higher education is a major source of revenue in many developed countries. Historically the top destination countries for international students have included USA, UK, France and Australia. The key countries where most international students are recruited from include China, India and other parts of Asia. The extant literature has mostly examined the factors influencing international students to study in Western countries. A new trend is now emerging with an accelerating growth of international students in countries such as China and other parts of Asia. This mixed-methods study addresses the gap in the literature by exploring the factors that influence international students’ choice to study undergraduate or postgraduate courses in China. The study found that China is becoming an important destination choice for international students due to the distinctiveness of the Chinese language, the rise of its universities in global rankings and the country’s economic growth.