Creating connections: Library instruction across campus

The Library Outreach Program Committee at Western Washington University serves as a coordinating body for outreach activities to the non-departmental campus community. Successful projects include collaboration with New Student Services/Family Outreach, Academic User Technology Services, and Residential Life. A database of outreach activities assists in tracking and assessing outreach activities.     

The Benefits and Challenges of Working in an Academic Library: A Study of Student Library Assistant Experience

Many college students choose or need to work, and academic libraries offer a potentially convenient on-campus location for employment. Students serving in these roles may benefit from the experience both academically and socially. By examining students' experience as workers in the library, academic libraries have the opportunity to understand the benefits that such work might provide and intentionally plan to enhance learning and demonstrate library value in a novel way. This basic qualitative study sought to explore the experiences of student assistants working in an academic library and identify the benefits and challenges they perceived as a result of enacting the role. Individual interviews were conducted with seven undergraduate student library assistants at a doctoral-granting institution to determine benefits and challenges they noted that resulted from their experiences in this student employment role, and findings reveal opportunities for academic librarians in training and supervising student employees.     

Teaching to the whole student: Building best practices for collaboration between libraries and student services

Universities are experiencing changes in the expectations of first-year students. These students are members of the Millennial generation, whose expectations of college life and support services differ from generations of the past. This article will discuss how to integrate the library into the lives of the first-year students to create a holistic instruction program. It will review the literature for examples of the characteristics of the Millennial generation and how libraries have changed instruction to fit these students' needs. It will highlight the best practices in collaboration between the University of Cincinnati Libraries and campus support services that meet the students' expectations and the goals of the library and the university. The article demonstrates ways that other libraries can collaborate with their campus services to create a holistic approach to the students' first-year experience and provides several assessment tools and methods that can be used to strengthen collaborations and instruction programs.     

Student Journey Work: A Review of Academic Library Contributions to Student Transition and Success

This review aims to capture projects, services, and approaches that are being used to ensure student success and sustainability across the stages (or transitions) of the student experience of higher education, where these extend the traditional role of the library, in the UK and internationally. The article examines why the student journey (and supporting it) has become a central part of the contemporary academic library's repertoire. Fundamentally, through a student lifecycle perspective the author will attempt to show how academic libraries contribute to their university's bottom line? Finally, the article will reflect on strategic implications and areas for further investigation.     

Library Space Assessment: User Learning Behaviors in the Library

As an essential department at a higher education institution and an informal learning space, little is known about how academic libraries contribute to student learning on campus. The Olin Library sought to learn the role of library space in our users' learning. We surveyed users about their learning behaviors in a specific space prior to a scheduled renovation and then in the same space after. We wanted to determine how the renovation changed users' perceptions of their learning behaviors in that space.     

Evaluating Academic Library Outreach to Determine Return on Investment for Student Success

Campus outreach is a key part of an academic library’s service mission. However, the literature demonstrates a lack of assessment around library outreach, particularly from an institution-wide or programmatic perspective. The University of Houston Libraries assembled a team to evaluate return on investment for the Libraries outreach activities in service of meeting student success goals. This article shares the methodology, results, and recommendations made as a result of this project, with implications for outreach programs at other academic libraries.     

Open Pathways to Student Success: Academic Library Partnerships for Open Educational Resource and Affordable Course Content Creation and Adoption

This paper explores the current state of open educational resources (OER) including notable library-lead and multi-institutional programs. The potential for OER and affordable course material creation and adoption programs to impact student retention and persistence is examined. Potential additional partnerships and future directions for library-lead programs are discussed as well as the framework necessary for assessing the impact of library-lead OER initiatives.     

Play to win! Using games in library instruction to enhance student learning

Research has shown that educational games can have positive impacts on student learning and motivation. The success of a game played in a library instruction class depends on the type of game selected, the development of learning outcomes, and the flexibility of the librarian during class. This article explains the benefits to students and librarians of using games, discusses the development and use of a Jeopardy-style game, and provides practical tips for librarians interested in developing and incorporating games into one-time library instruction sessions.     

Retention of Adult and Traditional Learners: Library Strategies for Student Success

Nontraditional adult learners are often treated as separate and distinct in their needs and desires from more traditionally-aged college students. As retention continues to be a critical issue for colleges and universities, academic units and departments turn their focus to student success. This review article examines strategies that institutions have taken to increase students' self-efficacy and engagement, and compares their usefulness for both nontraditional and traditional learners. These strategies are viewed through the lens of the academic library with suggestions for how distance librarians can support the institution in its retention efforts and the students themselves in their own success.     

Library Student Employee Expertise: Strategies for Maximizing Your Student Employee Contributions to the Library

The University of Baltimore Library was recently renovated. Part of the design in the newly renovated space was having one single service point, that we call the Information Desk. This desk serves as the public facing portal for what was previously three public facing service points to services by three separate departments, Academic Success, Access Services and Reference & Instruction.

This article describes in depth how our Information Desk Leadership Team encouraged and used our library student employees’ expertise and knowledge in the formation of policy and procedure manual, training documents, reference tools and resume lines for use at a single service point.     

Books,Bytes, and Buildings: The Academic Library's Unique Role in Improving Student Success

Student persistence and completion are paramount in higher education, and institutions are employing targeted programs and initiatives to address these concerns. The academic library can play an especially important role in these efforts, given its unique interdisciplinary mission and its integrated instructional programs. With a foundation in both higher education and library and information science literatures, this article describes how one academic library engaged in cross-campus programs, partnerships, and initiatives to contribute to student success efforts. Other libraries may find these examples useful as they consider how to frame their work in the context of their institutions’ student persistence efforts.     

