University students’ perceptions of the Internet: an exploratory study

Focus group participants are more sophisticated in their perceptions and appreciation of both Internet resources and traditional library resources than was hypothesized. They do not, however, associate the Internet with the library and do not think of asking a librarian for help when using the Internet for research.     

A rapid evidence‐based service by librarians provided information to answer primary care clinical questions

Background: A librarian consultation service was offered to 88 primary care clinicians during office hours. This included a streamlined evidence‐based process to answer questions in fewer than 20 min. This included a contact centre accessed through a Web‐based platform and using hand‐held devices and computers with Web access. Librarians were given technical training in evidence‐based medicine, including how to summarise evidence. Objectives: To describe the process and lessons learned from developing and operating a rapid response librarian consultation service for primary care clinicians. Methods: Evaluation included librarian interviews and a clinician exit satisfaction survey. Results: Clinicians were positive about its impact on their clinical practice and decision making. The project revealed some important ‘lessons learned’ in the clinical use of hand‐held devices, knowledge translation and training for clinicians and librarians. Conclusions: The Just‐in‐Time Librarian Consultation Service showed that it was possible to provide evidence‐based answers to clinical questions in 15 min or less. The project overcame a number of barriers using innovative solutions. There are many opportunities to build on this experience for future joint projects of librarians and healthcare providers.     

‘Healthline’: a new service from the College of Health

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The information needs of doctors‐in‐training: case study from the Cairns Library,University of Oxford

The objective of this study was to find out more about the information needs of doctors‐in‐training and to identify their preferred sources of information. The methodology included interviews with consultants and administrators, a focus group discussion with library staff and a postal questionnaire sent to 347 doctors‐in‐training (there was a 43% return). The shortcomings of a questionnaire primarily composed of closed questions were addressed by the inclusion of one‐to‐one interviews which offered the opportunity for more in‐depth commentary on specific issues highlighted in the questionnaire. Results indicated the frequency with which various types of information sources were consulted and how this related to the ‘ease of access’ of each information source. There was also the opportunity to comment on future information needs. It was clear from the interviews as well as comments made on the questionnaire that the two most important requirements for doctors‐in‐training were ‘more time to find and obtain information’ and ‘better access to information sources when and where they are needed’. The results, although not surprising, included specific suggestions that have been used for the strategic planning of the library service to deliver the best possible support to users within the current framework of evidence‐based medicine.     

Pharmacists’ online information literacy: an assessment of their use of Internet‐based medicines information

Introduction: Pharmacists need effective skills in accessing and using Internet‐based medicines information (IBMI) for themselves and their consumers. However, there is limited information regarding how pharmacists use the Internet. Objectives: To develop and use a research instrument to measure pharmacists’ Internet knowledge, search skills, evaluation of and opinions about using IBMI. Methods: A structured questionnaire examining general Internet knowledge, ability to search for and select pertinent IBMI, evaluation of IBMI, opinions about using IBMI and current Internet use was developed. Exploratory factor analysis was performed to analyse IBMI evaluation. Results: 208 pharmacists responded (response rate 20.6%). There was a large variation in pharmacists’ scores. Mean scores were low for General Internet Knowledge (mean 7.91 ± 3.62; scale 0–16), Search and Selection of IBMI (4.98 ± 2.91; 0–10) and Opinions on IBMI (44.51 ± 9.61; 0–80). Four factors [Professionalism of website (4 items; factor loading 0.62–0.87; Cronbach’s α 0.84), Disclosure (5; 0.37–0.79; 0.73), Appropriateness of content (5; 0.32–0.50; 0.65), Standard of information (6; 0.31–0.48; 0.58)] were extracted from the evaluation scale, explaining 36.89% of the total variance. Conclusions: A tool was developed to evaluate pharmacists’ skills and opinions in using IBMI. A wide range of skills and opinions highlighted the need for training in online information literacy.     

The value and impact of information provided through library services for patient care: a systematic review

OBJECTIVE: An updated systematic review was carried out of research studies looking at the value and impact of library services on health outcomes for patients and time saved by health professionals. METHODS: A comprehensive systematic search was undertaken of the published literature to September 2003 in ERIC, LISA, MEDLINE, PREMEDLINE, EMBASE, the Cochrane Controlled Trials Register and Google. Some handsearching was carried out, reference lists were scanned and experts in the field were contacted. Twenty-eight research studies of professionally led libraries for health-care staff, including clinical librarian projects, met the inclusion criterion of at least one health or 'time saved' outcome. Papers were critically appraised using internationally accepted criteria. Data were extracted and results were summarised using a narrative format as the studies were heterogeneous and precluded a statistical analysis. RESULTS: There is evidence of impact from both traditional and clinical librarian services. The higher quality studies of traditional services measured impacts of 37-97% on general patient care, 10-31% on diagnosis, 20-51% on choice of tests, 27-45% on choice of therapy and 10-19% on reduced length of stay. Four studies of clinical librarian projects suggested that professionals saved time as a result of clinical librarian input, and two of these studies showed evidence of cost-effectiveness. However, the clinical librarian studies were generally smaller, with poorer quality standards. CONCLUSIONS: Research studies suggest that professionally led library services have an impact on health outcomes for patients and may lead to time savings for health-care professionals. The available studies vary greatly in quality but the better quality studies also suggest positive impacts. Good practice can be gathered from these studies to guide the development of a pragmatic survey for library services that includes the direct effects for patients among the outcome measures.     

