User experience of government documents: A framework for informing design decisions

People still use documents in many everyday government processes. From tax payments to passport requests, citizens have to interact with low-interactivity information artifacts such as reports, maps and datasets, among many others. Despite efforts to improve information delivery in the public sector, effective information usage remains a critical topic of action and research. The user experience of government documents has rarely been assessed, despite them being regularly published and frequently used. Considering this, the two following research questions arise: 1) How can government documents be classified (or grouped) in terms of user experience? 2) How can the user experience of government documents be monitored over time in order to inform design decisions? Working with a public agency in Chile, we develop and test a classification and monitoring framework based on two online surveys (N?=?338 and N?=?298). We then propose a framework for understanding user experience of government documents in these three dimensions: interaction goal, volume of information and ease of understanding. Using a graphical representation to classify user experience provides greater visibility of the current status of information produced by a public organization. Furthermore, by monitoring the user experience of a government document at different times, organizations can understand the effect of their design decisions and improve their service quality by implementing user-centered processes.     

Boarding schools: A longitudinal examination of Australian Indigenous and non-Indigenous boarders’ and non-boarders’ wellbeing

Improving educational outcomes for Indigenous Australian students is a key strategy to helping Indigenous people reach their full potential. This has resulted in well-intentioned efforts by Australian educators and governments to ensure Indigenous children have positive school experiences. However, Indigenous students still lag behind their non-Indigenous counterparts in educational outcomes. This is particularly so for Indigenous students living in rural and remote parts of Australia where educational opportunities are limited, especially in high school. One solution to this problem has been to enrol these students in boarding schools in urban and metropolitan centres. While research on the success of boarding schools for Indigenous students is scarce, what little that does exist is not encouraging. The focus of this research was to examine the effects of boarding for Indigenous (n = 11) and non-Indigenous students’ (n = 158) wellbeing (N = 1423) in two large private boys’ schools. Participating students aged 12–18 years old completed a survey measuring wellbeing constructs on two occasions, 12 months apart. Non-Indigenous boys were generally higher in wellbeing compared with Indigenous boys. There was also evidence of improved social wellbeing beyond that of non-Indigenous boarders over time. Overall, while evidence of merit was weak, boarding schools may benefit their Indigenous students’ development in social wellbeing.     

Young children category learning: a training study

From an integrative approach, this work focuses on the role of conceptual mechanisms, such as comparison and conceptual-based inference, and sociopragmatic support in young children's taxonomic categorization. “Experiment 1” assessed whether 3-, 4-, and 6-year-old children succeed in detecting taxonomic relations on their own. A clear developmental trend was found: 6-year-olds succeeded, whereas 4- and 3-year-olds relied primarily on perceptually based categories. “Experiment 2” assessed if 3-year-olds are able to change their perceptual response into a taxonomic categorization as a function of the co-occurrence of contingent category information and feedback in an interactive process with an adult (experimenter). A pretest–posttest training study compared 3-year-olds' performance in four conditions: comparison, conceptual-based, information-only, and feedback-only. A perceptual–totaxonomic shift was found only in the comparison and conceptual-based training groups. Children who only received either category information or corrective feedback did not make such a shift. The results show that social interaction with supportive adults is a mechanism that drives conceptual understanding in early childhood.     

Teaching Criminal Justice Online: Current Status and Important Considerations

The most significant change to impact the pedagogy of criminal justice students in recent years has been the development of online classes. Online coursework is now a commonly accepted method of accessing criminal justice students and the sustained growth in online classes is expected to continue in the future. However, there is currently a lack of research that focuses on online classes in criminal justice. In response, we present and assess the modest literature regarding criminal justice online classes and highlight important themes. This leads into a presentation of important considerations along the following pedagogical continuum: Planning the online course (i.e. asynchronous timing, technological developments), implementing the online course (i.e. maintaining an online presence, managing student interactions and expectations), and identifying effective means to measure learning outcomes (i.e. measuring success, quality matters). Policy implications for online coursework that are likely to impact future criminal justice educational practices are then discussed.     

Adolescents’ future wishes and fears in their acculturation process

In this study we aim at learning about adolescents’ future fears and wishes from different cultural origins with a view to finding implications for intervention in the furthering of their satisfaction and social integration in their acculturation process. The study sample comprised 938 secondary school students—64.4% Spanish, 19.7% South American and 12.8% African. Wishes and fears were evaluated by means of two open questions and the answers were categorized following traditional content analysis methodology. Results show that the adolescents wish for a satisfactory job, family and economic situation, and that they are concerned about aspects such as their own health and that of their family, the possibility of having a precarious job, isolation from their family of origin, and not forming a family. The findings also allow us to give differential profiles according to the cultural origin of the adolescents.     

Revisioning Fairness as Social Justice in Early Childhood Education

Early Childhood Education Journal - Young children’s ideas of fairness have been studied in a range of laboratory settings with findings that children see fairness as equal distribution of...     

Gay–straight alliance (GSA) members’ engagement with sex education in Canadian high schools

This paper offers an examination of gay–straight alliance (GSA) members’ engagement with sex education, sexual health, and prejudice and discrimination in Canadian public high schools. It explores how five students’ (four straight and one gay-identifying) participation in GSAs served as a springboard for learning about and challenging stereotypes; prejudice; and discrimination directed at lesbian, gay, bisexual, trans, and queer/questioning (LGBTQ) people. Queer theory provided the theoretical underpinnings of the study, offering a lens through which to examine the heteronormative underpinnings of education, and a means to interpret how homophobic discourses circulate in school and society. Empirical data were obtained via observational notes from visits to nine GSAs and semi-structured interviews with the five GSA members. Findings suggest that straight allies can use their heterosexual privilege to address LGBTQ issues with their peers. Through GSA involvement, participants learned to interrogate and combat stereotypes about LGBTQ people and HIV-related myths, as well as to engage in queer discussion and political action.