Reference and PDF-Manager Software: Complexities,Support and Workflow

In the past, librarians taught reference management by training library users to use established software programs such as RefWorks or EndNote. In today's environment, there is a proliferation of Web-based programs that are being used by library clientele that offer a new twist on the well-known reference management programs. Basically, these new programs are PDF-manager software (e.g., Mendeley or Papers). Librarians are faced with new questions, issues, and concerns, given the new workflows and pathways that these PDF-manager programs present. This article takes a look at some of those.     

Understanding user needs for citation management program support

Abstract

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose that particular program, what features are important, and how they use citation management programs to collaborate. Results indicate that users chose a particular program because it was freely available or recommended to them by others and that they thought that importing references and creating citations were important features. We also found a majority of respondents used citation management programs to collaborate and turned to the library for training and support.     

Special programs in medical library education, 1957-1971. II. Analysis of the programs

In this report, responses to a questionnaire to the directors of the sixteen past and present medical library education programs are presented. The questionnaires indicate a rather wide variety of training programs with emphases that vary from preparation of management personnel to preparation of subject specialists and those skilled in the techniques of information storage and retrieval. The content of the degree programs is fairly evenly divided among general retrieval and outside courses. The internship programs place more emphasis on the work experience than do the degree programs, supplementing this experience with appropriate courses in science, health sciences, management, and information storage and retrieval. Program directors indicated that new or expanded programs are needed in medical library education, although caution is reflected in comments concerning the limited job market. Most of the internship directors stated that they could not accommodate more individuals in their programs without expansion of staff and facilities.     

Connecting with AIM

Abstract

Launching virtual chat reference services at Boatwright Library at the University of Richmond has been an interesting challenge of “trial and error” over the years. After trying several different software programs and staffing options, librarians have finally found a niche with AOL's Instant Messenger service. The first section of the article describes a path of experimentation, including early collaborations with the computing services help desk, staffing patterns within the library, technical and financial challenges with virtual reference software, and attempts to get students to use reference chat services. The second half of the case study describes the great success with AIM service in the past year, providing statistical information as well as coverage of training and guidelines, advertising, and staffing. This article touches on a number of themes, including the value of experimenting with a variety of chat reference software programs, and the need for library staff to stay current with new technologies.     

Management Development Programs in Large Public Libraries in the United States

There is an urgent need to identify potential library managers and prepare them for responsible positions. There is an equally pressing need for programs designed to provide current managers with additional information on new trends and developments in library administration. In order to expand and update the knowledge, skills, and abilities of present library managers and to establish a larger pool of qualified candidates for managerial positions, planned management development programs and/or activities are necessary. This study is an effort to determine the direction in which large public libraries are moving toward planning and establishing management development programs as well as to explore strategies used to attain financial support for such programs.     

以Information Commons的名义:数字图书馆的发展与实践

认为数字图书馆不仅是全部数字化的图书馆,而且应积极融入民主社会环境,促进信息共用(information commons简称IC)的形成。简述IC的概念、类型和发展历史,综述其理论研究和实践进展。探讨研究型图书馆如何结合IC的需要调整原有的电子阅览室服务模式;从资源建没、信息设施、读者服务和参考咨询馆员四个方面论述构建IC的思路,并讨论管理政策、系统合作和目标规划等问题。     

Disinformation,the Exxon Valdez,and the Search for Truth:

Prior investigations have indicated that government documents are a relatively underutilized resource by most librarians. Almost invariably, these studies have been of academic libraries and librarians. It is highly probable that scholars use documents unobtrusively and may be overlooked in many surveys, but it must be assumed that they are assisted in their use by knowledgeable documents librarians. A survey of documents use by public reference librarians serving 25 geographically dispersed population centers revealed that there was substantial awareness and use of U.S. government documents. Respondents indicated that they believed accredited programs in library education should provide reference librarians with the backgrounds necessary to assist with reference questions which concern current, but historical issues. Privatization or the commercialization of federal information sources is discussed as the possible consequence of the lack of knowledge and use of documents which can be used for reference purposes, as opposed to those which provide technical information. A Current Issues Seminar for programs of library education is proposed. Using current issues of the day as examples, the content of a typical seminar is reviewed.     

以Information Commons的各义：数字图书馆的发展与实践

认为数字图书馆不仅是全部数字化的图书馆，而且应积极融入民主社会环境，促进信息共用（information commons 简称IC）的形成。简述IC的概念、类型和发展历史，综述其理论研究和实践进展。探讨研究型图书馆如何结合IC的需要调整原有的电子阅览室服务模式；从资源建设、信息设施、读者服务和参考咨询馆员四个方面论述构建IC的思路，并讨论管理政策、系统合作和目标规划等问题。     

Library Collections for the Support of Academic Sport Management Programs

Sport management is a relatively new and rapidly growing academic discipline. Despite the proliferation of sport management programs in the United States, a review of the library literature reveals few publications concerning library support for such programs. In addition to providing background knowledge about the sport management discipline, this article provides practical information for academic librarians by recommending essential databases, journals, academic publishers, industry publishers, and associations in the arena of sport management.     

