Changing Demands on Counseling Centers:

Mounting pressure on campus administrators to cope with students who disrupt the campus living/learning environment has resulted in counseling centers being increasingly drawn into the management of student behavior. Underlying this trend are the naive assumptions that counselors have the ability to predict future behavior and control disruptive students through psychotherapy. These myths not only fail to produce expected results, but threaten to undermine college counseling as an effective resource for behavior change. Counselors must not only work to dispel these myths, but help faculty/staff find more effective ways to work with problem students. This process requires a clear statement of the expectations of student behavior and a broader acceptance among faculty/staff of the responsibility for confronting disruptive students with the consequences of their behavior.     

A Simple and Effective Program to Increase Faculty Knowledge of and Referrals to Counseling Centers

The authors describe a simple, cost‐effective, and empirically supported program to increase faculty referrals of students to counseling centers (CCs). Incoming faculty members at 3 universities received a mailing and personal telephone call from a CC staff member. Faculty assigned to the outreach program had greater knowledge of and rates of referral to CCs than did faculty who received only standard information at faculty orientation. Recommendations for the implementation of this program are discussed.     

Relationship quality time: the validation of a relationship quality scale in higher education

This study investigated the overall quality of the interpersonal relationship students have with faculty and staff, that is, relationship quality (RQ). In relationship management research, RQ is paramount for the creation of bonds with customers, which in turn is necessary for the sustainability of organizations, that is, continuity and growth. In higher education, it is not only recent changes in funding of education that urge us to further investigate RQ, as students having relational bonds with their teachers and faculty/staff is important as well. These relationships are expected to positively influence students’ college experiences. Although educational literature addresses the importance of student–faculty relationships, little is known about students’ perceptions of the quality of their relationship with their program. The aim of this study was therefore to get a more in-depth understanding of the concept and measurement of RQ within a higher education context. To that end, an existing RQ scale was used measuring five dimensions: trust in honesty, trust in benevolence, satisfaction, affective commitment, and affective conflict. A confirmatory factor analysis (CFA) was conducted on survey responses of 551 students from a Dutch university of applied sciences. Next to the CFA, a small-scale focus group discussion was held to validate the quantitative findings of students’ perceptions on RQ. The findings confirm that the RQ instrument is an adequate instrument to investigate RQ in a higher education context. Additional qualitative findings also suggest that students acknowledge the relevance of RQ and the need for having a good relationship with their faculty and staff.     

Counseling center outreach: A guide to simple,inexpensive programming

Specific strategies for psychological, health, and academic outreach at a university counseling center are presented. Primary and secondary preventative programs targeting three identified group-students, faculty/staff and resident assistant-are discussed. All strategies presented require a minimum of staff and financial resources. Effectiveness as measured by percentage of target population reached is presented. It is suggested that the communication of effective outreach strategies may encourage other student service agencies to adopt and expand upon the programming.This work was completed while the author was director of the Counseling Center, University of Maryland, Munich Campus.     

The adjustment problems faced by international and overseas Chinese students studying in Taiwan universities: a comparison of student and faculty/staff perceptions

Over the last 15 years the number of international students studying at universities in Taiwan has increased dramatically; however, to date, there have been few studies that measured the cultural adjustment problems that this diverse group of students experience. To remedy this problem, this study gathered data from 1,174 international students and 189 faculty and staff members at 15 universities in Taiwan that described the extent of these problems in 12 different areas. Using independent sample t-tests and multiple regression analysis, this study found that the cultural adjustment problems experienced by international students were relatively minor, that faculty and staff consistently overstated these problems, and most importantly, problems with the English language explained more of the variation in both student and faculty and staff responses.     

Counseling center outreach: A guide to simple,inexpensive programming

Specific strategies for psychological, health, and academic outreach at a university counseling center are presented. Primary and secondary preventative programs targeting three identified group-students, faculty/staff and resident assistant-are discussed. All strategies presented require a minimum of staff and financial resources. Effectiveness as measured by percentage of target population reached is presented. It is suggested that the communication of effective outreach strategies may encourage other student service agencies to adopt and expand upon the programming.     

