Developing Social Media to Engage and Connect at the University of Liverpool Library

ABSTRACT

This case study presents the Liverpool experience of using social media as an academic library to enhance audience engagement and create a community of users. It looks at the development of social media in the library, focusing on the concerted effort to grow followers and develop a meaningful use of these tools. It considers the value of taking a team approach, ensuring a diversity and breadth of output. Using social media effectively enables libraries to connect with users in a space they already occupy and bring added value to existing activities. A strong, well maintained social media presence enhances a library's national and international profile and ensures good on campus relationships with main stakeholders. This case study demonstrates the relevance of social media as a communication channel and the importance of selecting the correct platform depending on audience or aims. A literature review and recommendations based on experience are included.     

Campus Book Delivery at the University of Oklahoma

Abstract

At the University of Oklahoma, we began campus or home delivery of items from our library as well as those from other libraries. We have added more services over the years in response to requests from our users. In doing so, we found room for improvements. This paper addresses some of the issues we encountered.     

Desktop Delivery of Printed Materials at Auburn University

Abstract

In 2000, Auburn University Libraries implemented a new service, named AUBIExpress, to provide desktop delivery of print materials held at its three campus libraries. AUBIExpress provides electronic PDF copies of articles and book chapters from print resources located at Draughon Library (the main campus library), the Library of Architecture, Design and Construction, and the Veterinary Medical Library. The service is available, free, to Auburn University faculty, staff, graduate students, persons with disabilities and distance education students. There is a maximum request limit of five items per person per day and an item size limit of 50 pages. Requests, submitted through an online form, are usually processed within 2-4 business days.     

Library Express Delivery Service: The Evolution of a Campus Delivery Service at Florida State University

Libraries are faced with the challenge of developing new services that respond to the growing needs of their patron base. A library material delivery service is one new service model that is becoming increasingly popular among academic libraries around the country. While this service has shown positive results on college campuses, the service model is still evolving. The purpose of this article is to provide library professionals with a clear and concise overview of policies and logistics currently implemented by the Library Express Delivery Service at Florida State University.     

有效的检索工具

自动检索工具体系与手工检索工具体系并非毫无联系。一个落后的手工系统无法发展为一个良好的自动化系统。这一点在我们的实践中也得到了证实。事实上，即使是建立手工系统，我们也应该按照自动化系统的标准进行计划，研究自动化便利的原因，探寻其实现的最佳环了以及使整个系统达到最优化的设置方式。     

Finding the Natural Interface: Graduate and Public Education at One University Natural History Museum

University natural history museums are much like their public museum counterparts, yet they differ in some important ways including how they are funded and staffed and how they serve their parent institutions. These circumstances provide some unique opportunities for university‐based natural history museums but they also present challenges, especially for their public education goals. While there are surely a variety of creative solutions for resolving these dilemmas, this article explores how the graduate program at the University of Colorado Museum may be seen as an example serving as an interface between diverse facets of the Museum and its several audiences and constituencies. The usefulness of the program as a model and as a means of training and nurturing future museum professionals is discussed.     

The Campus Courier Service: Campus Delivery of Books and Journals at Auburn University

The Auburn University Libraries Campus Courier Service, a campus delivery service, allows Auburn University faculty, staff, and graduate students to have bound journals and books delivered to their offices located on the main campus and at the two branch libraries. This service is available free of charge to eligible users. This article presents an overview of the service by describing its structure and usage. It is hoped that the knowledge of the current usage of this service could help the Auburn University Libraries plan informed liaison activities, collection development, and further growth and promotion of the service. An analysis of current usage statistics provides some baseline data for future comparisons with peer institutions and for strategic planning at Auburn.     

EBSCODOC vs. CARL UNCOVER: A Comparison of Document Delivery Services at the University of Evansville Libraries

ABSTRACT

From Jan.-April 1996, the University of Evansville Libraries compared the EBSCODOC and CARL UNCOVER document delivery services in the context of fulfilling article requests that were not completed using the OCLC/ILL subsystem as well as in providing “rush” service. Both services had comparative strengths and weaknesses. EBSCODOC's strength was its comprehensiveness; its weakness was speed of delivery. CARL UNCOVER's strength was the speed and reliability of delivery; its weakness was a 41% rate of fulfillment. Recommendations include further testing of full-text document suppliers in order to identify the best service or services to completely meet the needs of academic libraries.     

