Operationalizing intersectionality to investigate the role of recognition in the landscape of becoming

Cultural Studies of Science Education - This paper dialogues with Lucy Avraamidou’s theoretical contribution Science Identity as a Landscape of Becoming: Rethinking Recognition and...     

How to Drink From a Fire Hose Without Drowning: Collection Assessment in a Numbers-Driven Environment

As collection budgets have dwindled, library acquisitions has become a data-driven field that relies on hard numbers. Libraries are struggling with the demands of adapting to a numbers-driven environment, both from a personnel and a data management perspective. This article includes a literature review, survey results, and practical advice that can be applied to most library environments. A model of transferable outcomes is introduced that encourages libraries to create a data pool of statistical information that can be applied to collections decisions in a variety of ways to quantify the impact of library resources to the broader community.     

The Perspectives of Women and Their Health-Care Providers Regarding Using an ECA to Support Mode of Birth Decisions

This study used focus groups to assess the feasibility and acceptability of adapting an Embodied Conversational Agent (ECA) to support decision-making about mode of birth after previous cesarean. Twelve women with previous cesareans, and eight prenatal providers at an academic, tertiary-care medical center, viewed a prototype ECA and were asked to share feedback on the potential role in helping women prepare for decision-making. Both groups felt that although it was somewhat “robot-like,” the ECA could provide easy access to information for patients and could augment the visit with providers. Future work is needed to improve ECA visual appeal and clarify the role and timing for utilization of decision aids using ECA technology to enhance the shared decision-making process.     

Coaching Sales Performance: A Case Study

Century 21 International, like so many sales organizations, suffered lower productivity and higher attrition from new sales associates than they judged to be acceptable. The answer, Century 21 executives believed, was to develop a twenty-one module, multimedia training program. An external consultant urged them to study the situation prior to committing to any one solution. The results were clear. While new sales people certainly needed to have their field skills “buffed” after going through pre-licensing training and entering the office, that was not their most critical need. Far more important was an in-office support system, someone to tell them how to think through inevitable rejections, how to approach recurring challenges, how to maintain confidence even when sales do not occur, how to prospect portions of the community and how to integrate into the real estate community. The data revealed the need for a solution system comprised of training, incentives, performance support materials, the introduction of a new position, a coach, into each office, and a selection method for that coach. This article describes the front end study, the program, and some of its results in real estate offices across the United States.