Community Consultation and Intervention: Supporting Students Who Do Not Access Counseling Services

Although the severity of psychological problems among college students and the demand for campus counseling services has increased, many students who could benefit from mental health services still do not access them. This article describes Community Consultation and Intervention, a program designed to support students who are unlikely to access professional help despite the best efforts of traditional counseling center outreach. Community Consultation and Intervention reaches into the campus community to intervene by advising faculty and staff who may be the only contact for a distressed student, taking on a nontraditional “student support” role in direct interactions with students, offering advocacy when university systems or other environmental stressors precipitate psychological problems, and providing case management and crisis intervention services on behalf of the university when troubled students are especially concerning and disruptive to their communities. The most novel element of the program—the student support role—is distinct from conventional counseling in that it privileges problem solving, support, advice, and advocacy over focusing on emotions and other traditional mental health interventions. Case studies and programmatic challenges are described.     

Designing a Responsive e-Learning Infrastructure: Systemic Change in Higher Education

As university administrators respond to increasing demands of the educational market to offer greater opportunities for online learning, their capacity to create an economically stable, sustainable, yet rich teaching and learning environment deserves immediate and continued attention. A university-wide study involving 130 participants examined the e-learning perceptions and needs of faculty, students, and staff as part of a needs assessment of the e-learning unit. Results suggest that faculty recognize the importance of e-learning, that students covet it for its convenience, and that real-time technology support was the top priority. Both the school and university resources, however, are not well aligned to meet these needs and remain largely separate and unintegrated. Implications suggest a need to increase the overall ease of use for the adoption of e-learning as a new technology for teaching and learning of both faculty and students and more closely aligned department and university resources.     

An Initiator-Catalyst Approach to College Counseling Outreach

The authors discuss the evolution of approaches to college counseling outreach, and suggest that an initiator-catalyst approach makes the most sense in contemporary college counseling and mental health settings. A brief history of outreach models and approaches is presented along with an outline of and example of the initiator-catalyst approach. Topics related to this approach are also discussed: mass communications/technology, assessment, faculty, student, and staff change agents; and campus politics.     

The Research Encounter: An Innovative Course Inclusion that Facilitates Student Engagement

The learning and engagement activity we describe was designed to demystify the research culture of the Health Faculty for first year students, and there are implications for practice in other fields. It is founded on the idea of research-based learning, which in its pure form is a respected pedagogical approach but problematic for large cohort (>500) first year students. As an assessment item, students were placed in small groups and were matched with faculty research staff and/or a research area to investigate. The students were surveyed before and after the research encounter; and results show that, among other findings, student engagement with peers and with the faculty were distinct positive outcomes.     

Exploring Latino/a college students’ transition experiences: An ethnography of social preparedness and familial support

This ethnographic case study examined first-year, first-generation, low-income Latino/a college students’ social experiences and familial support during their transition from a charter high school to four-year universities. Through interviews and observations, we found that maintaining communication and building relationships among high school and college peers, high school faculty and staff, and college professors were essential to navigating the educational system; also, having a family that supported their academic work to allow students to only focus on their coursework was important.     

Case study: using MOOCs for conventional college coursework

In Spring 2013 San José State University (SJSU) launched SJSU Plus: three college courses required for most students to graduate, which used massive open online course provider Udacity’s platform, attracting over 15,000 students. Retention and success (pass/fail) and online support were tested using an augmented online learning environment (AOLE) on a subset of 213 students; about one-half matriculated. SJSU faculty created the course content, collaborating with Udacity to develop video instruction, quizzes, and interactive elements. Course log-ins and progression data were combined with surveys and focus groups, with students, faculty, support staff, coordinators, and program leaders as subjects. Logit models used contingency table-tested potential success predictors on all students and five subgroups. Student effort was the strongest success indicator, suggesting criticality of early and consistent student engagement. No statistically significant relationships with student characteristics were found. AOLE support effectiveness was compromised with staff time consumed by the least prepared students.     

The implementation of clay modeling and rat dissection into the human anatomy and physiology curriculum of a large urban community college

After a considerable amount of research and experimentation, cat dissection was replaced with rat dissection and clay modeling in the human anatomy and physiology laboratory curricula at La Guardia Community College (LAGCC), a large urban community college of the City University of New York (CUNY). This article describes the challenges faculty overcame and the techniques used to solve them. Methods involved were: developing a laboratory manual in conjunction with the publisher, holding training sessions for faculty and staff, the development of instructional outlines for students and lesson plans for faculty, the installation of storage facilities to hold mannequins instead of cat specimens, and designing mannequin clean‐up techniques that could be used by more than one thousand students each semester. The effectiveness of these curricular changes was assessed by examining student muscle practical examination grades and the responses of faculty and students to questionnaires. The results demonstrated that the majority of faculty felt prepared to teach using clay modeling and believed the activity was effective in presenting lesson content. Students undertaking clay modeling had significantly higher muscle practical examination grades than students undertaking cat dissection, and the majority of students believed that clay modeling was an effective technique to learn human skeletal, respiratory, and cardiovascular anatomy, which included the names and locations of blood vessels. Furthermore, the majority of students felt that rat dissection helped them learn nervous, digestive, urinary, and reproductive system anatomy. Faculty experience at LAGCC may serve as a resource to other academic institutions developing new curricula for large, on‐going courses. Anat Sci Educ. 7: 38–46. © 2013 American Association of Anatomists.     

