Perspectives on… Roaches, Guerrillas, and “Librarians on the Loose”

Sophistication and accessibility can be dangerous bedfellows, especially when it comes to information sources. One of the real challenges in undergraduate academic libraries can be connecting students in a meaningful way to the resources that will be most helpful and understandable for them. This article discusses how techniques borrowed from the world of business and marketing, as well as customer service techniques, can provide some useful strategies for librarians serving undergraduates.     

Using Blackboard in Library Instruction: Addressing the Learning Styles of Generations X and Y

Studies show that recent generations of college students have a learning style with identifiable characteristics. Library instruction efforts must adapt to these learning styles. Course management software (CMS), such as Blackboard, is one resource available to academic librarians to meet the challenges posed by the "Net Generation." At Stetson University, the use of Blackboard courseware in library instruction sessions successfully addressed the unique learning styles of students.