Profesional medical library education in the United States in relation to the qualifications of medical library manpower in Ohio

THE PRESENT SYSTEM OF EDUCATION FOR MEDICAL LIBRARY PRACTICE IN THE UNITED STATES CONSISTS OF FOUR MAJOR COMPONENTS: graduate degree programs in library science with specialization in medical librarianship; graduate degree programs in library science with no such specialization; postgraduate internships in medical libraries; continuing education programs. Data are presented illustrating the flow of graduates along these several educational pathways into medical library practice.The relevance of these educational components to the current medical library work force is discussed with reference to manpower data compiled for Ohio. The total number of medical library personnel in Ohio in 1968 is 316. Of this total, only forty-two (approximately 14 percent) have received any formal library training. Seventy persons have only a high school education. From these figures, it is concluded that there is no standard or essential qualification which is universally accepted as educational preparation for work in medical libraries; that the comparative sophistication of the educational programs in medical librarianship has yet to be reflected widely in general medical library practice; that an increasingly large number of non-professional or ancillary personnel are being, and will continue to be, utilized in medical libraries; that large numbers of untrained persons have sole responsibility for medical libraries; and that appropriate educational programs will have to be designed specifically for this type of personnel.     

知识管理对图书馆虚拟参考咨询服务的理论阐释

本文探讨以知识管理的研究视角对图书馆虚拟参考咨询服务进行理论阐释与实践引导。认为图书馆的虚拟参考咨询服务应做到：加强对显性知识的序化组织与展示，重视用户自助服务；采取善待电话咨询、完善Web表单咨询、配合Chat咨询的思路，深化图书馆虚拟参考咨询服务；重视人本管理，实现馆员与用户之间隐性知识资源的充分开发与交互；强化参考咨询软件的知识库功能，以及与馆藏资源检索无缝整合的功能，实现隐性知识与显性知识的互动转换；发扬知识联盟与知识共享的图书馆传统，走合作虚拟参考咨询之路。     

Current Trends in the Continuing Education and Training of Reference Staff

Changes in the library's environment and in the expectations of its clientele are related to trends in reference training. Those changes include less time for reference managers to prepare training packages for staff; more initial library contact of clientele with paraprofessional staff; increased expectations of users that library service will be the same in rural areas as in urban areas; and an increased need for non-traditional approaches to reference continuing education and training. This article describes continuing education and training programs that help library staff adapt to these changes, such as the California Opportunities in Reference Excellence project, Maryland's reference training based on unobtrusive reference research, peer evaluation of reference staff in Minnesota, and several other programs specifically for training paraprofessionals in reference.     

编目员的未来：编目员的职责拓展研究

编目工作一直是图书馆工作的核心和基础,也是图书馆学研究的重要领域。未来编目员职责范围将发生变化或进一步拓展到新的领域,涉及到元数据编目、数字项目管理及咨询、参考咨询服务、培训和管理工作、书目数据整合处理等新职能。为了适应职业发展要求,编目员需要熟悉和掌握传统编目技能、了解并应用新的技术,同时还要掌握一般的职业技能。     

Yoga at the Public Library: An Exploratory Survey of Canadian and American Librarians

Results of a 2017 survey of 983 public librarians in the U.S. and Canada show that libraries increasingly provide opportunities for both youth and adults to practice yoga at the library. This article examines how these public library yoga programs work and what impacts they have. Most libraries have limited means to assess the impact of these programs. Nonetheless, over 80% of responding librarians said participation in yoga programs had met or exceeded their expectations, and 60% said yoga programs have brought new users into their libraries. These results suggest that yoga programs in public libraries are having significant effects.     

The Bologna Process Offers New Research Opportunities for Academic Business Librarians Worldwide

European education ministers and officials signed a Bologna Declaration with a goal to reform, strengthen, and standardize higher education programs and degree structures by 2010. Graduates will become more mobile and marketable to employers throughout Europe. These programs shall also attract students worldwide. Higher education programs on other continents have taken notice and are in the process of initiating similar goals and outcomes. All of these events are creating new research opportunities for academic business librarians in all aspects of library support and services including collection development, reference, and instruction.     

基于普适计算的图书馆智能空间初探

根据普适计算的特征,提出一个建设图书馆智能空间的参考模型。同时,认为面向智能空间的软件平台是实现智能图书馆的核心;无线连接与全球网络系统的实现使智能图书馆成为可能;而自然高效的人机交互是智能图书馆实现的关键。     

专业图书馆使用填空式编目程序中的问题

以大量的实例阐述专业图书馆在使用大众化的填空式编目程序时遇到的众多问题, 以引起同行对选择、组建计算机管理软件的重视, 避免不必要的浪费。     

Our Experience with Two Virtual Reference Services at IUPUI University Library

Summary

Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.”     

Managing CD-ROM and Electronic Documents Sources for Holland Reference Services

Summary

The author details the evolution of the management of CD-ROM and electronic documents for reference services in the Holland/New Library (Holland), the main library at Washington State University, for the humanities and social sciences. From the arrival of the first major United States document CD-ROM disk, the National Trade Data Bank, the management of these CD-ROMs is presented in four phases: placing CD-ROMs on reserve in Holland circulation for use in a single drive government documents workstation; utilizing a Pioneer multi-disk changer that holds a cartridge with spaces for six CD-ROM disks, each running off a separate drive in a new-and-improved workstation; abandoning the cartridges but adding a cabinet for government CD-ROMs and a user-friendly, Auto Menu software system in yet another new-and-improved workstation; and, keeping the last configuration but sending CD-ROMs in need of special software to the Libraries' media collection and networking some government CD-ROMs over the Libraries' LAN. The Holland reference experience demonstrates that government CD-ROMs have exploded in number and grown complex in content, dictating new approaches in handling these items. Librarians must continue to be willing to develop the necessary skills to explore future technologies to access information in these new formats.