The Covid‐19 ‘infodemic’: a new front for information professionals

The virus, commonly known as COVID‐19 which emerged in Wuhan, China, in December 2019, has spread in 213 countries, areas or territories around the globe, with nearly 144 683 deaths worldwide on 18 April 2020. In the wake of this pandemic, we have witnessed a massive infodemic with the public being bombarded with vast quantities of information, much of which is not scientifically correct. Fighting fake news is now the new front in the COVID‐19 battle. This regular feature comments on the role of health sciences librarians and information professionals in combating the COVID‐19 infodemic. To support their work, it draws attention to the myth busters, fact‐checkers and credible sources relating to COVID‐19. It also documents the guides that libraries have put together to help the general public, students and faculty recognise fake news.     

Using research evidence in mental health: user‐rating and focus group study of clinicians’ preferences for a new clinical question‐answering service

Background and objectives: Clinicians report difficulties using research in their practices. The aim of the study was to describe needs and preferences for a mental health clinical question‐answering service designed to assist this process. Method: Multi‐disciplinary clinicians participated in a focus group; users of the service supplied feedback. Results: Fifty‐four clinicians received answers to 84 questions about mental health treatments. User ratings showed that the answers had multiple uses: informing health care (43), education (22), staff development (28) and research (12), and were considered useful, clear, relevant and helpful. Focus group participants appreciated critically appraised summaries of evidence and stressed the time‐saving benefit of the service. Clinicians without a medical training were least confident in applying evidence. Attitudes to research were positive, but concern was expressed about its potential misuse for political purposes. This appeared to arise from an ambiguity around the term ‘insufficient evidence’, which participants felt is widely misinterpreted as ‘evidence of no effect’. Conclusions: A highly valued, responsive service has been developed. A range of clinicians find critically appraised summaries of research useful. Education about the use of research may help clinicians to be more evidence based.     

Information workflow of academic researchers in the evolving information environment: an interview study

Digital journals have been widely adopted by academic researchers and have nearly replaced printed journals in many contexts. The adoption of digital books is accelerating. The transition to digital information has changed information workflows of researchers by transforming the methods they use to find, store, retrieve, and use information from monographs, journals, and other sources. It has also changed the needs and expectations of scholars in relation to research information. To investigate these changes, 45 researchers in science, medicine, engineering, social sciences, and humanities at Stanford University were interviewed regarding information workflow and preferences. Results are compared with the findings of the e‐Journal User Study (eJUSt), completed in 2002.     

The role of the information service of an organization in introducing a corporate information system

This paper considers the stages of introducing corporate information systems, barriers that arise on the path to their introduction, and the role of information services of organizations in overcoming these barriers.     

HIV/AIDS‐related stigma and information behaviour: an ethnographic study in the UK

This feature explores the information behaviour of people infected with or affected by HIV/AIDS. It investigates specifically the difficult issue of stigma and how this shapes the ways in which people interact with vital information. The study adopted an ethnographic whereby the researcher worked as a part‐time volunteer at an HIV support centre in the North of England for over a year. This is the first time that such an approach has been reported in this feature and is interesting from this perspective alone. The very rich data which was gathered as a result of the approach is also instructive. The study formed part of a PhD thesis, which Robinah Kalemeera Namuleme completed at the University of Sheffield in March 2013.     

Information policy, information access, and democratic participation: The national and international implications of the Bush administration’s information politics

Much of information policy is focused on establishing the parameters of information access—ensuring or limiting access to certain types of information. Given how central information access is to virtually every aspect of society, policy can be seen as one of the most significant forces influencing the information society. Recent events, however, have fueled changes in the ways that some governments use policy to shape access, none more significantly than the United States. This paper examines the meanings of and relationships between policy and access, as well as their key roles in society and democratic participation. Following an examination of the historical and social impacts of policies about access, the article analyzes the perspectives of the Bush administration on how policy should shape information access as an illustration of the relationships between policy and access. The paper examines the issues raised by the Bush administration’s views on access and policy and the implications of their policies for the United States, for the global information society, and for research related to information. Ultimately, the paper raises questions about the extent to which information policies about access can be used for overtly political purposes, what might be described as “information politics,” without significantly altering the meaning of information access in a society.