Computer conferencing for guidance and support in the OU

This article describes the UK Open University's FirstClass™ Computer conferencing system and its role in student support taking as an example the particular the way it is used for course choice. It suggests that whilst there are students who use it freely and apparently derive benefit from it, there are also substantial issues to be addressed about its relative unpopularity with students as a support medium. Institutions using computer conferencing may need to address issues about student antipathy towards it