Emergent patterns of teaching/learning in electronic classrooms

Novel patterns of teaching/learning have emerged from faculty and students who use our three teaching/learning theaters at the University of Maryland, College Park. These fully-equipped electronic classrooms have been used by 74 faculty in 264 semester-long courses since the fall of 1991 with largely enthusiastic reception by both faculty and students. The designers of the teaching/learning theaters sought to provide a technologically rich environment and a support staff so that faculty could concentrate on changing the traditional lecture from its unidirectional information flow to a more collaborative activity. As faculty have evolved their personal styles in using the electronic classrooms, novel patterns of teaching/learning have emerged. In addition to enhanced lectures, we identified three common patterns: (a) active individual learning, (b) small-group collaborative learning, and (c) entire-class collaborative learning.     

Advancement Via Individual Determination (AVID) in a Community College Setting: A Case Study

This study examined the initial implementation process of Advancement Via Individual Determination (AVID) in a northern California community college. Focus groups of students, faculty, and administrators were conducted in the spring of 2008, as well as observations of several planning meetings in the spring and summer of 2008. The community college students enrolled in the AVID class reported that the support they received through AVID has helped them focus, become more organized, and become more motivated to continue their studies. This was so even though not all of AVID's 11 essentials were implemented on campus. In addition, challenges such as faculty buy-in and resistance to changing institutionalized practices were encountered by staff members responsible for implementing AVID. In this initial implementation, faculty and administration sought to change the culture of the college to better serve the underrepresented students in their quest to transfer to four-year institutions. This study provides a framework for other community colleges and higher education institutions to leverage the academic potential of underprepared and historically underrepresented students.     

Cope,Conform, or Resist? Functions of a Black American Identity at a Predominantly White University

This study organized five black American undergraduate students into a participatory action research (PAR) team to examine Cross and Strauss’ (1998) and Cross, Smith, and Payne's (2002) functions of blackness theory (i.e., bonding, code switching, and individualism) within a sample of black American students, frontline staff (i.e., janitors), and faculty at a predominantly white institution (PWI) or university. The racial-ethnic lived experiences of black Americans at a PWI can reveal outcomes in terms of employee performance and student academic and social experience. Data were collected from four student focus groups (i.e., general student body, students in Greek organizations, student athletes, and student leaders), one frontline staff focus group, five individual faculty interviews, and one individual interview with a female student athlete. Each participant completed a demographic survey. Also, extensive field observations were taken of participants at this particular PWI. Findings revealed how black Americans use bonding, code switching and individualism as functions of a racial identity when navigating a PWI as a mainstream environment. Data suggest very little bonding took place across the three subsamples (i.e., students, frontline staff, and faculty) and bonding practiced by black Americans at this PWI was found to exist most often within subpopulations, specifically within students and frontline staff. Participants, overall, were comfortable with code switching between a professional identity and a more racial, black American and/or social identity. Also, a number of participants understood their individuality to be more salient than a racial or black American identity. Implications for PAR projects with black American college students are also discussed within this article.     

Curriculum Infusion as College Student Mental Health Promotion Strategy

This article describes efforts to increase faculty involvement in suicide prevention and mental health promotion via curriculum infusion. The participants were faculty, staff, and 659 students enrolled in classes of a large eastern university from Fall 2007–Spring 2011. Counselors, health educators, and medical providers recruited faculty from a variety of disciplines to develop mental health promotion programs in their courses. This article describes seven such collaborations, illustrating how faculty was able to encourage students to see connections between their academic content and real world college experience, and the implications for mental health. As a result of these collaborations, faculty had a deeper understanding of mental health issues and resources on campus and an appreciation for the opportunity to collaborate in novel ways. After curriculum infusion was introduced to the campus faculty referrals to counseling did not noticeably increase, but there was increased faculty engagement in mental health programs and promotion.