Staff development planning in an academic health sciences library.

OBJECTIVE: A staff development committee (SDC) was convened to implement staff development opportunities for an academic health sciences library system comprised of three separate facilities. The charge for the SDC was to: (1) develop programs to enhance workplace skills and personal growth, (2) communicate the availability of existing programs at the university and medical center, and (3) encourage the staff to participate in these opportunities. PROGRAM: The committee created goals and objectives and developed a survey designed to give staff the opportunity to provide input for this initiative. With an 80% response rate, the survey results were used to plan 15 events based on staff needs and preferences. First-year attendance for SDC-sponsored events was 459. Committee members served as liaisons for each event. Two forms were developed to facilitate event planning. A monthly announcement sheet, email reminders, and the library's local area network are used to communicate upcoming SDC events and encourage attendance. CONCLUSION: This approach can serve as a useful model for similar program planning in any organization.     

Eliminating traditional reference services in an academic health sciences library: a case study

Question:

How were traditional librarian reference desk services successfully eliminated at one health sciences library?

Setting:

The analysis was done at an academic health sciences library at a major research university.

Method:

A gap analysis was performed, evaluating changes in the first eleven months through analysis of reference transaction and instructional session data.

Main Results:

Substantial increases were seen in the overall number of specialized reference transactions and those conducted by librarians lasting more than thirty minutes. The number of reference transactions overall increased after implementing the new model. Several new small-scale instructional initiatives began, though perhaps not directly related to the new model.

Conclusion:

Traditional reference desk services were eliminated at one academic health sciences library without negative impact on reference and instructional statistics. Eliminating ties to the confines of the physical library due to staffing reference desk hours removed one significant barrier to a more proactive liaison program.     

Analysis of the use of reference services in an academic health sciences library

In 1991, the Reference and Information Services staff of the Alfred Taubman Medical Library at the University of Michigan gathered data on the use of the reference desk, including the frequency and types of assistance requested by different user groups throughout the year. Recommendations based on the results of this study led to improved service as well as more efficient use of staff resources.     

Web usage mining at an academic health sciences library: an exploratory study.

OBJECTIVES: This paper explores the potential of multinomial logistic regression analysis to perform Web usage mining for an academic health sciences library Website. METHODS: Usage of database-driven resource gateway pages was logged for a six-month period, including information about users' network addresses, referring uniform resource locators (URLs), and types of resource accessed. RESULTS: It was found that referring URL did vary significantly by two factors: whether a user was on-campus and what type of resource was accessed. CONCLUSIONS: Although the data available for analysis are limited by the nature of the Web and concerns for privacy, this method demonstrates the potential for gaining insight into Web usage that supplements Web log analysis. It can be used to improve the design of static and dynamic Websites today and could be used in the design of more advanced Web systems in the future.     

The impact of institutional ethics on academic health sciences library leadership: a survey of academic health sciences library directors

Ethical behavior in libraries goes beyond service to users. Academic health sciences library directors may need to adhere to the ethical guidelines and rules of their institutions. Does the unique environment of an academic health center imply different ethical considerations? Do the ethical policies of institutions affect these library leaders? Do their personal ethical considerations have an impact as well? In December 2013, a survey regarding the impact of institutional ethics was sent to the director members of the Association of Academic Health Sciences Libraries. The objective was to determine the impact of institutional ethics on these leaders, whether through personal conviction or institutional imperative.     

Testing the new technology: MEDLINE on CD-ROM in an academic health sciences library.

The UCLA Biomedical Library tested a six-month portion of the MEDLINE database on compact disc to determine its potential application in a large, university health sciences library environment. Patron response to the system, previous search experience, and actual search strategies were recorded. Although the overwhelming user response was positive in spite of little previous experience with online searching, results show underutilization of the system because of both software and hardware problems. The implications of this test underline the important role libraries must take in guaranteeing that new reference tools like CD-ROM be made genuinely user-friendly.     

An end user search service in an academic health sciences library

This paper describes the experience of an academic health sciences library which made BRS/After Dark, an end user search service, available to its clientele as a complement to its mediated search service. The library environment, initial publicity efforts and administrative procedures are discussed. An attempt is made to evaluate the usefulness of the service in a library environment. This evaluation, covering a three-month period, is based on the observations of the librarians administering the service and an exit interview conducted with searchers over a two-month period. User satisfaction, both observed and recorded, was quite high; however, the librarians found that users had more difficulty in constructing appropriate search strategies than had been anticipated. Overall, the service is assessed as highly useful.     

Scenario planning: a tool for academic health sciences libraries

Objective: Review the International Campaign to Revitalise Academic Medicine (ICRAM) Future Scenarios as a potential starting point for developing scenarios to envisage plausible futures for health sciences libraries. Method: At an educational workshop, 15 groups, each composed of four to seven Association of Academic Health Sciences Libraries (AAHSL) directors and AAHSL/NLM Fellows, created plausible stories using the five ICRAM scenarios. Results: Participants created 15 plausible stories regarding roles played by health sciences librarians, how libraries are used and their physical properties in response to technology, scholarly communication, learning environments and health care economic changes. Conclusions: Libraries are affected by many forces, including economic pressures, curriculum and changes in technology, health care delivery and scholarly communications business models. The future is likely to contain ICRAM scenario elements, although not all, and each, if they come to pass, will impact health sciences libraries. The AAHSL groups identified common features in their scenarios to learn lessons for now. The hope is that other groups find the scenarios useful in thinking about academic health science library futures.     

Quality markers and use of electronic journals in an academic health sciences library.

