Statewide Initiative to Embed Consumer Health Librarians in Public Libraries: A Case Study

In 2004 a collaborative, statewide outreach project in Delaware was undertaken where consumer health librarians were embedded in public libraries. In order to explore the effect of the embedded librarians on the quality of health information provision, unobtrusive reference visits were made to half of the public libraries in the state. The query “Do vaccines cause autism?” was posed to library staff; resources provided were recorded. In 67 percent of visits, public library staff provided authoritative health information resources. It appears the embedded librarians had a positive residual effect on the provision of authoritative health resources for addressing an ambiguous query.     

网络环境下公共图书馆的参考咨询工作

文章针对咨询服务的变化，结合本馆的实际工作，提出了新形势下改进参考咨询服务的做法，以更好地为社会公众服务。     

Consumer Health Reference Revisited: Transforming Reference Services in the Affordable Care Act Landscape

The Affordable Care Act (ACA) landscape offers a prime opportunity to explore the transformation of consumer health reference services. This article focuses on a number of key areas in which consumer health reference work is revisited in the context of the ACA. In particular, library staff training opportunities, service philosophies, and strategies for conducting consumer health reference interviews must evolve and expand. Overall, revisiting consumer health reference is timely and needed to ensure that libraries remain responsive to community health information needs.     

美国公共图书馆年长者健康信息服务调查与分析

[目的/意义]调查并分析美国公共图书馆年长者健康信息服务现况，为我国公共图书馆开展相关服务提供参考。[方法/过程]利用网络调查法，结合文献调查、访谈和案例分析，选择服务人口数量排名前25的公共图书馆，以是否有专项年长者健康信息服务为抽样标准，对选取的14所图书馆的服务现况及特点进行分析。[结果/结论]美国公共图书馆年长者健康信息服务具有如下特点：遵循规范的服务流程；细分年长者用户群，重视50+用户；健康信息服务的主题内容较为集中，以满足用户的信息需求；以提高用户健康素养尤其是电子健康素养为主要目标。     

国内公共图书馆网站参考咨询标识调查与分析

采用网络调查法,以我国35个公共图书馆为研究对象,对参考咨询标识在图书馆网页中的位置、标识的文字表述、标识样式等进行统计分析,指出我国公共图书馆参考咨询标识设计中存在的问题,并提出改进建议,为各类图书馆的参考咨询标识设计提供借鉴。     

Helping Public Library Patrons Find Medical Information-The Reference Interview

Abstract

Public libraries are often the first access point for additional information resources on health and medical topics. We, as librarians, must be aware of our role in the information seeking process, and communicate with the patron effectively in order to direct them to appropriate resources. Particular attention must be given in the reference interview, including adequate follow-up support and consideration for protecting confidentiality. This paper discusses elements of the reference interview and describes measures that can be taken to avoid personal liability while directing patrons to health information resources.     

浅新公共图书馆决策参考咨询服务

探讨了决策参考咨询服务的重要性和特点;介绍了选题思路,对决策参考咨询服务的发展提出了实用的建议。     

The Reference Interview as Partnership: An Examination of Librarian,Library User,and Social Interaction

SUMMARY

The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best.     

略谈转型期公共图书馆参考服务

图书馆的参考服务随着科学技术的发展而不断地扩大服务内容，改善服务手段。从转型期公共图书馆的参考服务发展趋势中，探讨参考服务工作。     

我国省级公共图书馆网络表单问题回答质量调查

通过调查我国省级公共图书馆的网络表单服务，发现各馆回答问题的每月平均数量从0．6个到562．6个不等，回答时间平均为2天12．6小时；通过提出事实性问题、研究性问题、超服务范围三类问题，调查者发现对事实性问题回答时间最快，质量最好；协作式网络的总体服务质量要优于单个图书馆提供的服务质量。     

浅谈地市级公共图书馆特色参考咨询服务

分析了目前地市级公共馆开展特色参考咨询服务存在的问题,探讨了特色参考咨询服务的主要内容,提出了开展特色参考咨询服务的保障措施。     

Reference Desks in Public Libraries: What Happens and What To Know

With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today’s libraries? Understanding the needs today’s reference librarians face can be useful in developing ways to support those needs. Asking them to make some predictions on the future of public library reference work gives Library and Information Science (LIS) students, and libraries preparing for the future, a valuable look at the expertise provided by experience. This understanding will help make some realistic decisions about reference staffing and service needs and provide some guidance for those aspiring to careers in public library reference.     

信息集成服务：图书馆参考咨询服务的新模式

随着信息技术的不断发展,人们获取信息的能力大大提高,读者对信息服务有了更高的要求。他们不仅需要及时获得文献的线索,更需要集咨询功能、信息检索功能和文献提供功能于一体的信息集成服务。从图书馆参考咨询服务的角度出发,探讨了图书馆开展信息集成服务的模式．以达到提高服务效率的目的。     

Striving for Success in the Reference Interview: A Case Study

The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers.     

多元理念与美国公共图书馆多元文化服务——美国公共图书馆馆员访谈解析

针对公共图书馆为民众提供的多元文化服务问题,访谈美国5家公共图书馆的馆员,就公共图书馆在美国多元化社会生活中所起的作用进行探讨,并提出构建多元文化服务的三点思考与启示,即职业使命和内在价值,倡导社会包容的理念以及创造交流的第三空间,以期为我国公共图书馆服务提供切实可行的参考。     

公共图书馆参考咨询服务发展趋势

公共图书馆的参考咨询服务需实现传统和现代的对接，并利用新的工作方法、手段和模式，适应网络环境和数字环境下的社会需求，拓宽参考咨询服务空间。     

公共健康信息的公共获取问题研究

全球公共健康危机的加剧引起公众对健康信息公共获取的普遍关注，从我国公共健康信息公共获取的现状出发，分析我国公共获取健康信息的障碍与问题，提出实现健康信息零障碍获取的建议。     

The Evolution of the Reference Interview

SUMMARY

While the reference interview remains the vehicle whereby librarians are able to understand the information needs of users in order to assist them, the ways in which the reference interview is conducted have changed with time and technology. This chapter provides a brief history of the evolution of the reference interview, from the face-to-face transaction to the current trends of e-mail and chat software mediated reference interviews, and examines application of these current trends in virtual reference services. While the methods of conducting the reference interview have certainly changed, the ultimate goal of meeting the information needs of the user remains constant.     

对高校图书馆参考咨询工作的思考

从高校图书馆的现状出发,阐述了高校图书馆开展参考咨询工作的必要性,分析了制约高校图书馆参考咨询工作的因素。提出了加强参考咨询工作的策略及方法。