When it's all Greek: The Importance of Collaborative Information Literacy Outreach Programming to Greek Student Organizations

This article examines the rationale and benefits of establishing collaborative outreach partnerships between academic librarians and student services professionals to meet the information literacy needs of Greek students. Through a literature review and case study, the authors discuss the realities involved in facilitating this kind of collaboration and its potential to create meaningful co-curricular outreach programming.     

大学图书馆规程的制订与思考——以《重庆大学图书馆规程》为例

“十四五”即将到来,图书馆需要在教育部颁布的《普通高等学校图书馆规程》的基础上,制订单馆的管理和服务流程规范,作为整个管理体制的纲,以《规程》为统领,梳理本馆的管理和服务模式,以利于图书馆治理能力的深化,在真正意义上提升图书馆效能,实现内涵式发展。文章以《重庆大学图书馆规程》为例,论述了整个编制过程和主要思想。     

Supporting Student Success in the First-Year Experience: Library Instruction in the Learning Management System

This article discusses how the Library and Office of Institutional Research at a public college measured the relationship of an online information literacy module in the learning management system with student success metrics in a first-year experience course. Specifically, the authors examine the relationships of an online instruction module, online module completion status, library use sessions, and student success metrics, such as semester grade point average (GPA), one-year retention, and academic standing. The results suggest that students who participated in the online information literacy module had better student outcomes than those that did not participate in the module. Research assignment grade and library use sessions are found as significant predictors of student semester GPA and one-year retention, controlling for high school GPA, student characteristics, and utilization of student support services. Practice implications are discussed.     

Creating Interactive Online Instruction: The McGoogan Library Experience

Online instruction is a hot topic at academic medical centers. Seizing the opportunity to join the online movement at the University of Nebraska Medical Center (UNMC), the McGoogan Library created an open access course made up of six learning modules. The modules addressed three issues: 1) supplementing one-shot library instruction, 2) offering opportunity for instruction when a librarian is not embedded in a course, and 3) showcasing the library as an online instruction supporter. This article discusses the planning process, technology used, how the modules were received, and how this initial project increased McGoogan Library's involvement in the UNMC online movement.     

Biking to Academic Success: A Study on a Bike Desk Implementation at an Academic Library

Sedentary behavior has increased over the last several decades, and this has led to major life-threatening health issues. Texas A&M University Libraries has introduced an innovative idea in three of their buildings. This case study highlights the implementation of Bike Desks at an academic library while offering strategies for other libraries wishing to replicate this project, and analyzes data from a user survey. The survey explored student experiences, including perceived satisfaction and any perceived gains in study habits while using the Bike Desk.     

Engaging the Campus Community Through New Roles and New Relationships: The McMaster University Library Postdoctoral Fellowship Program

Recent reports identify a problem concerning university libraries—that of trending toward the disintermediation from the research process. Many experts have called for libraries to begin leading scholarship and to keep themselves relevant to faculty and students in light of recent work illustrating that within the hierarchy of answering questions regarding information evaluation and searching, librarians fall below Internet search engines, instructors, and even friends. In order to be successful and stay relevant, libraries must be reestablished as leaders within the university community. McMaster University in Hamilton, Ontario, Canada has taken the approach of “library as lab” by matching the needs of the library with the interests of an emerging scholar. This has led to the creation of three library-funded postdoctoral fellowships in a program sponsored by the Council on Library and Information Resources. The new positions have been successful in facilitating a greater number of university partnerships in both teaching and research through such initiatives as the creation of the Virtual Museum of the Holocaust and the Resistance and the opening of the Lyons New Media Center. The ongoing success of the postdoctoral initiative is insured with the creation of the McMaster Centre for Digital Scholarship.     

Play It,Learn It,Make It Last: Developing an Online Game to Create Self-Sufficient Library Information Users

ABSTRACT

Library orientation at an academic health sciences library consisted of a five-minute overview within new student orientation. Past experience indicated this brief presentation was insufficient for students to learn about library resources. In 2014, an effort was made to supplement orientation by developing an online game aimed at enabling students to become self-sufficient through hands-on learning. A gaming model was chosen with expectations that competition and rewards would motivate students. Although the pilots suffered from low participation rates, the experience merits further research into the potential of a broader model of online library instruction in the health sciences environment.     

Ensuring the academic library's relevance to stakeholders: The role of the Library Director

This paper presents a substantive grounded theory about how the Library Director can ensure the library's relevance to university and external stakeholders in the face of rapid changes in technology and higher education. A constructivist grounded theory research approach involved 14 semi-structured interviews with 12 Library Directors of publicly funded university libraries in Australia and the United States. The substantive theory and the conceptual model presented in this paper suggest that the Library Director responds to the problem of rapid change by enacting the following strategies: aligning strategic vision with the university; continuously reinventing the library; engaging with stakeholders; building an agile and engaged culture; and demonstrating value to the university. The strategies interact with each other in a cyclical pattern. This is an original theory that emphasizes the important role of the Library Director as the agent and model for library strategy and culture. The theory requires library leaders to be strategic thinkers and to be engaged in strategic planning processes that aim for continuous improvements that make the library agile and engaged with stakeholders. The theory also has a significant impact upon the behaviours required for all library staff members.     

The Ultimate Survey: Asking One Question at a Time to Get Feedback from Library Users

ABSTRACT

Libraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services.