OBJECTIVES: Patterns of use of electronic versions of journals supplied by an academic health sciences library were examined to determine whether they differed from patterns of use among corresponding print titles and to relate the applicability of print collection development practices to an electronic environment. METHODS: Use data supplied by three major vendors of electronic journals were compared to reshelving data for corresponding print titles, impact factors, and presence on Brandon/Hill Lists. RESULTS: In collections where one-click access from a database record to the full text of articles was possible, electronic use correlated with print use across journal pairs. In both versions, Brandon/Hill titles were used more frequently than non-Brandon/Hill titles, use had modest correlations with journals' impact factors, and clinical use appeared to be higher than research use. Titles that had not been selected for the library's print collections, but which were bundled into publishers' packages, received little use compared to electronic titles also selected in print. CONCLUSIONS: Collection development practices based on quality and user needs can be applied with confidence to the electronic environment. Facilitating direct connections between citation databases and the corresponding journal articles regardless of platform or publisher will support scholarship and quality health care.     

An availability study of electronic articles in an academic health sciences library

Objectives:

The purposes of this study were: to determine the number of articles requested by library users that could be retrieved from the library''s collection using the library catalog and link resolver, in other words, the availability rate; and to identify the nature and frequency of problems encountered in this process, so that the problems could be addressed and access to full-text articles could be improved.

Methods:

A sample of 414 requested articles was identified via link resolver log files. Library staff attempted to retrieve these articles using the library catalog and link resolver and documented access problems.

Results:

Staff were able to retrieve electronic full text for 310 articles using the catalog. An additional 21 articles were available in print, for an overall availability rate of nearly 80%. Only 68% (280) of articles could be retrieved electronically via the link resolver. The biggest barriers to access in both instances were lack of holdings and incomplete coverage. The most common problem encountered when retrieving articles via the link resolver was incomplete or inaccurate metadata.

Conclusion:

An availability study is a useful tool for measuring the quality of electronic access provided by a library and identifying and quantifying barriers to access.

Highlights

• Lack of holdings, including access to recent articles restricted by embargoes, was the most common barrier to locating full text, accounting for over 90% of all identified problems.
• Availability rates for electronic articles varied by year of publication and by the database in which the OpenURL request originated.
• Link resolver error rates varied widely based on the source of the request and frequently resulted from incomplete or inaccurate metadata.

Implications

• An availability study is an inexpensive, practical tool for assessing the quality of electronic access to journal articles.
• The results of an availability study can help libraries identify barriers to access and thereby allocate limited resources to areas that will provide the most benefit to users.
• Link resolvers might be more accurate if the quality of metadata in OpenURLs was improved and the behavior of full-text targets was standardized.

A user who attempts to access an electronic article expects the process to be seamless: click a link or two, and the article appears. Unfortunately, this process is not always so simple. Many factors can prevent users from retrieving an article, including:

• Collection and acquisition problems: The library may not subscribe to the desired journal, or the article and/or journal may be unavailable for some other reason.
• Cataloging and holdings problems: The journal may be cataloged or indexed incorrectly, or the library''s holdings data may be wrong.
• Technical problems: Problems may occur with the journal provider''s site or the library''s proxy server.

While many libraries use link resolvers to make it easier for users to retrieve articles, these can introduce additional points of failure. The resolver might not be configured correctly, the knowledgebase (database of library journal holdings) might include incorrect information, or article metadata from the source database might be incomplete or incorrect.At the Oregon Health & Science University (OHSU) Library, users occasionally complained about access problems. These complaints provided anecdotal information about barriers to access, but library staff needed more solid data on which to act: How often were users able to retrieve a desired article? What problems did they encounter in the process, and how often did these problems occur? An availability study was conducted to answer those questions.First described by Kantor [1], an availability study is a method for evaluating how well a library satisfies user requests and identifying barriers to satisfying those requests. An availability study consists of the following steps:

1. gather actual user requests (or simulate them)
2. try to fill those requests using the same tools and methods a user would use
3. record what happens
4. analyze the results

     

Starting the data conversation: informing data services at an academic health sciences library

Objective

The research obtained information to plan data-related products and services.

Methods

Biomedical researchers in an academic medical center were selected using purposive sampling and interviewed using open-ended questions based on a literature review. Interviews were conducted until saturation was achieved.

Results

Interview responses informed library planners about researchers’ key data issues.

Conclusions

This approach proved valuable for planning data management products and services and raising library visibility among clients in the research data realm.     

Restructuring support staff classification levels for academic health sciences library positions

Nonprofessional library support staff traditionally hold what are considered to be low-paying, nonchallenging positions. These negative factors make retaining creative and productive employees difficult. This article outlines the approach taken at the Medical College of Georgia's Robert B. Greenblatt, M.D. Library to devise a structure of library staff positions that becomes progressively more demanding. A new nine-level Library Staff Classification Plan resulted. This plan also enables and encourages employees to acquire more skills and to accept more responsibility in order to qualify for higher-level library positions or to advance their present position to receive comparable rewards. The plan expresses the level of responsibilities expected, the employee qualifications desired, and lists representative duties across the spectrum of typical library tasks.     

The establishment of an academic health sciences library in a developing country: a case study

The development of a Faculty of Medical Sciences (FMS) and an academic health sciences library for the University of the West Indies (UWI) has proven to be a polemical and political issue due to the depressed economy of the country. Although FMS is still shrouded in politics and controversy after its inaugural year, the Medical Sciences Library (MSL) has expanded its dimensions and is actively developing a biomedical information network within the country. This will result in better dissemination and control of biomedical information. The library now participates in joint projects with other health sciences libraries in the country with the goal of joint automated listings of holdings and shared cataloging projects. This paper examines the development of the library and explains the difficulties experienced in its developmental stages due to politics, the delay in appointment of a medical sciences librarian, and the financial decline in the local economy.