高校图书馆开展大学生信息素质教育的途径

利用文献调研方法分析了大学生信息素质现状,在阐述高校图书馆开展信息素质教育优势的基础上,结合实际探讨了高校图书馆开展大学生信息素质教育的途径。     

First Entry: Report on a Qualitative Exploratory Study of Novice User Experience with Online Finding Aids

ABSTRACT

Many of those now accessing archives through online finding aids are encountering primary materials (albeit virtually) for the first time. These users are often unfamiliar with finding aid structure, terminology, and principles. This article reports on a qualitative, exploratory study of a subset of these novice users. The study concentrated on four key components of online finding aids: terminology, navigation, display, and structure. The goal was to discover by what route users accomplished a given task, to determine what elements on the site helped or hindered them in completing the task, and to gain insight into their overall experience with a range of styles of online finding aids. Findings suggest that site structure often presupposed users' knowledge of archival principles. Therefore, what may seem to archivists and their web designers to be elegant solutions to resolute issues in online finding aids, in fact, confused or eluded novice users. However, findings suggest, as well, that participants went through a rapid self-education process while completing the study, leading them to more efficient searching and to a higher level of ease and confidence as they explored a variety of online finding aids.     

New Approaches to Subject Indexing at the British Library

The constantly changing metadata landscape means that libraries need to re-think their approach to standards and subject analysis, to enable the discovery of vast areas of both print and digital content. This article presents a case study from the British Library that assesses the feasibility of adopting FAST (Faceted Application of Subject Terminology) to selectively extend the scope of subject indexing of current and legacy content, or implement FAST as a replacement for all LCSH in current cataloging workflows.     

A Web 2.0 Catalog and Document Delivery: Hold this for me at Western Michigan University

This article details the implementation of an electronic request service that allows users to register item requests directly from the OPAC without re-typing the bibliographic information and at no cost. This project supports the overall efforts of the university by furthering the Western Michigan University strategic plan to implement a user-friendly document delivery service. This article describes this innovative and easy way to access a reservation list to retrieve library items by implementing customized web-based management using MySQL and Voyager Oracle? backend. The advantage of a web-based management system is its ease of use and highly customizable features. Some statistics on the number of requests from 2008–2011 are also included.     

Finding the Right Place to Live:

People move for reasons as varied as economic necessity or the desire to improve their quality of life. Research has shown that moving can be an extremely stressful life event. Libraries can reduce the stress of relocation by providing to those moving information about the area to which they are relocating. Sources and information seeking strategies appropriate to gathering information related to the history, geography, demography, cost of living, climate, educational system, and the cultural, religious, and political environments of different areas, especially smaller cities and towns, are discussed.     

University Library Strategy Development: A Conceptual Model of Researcher Performance to Inform Service Delivery

ABSTRACT

This case study presents a conceptual model of researcher performance developed by Deakin University Library, Australia. The model aims to organize research performance data into meaningful researcher profiles, referred to as researcher typologies, which support the demonstration of research impact and value. Three dimensions shaping researcher performance are identified: researcher practices, career stage, and activity space. We argue this model serves two practical functions for Deakin Library and librarians: (a) to develop a holistic understanding of what constitutes researcher performance in the contemporary higher education environment in Australia; and (b) to translate this understanding into a service needs diagnostic tool for the development of the Research Metrics and Advisory Service (ReMAS), a strategic library service providing systematic research metrics support to Deakin researchers, schools, and faculties. We argue that both the model and its practical applications may be adapted by other academic libraries within their national and higher education contexts.     

高校图书馆文献传递服务思考

文献传递服务是对图书馆馆藏资源的延伸和补充,是实现资源共享的重要方式。在阐述我国图书馆文献传递服务主要模式的基础上,分析了高校图书馆在文献传递服务过程中所面临的问题,提出了改进文献传递服务工作的措施。     

对提高高校文献传递服务效率与质量的思考

本文阐述了高校图书馆文献传递服务工作发展的现状,分析了文献传递服务存在的问题,提出了提高文献传递服务质量的具体措施。     

Putting Ariel to Work at the University of Texas at Austin: A Case Study

SUMMARY

This article is a case study of Ariel use at the University of Texas at Austin. The author divides the history of Ariel use into three distinct stages: resistance, full implementation, and enhanced. For each stage the advantages and disadvantages of using Ariel are discussed. The author concludes that using Ariel saves both money and staff time and permits faster delivery of documents than other methods.     

刍议本科教学工作水平评估中图书馆评估体系的构建与实现

论文分析了普通高等学校本科教学工作水平评估中图书馆指标的现状及其存在的核心指标不够、等级标准解释不全、电子资源建设重视不足、无统一目录标准以及评估当年数据截取时间规定不清等问题，提出要规范图书馆评估指标，构建可行性评估体系。